Recruiter

Canon (UK) Ltd Don't show me jobs from Canon (UK) Ltd

Salary

From £29,500 to £31,100 per year

Location

Reigate Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Job Purpose and Summary To actively influence assigned partners service operations to successfully improve the efficiency and effectiveness of their service offering. Ideally you will come from a technical sales background who can demonstrate a good understanding of print through hardware and software technology. Whilst there are no people management requirements, experience in running a service team an advantage. Must have a good understanding of service delivery. performance indicators and management of them "what it takes to run a service team"... To actively promote and support Canon product proposals, genuine Canon spares, drums and consumables by working closely with Sales Development Managers and positively contribute to the achievement of the fiscal targets of the Partner Channel by working with Sales Development Managers to grow the partners business with Canon. Responsibilities and Tasks Develop Canon Partners service offering by identifying root cause issues, produce corrective actions and review results. Effectively influence partners service performance through monitoring, implementing and results in line with Canon (UK) Ltd objectives. Review product performance and development of partners service offering by regular review of accompanying services. Development of partner technical resource enabling them to have optimum product and support. Develop, implement and actively promote Canon service offerings, product and any tools for Canon partners. Provide partners with Health and Safety guidance/requirements and assessment of any other management and performance standards. Grow service incomes from assigned partners through promoting and supporting Canon product sales of genuine Service Drums and Consumables. Development of documents and procedures as appropriate to the services provided to and delivered to partners. Development of relationship between Canon and Partners. Required Skills and Qualifications Business Knowledge. Technical Knowledge. Must have a full UK driving licence Competencies Act as a Team player. Create Solutions to problems. Drive for results. Focus on the Customer. Take Ownership and Accountability. Further Information Closing Date - 1 May 2012 Location - Reigate, Surrey Salary - 29,520 - 31,160 + Bonus Key Benefits Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service) Final salary scheme pension available upon joining Canon UK Ltd Life Cover for those in the pension scheme Free private healthcare for all employees (tax on benefit payable by employee) Long service awards Focus on learning and development and career progression Staff purchase scheme. You @ Work scheme - discounts with over 100 named brands and suppliers on their products and services Employee forum network Summer Hour Policy Interest Free Season Ticket Loan Childcare Voucher Scheme Ride 2 Work scheme Employee Assistance Programme Flexible Working Policy Company Maternity / Adoption / Paternity Policies eLearning online training courses available to all employees Variable pay scheme (bonus/commission) No agencies please service sales hardware software printers

Recruiter

TUI UK & Ireland / Retail Don't show me jobs from TUI UK & Ireland / Retail

Salary

£0 to £0 per year

Location

Redhill Don't show me jobs in this location

Job term

Permanent

Job hours

Part time

At A Glance: Excellent benefits, bonus and incentives. You will be passionate about being the best and will want to ensure that every customer has the perfect holiday experience. You'll offer exceptional customer service, making each feel special whilst also maintaining a focus on your individual sales targets and those of your team. What You'll Be Doing: For our customer * In this role, you will have daily involvement in selling services and products from our entire product range, delighting customers by anticipating and understanding their every holiday desire. * You will be attentive and confident with customers, both face-to-face and over the telephone, and be able to quickly build rapport whilst adapting the sales framework to meet their individual needs. For our company * You will gain specialist knowledge enabling you to confidently advise on packages and tailor-made holiday experiences, as well as our range of ancillary and insurance products, with a view to achieving your individual and team's sales targets. * You will be self-motivated and a strong communicator with target-based sales experience. You will feel comfortable working under pressure and have a passion for results and genuine desire to achieve, both personally and as part of a successful team. What We're Looking For Essential * Experience of promoting services and products to customers * Experience in a customer focused environment * Confident communicator on an individual and group basis with excellent interpersonal skills and an enthusiastic and positive manner * Team player Desirable * Travel / Retail industry background What We Can Offer You * Competitive salary with excellent bonus/commission earning potential * Excellent career prospects * Initial and on-going training * Yearly incremental holiday concessions * Heavily discounted travel from various travel companies * Generous discounts off TUI Travel products and services (including friends & family discount) * TUI Travel contributory pension scheme * Generous holiday entitlement * Life Assurance * Private Medical Insurance * Educational * Uniform * Season ticket loan * Childcare vouchers * Share Incentive Plan * Recommend-a-friend bonus * Free Travel Insurance Job Division: Mainstream Location: TS-Redhill thomson travel advisor redhill part time flexible retail customer services sales travel tourism sale services confident communicator interpersonal skills enthusiastic positive manner team player

Recruiter

Canon (UK) Ltd Don't show me jobs from Canon (UK) Ltd

Salary

From £38,000 to £38,000 per year

Location

Reigate Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Job Purpose and Summary This role is for the position of Partner Manager. Being responsible for the total account management of a number of our UK key account Distributors and second tier management of important channel Resellers. A background in Key Account Management, managing a broad IT related product range and experience of the first and second tier UK IT Channel will be key to the success in this role. Responsibilities and Tasks Through relationship management, conduct regular multi-level contact meetings within all allocated accounts (First and Second tier) to the most senior level. Successfully implement and monitor Best in class Business Planning processes, coordinating all appropriate resources to achieve the agreed Strategic and Tactical objectives. Responsible for utilising, planning and managing investments to achieve an effective ROI, Sales growth and gross profit targets. Ensure through effective communications a two-way feedback between Canon channels and key accounts, successfully managing all plans, initiatives and promotions are driven, supported and monitored. Ownership of key Distribution account segmented data base and development of strategies for securing a greater share of customer business and Canon channel market share growth. Planning, organising and co-ordinating internal and external resources to achieve the agreed business plan to ensure Sales revenue and profit growth. Provide the required input, maintenance and analysis of all Canon system data management tools to specified deadlines. Accurate business forecasting of Allocated Distributors to maximise full sales growth expectations with an efficient and effect supply chain. Required Skills and Qualifications Drive, determination and enthusiasm to succeed. Proven sales experience and a track record of successful negotiation to the highest customer account level. Strong planning, analytical and communication skills. High degree of commercial and business awareness. Good level of IT/Systems skills, keyboard and Microsoft applications. Full UK driving licence Competencies Act as a Team Player. Create Solutions to Problems. Drive for Results. Focus on the Customer. Take Ownership and Accountability. Further Information Closing Date -30 May 2012 Location - UK coverage, base Reigate, Surrey Salary - 38000 +25K OTE + company car/car allowance To complete your application you will be directed to the Canon website. Key Benefits Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service) Final salary scheme pension available upon joining Canon UK Ltd Life Cover for those in the pension scheme Free private healthcare for all employees (tax on benefit payable by employee) Long service awards Focus on learning and development and career progression Staff purchase scheme. You @ Work scheme - discounts with over 100 named brands and suppliers on their products and services Employee forum network Summer Hour Policy Interest Free Season Ticket Loan Childcare Voucher Scheme Ride 2 Work scheme Employee Assistance Programme Flexible Working Policy Company Maternity / Adoption / Paternity Policies eLearning online training courses available to all employees Variable pay scheme (bonus/commission) No agencies please channel manager distribution

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Surbiton Hill Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Based in Surbiton. We are currently recruiting a Front End Developer for the Specialist Holiday Group sector. SHG is part of TUI Travel PLC Specialist & Activity Sector. Involved in a range of e-commerce projects and activity, the Front End Developer is responsible for producing front-end code to deliver day-to-day web merchandising, content updates and enhancements across the Specialist websites. The web channel is a strategically critical route to market and the Web Sales & Operations teams within each location both play a central role as a driver of business success. What You'll Be Doing 1. Planning & Delivery * Be accountable for time estimates for development work and ensure that work is completed on time. * Manage own workload within a project. * Take a proactive role in identifying and resolving technical and functional errors across all sites * Escalate any requirements that become undeliverable due to changes in scope, resource or cost parameters 2. Developments * Take requirements from within the business for new or changing functionality on the site. * Translate Photoshop designs, producing highly usable, standards compliant and progressively enhanced XHTML/CSS templates and pages. * Work on day-to-day updates to the sites that involve simple graphics work and changes to existing code, taking a steer from the existing site design. * Deliver of on-site promotions, online marketing campaigns and merchandising. * Implement non-geographic published content (e.g. Sales Centre phone numbers, booking T&Cs) * Support the Sales Centre and Trade teams in answering day to day web queries * Support the UX team in developing the front-end for large-scale projects and site redesigns. * Adhere to department standards on code, environment configuration management, project lifecycle, and release procedures. * Ensure developments work across all supported browsers. * Work closely with the Online Marketing ream to ensure all relevant SEO, PPC and analytics requirements are built in from day one. * Maintain a highly organised level of working standard - adhering to our working practices and helping us to develop them to become more efficient and effective. 3. Benchmarking * Regularly monitor developments in E-Commerce, web interactivity and competitor websites and recommend enhancements to TUI Travel's Web Platform * Build your own knowledge of latest web technologies and user centred design through online and offline reading, attending events and sharing knowledge with the other web teams around the business * Transfer knowledge across brands and initiatives. What We're Looking For * 2 years solid, demonstrable web development experience ideally in a delivery focussed commercial environment * Proficient in HTML, Javascript, CSS, jQuery * Experience in at least one of the following scripting languages: PHP, ASP, JSP, .NET * Exposure to XML standards and development * Will have used a Versioning System such as CVS or SVN in a production environment * Knowledge of any of the following an advantage: Apache Webserver, Apache Tomcat, Eclipse, Velocity * Experience of working with content management systems an advantage * Ability to work in a small team, and communicate effectively with department colleagues and key business representatives * Must have excellent attention to detail and the ability to effectively multi-task * Delivery to time, budget and quality expectation, across multiple initiatives simultaneously * A desire and passion for constantly developing websites to keep up with changing technologies What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: Surbiton front end developer surbiton workload identifying resolving technical functional errors e commerce projects and activity web sales operations photoshop designs xhtml css

Recruiter

EA - Source Marketing Direct Don't show me jobs from EA - Source Marketing Direct

Salary

From £10,000 to £15,000 per year

Location

London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Source Marketing is an innovative company that is transforming the marketing & sales industry. Source Marketing was founded by dedicated people looking to push the envelope by using cost-effective marketing campaigns and sales strategies. Their goal was to provide the same marketing as the standard firm but at a fraction of the price. Their success and rapid growth has set new industry standards. Source Marketing is actively seeking Entry Level Professionals for our sales & marketing campaigns! These are competitive opportunities that require no experience as we provide all the knowledge and product training. Compensation is based on personal performance. **NO EXPERIENCE NEEDED HERE** WE PREFER TO EDUCATE EVERYONE OURSELVES FOR MAXIMUM PERFORMANCE! We are seeking individuals with LEADERSHIP qualities, great COMMUNICATION skills, people that excel through competition and have a drive for SUCCESS. The main responsibility is to aid our Marketing Representatives, Advertising Associates, and Management in specific projects related to our clients. Requirements * Ability to work immediately * Over the age of 18 * Communication skills as you will be meeting with customer and clients face to face * Easy commute to London We are looking for someone who is self-motivated, enthusiastic, energetic, and inspired with a student mentality. We will only contact individuals who we believe to be a match for our company based upon the CV submitted. All successful applicants will be contacted within 48 hours to meet with the management. marketing advertising sales customer service public relations entry level business opportunity sports general other retail restaurant hospitality promotions model entertainment sales and marketing business administration

Recruiter

AC Generations Don't show me jobs from AC Generations

Salary

From £15,000 to £20,000 per year

Location

SE12ES Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

PEOPLE WITH RETAIL SALES OR CUSTOMER SERVICE SKILLS WANTED FOR IN-STORE PROMOTIONS! AC Generations, a leading sales and marketing company in South-East London, recently started a new promotional sales campaign for one of the UK's leading suppliers of telecoms and broadband services. We are looking to increase representation for them at various venues across London, and therefore have multiple sales spots to fill. We are interested in people that enjoy working with customers and are excited about the opportunity to grow personally and professionally, which is why people from a retail sales or customer service background tend to do well in our company. ARE YOU ELIGIBLE TO WORK IN THE UK & OVER 18 YEARS OF AGE (client requirement due to signing contracts)? DO YOU HAVE A SOLID WORK ETHIC AND DESIRE TO SUCCEED AT SALES OR BUSINESS? CAN YOU COMMUTE TO LONDON BRIDGE ON A DAILY BASIS? GREAT, THEN WE WOULD LOVE TO MEET YOU! Unlike a lot of companies these days, we do not require any specific sales experience for our event-based sales openings! We offer daily product-training workshops along with ongoing guidance and support because each individual's sales contribute to the company's overall success. The more customers we provide for our clients, the more opportunities we have to expand and increase our revenues! In order to service our existing clients on a larger scale and acquire new clients in the future, we have a Business Development Programme in place. This is ideal for Graduates or people with an interest in Business Management/ Entrepreneurship. Once you have demonstrated the ability to provide quality customers for our clients on a small scale, we will allow you to observe and participate in our daily business operations so you can prepare to oversee your own market or project. We have multiple sales spots to fill, but are under pressure from our clients to grow ASAP, so do not delay. If you have ever considered getting into Sales or are interested in Business Management opportunities, send your CV straight away! FOR IMMEDIATE CONSIDERATION, SEND YOUR CV TO SAM USING THE ONLINE APPLICATION PROCESS! GENERAL INFORMATION ABOUT US: AC Generations is an established direct marketing company that services a gap in the market for quality face-to-face customer acquisition teams. All openings involve working on a self-employed basis with commission based earnings because this allows you more earning potential! Over the past 3 years, we have worked with a variety of clients in various industries in The Greater London area and in Essex. We are able to provide our clients with new customers on a daily basis through our B2B, B2C, and event-based sales campaigns. customer service or retail or hospitality or waiting or bar or travel or leisure or sport or call centre

Recruiter

Double Impact Marketing Limited Don't show me jobs from Double Impact Marketing Limited

Salary

£0 to £0 per month

Location

EC2A4QS Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Sales & Customer Service Representatives - Immediate Starts and weekly pay! Due to client expansion in 2012 our established Direct Sales & Marketing Company is looking to build new teams to look after brand new marketing campaigns. We are looking for at least 30 ambitious individuals for our teams in residential, commercial and events marketing. Representing some of the world`s biggest business and domestic brands, our office is central to Londons` City centre and we have opportunities to start immediately. We are interested in well presented, ambitious and outgoing people we can coach intensively in sales, marketing and customer services for busy promotion campaigns. Ideal applicants will: - Have good communication skills - Be able to multi task and problem solve - Enjoy learning and personal development - Perform well within teams - Be ambitious and enjoy taking responsibility - Have great time management skills - Have an outgoing and friendly personality What`s in it for you? - Fantastic average earning potential with weekly pay & incentives - Coaching offered in all aspects of direct Sales, Customer Service, Promotions & Marketing - The opportunity to work on behalf of the world`s biggest retail, business and domestic brands - Development of interpersonal skills and confidence - Chance to gain nationally recognised qualifications - Long term career advancement opportunities where we encourage you to climb the ladder - Opportunities to travel the world to national and overseas conferences Experience is not necessary as we will provide full product coaching & on-going support and guidance; however good communication skills and an eagerness to learn new skills are essential. 250 - 500 per week Average Earnings. Good communication skills and eagerness to learn new skills are essential! Our Business Development Programme is in place for the more ambitious candidate. For this fantastic opportunity in Customer Service, Marketing and Sales - APPLY ONLINE NOW!! In return you will receive an email with our Company telephone details - PLEASE CALL US TO FAST TRACK YOUR APPLICATION!! ALL CANDIDATES MUST LIVE IN THE UK - LONDON AREA AND MUST BE ABLE TO COMMUTE TO OUR LONDON OFFICE DAILY! Please note that all openings are sales based in the field with income purely based on performance, the harder you work the greater your rewards, which includes face to face customer service and promotions work. There are also business development opportunities for the more ambitious that achieve consistent high quality sales. sales customer service immediate start customer service sales advertising promotions marketing direct sales field sales london

Recruiter

Red Planet Marketing Ltd Don't show me jobs from Red Planet Marketing Ltd

Salary

From £250 to £500 per week

Location

NW51TL Don't show me jobs in this location

Job term

Contract

Job hours

Full time

Due to demand, this National Sales and Marketing Company are recruiting at least 18 people in all areas of Customer Service, Sales and Marketing and Campaign Co-ordination. Additionally we are seeking ambitious, career minded candidates for our ``In House - Fast Track Business Development Programme, with all roles to start immediately. Experience is not necessary as we provide on-going coaching and support, however you must be motivated and willing to take on and learn new skills. Successful applicants will have access to high quality help and advice in the following areas to help you develop your business: - Sales Techniques - Marketing Strategies - Customer Service - Sales Coaching - Team Leadership - Recruitment Ideal Candidate: - You will have a positive attitude - Be willing to learn new skills - Have the ability to work well with all kinds of people - Be self motivated Benefits: - Recognition and rewards for your hard work and meeting targets - National & international travel - Opportunity to work towards NVQ qualification - Incentives - One to one ongoing support and mentoring 250 - 500 per week - Average Earnings! Fantastic opportunity to add marketing and sales experience to your CV! To apply please send us a copy of your up-to-date CV along with a introduction outlining your situation and your availability. ALL APPLICANTS MUST RESIDE IN THE UK & BE ABLE TO COMMUTE TO OUR LONDON OFFICE DAILY. We regret that we are unable to provide any sponsorship for non-EU citizens. Please note that all openings are sales based in the field with income purely based on performance, the harder you work the greater your rewards, which includes face to face customer service and promotions work. There are also business development opportunities for the more ambitious that achieve consistent high quality sales. sales graduate executive promotion trainee manager external field gap year marketing fun fast paced holiday work christmas xmas customer services full time promotions advertising manager student chelmsford essex braintree witham danbury stock brentwo

Recruiter

Migration Don't show me jobs from Migration

Salary

£0 to £0 per year

Location

East London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Teaching Assistant School 21 is opening in September in the heart of Stratford, Newham. We are a mixed school for 4-18 year olds We are looking for outstanding administrative and learning support staff to shape a cutting-edge new school and to provide a fantastic education that prepares children to succeed in the 21st century. You will work in partnership with the Class Teacher to support learning and promote good behaviour. If you would like to apply, an application pack is available by clicking the 'Apply Now' button below. Closing date: Wednesday, 13th June 2012. Interview dates: Tuesday, 19th and Wednesday, 20th June 2012. School 21 is an equal opportunities employer and is committed to safeguarding children teaching assistant

Recruiter

Rooks Rider Don't show me jobs from Rooks Rider

Salary

£0 to £0 per year

Location

London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

JUNIOR CLERK - GENERAL OFFICE We are a prestigious law firm in Clerkenwell and have a vacancy for a Junior Clerk to join a small friendly team in our General Office. The role is an interesting mix of general administrative tasks such as: * Post collection/delivery, franking mail * Photocopying and scanning * Provision of refreshments for boardrooms * Stationery ordering * Switchboard and reception cover * Assisting with networking events and production of promotional material The ideal applicant will be flexible, enthusiastic, energetic and have a "can do" approach. Smart personal presentation is essential and a knowledge of Word and Excel would be helpful. We are looking for someone who could start immediately. Salary is market rate plus good benefits. Please apply below. junior clerk office support general support admin

Recruiter

Simply Ltd Don't show me jobs from Simply Ltd

Salary

From £13,000 to £31,000 per year

Location

London Don't show me jobs in this location

Job term

Contract

Job hours

Full time

We need 20 applicants to fill some roles in our sales and marketing/retail division in our busy city centre office. These roles have an immediate start due to a massive expansion recently. We focus mainly on working with blue-chip companies both local and national and we are responsible for maintaining and promoting their campaigns both here and across the country. Because of the current financial climate our clients want us to expand so we therefore need more people to help us do that. No experience in sales is needed as we are happy to provide full coaching. We look for people who want to work full time activity, who are punctual and smart, and can work as part of a busy team environment. If this sounds like you then please apply online now for an immediate appointment sales sales manager field sales customer service telesales

Recruiter

Simply Ltd Don't show me jobs from Simply Ltd

Salary

From £13,000 to £31,000 per year

Location

Maidstone Don't show me jobs in this location

Job term

Contract

Job hours

Full time

We need 20 applicants to fill some roles in our sales and marketing/retail division in our busy city centre office. These roles have an immediate start due to a massive expansion recently. We focus mainly on working with blue-chip companies both local and national and we are responsible for maintaining and promoting their campaigns both here and across the country. Because of the current financial climate our clients want us to expand so we therefore need more people to help us do that. No experience in sales is needed as we are happy to provide full coaching. We look for people who want to work full time activity, who are punctual and smart, and can work as part of a busy team environment. If this sounds like you then please apply online now for an immediate appointment sales sales manager field sales customer service telesales

Recruiter

Canary Wharf College Don't show me jobs from Canary Wharf College

Salary

From £10,000 to £12,500 per year

Location

East London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Teaching Assistants Pay 10,000 - 12,500 pro rata Teaching Assistants required with a high standard of spoken and written English. Experience, grace, and a sense of humour are essential to be a part of this pioneering free school with an interdenominational Christian ethos. Canary Wharf College opened last September in the Dockland Settlements Centre on the Isle of Dogs. The ability to show initiative is an advantage. For an Application Pack, please contact the Principal Mrs Sarah Counter by clicking the 'Apply Now' button. Closing date: 12 noon Thursday 24th May The school is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. teaching assistants

Recruiter

Institute of Environmental Management & Assessment (IEMA) Don't show me jobs from Institute of Environmental Management & Assessment (IEMA)

Salary

£0 to £0 per year

Location

London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Non Executive Director / NED Location: London and nationwide Salary: Expenses only A series of exciting new opportunities have just arisen for Non Executive Directors to join the Institute of Environmental Management and Assessment. Here at IEMA, we offer ongoing support to environmental professionals with the aim of promoting sustainability through improved environmental practice and performance. We have a membership of over 15,000 individual and corporate members based in 83 countries, making us the leading international membership-based organisation dedicated to the promotion of sustainable development. We are now looking for Non Executive Directors to give an external perspective on our business strategy and goals. The Non Executive Director / NXD will travel to board meetings in London and across the UK and provide strategic input on the company's practices to the main Board. You'll also enjoy developing a network of contacts to promote our business. If you are a Non Executive Director looking for a new challenge with a rapidly growing organisation and would like to join us in our mission to create a sustainable future, we would like to hear from you. Please get in touch straightaway. Non Executive Director / NED Duties: * Provide strategic input, objectivity and guidance to the main Board * Develop and sustain a network of contacts that can potentially provide new business streams * Develop the strategic direction for the company and monitor the delivery of the organisation's business strategy once agreed Non Executive Director / NED Person Specification: * Extensive experience in a similar role (ideally in brand or marketing, though finance, HR, membership and 3rd sector, public or government sectors will also be considered) * Experience of managing a small servicebased organisation and growing it * Experience of revenue generation (as distinct from managing budgets) * Experience of developing and establishing a highprofile brand for an organisation * Experience of building a business that is heavily reliant on social media * Demonstrable experience of shaping and developing an organisation's public profile * Entrepreneurial and business strengths * Knowledge of environmental management for all industry sectors * Strong leadership skills and excellent communication skills, both written and verbal * Ability to travel across the UK This is a highly rewarding role with the opportunity to bring your expertise to our highly talented Board of Directors, so please get in contact today. The application deadline is noon on Friday 8th June 2012. Interviews will be held in London on 17-18th July non executive director non executive director non executive ned nxd sustainable sustainability consultancy environment environmental environmental management