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Job Purpose and Summary: The Web Experience Professional, as owner of the Service & Support web strategy, is responsible for the overall customer journey on the Service & Support website pages and constantly strives to further improve that experience while ensuring that it is aligned with the corporate web and channel strategy of Canon. Through analysis of customer usage, market research, generated feedback, benchmarks and industry knowledge, the Web Experience Professional aims to continuously better the customer web experience and to make it best in class. Responsibilities and Tasks: Provide key input into the development of a Services & Support web strategy for our customers, ensuring that it is fully aligned with Canon's overall corporate web strategy. Responsible for the on-going continuous improvement of the Services & Support web areas by using all available performance management & customer feedback data to further optimise our web support presence. Aligns all Services & Support web initiatives with applicable Web functions outside Services & Support ; harmonizes strategy and initiatives with overall Canon Web targets and initiatives Maintains day to day operational responsibility for the Services & Support web pages and overall ownership of the critical operational content management processes and service delivery, even if delivered by other Services & Support staff. Communicates on behalf of Services & Support with regards to web policy and web operations with all interested internal and external parties including Canon Japan, the wider Canon Service & Support community, Sales & Marketing, Corporate Communications and our outsourced Services & Support Contact Centres Provides reports and analysis applicable to the performance Services & Support area - using these to highlight underperforming areas and to provide the support for business cases proposing further improvements. Provides experience and knowledge of industry best practices with regards to the provision of customer web support services Drive the strategic direction and implementation of Services & Support web presence Primary responsibility for compiling and maintaining the Services & Support operating budget for the web area. Adheres to all necessary financial processes and ensures that all necessary billing, internal recharges, cost allocations are handled in a timely manner. Represents Services & Support in all applicable projects relating to the customer web experience and the further development and provision of services. Required Skills and Qualifications: Languages: English written and oral. Experience: Background in Web experience management Able to present the company as the leading edge portal company, with the main focus on User Experience; Familiar with the market, it's competitors and the technology Familiarity with developing and delivering web experience programs and with Canon's information infrastructure is an advantage. Profile & Personal Qualities: This role requires a pro-active, results-driven candidate who can work autonomously (requires minimal guidance) and who brings "solutions" to management. The individual must be committed to getting the job done and able to bring the right people together in order to solve issues. A sound level of business comprehension is required in order to effectively fulfil this role The individual has to be an outstanding team player that is committed to taking on challenges and who is passionate about achieving the desired results. A willingness to learn Excellent communicator Good analytical skills - can interpret business, operational and financial indicators. In-depth understanding on which areas need to be investigated further Operates successfully under pressure Strong organization skills Excellent Excel and reporting skills Strong issue resolution skills - with natural ability to completely understand all aspects of the issue raised, identify appropriate investigation route, and find, implement and communicate solutions. Strong process and procedure skills Competencies: Create Solutions to Problems Drive for Results Further Information: Location: Stockley Park, Uxbridge, Middlesex Closing Date: Salary: Competitive + 15% bonus Canon Benefits; * Annual 15% Bonus scheme * Pension scheme * Private Medical Insurance * Long service awards * Enhanced maternity pay * Enhanced company sick pay * Long Term Group Disability Cover * 25 days holidays per year * Staff Purchase Scheme * Subsidized restaurant * Subsidized Dry Cleaning * Ride to Work scheme * Employee Assistance Programme * Flexible Working Policy No Agencies Please web development
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Web and UI Designer 20-25k - near Ladbroke Grove NW10 Contrado Imaging Ltd, the home of Bags Of Love and Photo-Canvas.com is looking for a Web and UI Designer to join this busy and successful company in West London. Our brands and expertise lay in the field of custom and personalised imaging for the photo and personalised gifts market extensively in the UK, and now in Germany, France, Spain and Italy. Our rapidly expanding privately owned business is leading the way in high quality highly personalised and creative products in the B2C markets. Consequently we are looking for a go getting Web Designer who knows they can deliver and wants to advance their career. Contrado Imaging Ltd is looking for Web Designer (with some exposure to web development) to join the team to support and develop our growing creative online services and web presence. The job is hands on from designing buttons to planning blog and web look and feel across 6 - 8 sites, graphics preparation and UI customer facing design, including covers for Facebook and other social platforms. Sitting within our development team the digital designer will be working closely with dev team and content editors to produce stunning effective web experiences with a focus on increasing conversion rate of customers through online activities. This Web Designer role is focused on User Interface development so it is important you have HTML coding skills, CSS, Javascript. Flash not required. Some exposure or a desire to improve your ASP.NET, C#, would be useful as would iPad coding in PhoneGap. You must know Photoshop and understand image optimisation for web, and web page performance. Knowledge of image search engine optimisation techniques also important re file naming and alt tags. Experience with Wordpress or other backend CMS useful. In this Web Designer role you must be able to show URLs that you have been heavily involved with and have at least 1.5 to 2 years firm experience. Perfect English essential. Above all you must have ample common sense and tons of enthusiasm to come and join a great team. Fun fast paced and never dull. We make amazing products here in our Ladbroke grove factory. Our work environment is fun, creative and busy with people from all parts of the company interacting. We are 25 people and run 6 significant ecommerce web sites in Europe. We are constantly growing. This is a superb chance to join an innovative, creative never boring organisation. Get in touch now. NO AGENCIES THANK YOU. We will only accept EU passport holder or candidates that have the correct visas to work in the UK To Apply for the Web Designer role please click on 'Apply Online' web designer developer user interface ui ux css html photoshop dreamweaver illustrator cs5 ipad iphone smartphone app asp net c# phonegap url javascript code coding digital online web site portfolio c# c# c# c# c# c# c# c#
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Technical Web Project Manager This is an excellent opportunity for a web developer with project managing skills to join a well-reputed and passionate eCommerce solutions agency in London that designs, builds, hosts and supports market-leading eCommerce sites for multichannel Retailers and luxury Brands. . You should have the ability to gather and understand client requirements; communicate this clearly through written documents and verbally to clients and your design/development teams and to follow through on ensuring consistent quality and fulfilment. You will be overseeing the project from start to finish, making sure that the projects are completed on time and in budget. The preferred candidate would be able to demonstrate and have the following skills: o A good understanding and interest in ecommerce o Excellent verbal and written Communication o Project management experience o MS Excel and MS Project skills o ASP/ ASP.NET or other programming experience is of advantage o Candidate needs to be extremely efficient and organised as it is a multi tasking, multi project environment o Ability to work well within a deadline-based environment o Is able to build a good repot quickly with clients o Fast learner Attractive Salary based on experience and skill set. *No calls from Recruitment Agencies Please* web project manager ecommerce manager asp web developer asp net web developer web designer frontend web developer graduate trainee degree
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4-month Ecommerce / Online Marketing Internship Department: Mirror Digital (Reader Offers) Duration: 4 months, full-time, immediate start Compensation: commuting expenses refunded Profile * . Graduate (or undergraduate in their last year) * . Marketing degree (ideally including online marketing modules) / Online Marketing degree Description of tasks * 1. Help with the management of the MirrorReaderOffers website on a day-to-day basis, including: * . Updating online content to reflect latest offers in paper * . Reviewing latest offers uploaded by suppliers before sending them live (ensuring quality and SEO-friendliness of copy) * . Reviewing product pages and url tracking ahead of publication of offers in paper * . Liaising with suppliers for on-going optimisation of live copy for SEO purposes * . Sorting out customer reviews and send them live as applicable * 2. Help with the implementation of customer acquisition marketing strategy, including: * . Liaising with our SEO and PPC agencies: ensuring consistency of strategy with our positioning, objectives, and seasonal trends; monitoring revenue and ROI from search marketing * . Coordinating schedule and choice of products for print offers ("web drivers") in the Mirror, based on past offers' performance and online trends * . Supervising the creation of banners / content to go on our the Mirror website * 3. Help with the implementation of customer retention marketing strategy, including: * . Segmentation of customer database, based on customer relationship management strategy * . Selection of products to promote to each segment for each campaign * . Building emails into templates * . Sending of emails and tracking of results * 4. Help with the generation of weekly and monthly performance reports (from Google Analytics) The intern will gain experience in: * . The online retail industry * . Running integrated multi-channel activities, ensuring strategic and branding consistency * . SEO, PPC and email marketing strategy * . Customer Relationship Management * . Using and interpreting data to make informed decisions when optimising campaigns online marketing internship online retail industry seo marketing crm html
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