Recruiter

Fidessa Don't show me jobs from Fidessa

Salary

£0 to £0 per year

Location

Woking Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Fidessa is looking for Graduate Developers to join the Core Development Business Unit in the summer of 2012. Fidessa is a world-leading supplier of financial trading software with offices in Woking, Belfast, London, New York, Hong Kong, and Tokyo. As a result of our rapidly expanding global customer base our development group has a number of exciting opportunities for graduates to launch their career in software development. Each year we look for a number of high calibre, enthusiastic graduates who will work in specialist teams responsible for server or client components. As a new team member you will be involved in every stage of building the next generation of financial trading applications. You will deliver resilient, high performance trading solutions to a rapidly changing marketplace. Upon joining as a Graduate Developer, our training will equip you with a technical understanding of our applications and an appreciation of global financial markets. Ongoing training and coaching within your team will improve your development skills across the project lifecycle. Key Requirements: Numerate degree at 2:1 or above. Demonstrable skill in one or more of the following: C++, C#, Java. Strong problem solving skills. Clear and concise written and verbal communication skills. Desire to build a career in software development. Duties and Responsibilities: Design, develop and test new product functionality. Solve problems and fix bugs in existing product versions. Review and constructively comment on the work of peers. General: The role holder will be expected to perform any other duties that may reasonably be asked of them. Fidessa does not advertise salary ranges for any of its vacancies. Whilst some departments will have a specific budget range for individual roles, salary offers are dependent on an individual's skillset and experience. If you have a salary expectation in mind, please mention this in your cover letter/email. c c# java c c# c c# c c# c c# c c# c c# c c# c++ c#

Recruiter

Fidessa Don't show me jobs from Fidessa

Salary

£0 to £0 per year

Location

Woking Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Fidessa's Trading Support Specialists provide technical and functional support for all incoming customer issues on Fidessa's multi-asset product range. This role focuses on providing strong derivatives support (Exchange Traded Derivatives) to our expanding group of F&O customers. Based primarily in London, this derivatives support team will be formed of an enthusiastic mix of people with strong technical, functional and customer service skills, looking for a challenging and varied role in a fast paced environment. In order to meet the requirements of the Customer base and the diverse needs of the evolving trading landscape, this team caters for the immediate needs of our customer, resolving a high percentage of issues independently and liaising with specialist groups within the business to ensure fast resolution for more complex problems. Person Specification: The successful candidate will be able to evidence a range of skills (Knowledge of derivatives, technical and interpersonal) and have the ability to use them confidently. This challenging and fast moving job requires an enthusiastic team player who is comfortable working both independently and with colleagues to achieve fast and accurate results. A keen eye for detail is essential. You will be keen to join a friendly and resourceful team where another versatile and enthusiastic member will be welcomed. You will need to be confident and flexible, and have the ability to remain optimistic and calm in a demanding workplace. You should enjoy interacting with people, and have a desire to be helpful to both customers and colleagues alike. Knowledge sharing - particularly your derivatives support expertise Key Requirements: Preferred Skills Evidence 2 years of experience in listed futures and options covering the major derivatives exchanges Experience of working with derivatives whether in a trading capacity, trading floor support or trading software vendor Practical understanding of futures and options, how they are traded, how they are used by market participants and the terminology used by traders Strong knowledge of the CME, Liffe and Eurex markets Strong knowledge of common futures and options strategies Experience with either Fidessa or other professional derivatives platforms with the ability to demonstrate specialist knowledge of the platform(s) and the capability to transfer and use these skills Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to users A confident and professional manner with a desire to resolve problems raised by users Able to manage own time and a changing workload, prioritising incident criticality and appreciating time sensitivity Co-operative approach to working with team members and other departments Able to view situations from a customer perspective and act accordingly A genuine interest in and enthusiasm for developing knowledge Sharing knowledge among support teams Desirable The following would be beneficial: A finance, economic or technical degree Customer service experience in a financial services environment Previous trader support experience Understanding of Options 'Greeks' Duties and Responsibilities: Receives all customer raised issues (via email and telephone) and enters on the Incident Management system Analyses assigned incidents, using market understanding and technical skills to identify the nature of the problem. Deals with incidents immediately, either independently or by passing to the appropriate team to achieve swift resolution whilst ensuring ownership throughout Works to resolve the incident directly with the user, and/or engages with 2/3 line teams if technical investigation is necessary Works to improve knowledge and skills to increase 1st touch resolution within Trading Support Where required, attends client sites to aid resolution of issues, raise the profile of the Trading Support team and increases business understanding Develops a good relationship with derivative users through the quality of the support service provided Develops strong working relationships with other departments to assist with the delivery of our service to clients Adheres to "best practice" for client communications and call progression Participates in the team shift patterns and assists with weekend work and out of hours escalation when required Career Progression: Fidessa actively encourages career progression within the company, and Trading Support is an excellent platform for future roles. For strong candidates with the appropriate amount of acquired knowledge and experience, there are superb career opportunities for which you may be considered. With a technical, customer service and business background you will be a highly valued member of the company. General Information: The role holder will be expected to perform any other duties that may reasonably be asked of them. Fidessa does not advertise salary ranges for any of its vacancies. Whilst some departments will have a specific budget range for individual roles, salary offers are dependent on an individual's skillset and experience. If you have a salary expectation in mind, please mention this in your cover letter/email derivatives exchanges trading capacity floor support software vendor cme liffe eurex greeks

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Surbiton Hill Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Based in Surbiton TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK's leading collection of niche holiday brands. It is home to the UK's largest ski operator plus 10 specialist UK brands offering high quality, flexible holidays to a range of worldwide destinations. Brand names include Crystal, Meon Villas, Sovereign, Citalia, Hayes and Jarvis, Jetsave, Austravel and Thomson Worldwide. With core customer source markets across the UK and Ireland, the division employs 1,600 staff and delivers revenue of over 500m. TUI Ski is part of the Specialist Holidays Group division and comprises a number of prominent travel brands; Crystal, Crystal Summer, Thomson Ski, Thomson Lakes and Mountains, Flexi Ski and International Mountain Hotels. Crystal is the market leading brand for ski and snowboard holidays in the UK and also has a leadership position within the important lakes and mountains market in the summer. Reporting to the Managing Director of TUI Ski and operating as part of the TUI Ski senior management team; this new role will be responsible for leading and developing a dynamic marketing function to leverage the brand's unique position in both the ski and summer markets. What You'll Be Doing * Responsible for defining and executing a multi-channel marketing strategy to deliver growth by identifying and targeting new customers and maximizing existing customer relationships * Define and implement a cohesive brand strategy across the entirety of the business; assuming the role of brand guardian and driving appropriate engagement with the customer in all forms of communication * The management of all aspects of the marketing function both off-line and online; to include paid search, online advertising, SEO, social media, direct marketing and CRM * Delivery of a marketing approach which is driven by data, insight and a clear understanding of attribution in relation to return on investment * Clear appreciation of the commercial environment and an ability to create timely and effective tactical campaigns * Build strong relationships with commercial marketing partners and deliver effective mutually beneficial joint marketing vehicles * Significant contributor to the overall business strategy What We're Looking For * A minimum of five years senior marketing management experience * Strong leader with the ability to work across all marketing disciplines * Bright, innovative marketer with the ability to drive change and challenge traditional practices * Thorough and current knowledge base of online and direct marketing principles and techniques * Track record in building and developing a strong, performant team that relishes change and challenge * Results driven with a track record in developing successful brand strategies and delivering customer focused segmented marketing campaigns * Strong communication skills and the ability to build excellent internal and third party relationships * Great motivator with the ability to deliver several initiatives within challenging timescales * A passion for travel and ability to travel to destinations featured What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: Surbiton head of marketing crystal ski surbiton senior management team marketing function strategy customer communication crm social media seo online advertising

Recruiter

Canon (UK) Ltd Don't show me jobs from Canon (UK) Ltd

Salary

From £29,500 to £31,100 per year

Location

Reigate Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Job Purpose and Summary To actively influence assigned partners service operations to successfully improve the efficiency and effectiveness of their service offering. Ideally you will come from a technical sales background who can demonstrate a good understanding of print through hardware and software technology. Whilst there are no people management requirements, experience in running a service team an advantage. Must have a good understanding of service delivery. performance indicators and management of them "what it takes to run a service team"... To actively promote and support Canon product proposals, genuine Canon spares, drums and consumables by working closely with Sales Development Managers and positively contribute to the achievement of the fiscal targets of the Partner Channel by working with Sales Development Managers to grow the partners business with Canon. Responsibilities and Tasks Develop Canon Partners service offering by identifying root cause issues, produce corrective actions and review results. Effectively influence partners service performance through monitoring, implementing and results in line with Canon (UK) Ltd objectives. Review product performance and development of partners service offering by regular review of accompanying services. Development of partner technical resource enabling them to have optimum product and support. Develop, implement and actively promote Canon service offerings, product and any tools for Canon partners. Provide partners with Health and Safety guidance/requirements and assessment of any other management and performance standards. Grow service incomes from assigned partners through promoting and supporting Canon product sales of genuine Service Drums and Consumables. Development of documents and procedures as appropriate to the services provided to and delivered to partners. Development of relationship between Canon and Partners. Required Skills and Qualifications Business Knowledge. Technical Knowledge. Must have a full UK driving licence Competencies Act as a Team player. Create Solutions to problems. Drive for results. Focus on the Customer. Take Ownership and Accountability. Further Information Closing Date - 1 May 2012 Location - Reigate, Surrey Salary - 29,520 - 31,160 + Bonus Key Benefits Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service) Final salary scheme pension available upon joining Canon UK Ltd Life Cover for those in the pension scheme Free private healthcare for all employees (tax on benefit payable by employee) Long service awards Focus on learning and development and career progression Staff purchase scheme. You @ Work scheme - discounts with over 100 named brands and suppliers on their products and services Employee forum network Summer Hour Policy Interest Free Season Ticket Loan Childcare Voucher Scheme Ride 2 Work scheme Employee Assistance Programme Flexible Working Policy Company Maternity / Adoption / Paternity Policies eLearning online training courses available to all employees Variable pay scheme (bonus/commission) No agencies please service sales hardware software printers

Recruiter

Canon (UK) Ltd Don't show me jobs from Canon (UK) Ltd

Salary

From £38,000 to £38,000 per year

Location

Reigate Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Job Purpose and Summary This role is for the position of Partner Manager. Being responsible for the total account management of a number of our UK key account Distributors and second tier management of important channel Resellers. A background in Key Account Management, managing a broad IT related product range and experience of the first and second tier UK IT Channel will be key to the success in this role. Responsibilities and Tasks Through relationship management, conduct regular multi-level contact meetings within all allocated accounts (First and Second tier) to the most senior level. Successfully implement and monitor Best in class Business Planning processes, coordinating all appropriate resources to achieve the agreed Strategic and Tactical objectives. Responsible for utilising, planning and managing investments to achieve an effective ROI, Sales growth and gross profit targets. Ensure through effective communications a two-way feedback between Canon channels and key accounts, successfully managing all plans, initiatives and promotions are driven, supported and monitored. Ownership of key Distribution account segmented data base and development of strategies for securing a greater share of customer business and Canon channel market share growth. Planning, organising and co-ordinating internal and external resources to achieve the agreed business plan to ensure Sales revenue and profit growth. Provide the required input, maintenance and analysis of all Canon system data management tools to specified deadlines. Accurate business forecasting of Allocated Distributors to maximise full sales growth expectations with an efficient and effect supply chain. Required Skills and Qualifications Drive, determination and enthusiasm to succeed. Proven sales experience and a track record of successful negotiation to the highest customer account level. Strong planning, analytical and communication skills. High degree of commercial and business awareness. Good level of IT/Systems skills, keyboard and Microsoft applications. Full UK driving licence Competencies Act as a Team Player. Create Solutions to Problems. Drive for Results. Focus on the Customer. Take Ownership and Accountability. Further Information Closing Date -30 May 2012 Location - UK coverage, base Reigate, Surrey Salary - 38000 +25K OTE + company car/car allowance To complete your application you will be directed to the Canon website. Key Benefits Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service) Final salary scheme pension available upon joining Canon UK Ltd Life Cover for those in the pension scheme Free private healthcare for all employees (tax on benefit payable by employee) Long service awards Focus on learning and development and career progression Staff purchase scheme. You @ Work scheme - discounts with over 100 named brands and suppliers on their products and services Employee forum network Summer Hour Policy Interest Free Season Ticket Loan Childcare Voucher Scheme Ride 2 Work scheme Employee Assistance Programme Flexible Working Policy Company Maternity / Adoption / Paternity Policies eLearning online training courses available to all employees Variable pay scheme (bonus/commission) No agencies please channel manager distribution

Recruiter

Canon (UK) Ltd Don't show me jobs from Canon (UK) Ltd

Salary

From £36,000 to £40,000 per year

Location

Reigate Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Canon UK Head Office is based in Woodhatch, Reigate, Surrey and is now seeking an experienced HR Business Partner who can demonstrate that they have experience in handling operational HR issues as well as having the skills to coach and mentor management of the business area for which they will be responsible. Responsibilities and Tasks: For this role the Human Resources Business Partner, will be primarily responsible for the Consumer Imaging Group, who are a dynamic business group developing consumer electronic products through sales and marketing to their external retail and distribution business partners. The ability to support business leaders, on a diverse range of issues is vital and from the outset the HR Business Partner needs to possess credibility as a professional HR Business Partner expert. The role is based at Canon's fantastic open plan Head Office in Woodhatch, Reigate, Surrey, of which the award winning building is set in beautiful grounds. There are excellent facilities including a coffee shop, staff restaurant and free car parking. Being part of an HR team, you will receive support from HR Administration, Compensation and Reward and Payroll specialists. This is a super opportunity for an experienced HR BP professional to really add value to business objectives , in alignment with Canon UK policies and processes. In addition, the successful individual will be involved in Canon Europe HR initiatives e.g. talent and succession planning , employee survey action plans all providing a richer understanding of how Canon operates at an EMEA level. The ability to take the lead on change initiatives is vital, as is the ability to influencing senior management to operate within CEL and CUK guidelines in terms of performance management, recruitment, development planning, job design. Whilst the case load of ER cases is not excessive, we are looking for a well rounded individual, who has gained their skills and experience at a Corporate level, in handling sensitive ER cases to successful conclusion. to the individual and the Company. Ideally an experienced HR Business Partner from a Corporate Head Office background, would be an excellent match for someone to succeed in this role. The individual will need to provide clear examples of their experience and skills. This role has strong operational elements to it but, we are also seeking those who can add valuable input to business strategies as they become a valued member of the business management team. The role will be primarily based in Woodhatch, Reigate, Surrey but once a fortnight will be required to visit the Elstree office. Though not imperative, a car owner/driver would be useful ( petrol expenses paid). Required Skills and Qualifications: Ideally CIPD qualified Level A and B Psychometric testing - ideally Must have previous experience working as an HRBP Competencies: Apply business acumen Drive and manage change Focus on the customer Negotiate and Influence Further Information: Closing Date - 6 June 2012 - please apply as soon as possible Location - Woodhatch, Reigate, Surrey Salary - 36,000 - 40,000 + 10% bonus Key Benefits Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service) Final salary scheme pension available upon joining Canon UK Ltd Life Cover for those in the pension scheme Free private healthcare for all employees (tax on benefit payable by employee) Long service awards Focus on learning and development and career progression Staff purchase scheme. You @ Work scheme - discounts with over 100 named brands and suppliers on their products and services Employee forum network Summer Hour Policy Interest Free Season Ticket Loan Childcare Voucher Scheme Ride 2 Work scheme Employee Assistance Programme Flexible Working Policy Company Maternity / Adoption / Paternity Policies eLearning online training courses available to all employees Variable pay scheme (bonus/commission) No agencies please hr business partner

Recruiter

Canon (UK) Ltd Don't show me jobs from Canon (UK) Ltd

Salary

From £35,506 to £39,451 per year

Location

Reigate Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Job Purpose and Summary This position will play a critical role in the development, presentation, and implementation of cohesive analyses of markets, prospects, and competitors. The primary function of the role is to conduct primary market research and to analyse market data provided by secondary sources to enable business strategy & growth. The role is responsible for all the market intelligence & performance analysis and reporting, Accountability also extends to the entire market sizing for budget & tracking purposes, identification of product & customer opportunities as well as support for all projects from a research perspective. The role also undertakes several primary research projects on a UK & European basis. Experience working with market research tools and a deep understanding of research methodology is a prerequisite. You will work with a diverse range of contacts both within the UK and our European operation. In addition, the ability to develop strong relationships with key customers & suppliers is essential. Responsibilities and Tasks Market, product & customer performance analysis & reporting based on secondary research data. Market pricing trend analysis & competitor tracking. Conducting primary & secondary research projects. Translate industry trends and challenges into opportunities and threats for the firm. Prepare written and oral presentations on prospects, markets, and competitor activities. Execution of business plans in line with objectives. Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand. Brief local & European teams on opportunities & threats. Involved in the Budget & Planning. Required Skills and Qualifications University degree specialising in Marketing Management. Two years highly relevant experience in a similar role. High level of numeracy with good attention to detail. Experience with use of market research tools & techniques. Confident with strong interpersonal skills. Competencies Business Knowledge: Uses knowledge of business imperatives to identify improvement opportunities for the organisation which align with business strategy. Uses available tools to inform a complete picture of the customer and uses this information to plan activities. Discusses Canon's position with a particular customer or colleague - how much market share does Canon have, what is the customer's total market. Sells to customers or colleagues on ideas and concepts in addition to hard features. Anticipates possible consequences of selling initiatives and is able to establish different scenarios depending on the forecasted results. Uses financial tools to achieve business objectives and to quantify the costs, benefits and risks of sales strategies. Communication: Delivers well-constructed messages comfortably and confidently with top management. Provides diplomatic guidance to others on how to communicate effectively. Takes into account how different audiences are likely to react and chooses the best method of communicating the message to each audience - adapts to different audiences. Picks up on and responds to non-verbal cues and body language and their affect on others. Identifies the critical issues to be communicated in complex situations. Innovation: Encourages others to try out new ideas for themselves and actively supports innovation in others. Produces ideas which are truly original while aligned with the company objectives. Sets a high level example for generating and implementing innovative new solutions. Searches out opportunities for long-term strategic growth and innovation. Experiments, takes risks, and learns from the results. Sets up processes that encourage people to question current approaches and experiment with new ideas. Creates an atmosphere and environment which Encourages innovation. Blends own and others' ideas and applies them to high level/business-wide initiatives. Managing Relationships: Gains internal or external customer commitment to maintain and/or expand a business relationship with the company. Anticipates potential issues in a relationship and pro actively manages those issues. Creates a network of informal contacts to expand business relationships at existing and potential internal or external customers. Focuses on long term objectives of relationships and the 'pull' factors rather than the 'push' factors. Identifies key stakeholders with whom to build business relationships. Establishes and maintains relationships with internal or external customers at the Director level, across different functions over time. Pro-activeness: Is enthusiastic and passionate about their work and inspires this same enthusiasm and drive in others. Tireless in the attainment of key targets and objectives. Drives others to achieve critical business objectives. Passionate about success and achievement. Focused in pursuit of business goals with the high energy required to keep things moving. Results Focused: Focuses on the results being achieved and the process being followed, not just the tasks completed. Develops alternative strategies to achieve objectives when confronted with obstacles. Puts in extra effort to deliver and complete quality work that goes beyond the set standards. Takes initiative to set own goals and has the discipline to follow through to ensure results. Takes learnings from others and previous experience to improve processes. Looks beyond one's own job to assist others and seek the best possible outcome. Technical Knowledge: Data Manipulation & analysis, Conducting primary & secondary research and interpret findings,Project management skills Product Knowledge, Knowledge of consumer behavior, Competitor knowledge Further Information Closing Date - 29 June 2012- please apply as soon as possible Location - Reigate, Surrey Salary - 35,506 - 39,451+ Bonus Key Benefits Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service) Final salary scheme pension available upon joining Canon UK Ltd Life Cover for those in the pension scheme Free private healthcare for all employees (tax on benefit payable by employee) Long service awards Focus on learning and development and career progression Staff purchase scheme. You @ Work scheme - discounts with over 100 named brands and suppliers on their products and services Employee forum network Summer Hour Policy Interest Free Season Ticket Loan Childcare Voucher Scheme Ride 2 Work scheme Employee Assistance Programme Flexible Working Policy Company Maternity / Adoption / Paternity Policies eLearning online training courses available to all employees Variable pay scheme (bonus/commission) No agencies please marketing intelligence consumer electronics

Recruiter

TUI UK & Ireland / Retail Don't show me jobs from TUI UK & Ireland / Retail

Salary

£0 to £0 per year

Location

Redhill Don't show me jobs in this location

Job term

Permanent

Job hours

Part time

At A Glance: Excellent benefits, bonus and incentives. You will be passionate about being the best and will want to ensure that every customer has the perfect holiday experience. You'll offer exceptional customer service, making each feel special whilst also maintaining a focus on your individual sales targets and those of your team. What You'll Be Doing: For our customer * In this role, you will have daily involvement in selling services and products from our entire product range, delighting customers by anticipating and understanding their every holiday desire. * You will be attentive and confident with customers, both face-to-face and over the telephone, and be able to quickly build rapport whilst adapting the sales framework to meet their individual needs. For our company * You will gain specialist knowledge enabling you to confidently advise on packages and tailor-made holiday experiences, as well as our range of ancillary and insurance products, with a view to achieving your individual and team's sales targets. * You will be self-motivated and a strong communicator with target-based sales experience. You will feel comfortable working under pressure and have a passion for results and genuine desire to achieve, both personally and as part of a successful team. What We're Looking For Essential * Experience of promoting services and products to customers * Experience in a customer focused environment * Confident communicator on an individual and group basis with excellent interpersonal skills and an enthusiastic and positive manner * Team player Desirable * Travel / Retail industry background What We Can Offer You * Competitive salary with excellent bonus/commission earning potential * Excellent career prospects * Initial and on-going training * Yearly incremental holiday concessions * Heavily discounted travel from various travel companies * Generous discounts off TUI Travel products and services (including friends & family discount) * TUI Travel contributory pension scheme * Generous holiday entitlement * Life Assurance * Private Medical Insurance * Educational * Uniform * Season ticket loan * Childcare vouchers * Share Incentive Plan * Recommend-a-friend bonus * Free Travel Insurance Job Division: Mainstream Location: TS-Redhill thomson travel advisor redhill part time flexible retail customer services sales travel tourism sale services confident communicator interpersonal skills enthusiastic positive manner team player

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Surbiton Hill Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Based in Surbiton/ Crawley. We are currently recruiting a Trainee Service Desk Analyst for our Specialist Holiday Group sector. SHG is part of TUI Travel PLC Specialist & Activity Sector. As part of an IT technical Team the primary role of the Trainee Service Desk Technician is to take proactive role supporting the businesses in the maintenance and upkeep of existing IT infrastructure, IT applications, IT equipment and UK Telecoms services. What You'll Be Doing * Provide first line IT/Telecoms support to the SHG business. * Assist in supporting and maintaining all IT hardware and Telecoms. * Assist in Installing and maintaining network cabling and associated hardware as necessary. * IT Software support, installation and configuration. * Help or investigate how to help users with their normal day to day IT/Telecoms issues. * Assist in the administration and maintenance of Communications (both voice and data), email and blackberry services. * Be second point of contact for all IT/telecoms related issues at all SHG sites, including overseas. * Assist/liaise with contractors, third parties and/or other members of the group in supplying IT services to the SHG business. * Ensure all relevant information/paperwork relating to IT is communicated effectively and accurately, internally within IT support and externally to the business. * To assist and/or deliver project work out side the scope of support when required * To ensure service levels, team objectives and KPI's are met. * Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability. * To assist in transition process from either an internal or external IT development team into IT support. * Create and maintain IT support documentation where missing or incorrect. What We're Looking For Key Knowledge of: * Windows XP/7, server 2003/2008, Linux and MAC OS support and administration experience. * Home, small business and/or wireless technologies exposure. * Use of Microsoft Office products Other Requirements * An effective team - player with a flexible attitude and a willingness to help. * Driven by the aim to provide users/clients with the best possible service. * Willing to learn new skills and cross train. * Excellent communication skills necessary to communicate within diverse workforce * Customer oriented approach required to ensure the service provided is efficient. * Ability to work as part of a multifunctional global team. * Strong team player * Adaptable to changing priorities. * Clean EU drivers licence * Ability to travel overseas for short periods of time. What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: Surbiton trainee service desk analyst surbiton it infrastructure applications it equipment windows xp 7 linux and mac os support strong team player communication skills