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Contact Strategy and Dialler Analyst (ID: 135730) Don't show me jobs with titles like this
Standard job- Recruiter
- Vanquis Bank Don't show me jobs from Vanquis Bank
- Salary
- Up to £35,000 per year
- Location
- ME44EL Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
At Vanquis we offer customers excellent products backed by great people, which is why we were voted Credit Card Provider of the Year in 2009, 2010, 2011 and 2012 and have now accepted over 1 million customers. We provide an outstanding service to our customers and this is reflected in the fact that over 80% of our customers would recommend us to a friend. We've got a great business, fantastic people and ambitious growth plans. By taking advantage of this great opportunity to join us as a Contact Strategy and Dialler Analyst you can become part of a business where people come first and employee engagement is recognised as a major key to company success. Vanquis Bank is growing 35% year on year in the UK and expanding overseas. This is an ideal time to join a growing business as a Contact Strategy and Dialler Analyst. Live contact with our customers is vital to our success and you will be able to see the impact of your work in headline business metrics. Vanquis is an industry leader in telephony contact and you will need to be an innovator as well as an imitator. As our Contact Strategy and Dialler Analyst you will be responsible for designing and delivering improvements in our contact effectiveness with our customers through voice, SMS, Email and new media. You'll build solutions with our technology partners as well as measuring and maintaining the effectiveness of our existing portfolio of contact methods. You will drive operational focus based on your findings and use an innovative approach to come to the best solution. Skills and Experience: Essential *Some knowledge of T-SQL programming in SQL Server or PL/SQL programming in Oracle *You hold a degree of 2:2 or above *You are able to demonstrate strong numeric and verbal reasoning skills and a logical approach to problem solving *You are a self starter who is able to take an idea from concept to delivery and measure the results *You need to be a collaborative team player who thrives in an open and dynamic environment. You are able to communicate effectively at all levels and pitch your oral and written communication at the right level depending on your audience. You are assertive enough to get your voice heard and remain focussed on delivery and solutions. Advantageous *Knowledge of stored code including procedures and triggers *Advanced Excel skills, including VBA macro programming *Work experience in an analytical role, especially in the finance sector *Knowledge of a progressive dialler system
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- CSDA
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SQL Server Database Developer (ID: 81926) Don't show me jobs with titles like this
Standard job- Recruiter
- Vanquis Bank Don't show me jobs from Vanquis Bank
- Salary
- From £40,000 to £45,000 per year
- Location
- Chatham Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
SQL Server Database Developer At Vanquis we offer customers excellent products backed by great people, which is why we were voted Credit Card Provider of the Year in 2009, 2010 and 2011 and have now accepted over 1 million customers. We have a vacancy for a SQL Server Database Developer to help us provide an outstanding service to our customers. 80% of our customers would recommend us to a friend. We've got a great business, fantastic people and ambitious growth plans. By taking advantage of this great opportunity to join us as a SQL Server Database Developer you can become part of a business where people come first and employee engagement is recognised as a major key to company success. Our SQL team of seven are currently working on the launch of new platform supporting International cards and UK Loans, Application system upgrades, Enterprise Data Warehouse and BI development as well as continual improvement of the core Credit Card business. In summary, your key responsibilities will be: *Architect and build new database (T-SQL) and ETL solutions (SSIS/ DTS) for strategic projects and key business initiatives *Provide consultancy to business users where required translating technical terminology and concepts for the understanding of the end user *Design and create Business Intelligence solutions (cubes) *Support SQL Server environments and processes to achieve departmental and company BAU uptime SLAs (including out of hours support as standard) *Ensure the department's adherence to the banks change and release management practises supported by appropriate source control tools (Redgate SQL Source Control and Microsoft Team Foundation Server) More specifically, you'll need to cover the following: *Development and Maintenance of T-SQL Scripting, Stored Procedures, DTS/SSIS and ETL routines *Create and maintain OLAP cubes using SSAS *Develop and maintain reporting using SSRS and other tools *T-SQL query optimisation *Ensure that new data sources are compatible with the data warehouse infrastructure and can be accommodated via ETL techniques *Provide consultancy to business colleagues (departmental and project orientated) regarding application, solution, ETL and database development and design. *As and when required, carry out database administration and maintenance tasks including capacity planning, security and integrity planning, index generation, performance tuning (including ETL and stored procedures) and any other associated administration processes *Support and adherence to Change Management practices *Work with Third Parties to deploy changes to data structures and content *Troubleshoot failures of implemented processes, including those designed and implemented by other Database developers, administrators or external resources *Migration to, and support of, SQL 2008/12 including rewriting of DTS ETL procedures into SSIS You'll need knowledge of the following: *Database development techniques and technologies *Data Warehousing techniques and technologies *SQL 2005/8 (essential) Experience, skills and behaviours: *You also have a proven track record in database design, development and ETL technologies and excellent Transact SQL skills *You are trained and practiced in Data Warehouse technologies and techniques *You have experience of working on large projects *You have experience of SQL Server database administration techniques and processes *A Microsoft Certified Developer qualification would be a distinct advantage *We need someone who is adaptable and able to work as part of a Team using initiative alongside their more analytical skills *You'll need to be a strong communicator who is able to build relationships whilst driving and managing change *You are confident in your decision making and understand the change management process
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- SQLSDD
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Finance Manager- Support Services (ID: 115772) Don't show me jobs with titles like this
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- Migration Don't show me jobs from Migration
- Salary
- From £50,000 to £60,000 per year
- Location
- London Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
Finance Manager- Support Services Canary Wharf- 55,000- 60,000 Role and responsibilities: Deliver all aspects of the clients Support Services financial management & control and business performance management; ensure compliance with Statutory and group reporting requirements, maintain financial integrity. Key Accountabilities: - Delivery against the objectives for financial control, working capital management, performance reporting and added value specified by the Financial Controller. - Provision of financial information, expertise, training and support to the Support Services budget holders to facilitate decision making. Drive cost and working capital management. - Maintain effective business performance management and challenge to ensure best and efficient use of funds and provide budget managers with insight into financial performance and timely advice on corrective actions. - Ensure that divisional management information is relevant, accurate, timely and appropriately presented to the Support Services budget holders and Central Finance, along with the key issues. Identify business risks and opportunities and ensure communicated / mitigated / capitalised on. - Use benchmarking to assess cost efficiency of Support Services. Identify business improvement opportunities, communicate and implement. Spread best practice. - Manage the Support Services budgeting, forecasting and business planning processes and ensure the overall validity of the output. - Review and challenge project and capital expenditure proposals to ensure that they are financially robust and deliverable within funding constraints. - Ensure compliance with all statutory requirements, accounting standards and Group policy. Ensure that there are appropriate controls and procedures in place to safeguard the assets of the business. Maximise the division's use of financial systems to streamline processes and procedures. Required Skills and Experience: - Qualified accountant (ACCA, ACA, CIMA or equivalent) with significant post qualification experience in a commercial environment - Analytical and structured in approach but with a commercial outlook - Excellent communication, negotiation and influencing skills, able to challenge - Team player - Demonstrates drive and determination to achieve results and is pro-active and self-motivated. - Communicating to engage; Collaboration; Delivering Results; Being Accountable. finance manager support services group reporting financial control business performance central finance finance
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- DT-FMSS
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Head of Risk Management Operations (ID: 115786) Don't show me jobs with titles like this
Basic job- Recruiter
- Migration Don't show me jobs from Migration
- Salary
- From £60,000 to £70,000 per year
- Location
- London Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
Head of Risk Management Operations Canary Wharf- 60,000- 70,000 Role and responsibilities: Establish and embed risk management within Operations. This will include reviewing and updating all existing processes so that risk management increases the likelihood of Operations delivering the annual Asset Management Plan (AMP) and other business plans. The directorate should experience minimal shocks or surprises. Key Accountabilities: - Act as focal point for risk management within Operations. - Manage the risk processes from identification, assessment, response and reporting. - Review and make recommendations on the all significant risks indicating whether they have been correctly identified and are being appropriately managed. - Agree risk roles and responsibilities for Operations, managing competence and delivering a training plan so operational mangers understand what is expected of them. - Integrate risk management into all Operations business and investment decisions including the annual AMP process and financial forecasts and the periodic dashboards - Manage ARM so all risks are quantified and managed in accordance with corporate procedures. - Direct the Operations Risk Management and Risk Working Group reporting requirements whilst improving risk reporting to the directorate. - Embed risk management into Operations creating a proactive risk management culture whereby delivery manager's value risk management as a key tool to help them to achieve their targets. - Support the delivery of risk requirements of Pas 55. - Identify and support key areas of the business where audit resources should be utilised. - Develop and implement a common risk reporting format across Operations aligning with the company's process. Required Skills and Experience: - A degree (or equivalent) / professional qualification in engineering / business or risk management. - A good understanding of the risks facing Operations over different asset classes. - Ability to influence and drive change at all levels of the organisation. - Excellent communication skills able to explain complex issues in a straight forward manner - Proven record of change management in a commercial organisation. - Strong project management skills and a proactive approach. - Influencing and communicating; Taking initiative; Drive for results; Managing performance. risk operations head of risk management operations asset management reporting amp
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- DT-HRMO
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Graduate Opportunities in Public Services IT Risk & Security (ID: 562) Don't show me jobs with titles like this
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- PWC Don't show me jobs from PWC
- Salary
- £0 to £0 per year
- Location
- London Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
Full-time graduate opportunities in Public Services IT Risk & Security, Autumn 2011 with PwC About PwC We help our clients and our people create the value they want. Voted number one in The Times Top 100 Graduate Employers survey for the last seven years, we'll give you the best possible start to your working life. We have a number of new and exciting specialist opportunities within our Risk Assurance team, an area of investment and opportunity. With plans for significant growth due to our clients demand for greater assistance with increasingly complex IT risks, this is an exciting time to join the team. Public Services IT Risk & Security As a member of the Risk Assurance IT and Project Assurance team, you will be joining an area of significant investment and opportunity. With plans for significant growth due to our clients demand for greater assistance with increasingly complex IT risks, this is an exciting time to join the team. To support this growth we are looking to recruit Information Technology Risk and Security Graduates. The successful candidates will predominately focus on IT consulting engagements for clients in the areas of IT Security, IT Governance, Business Continuity/Disaster Recovery, Infrastructure and numerous other IT risk areas. Training and certifications will be provided with numerous opportunities for both personal and professional development. The role will require frequent travel to client sites. Work will be on predominantly local clients within the public sector; however this may extend across the UK. Locations London What you need You'll need at least 300 UCAS points (24 using the old tariff) or equivalent and you must have, or be on course for, at least a 2.1 result in your degree, from any university. The subject of your degree is not important, however, you will need to have a passion for a career in IT. An alternative application route is via our inspired talent programme. Maybe you don't have the grades we're after, because you've invested time in extra-curricular activities that show you're exceptional. If so, you could still join us through our Inspired Talent programme. full time graduate opportunities in public services it risk security autumn 2011 with pwc degree
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- PR7956036
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Managing Regulatory Change - Senior Consultant (ID: 606) Don't show me jobs with titles like this
Standard job- Recruiter
- PWC Don't show me jobs from PWC
- Salary
- £0 to £0 per year
- Location
- London Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
Consulting - Managing Regulatory Change - Senior Consultant - Risk Job Advert Details Who we are looking for PwC is currently looking for experienced regulatory professionals to join its ever-growing Financial Services Consulting practice, specifically within the Managing Regulatory Change team, at the Senior Consultant/Senior Manager grade. The Managing Regulatory Change team provides solutions to PwC's clients by helping them anticipate, understand and manage the unprecedented level of regulatory change that is occurring, in the UK and globally. To join the team you must have the potential to work closely with client staff at all levels, working closely with them to help the client adapt to regulatory change by interpreting regulatory expectations in a commercial and strategic manner. This role will appeal to someone who is interested in being at the forefront of how the largest and most complex financial services institutions operate and adapt to change. The role will require certain key skills and requirements, which include, amongst others: * Being passionate about client service. * Being able to build and maintain relationships with senior stakeholders. * Demonstrating flexibility and taking responsibility for getting things done. * Being a team player that leads and contributes to team success. * Taking personal responsibility for delivering quality work in compliance with PwCs policies, procedures and regulatory standards. The role will be based in London; however as a result of the wide variety of clients and projects, you may be required to work in all parts of the UK and continental Europe, sometimes at short notice and sometimes over lengthy periods of time. About the role PwC helps organisations around the world measure their financial performance and improve the way they work. Our clients range from public and private companies to governments and charities. And we're ambitious to grow both our traditional areas of strength and those we're fast expanding into so as to be the iconic financial services firm. If you're serious about a career in business, we don't believe anyone else could give you a better start. Regulatory Consulting is one of PwC's fastest growing areas and there are plans to treble its revenues over the next four years. Join us in this expansion and you will be delivering practical, far-sighted advice that gets straight to the heart of clients business issues and delivers amazing results. The roles and opportunities are diverse and will continue to evolve as we help clients overcome the challenges they face in today's uncertain world. As a Senior Consultant/Senior Manager, you will be encouraged to continuously develop your career and grow within the team. By choosing PwC you will have a rewarding, challenging, stimulating career with an impressive list of clients. You will receive quality training that covers both technical and 'soft' skills and will work in an environment where you will be encouraged to be dynamic and imaginative with the emphasis always on serving clients' needs. Requirements The following skills are required for this role: Essential skills: * Degree educated or equivalent. * Excellent communication skills, specifically in negotiating with and influencing others. * Exceptional presentation skills. * Excellent organisational skills. * The ability to maintain a broad commercial and business understanding in order to develop sustainable business relationships. * The ability to stay abreast of regulatory developments driving the industry and key issues affecting regulated firms so as to anticipate and understand the impact of such developments on clients. * The ability to develop and maintain client relationships and to be recognised and respected by the client as a knowledgeable, valued professional. * The ability to lead by example, showing a commitment to quality and integrity and motivating and enthusing others. * The ability to define the strategy for managing multiple and/or complex projects, and successfully lead such projects. * The ability to identify selling opportunities and to have the confidence to realise such opportunities, with appropriate guidance and support. This may involve working closely with other departments within PwC. * Extensive experience of supervising the development of project plans to meet engagement/project objectives and budgets. * The tenacity to see issues through to resolution and overcome barriers in an appropriate manner. * The ability to demonstrate knowledge of PwC's risk management policies and procedures ensuring work is performed in accordance with those policies, procedures and professional standards. Relevant experience: * Previous Consulting experience in the Financial Services sector, within capital markets, retail & commercial banking, asset management, or insurance. * An excellent grasp of the current issues faced by FSA-regulated firms and developments. * Significant experience managing large, complex projects and teams. * Extensive experience of supervising and developing team members. Desirable skills: * Relevant professional qualifications are desirable but not essential. Our Competencies At PwC all our staff are required to demonstrate certain core skills, which we refer to as our 'global core competencies'. These are assessed throughout the application process, and candidates should make themselves aware of these, and how their own experiences may demonstrate each competency.
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- CON00324
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Information Management Analyst (Technical) (ID: 89598) Don't show me jobs with titles like this
Basic job- Recruiter
- Migration Don't show me jobs from Migration
- Salary
- From £25,000 to £32,000 per year
- Location
- London Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
Within the information management division of a successful financial services organization. Reporting to the Senior IM Analyst, Technical. PURPOSE OF JOB To exploit data synergies and continually seek to improve and evolve the efficiencies of systems and processes using Office Automation (VBA) to maintain existing and to develop new reporting solutions. To provide accurate and timely analysis to end-users, and directly to the member organisations for whom the client provides services, as well as ensuring accurate administration of the unit's systems and processes. To maintain data integrity in addition to general system management. To develop and manage relationships with data providers, payment industry schemes, associations and groups, external consultants and internally. RESPONSIBILITIES Industry MI reports, ad hoc statistical queries/analysis Develop automated (VBA) solutions to extract and present reports using Microsoft Office tools and Oracle Discoverer in line with IM Automation Guidelines and Standards. Take responsibility for the timely production of reports and the associated detailed analyses and presentations. Contribute to the process of adding value to reports produced by other team members. Respond to ad hoc queries from end-users, members of the public and other bodies, ensuring that these enquiries are handled efficiently and that the confidentiality of individual member's data is upheld. System & process development Contribute to the development of the Management Information Systems to meet end-user requirements for effective operational and strategic MI having regard to the IM Automation Guidelines and Standards. Liaise with internal and external software developers and data providers in support of future development phases of the Management Information Systems . Develop Generic Forms in consultation with end-users to capture new reporting metrics in a timely and cost-effective manner. System and data management Ensure documentation of work processes and procedures within own areas of responsibility. Co-ordinate resources involved in the use / development of Management Information Systems. Administer ad-hoc query tools (e.g. connectivity to datasets held in Oracle Views). Assess data integrity in the Management Information Systems, undertake data loads and data administration. Liaise with data providers to maintain robust and secure delivery channels. Essential competencies IT systems requirements - intermediate to advanced Excel, Word and Access including experience of Visual Basic for Applications (VBA) or similar language. Proven problem-solving skills with excellent attention to detail numerate and enjoy working with figures. Professionalism, encompassing teamwork, interpersonal and communication. Prioritisation and time management. Motivation, creativity and flexibility. Desirable competencies Experience of the query tool Oracle Discoverer (Admin & Desktop) and Oracle SQL desired but not essential. Analysis, reporting and commentary of statistics/information. information management analyst technical payments financial services
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- DT-IMA (tech)
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Business Development Manager (ID: 81619) Don't show me jobs with titles like this
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- Migration Don't show me jobs from Migration
- Salary
- From £60,000 to £120,000 per year
- Location
- London Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
Business Development Manager Competitive Salary + benefits & profit share bonus Central London Our client is an overseas organisation with a recognised innovative corporate payment and PCI DSS solution. Having achieved a high level of success in their current territory, our client is seeking to establish, build and expand their presence into the UK and Europe. This is a truly exciting opportunity to join an organisation on the growth curve and to influence its success across the UK and Europe. Ideally we are looking for sales professionals with a solid track record of operating with the financial services, card & payments, insurance industries. An understanding of the payments arena would be beneficial if not essential. The BDM will deliver a customised and bespoke solution, so a consultative sales approach is important. This person will take responsibility for proactively identifying, developing and winning new business and increasing the organisations revenue and profitability. Further responsibilities: - Assess market position and trends in order to effectively sell current products - Create and managed a business development plan and effectively operate against this - Project manage complex deals business developement london europe iverseas payments financial sevices card payments
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- AC-BDM
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Information Management Analyst (ID: 76998) Don't show me jobs with titles like this
Basic job- Recruiter
- Migration Don't show me jobs from Migration
- Salary
- From £24,000 to £30,000 per year
- Location
- London Don't show me jobs in this location
- Job term
- Contract
- Job hours
- Full time
Information Management Analyst Salary circa 26,000 12 month contract London, City This role sits within the Fraud Support division of an established organisation in London. The main focus of the role is to provide dedicated MI support to the activities of the Fraud Control Unit. This role will critically examine data submissions for plausibility and accuracy and where necessary liaise with external contacts to resolve discrepancies. This roles sits within the Information Management team, reporting directly to the Head of Information Management; Main Activities and Responsibilities: * Production of Management Information reports and periodic (weekly, monthly, quarterly) Industry fraud reports. * Performance monitoring / Benchmarking. * Fraud forecasts - maintain and update the forecasting model to facilitate detailed analysis by the Fraud Support division. * Contribute to the process of adding value to reports produced by other team members. * Respond to ad hoc statistical queries, ensuring they are handled efficiently and that the confidentiality of data is upheld. * Proactively seek trends in the fraud MI and ensure these are effectively communicated to the Fraud Support division. * Ensure full documentation of work processes and procedures within own areas of responsibility. * Undertake data loads and data & user administration within the Management Information System as directed. * Build and maintain excellent working relationships with key stakeholders * Provision of cover for other team members as required. * Undertake any other duties as may reasonably be requested. You will need * High degree of mathematical and analytical skills * Intermediate to advanced Excel skills - apply complex formulae, macros, pivot tables link tables and advanced functions * Good interpersonal and communication skills * Makes reasoned judgments in a timely fashion. Commits to a course of action without undue delay or prevarication * Strong time management and prioritisation skills information management analyst fraud fraud support division
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- DT-IMA
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Senior Consultant (ID: 59405) Don't show me jobs with titles like this
Basic job- Recruiter
- Migration Don't show me jobs from Migration
- Salary
- From £50,000 to £60,000 per year
- Location
- Central London Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
Our client is a Consultancy based in Central London, with an impressive array of blue chip clients in the Retail Financial Services and Payments Space. The consultancy offers a strong combination of skills including: - Payments Business strategy - P&L product expertise - Risk and Fraud Management - Technology and architectural skills - Programme Management Throughout its years our client has achieved impressive and consistent growth, supporting clients to design, implement and manage business solutions for their major business initiatives. With a prestigious Tier 1&2 client list including the likes of Visa, MasterCard, Barclays, Lloyds Banking Group the organisations ambition is to grow substantially over the next few years through further expansion of its client base and the projects it delivers. As part of this plan and to support this growth, we are looking for an experienced professional to join the team. Ideally you will have a background in Retail Banking and/or Payments, with exposure to a consultancy firm a plus. The successful candidate will have a background in the delivery of business solutions, in this role you will: - Deliver a wide variety of projects such as: a) Market, customer and competitor analysis b) Business and operational design of business solutions c) Identify, define and deliver new business propositions d) Business requirements analysis e) Evaluate and select vendors - Demonstrate delivery capability - Drive projects forward Requirements: - Experienced delivery practitioner - minimum of 3-5 years - Knowledge of the payments value chain - Programme and project management experience - Management capability senior consultant blue chip payments space risk fraud programme management retail financial services
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- AC-SC
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