Recruiter

DRIASI Don't show me jobs from DRIASI

Salary

£0 to £0 per year

Location

Vale of Glamorgan Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

UK Posting for Operations Manager Excellent opportunity available for an Operations Manager to provide onsite management to an office which provides services for insurance companies. The individual will be responsible for staffing, planning and preparing for the start up of this Organisation and then eventually the day to day management of the office. The office is located in Cardiff Bay, near Cardiff Centre, with excellent rail and transport links nearby. The ideal candidate will be located there as relocation assistance is not currently being offered. Additional Responsibilities of this role include: * Oversee the day to day operations of the Administrative Office * Identify and resolve operational problems, prepares schedules, and sets deadlines to ensure timely completion of work. * Assists the MD and HR Director in USA in the sourcing of and hiring of UK administrative and call centre staff. Oversees development and execution of HR function at the local level; organizes and manages PAYE and HMRC tasks for each new employee and for the centre staff in general. * Develops short-term and long-term operational plans for DRIAS TRANSNAT. * Evaluates current procedures and practices for accomplishing objectives to develop and implement improved procedures and practices. Review metrics, quality performance monitoring, time and labour management. * Coaching, development and overall performance management for call centre staff. * Monitoring centre at all times in accordance with the firm's FSA regulated status; particular adherence to TCF (Treating Customers Fairly) guidelines as required by the FSA. * Subject matter expert of operations. Creates, reviews, and approves plans for the control of metrics, labour efficiency, and material efficiency. Reviews performance against operating plans and standards. Provides reports to subordinates on interpretation of results and approves changes in direction of plans. * Reviews and sets the budgets for centre while forecasting to ensure effective operations and optimum profitability. * All other responsibilities as necessary. Candidate Qualifications include: * Familiar with a variety of the Insurance Industry's concepts, practices, and procedures including policy issuance and fulfillment and claims adjudication and administration * Familiar with the underwriting of life and non -life insurance products * Familiar with direct marketing techniques including direct mail, telemarketing, e-based marketing and employee benefit marketing * Previous call centre management experience * Degree in operational management (or related field) or equivalent work/business experience * Strong verbal and written communication skills * Strong leadership, organizational skills * Previous staff management experience * The ability to coordinate a number of tasks and processes simultaneously * Understand the priorities and reprioritize numerous tasks at a given time * The ability to achieve success working through others * Independent self starter * Excellent PC skills * Systems experience and/or familiarity * Prefer individual who is registered with the FSA; the position will require that the individual become a regulated representative of the company * Ability to travel Internationally for training or other needs; must have a valid country passport (and UK residence VISA if not a UK citizen) Please review the list of qualifications above and if you meet these qualifications, we welcome your application to this exciting opportunity! operations manager services insurance companies sourcing hiring uk administrative call centre staff fsa

Recruiter

Simply Ltd Don't show me jobs from Simply Ltd

Salary

From £15,000 to £17,000 per year

Location

United Kingdom Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

We are looking for the ultimate tech savvy individual who not only delivers great customer service but possesses the rare combination of sincerity, warmth and a fast-paced attitude to problem solving. So if you have 'the gift of the gab' and the technical skills to back it up, please read on. Your day to day duties will include: Perform first and second line support for client services and support issues, ensuring these are carried out to the complete satisfaction of the customer Perform daily maintenance tasks on customer networks and servers Keep users informed on status and progress of service tickets 80/20 split role (subject to business requirements) between Technical Support and Sales Administration (no direct sales) Taking responsibility for customer requests and liaising with the Service Desk to arrange installation Outlining customer needs in order to correctly identify any necessary products or services needed and sourcing products with an eye of experience when required Preparing tailored quotes for a wide variety of situations Ad-hoc supporting duties to directors Essential experience: Previous experience of working in an IT role, preferably a Helpdesk position Support of all Windows Server and Desktop Operating Systems Technical understanding of LANs, WANs, fileservers and other networking hardware Microsoft Office applications Previous experience of preparing quotes for client requests A full driving license is ESSENTIAL Must demonstrate: Excellent interpersonal skills in interacting easily with customers and team members Fantastic communication skills to enable you to give clear, concise instructions with patience and courtesy via telephone, email or face to face A proven experience working in an IT environment Ability to analyse problems and quickly identify possible solutions First-hand experience of computerised administration systems For bonus points, you'll also have experience of: Internet connections/router configuration. MS Small Business Server Windows IIS Exchange Server backup software We are consistently exploring the industry and never sit back on our laurels so as a company, we're growing rapidly and evolving all the time. We're excited about learning and need a personality who'll fit in and learn with us as we toy with new concepts and always stay one step ahead. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE NECESSARY TECHNICAL SKILLS support customer service it sales consultant

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Location: Crawley TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK & Ireland's leading group of specialist holiday companies and, with over 500,000 customers per year, is the highest volume business in the Specialist and Activity Sector. The group is home to some of the UK & Ireland's leading holiday brands such as Crystal Ski, Sovereign Holidays, Hayes and Jarvis, Citalia, American Holidays and Austravel. Our core aim is to make going on holiday simple, exciting and great value. Follow operational and administration procedures for UKISD brands to ensure the smooth provision and accurate delivery of all clients' holidays. To provide the highest levels of prompt, accurate, efficient and cost effective services to all UKISD internal and external clients and suppliers. What You'll Be Doing * Monitor Foreign Office Travel Advice, weather conditions and other operational factors that affect travellers in liaison with TUI Duty Office to ensure that we are coinciding with group policy on any operational issues and that we are working together effectively. * Co-ordinate and implement company emergency crisis procedures in the event of a force majeure. * Ensure that all post booking, pre-departure and in resort operational and administrative issues are dealt with in a seamless, efficient and customer focused manner, and that all clients enjoy problem free travel arrangements in relation to the administration of their booking and their holiday requirements. Investigate any instances where this appears not to have occurred to prevent further reoccurrence. * Liaise with both overseas and UK suppliers and staff to resolve any operational issues which clients may have whilst in resort by coordinating resources in the UK and then providing a cost effective and customer focused solution taking into consideration our conditions of booking. * Ensure all in resort issues are resolved in resort to prevent them complaining on their return * Ensure that all customer contacts are handled quickly, efficiently, in accordance with the high standards of customer care that the company aims to offer. * Log all issues accurately and consistently in our in house reporting system- crisys * To meet output targets * To investigate & resolve complaints received from customers in relation to pre-departure confirmed bookings * To provide feedback to source of complaint for all brands, highlighting any issues for concern and any possible areas for improvement. * Liaise with other internal departments and all levels of management regarding any trends, quality issues or areas of concerns to ensure that these are acted upon where necessary. * Adhere to all company guidelines, policies and procedures * Maintain and be able to demonstrate a thorough level of product, system and company knowledge at all times * Attend company training sessions and familiarisation visits when required * Forge effective working relationships with fellow UKISD staff members, other staff within the TUI Group and suppliers. * Provide suppliers and UKISD resort offices with client details to ensure provision of all stages of clients holiday itinerary to include, manifests and rooming lists * Ensure the delivery of late bookings details to UK and overseas representatives and airlines * Manage GSD Airline Queues * Suggest improvements and change to meet the business needs. What We're Looking For * Delivery of high customer service and commitment to exceed customer expectations * Ability to stay calm under pressure * Committed and Flexible * Be able to take decisions * Self-motivated and confident * Sound computer literacy * Flexible approach to work * Team Player * Ability to work extra hours during times of crisis. * Amadeus Knowledge * Understanding of airline contracts * Experience in within an operations / administration team * Good geographical knowledge * Italian Speaker - an advantage but not essential. What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: The Atrium - Crawley operations executive the atrium crawley prompt accurate efficient and cost effective services ukisd internal external clients suppliers monitor foreign office travel advice weather conditions

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance To deliver an effective Accounting service to a range of internal and external customers that help meet the strategic imperatives of the business. The role will interface between the all other areas of Finance to support collaborative team-working and improve co-ordination of activities. What You'll Be Doing Organisational effectiveness & cost management * Challenge existing accounting processes. * Work to adopt optimal working practices to ensure business needs are met efficiently and effectively. Financial Accounting * Assist in the maintenance of ledgers for TUI UK and associated legal entities for areas such as Goodwill, Interest, Investments etc. * Assist the Finance Manager in chart of accounts changes and managing other teams requests. * Reconcile GL to HFM ensuring mappings are accurate and optimised. * Ensure adherence to policy, challenging and advising where appropriate. * Action journals relating to all areas of balance sheet responsibility. * Involvement within other principal central accounting areas, e.g. Non-Trading company ownership. * Assist the Finance Manager with any ad-hoc accounting requests/projects. Management Accounting * Work with the Reporting Team to provide commentary and analysis relating to variances between actual and forecast/budgeted balance sheet accounts. Financial control * Assist in the documentation of all the processes surrounding areas of responsibility and generate a solid role handbook. * Carry out regular KPI reporting around key areas of control e.g.:- * HFM journal posting * Oracle journal posting and journal authorization and ensure any areas of concern are managed. * Assist in creating a working manual for all internal accounting papers, across all areas of Finance and drive continual improvement in key areas. Audit management * Support the Finance Manager to develop and maintain relevant audit schedules and relevant backing documentation/audit evidence. * Work with Finance Manager and support Internal Audit to identify and correct sub-optimal internal controls and operating procedures. Key Relationships (Internal & External contacts) * Reporting team - Consult/inform * Commercial & Accounting teams - Consult/inform * Group Finance - Consult/inform * SCC - Consult/inform * External & Internal Audit - Consult/inform What We're Looking For * Part/Qualified accountant with experience of financial/management accounting and/or audit * Good technical accounting and analytical skills * Strong systems & process skills * Strong problem solving skills Key Behaviours required Customer Obsessed * Understands customers' current and future needs * Continually works to build the customer relationship * Recommends and implements changes to add value to the customer journey Value Driven * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receive it well and acts upon it Job Division: Mainstream Location: Wigmore House finance assistant operations luton part qualified accountant good technical analytical skills systems process problem solving skills adapts communication

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance To deliver an effective Accounting service to a range of internal and external customers that help meet the strategic imperatives of the business. The role will interface between the Financial Accounting team and its internal and external customers (Individual Commercial and Accounting Finance teams, Reporting, business line managers, internal & external audit and statutory authorities), supporting collaborative team-working and improve co-ordination of activities. What You'll Be Doing Organisational effectiveness & cost management * Challenge existing accounting processes. * Work to adopt optimal working practices to ensure business needs are met efficiently and effectively. Financial Accounting * Maintain ledgers for TUI UK and associated legal entities for areas such as Goodwill, Interest, Investments etc. * Take responsibility for the chart of accounts, optimising the structure and ensuring compliance across all the accounting teams. * Ensure accuracy of GL to HFM mappings and reconciliations, working closely with the HFM reporting team to resolve process issues and maximise efficiency. * Ensure adherence to policy, challenging and advising where appropriate. * Review and control journals relating to all areas of balance sheet responsibility. * Involvement within other principal central accounting areas, e.g. Non-Trading company ownership. * Assist the Financial Controller with any ad-hoc accounting requests/projects. Management Accounting * Work with the Reporting Team to provide commentary and analysis relating to variances between actual and forecast/budgeted balance sheet accounts. * Ownership and accountability for flow of information to commercial analysts to enable forecasts to be updated and reflective. Financial control * Work with the MI Team to ensure the accuracy of data from the original source of data entry through to the reported results from the financial ledgers. * Document all the processes surrounding areas of responsibility and generate a solid role handbook. * Develop KPI reporting around key areas of control e.g.:- * HFM journal posting * Oracle journal posting and journal authorisation * Manage the month end Oracle reporting timetable and ensure communication to and application from all other accounting areas. * Work with the Finance systems teams to ensure adequate controls exist around access rights and continual monitoring and updating takes place. * Create a working manual for all internal accounting papers, across all areas of Finance and drive continual improvement in key areas. Audit management * Support the Financial Controller to develop and maintain relevant audit schedules and relevant backing documentation/audit evidence. * Work with Financial Controller and support Internal Audit to identify and correct sub-optimal internal controls and operating procedures. Key Relationships (Internal & External contacts) * Reporting team - Consult/inform * Commercial & Accounting teams - Consult/inform * MI team - Consult/inform * Group Finance - Consult/inform * SCC Consult/inform * External & Internal Audit - Consult/inform What We're Looking For * Qualified accountant with experience of financial/management accounting and/or audit * Good technical accounting and analytical skills * Strong systems & process skills * Strong problem solving skills * Influencing and organisational skills Key Behaviours required Customer Obsessed * Understands customers' current and future needs * Continually works to build the customer relationship * Recommends and implements changes to add value to the customer journey Value Driven * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receives it well and acts upon it Job Division: Mainstream Location: Wigmore House finance manager operations luton hfm journal oracle journal qualified accountant good technical accounting analytical process problem solving influencing organisational skills

Recruiter

Harvey Nash Plc Don't show me jobs from Harvey Nash Plc

Salary

£0 to £0 per year

Location

Hertfordshire Don't show me jobs in this location

Job term

Permanent

Job hours

Part time

Hertfordshire Partnership NHS Foundation Trust provides mental health and social care services across Hertfordshire and beyond, working in partnership with the County Council and other NHS organisations to promote mental health in the community. It is high performing and has a turnover of c. 220m. The Trust is currently rated as "excellent" for quality of service provision and "excellent" for the Use of Resources by the Care Quality Commission as part of the Annual Health Check. The Trust aims to be the leading provider of mental health and specialist learning disability services in the country and is now looking for two Non-Executive Directors to help develop their strategy further. Candidates will enhance the skills on the Board. Prior Non-Executive experience is not essential, but you will be expected to demonstrate the ability to transition into a Non-Executive capacity and to bring Board level experience from an organisation of similar complexity. Although the Trust is not searching for individuals with prior experience in Healthcare, an understanding of the Trust's value is important. The Trust is searching for one Non-Executive Director with a strong financial background, ideally supported by a financial qualification, from an organisation of similar complexity to join and potentially Chair the Audit Committee. The second position will require business and commercial acumen from a customer-facing organisation. For both these roles, you will require outstanding interpersonal skills with the ability to influence change and introduce innovative ways of working. The remuneration will be 15,000 for a time commitment of about 1.5 days a month. senior director non executive board member

Recruiter

Simply Ltd Don't show me jobs from Simply Ltd

Salary

From £250 to £400 per week

Location

Norwich Don't show me jobs in this location

Job term

Contract

Job hours

Full time

Our company is one of the fastest growing and profitable below the line Sales companies in the UK, and, as such we are opening our doors up for further expansion. To do this we require people to join our Sales, Marketing and Customer Service divisions with immediate starts preferred. We specialise in client acquisition for major, blue-chip companies and this is set to be our biggest year yet. To reach this goal, we require fresh faces to expand and our team and this is where you come in! Experience within a Sales & Marketing environment is not necessary, as we provide full product training from the ground level of the company upwards to all successful candidates. Given that we are looking to invest time and product training into people, these opportunities are available on an ongoing basis, therefore not suitable for people looking for short term work. What are we looking for? - People with great communication and interpersonal skills - People who want to work hard and start at the ground floor level of a company - People who are smartly presented and want to get ahead in a new career, with average earnings of 250-400 per week, paid weekly What you can expect to receive in return: - A fun and lively environment to operate from - Full in-house product training and ongoing development and mentoring - Opportunities to travel both in UK and overseas - Excellent earning potential - The opportunity to get your foot in the door with an expanding Sales & Marketing company If this sounds like you, then apply online TODAY! Please ensure that you include a copy of your CV and daytime contact number. A member of our Sales & Marketing team will get back to you in due course if you fit the bill. All candidates must reside in UK, Norwich area and be able to easily travel to our Norwich location daily. sales sales manager field sales customer service telesales

Recruiter

Simply Ltd Don't show me jobs from Simply Ltd

Salary

From £250 to £400 per week

Location

Norwich Don't show me jobs in this location

Job term

Contract

Job hours

Full time

Norwich's growing Sales and Marketing company is looking for at least 15+, up and coming SALES SUPERSTARS! No Experience? No Problem! We pride ourselves on coaching and developing people with little or no experience in our industry right up to senior levels in the company, with Business Development opportunities for those ambitious candidates wishing to take on more responsibility. - Full Product training provided - Prime location in the heart of Norwich - No experience necessary We are currently working with an exciting, government -backed client, with our main objectives being customer acquisition and brand awareness with fantastic Customer Service! - Full and on-going coaching and mentoring provided - Fastrack career progression for the more ambitious, based on personal merit and performance rather than seniority and qualifications - Travel opportunities available in UK and overseas - Fun and upbeat environment to operate from 250-400 per week - Average Earnings! Full time opportunities only! So, if this sounds like you click APPLY ONLINE NOW to register your interest with our Customer Service / Sales and Marketing team. Please ensure that you include a daytime contact number, as all shortlisted candidates will be contacted by phone. All candidates must live in UK, Norwich area, and be able to travel to our Norwich location daily. We regret that we are unable to provide any sponsorship for non-EU citizens. sales sales manager field sales customer service telesales