2 results
Thomson Travel Advisor - Burgess Hill - Part Time Flexible (ID: 130291) Don't show me jobs with titles like this
Standard job- Recruiter
- TUI UK & Ireland / Retail Don't show me jobs from TUI UK & Ireland / Retail
- Salary
- £0 to £0 per year
- Location
- Burgess Hill Dunstall Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Part time
At A Glance: Excellent benefits, bonus and incentives. You will be passionate about being the best and will want to ensure that every customer has the perfect holiday experience. You'll offer exceptional customer service, making each feel special whilst also maintaining a focus on your individual sales targets and those of your team. What You'll Be Doing: For our customer * In this role, you will have daily involvement in selling services and products from our entire product range, delighting customers by anticipating and understanding their every holiday desire. * You will be attentive and confident with customers, both face-to-face and over the telephone, and be able to quickly build rapport whilst adapting the sales framework to meet their individual needs. For our company * You will gain specialist knowledge enabling you to confidently advise on packages and tailor-made holiday experiences, as well as our range of ancillary and insurance products, with a view to achieving your individual and team's sales targets. * You will be self-motivated and a strong communicator with target-based sales experience. You will feel comfortable working under pressure and have a passion for results and genuine desire to achieve, both personally and as part of a successful team. What We're Looking For Essential * Experience of promoting services and products to customers * Experience in a customer focused environment * Confident communicator on an individual and group basis with excellent interpersonal skills and an enthusiastic and positive manner * Team player Desirable * Travel / Retail industry background What We Can Offer You * Competitive salary with excellent bonus/commission earning potential * Excellent career prospects * Initial and on-going training * Yearly incremental holiday concessions * Heavily discounted travel from various travel companies * Generous discounts off TUI Travel products and services (including friends & family discount) * TUI Travel contributory pension scheme * Generous holiday entitlement * Life Assurance * Private Medical Insurance * Educational * Uniform * Season ticket loan * Childcare vouchers * Share Incentive Plan * Recommend-a-friend bonus * Free Travel Insurance Job Division: Mainstream Location: TS-Burgess Hill thomson travel advisor burgess hill part time flexible retail customer services sales travel tourism sale services confident communicator interpersonal skills enthusiastic positive manner team player
- Posted on
- Reference
- ML13962
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Operations Executive (ID: 59099) Don't show me jobs with titles like this
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- Specialist and Activity Don't show me jobs from Specialist and Activity
- Salary
- £0 to £0 per year
- Location
- Crawley Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
At A Glance Location: Crawley TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK & Ireland's leading group of specialist holiday companies and, with over 500,000 customers per year, is the highest volume business in the Specialist and Activity Sector. The group is home to some of the UK & Ireland's leading holiday brands such as Crystal Ski, Sovereign Holidays, Hayes and Jarvis, Citalia, American Holidays and Austravel. Our core aim is to make going on holiday simple, exciting and great value. Follow operational and administration procedures for UKISD brands to ensure the smooth provision and accurate delivery of all clients' holidays. To provide the highest levels of prompt, accurate, efficient and cost effective services to all UKISD internal and external clients and suppliers. What You'll Be Doing * Monitor Foreign Office Travel Advice, weather conditions and other operational factors that affect travellers in liaison with TUI Duty Office to ensure that we are coinciding with group policy on any operational issues and that we are working together effectively. * Co-ordinate and implement company emergency crisis procedures in the event of a force majeure. * Ensure that all post booking, pre-departure and in resort operational and administrative issues are dealt with in a seamless, efficient and customer focused manner, and that all clients enjoy problem free travel arrangements in relation to the administration of their booking and their holiday requirements. Investigate any instances where this appears not to have occurred to prevent further reoccurrence. * Liaise with both overseas and UK suppliers and staff to resolve any operational issues which clients may have whilst in resort by coordinating resources in the UK and then providing a cost effective and customer focused solution taking into consideration our conditions of booking. * Ensure all in resort issues are resolved in resort to prevent them complaining on their return * Ensure that all customer contacts are handled quickly, efficiently, in accordance with the high standards of customer care that the company aims to offer. * Log all issues accurately and consistently in our in house reporting system- crisys * To meet output targets * To investigate & resolve complaints received from customers in relation to pre-departure confirmed bookings * To provide feedback to source of complaint for all brands, highlighting any issues for concern and any possible areas for improvement. * Liaise with other internal departments and all levels of management regarding any trends, quality issues or areas of concerns to ensure that these are acted upon where necessary. * Adhere to all company guidelines, policies and procedures * Maintain and be able to demonstrate a thorough level of product, system and company knowledge at all times * Attend company training sessions and familiarisation visits when required * Forge effective working relationships with fellow UKISD staff members, other staff within the TUI Group and suppliers. * Provide suppliers and UKISD resort offices with client details to ensure provision of all stages of clients holiday itinerary to include, manifests and rooming lists * Ensure the delivery of late bookings details to UK and overseas representatives and airlines * Manage GSD Airline Queues * Suggest improvements and change to meet the business needs. What We're Looking For * Delivery of high customer service and commitment to exceed customer expectations * Ability to stay calm under pressure * Committed and Flexible * Be able to take decisions * Self-motivated and confident * Sound computer literacy * Flexible approach to work * Team Player * Ability to work extra hours during times of crisis. * Amadeus Knowledge * Understanding of airline contracts * Experience in within an operations / administration team * Good geographical knowledge * Italian Speaker - an advantage but not essential. What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: The Atrium - Crawley operations executive the atrium crawley prompt accurate efficient and cost effective services ukisd internal external clients suppliers monitor foreign office travel advice weather conditions
- Posted on
- Reference
- SB636
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