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Derivatives Support Analyst (ID: 5851) Don't show me jobs with titles like this
Standard job- Recruiter
- Fidessa Don't show me jobs from Fidessa
- Salary
- £0 to £0 per year
- Location
- Woking Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
Fidessa's Trading Support Specialists provide technical and functional support for all incoming customer issues on Fidessa's multi-asset product range. This role focuses on providing strong derivatives support (Exchange Traded Derivatives) to our expanding group of F&O customers. Based primarily in London, this derivatives support team will be formed of an enthusiastic mix of people with strong technical, functional and customer service skills, looking for a challenging and varied role in a fast paced environment. In order to meet the requirements of the Customer base and the diverse needs of the evolving trading landscape, this team caters for the immediate needs of our customer, resolving a high percentage of issues independently and liaising with specialist groups within the business to ensure fast resolution for more complex problems. Person Specification: The successful candidate will be able to evidence a range of skills (Knowledge of derivatives, technical and interpersonal) and have the ability to use them confidently. This challenging and fast moving job requires an enthusiastic team player who is comfortable working both independently and with colleagues to achieve fast and accurate results. A keen eye for detail is essential. You will be keen to join a friendly and resourceful team where another versatile and enthusiastic member will be welcomed. You will need to be confident and flexible, and have the ability to remain optimistic and calm in a demanding workplace. You should enjoy interacting with people, and have a desire to be helpful to both customers and colleagues alike. Knowledge sharing - particularly your derivatives support expertise Key Requirements: Preferred Skills Evidence 2 years of experience in listed futures and options covering the major derivatives exchanges Experience of working with derivatives whether in a trading capacity, trading floor support or trading software vendor Practical understanding of futures and options, how they are traded, how they are used by market participants and the terminology used by traders Strong knowledge of the CME, Liffe and Eurex markets Strong knowledge of common futures and options strategies Experience with either Fidessa or other professional derivatives platforms with the ability to demonstrate specialist knowledge of the platform(s) and the capability to transfer and use these skills Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to users A confident and professional manner with a desire to resolve problems raised by users Able to manage own time and a changing workload, prioritising incident criticality and appreciating time sensitivity Co-operative approach to working with team members and other departments Able to view situations from a customer perspective and act accordingly A genuine interest in and enthusiasm for developing knowledge Sharing knowledge among support teams Desirable The following would be beneficial: A finance, economic or technical degree Customer service experience in a financial services environment Previous trader support experience Understanding of Options 'Greeks' Duties and Responsibilities: Receives all customer raised issues (via email and telephone) and enters on the Incident Management system Analyses assigned incidents, using market understanding and technical skills to identify the nature of the problem. Deals with incidents immediately, either independently or by passing to the appropriate team to achieve swift resolution whilst ensuring ownership throughout Works to resolve the incident directly with the user, and/or engages with 2/3 line teams if technical investigation is necessary Works to improve knowledge and skills to increase 1st touch resolution within Trading Support Where required, attends client sites to aid resolution of issues, raise the profile of the Trading Support team and increases business understanding Develops a good relationship with derivative users through the quality of the support service provided Develops strong working relationships with other departments to assist with the delivery of our service to clients Adheres to "best practice" for client communications and call progression Participates in the team shift patterns and assists with weekend work and out of hours escalation when required Career Progression: Fidessa actively encourages career progression within the company, and Trading Support is an excellent platform for future roles. For strong candidates with the appropriate amount of acquired knowledge and experience, there are superb career opportunities for which you may be considered. With a technical, customer service and business background you will be a highly valued member of the company. General Information: The role holder will be expected to perform any other duties that may reasonably be asked of them. Fidessa does not advertise salary ranges for any of its vacancies. Whilst some departments will have a specific budget range for individual roles, salary offers are dependent on an individual's skillset and experience. If you have a salary expectation in mind, please mention this in your cover letter/email derivatives exchanges trading capacity floor support software vendor cme liffe eurex greeks
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- F452
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