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Trainee Service Desk Analyst (ID: 92768) Don't show me jobs with titles like this
Standard job- Recruiter
- Specialist and Activity Don't show me jobs from Specialist and Activity
- Salary
- £0 to £0 per year
- Location
- Surbiton Hill Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
At A Glance Based in Surbiton/ Crawley. We are currently recruiting a Trainee Service Desk Analyst for our Specialist Holiday Group sector. SHG is part of TUI Travel PLC Specialist & Activity Sector. As part of an IT technical Team the primary role of the Trainee Service Desk Technician is to take proactive role supporting the businesses in the maintenance and upkeep of existing IT infrastructure, IT applications, IT equipment and UK Telecoms services. What You'll Be Doing * Provide first line IT/Telecoms support to the SHG business. * Assist in supporting and maintaining all IT hardware and Telecoms. * Assist in Installing and maintaining network cabling and associated hardware as necessary. * IT Software support, installation and configuration. * Help or investigate how to help users with their normal day to day IT/Telecoms issues. * Assist in the administration and maintenance of Communications (both voice and data), email and blackberry services. * Be second point of contact for all IT/telecoms related issues at all SHG sites, including overseas. * Assist/liaise with contractors, third parties and/or other members of the group in supplying IT services to the SHG business. * Ensure all relevant information/paperwork relating to IT is communicated effectively and accurately, internally within IT support and externally to the business. * To assist and/or deliver project work out side the scope of support when required * To ensure service levels, team objectives and KPI's are met. * Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability. * To assist in transition process from either an internal or external IT development team into IT support. * Create and maintain IT support documentation where missing or incorrect. What We're Looking For Key Knowledge of: * Windows XP/7, server 2003/2008, Linux and MAC OS support and administration experience. * Home, small business and/or wireless technologies exposure. * Use of Microsoft Office products Other Requirements * An effective team - player with a flexible attitude and a willingness to help. * Driven by the aim to provide users/clients with the best possible service. * Willing to learn new skills and cross train. * Excellent communication skills necessary to communicate within diverse workforce * Customer oriented approach required to ensure the service provided is efficient. * Ability to work as part of a multifunctional global team. * Strong team player * Adaptable to changing priorities. * Clean EU drivers licence * Ability to travel overseas for short periods of time. What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: Surbiton trainee service desk analyst surbiton it infrastructure applications it equipment windows xp 7 linux and mac os support strong team player communication skills
- Posted on
- Reference
- SB640
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