4 results
Thomson Travel Advisor - Burgess Hill - Part Time Flexible (ID: 130291) Don't show me jobs with titles like this
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- TUI UK & Ireland / Retail Don't show me jobs from TUI UK & Ireland / Retail
- Salary
- £0 to £0 per year
- Location
- Burgess Hill Dunstall Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Part time
At A Glance: Excellent benefits, bonus and incentives. You will be passionate about being the best and will want to ensure that every customer has the perfect holiday experience. You'll offer exceptional customer service, making each feel special whilst also maintaining a focus on your individual sales targets and those of your team. What You'll Be Doing: For our customer * In this role, you will have daily involvement in selling services and products from our entire product range, delighting customers by anticipating and understanding their every holiday desire. * You will be attentive and confident with customers, both face-to-face and over the telephone, and be able to quickly build rapport whilst adapting the sales framework to meet their individual needs. For our company * You will gain specialist knowledge enabling you to confidently advise on packages and tailor-made holiday experiences, as well as our range of ancillary and insurance products, with a view to achieving your individual and team's sales targets. * You will be self-motivated and a strong communicator with target-based sales experience. You will feel comfortable working under pressure and have a passion for results and genuine desire to achieve, both personally and as part of a successful team. What We're Looking For Essential * Experience of promoting services and products to customers * Experience in a customer focused environment * Confident communicator on an individual and group basis with excellent interpersonal skills and an enthusiastic and positive manner * Team player Desirable * Travel / Retail industry background What We Can Offer You * Competitive salary with excellent bonus/commission earning potential * Excellent career prospects * Initial and on-going training * Yearly incremental holiday concessions * Heavily discounted travel from various travel companies * Generous discounts off TUI Travel products and services (including friends & family discount) * TUI Travel contributory pension scheme * Generous holiday entitlement * Life Assurance * Private Medical Insurance * Educational * Uniform * Season ticket loan * Childcare vouchers * Share Incentive Plan * Recommend-a-friend bonus * Free Travel Insurance Job Division: Mainstream Location: TS-Burgess Hill thomson travel advisor burgess hill part time flexible retail customer services sales travel tourism sale services confident communicator interpersonal skills enthusiastic positive manner team player
- Posted on
- Reference
- ML13962
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HR Services Manager (ID: 76972) Don't show me jobs with titles like this
Standard job- Recruiter
- TUI Travel, Group Head Office Don't show me jobs from TUI Travel, Group Head Office
- Salary
- £0 to £0 per year
- Location
- Crawley Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
At A Glance The purpose of the role is to develop an HR services function for all UK employees supporting UK & Ireland, Specialist and Activity Sectors and Group Functions providing initial HR support and guidance on HR policies, benefits, and payroll associated information and review other business opportunities for such a service provision. In leading and managing multi disciplined teams this role is responsible for providing a consistent and high quality HR service to the business. Through excellence in customer service it is essential that our employees and line managers are able to rely on the responsiveness, accuracy and timeliness of the advice and guidance that is provided. Our aim is to make it as easy as possible for our people to do their job and through monitoring and continuous improvement we will deliver a great customer experience. What You Will Be Doing * Motivate, lead and manage multi disciplined teams to deliver a comprehensive HR Shared service centre through excellent levels of customer service * Lead the implementation and delivery of HR Services processes to ensure they run smoothly, accurately, efficiently and effectively through the team's effective engagement and cross-team working * Assure the quality of the service that is provided to our staff whether that be through more formal service level agreements or responding more generally to feedback in a timely manner * Manage strategic HR Services issues of significant impact on the business to ensure effective solution and activities completed on time to expectations that also meet audit and legal compliance. This will require co-ordination across a number of areas * Lead and manage the teams to ensure performance standards are met, development plans are in place and the appropriate training has been identified to engage and develop the teams * Provide expert advice, acting as the HR Services specialist, being a final point of escalation, to ensure optimum solutions are developed * To work with the Senior HR leaders and through the HR administration process review, develop the most effective HR Services organisation structure and strategy. * Build knowledge, awareness and capability across the wider HR function and into to the business in order that we optimise our systems and processes * Work in collaboration with members of the wider HR team and the Payroll manager and team * Meet with relevant suppliers / account managers on regular basis and review service levels HR processes * Management of the HR Services teams to ensure required HR support and administration for employees is carried out in an accurate and timely manner * Responsibility to ensure processes, systems, benefits and policies are updated and legally compliant. Communicate changes as necessary * Promote the HR Services team functions to all businesses to encourage all businesses to use the function. Management and development of HR services teams to ensure teams are up to date on legislative HR and internal policy changes * Work closely with the Head of Resourcing to ensure a seamless interface between recruitment and recruitment administration * Seek out opportunities to simplify / streamline our policies and procedures and drive more on line/self service concepts - with an ongoing focus on continuous improvement * Ensure the quality and integrity of our people data * Identify ways in which our service offering can be expanded / enhanced - e.g. how do we support new markets, how do we leverage HR services as a concept further and opportunities for revenue generation? We Are Looking For * At least 8 years generalist HR experience, both strategically and operationally, including at least 3-5 years team management gained within a customer service, related environment/organisation * Expert within field with an in depth knowledge of external market best practice and effective external networks; and considerable and comprehensive experience in HR services and Benefits administration * Experience in shared services implementations and business integration - operating at senior management level * Broader business experience is valuable - e.g. project management, IT, process mapping * Client Focus - very complex stakeholder landscape * Experience of managing others - and how it underpins the broader HR agenda * Execution - ability to take responsibility for the outputs of the team, take ownership for delivery * Enthuses others - able to get the most from the team - instil passion and energy for a customer orientated approach to work * Nurtures talent - managing a junior team - help them to grow and develop their career - but hold them to account for their performance * Good industry knowledge, including appropriate regulatory bodies requirements, to ensure solutions delivered meet business needs * Demonstrated ability to relate and respond to the operating and bottom-line needs of the business; good commercial awareness * Good negotiating skills including ability to develop effective, and mutually beneficial, agreements with 3rd party suppliers * Proven leadership skills; effective at motivating, coaching and leading teams * Resilient, pragmatic and commercial approach to HR, not a 'purist'. Prepared to be 'hands on' * Experience with technical areas including recruitment, organisation development and learning, compensation & benefits * Proactive, independent and resilient * Strong communication and interpersonal and influencing skills; ability to influence at the highest levels and command respect for business view as well as HR view * Creative thinker with the ability to translate vision into tangible propositions * Respectful of others - able to work in a team * Analytical - data and systems confident - able to draw insights from multiple sources Job Division: Mainstream Location: Crawley Offices hr services manager motivate project management it process mapping good industry knowledge resilient pragmatic communication interpersonal influencing skills creative thinker analytical
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- Reference
- TUI1808-1
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Marketing Manager Shorthaul (ID: 85003) Don't show me jobs with titles like this
Standard job- Recruiter
- Specialist and Activity Don't show me jobs from Specialist and Activity
- Salary
- £0 to £0 per year
- Location
- Crawley Don't show me jobs in this location
- Job term
- Contract
- Job hours
- Full time
At A Glance Fixed term Maternity cover, based in Crawley. We are currently recruiting a Marketing Manager for the Specialist Holiday Group sector. SHG is part of TUI Travel PLC Specialist & Activity Sector. Sovereign, Citalia & Meon are part of the Specialist Holidays Group division, with years of expertise in the marketplace. Sovereign Luxury Holidays with over 40 years of expertise offers only the best hotels in a range of European destinations and beyond. Citalia, the leading Italian destination specialist has over 75 years of experience and has Italy covered. Meon offers quality villa holidays. All of the brands offer an exciting range of holiday options in many destinations and are renowned for quality, expertise and the exceptional value they offer to their customers. Reporting to the Managing Director, this role will be responsible for leading and developing a dynamic marketing function to further develop and increase the reach and direct business of these major travel brands. What You'll Be Doing * Responsible for defining and executing a multi-channel marketing strategy to deliver growth by identifying and targeting new customers and maximizing existing customer relationships * Define and implement a cohesive brand strategy across the entirety of the business; assuming the role of brand guardian and driving appropriate engagement with the customer in all forms of communication * The management of all aspects of the marketing function both off-line and online; to include paid search, online advertising, SEO, social media, direct marketing and CRM * Delivery of a marketing approach which is driven by data, insight and a clear understanding of attribution in relation to return on investment * Clear appreciation of the commercial environment and an ability to create timely and effective tactical campaigns * Build strong relationships with commercial marketing partners and deliver effective mutually beneficial joint marketing vehicles * Significant contributor to the overall business strategy What We're Looking For * A minimum of five years senior marketing management experience * Strong leader with the ability to work across all marketing disciplines * Bright, innovative marketer with the ability to drive change and challenge traditional practices * Thorough and current knowledge base of online and direct marketing principles and techniques * Track record in building and developing a strong, performant team that relishes change and challenge * Results driven with a track record in developing successful brand strategies and delivering customer focused segmented marketing campaigns * Strong communication skills and the ability to build excellent internal and third party relationships * Great motivator with the ability to deliver several initiatives within challenging timescales * A passion for travel and ability to travel to destinations featured What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: The Atrium - Crawley marketing manager shorthaul crm marketing management experience strong leader bright innovative marketer strong communication skills great motivator
- Posted on
- Reference
- SB639
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Head of Marketing (ID: 14651) Don't show me jobs with titles like this
Standard job- Recruiter
- Specialist and Activity Don't show me jobs from Specialist and Activity
- Salary
- £0 to £0 per year
- Location
- Crawley Don't show me jobs in this location
- Job term
- Contract
- Job hours
- Full time
At A Glance Based in Crawley, fixed term maternity cover TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK's leading collection of niche holiday brands. It is home to the UK's largest ski operator plus 10 specialist UK brands offering high quality, flexible holidays to a range of worldwide destinations. Brand names include Crystal, Meon Villas, Sovereign, Citalia, Hayes and Jarvis, Jetsave, Austravel and Thomson Worldwide. With core customer source markets across the UK and Ireland, the division employs 1,600 staff and delivers revenue of over 500m. Hayes & Jarvis is part of the Specialist Holidays Group division, with 60 years of expertise in the long haul market, the brand offers an exciting range of hotels, tours and safari packages spanning the world. In many destinations, Hayes & Jarvis occupies a market leading position renowned for quality, expertise and the exceptional value it offers to customers. Reporting to the Managing Director of Hayes & Jarvis, this new role will be responsible for leading and developing a dynamic marketing function to further develop and increase the reach of this major travel brand. What You'll Be Doing * Responsible for defining and executing a multi-channel marketing strategy to deliver growth by identifying and targeting new customers and maximizing existing customer relationships * Define and implement a cohesive brand strategy across the entirety of the business; assuming the role of brand guardian and driving appropriate engagement with the customer in all forms of communication * The management of all aspects of the marketing function both off-line and online; to include paid search, online advertising, SEO, social media, direct marketing and CRM * Delivery of a marketing approach which is driven by data, insight and a clear understanding of attribution in relation to return on investment * Clear appreciation of the commercial environment and an ability to create timely and effective tactical campaigns * Build strong relationships with commercial marketing partners and deliver effective mutually beneficial joint marketing vehicles * Significant contributor to the overall business strategy What We're Looking For * A minimum of five years senior marketing management experience * Strong leader with the ability to work across all marketing disciplines * Bright, innovative marketer with the ability to drive change and challenge traditional practices * Thorough and current knowledge base of online and direct marketing principles and techniques * Track record in building and developing a strong, performant team that relishes change and challenge * Results driven with a track record in developing successful brand strategies and delivering customer focused segmented marketing campaigns * Strong communication skills and the ability to build excellent internal and third party relationships * Great motivator with the ability to deliver several initiatives within challenging timescales * A passion for travel and ability to travel to destinations featured What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: The Atrium - Crawley head of marketing bright innovative strong communication skills great motivator
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- Reference
- SB631
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