Recruiter

People Source Consulting Don't show me jobs from People Source Consulting

Salary

Up to £26,000 per year

Location

Leeds Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

SQL Server, Support Analyst, SQL, 3rd Line Engineer My client a leading IT solutions provider are seeking to employ an experienced SQL Server support Analyst in a permanent fashion with the below skill set: * Responsible for 3rd line support within the Services Team * Bridge the gap between service desk and development/product team * Assist Service Desk in identifying bugs and/or areas for change * Take the lead in investigating complex issues found by service desk * Provide development with all of the information they require to identify and fix issues. * Be available to the development team to assist in resolving UAT issues * Documenting clear bug re-creation steps * Install software updates to a Customers Live or Test Environments * Identify and develop administration tools required by Service Desk and the customer base * Organise the release of Application Hotfixes * Work with the Development Manager to improve development processes, practices and procedures * Share technical expertise with other development and project teams * Be part of a team in an Agile development environment Person Specification * Excellent Communication Skills, both written and verbal * Technical Understanding of the Protocol Products * Self motivated with good organisational skills * To work as part of a team for the overall benefit of the business * Ability to recognise, analyse and solve issues * Ability to react to project adjustments and alterations promptly and efficiently * Have excellent problem-solving skills * Be flexible during times of change Technical Requirements * Technical Understanding of the Protocol Products * Skills in SQL scripting and SQL Server * Protocol Children's system experience highly desirable * Knowledge of the following is desirable but not essential: o Team City continuous integration server o Agile Methodology o Java o Subversion