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Flexiski
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£0
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per year
- Location
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United Kingdom
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- Job term
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Contract
- Job hours
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Full time
Job details * Job role: Chalet host * Location: St Anton, Austria * No of positions: 3 * Sector: Activity * Business Area: TUI Ski * Reporting to: Resort Manager About flexiski * Flexiski specialises in tailor-made ski breaks for individuals, families and corporate groups to 15 of the most prestigious ski resorts. Our accommodation portfolio includes an exclusive range of catered chalets and our flagship hotel in Courchevel 1850. In addition to our own properties, we offer an extensive selection of hand-picked hotels throughout Europe. * From the moment they call until they arrive back in the UK we want to make sure that the service our clients receive is nothing short of exceptional. Whether they are looking for a long weekend, a mid-week break or a more traditional seven-night holiday our UK and overseas staff are on hand to ensure an unforgettable holiday experience. Overview of role * Flexiski are recruiting staff for a 32 bed chalet in St Anton. In our chalets we have a reputation for providing our client with a fantastic, personal service and our chalet hosts are absolutely the front line in delivering this. Your job is to impress the guests by being a friendly, interesting and fun host. * Interaction with clients is key to delivering the personal service that is flexiski's hallmark, but just as important will be the high standards you deliver in those daily tasks of cleaning and serving the food with a smile, taking pride in producing excellent results. * The main parts of the role are cleaning of the rooms, meal service and food preparation (at the direction of the chalet chef). However, chalet hosts need to be versatile and you may be called upon to clear snow, drive clients or any other duties that are required. Accountabilities and responsibilities * Customer facing * Ensure all customers receive the highest level of customer service at all times. * Provide a first point of contact for customers and communicating effectively with customers, managers and chalet team to resolve any issues. * Ensure your presentation is immaculate and behaviour professional whilst with the clients or representing the company. * Be always confident and social, engaging the clients in conversation where appropriate - but always mindful of the need for discretion and ready to ''fade into the background'' when necessary. * Achieving, and were possible exceeding, set targets for customer satisfaction scores. * Chalet duties * Assist in preparation and delivery of the flexiski service in line with the product points. This could be anything from food preparation to cleaning rooms to driving clients in a company minibus. * Provide a comfortable yet professional service environment, interacting with the customers. * Maintain hygiene and cleanliness standards throughout the property, ensuring all areas of property are immaculately clean. Daily housekeeping duties to maintain high standards of cleanliness and deep clean of all aspects of the chalet on a regular basis. Other duties * All team members based in France should expect to drive company vehicles in winter conditions, carrying passengers to and from the slopes. In addition to local resort driving, from time to time, we will expect all team members to be confident enough to run transfers to and from resort. This will involve picking up clients from local airports and safely driving them to our own run properties as well as our partnership chalets and hotels and in some cases, to other local resorts. This will involve driving in all weather conditions, on all types of terrain and may sometimes involve anti-social hours. * During the season you may be required to work night shifts in order to ensure that our property is running efficiently at all times. Tasks may range from duty management, snow clearing, cleaning and any guest requests. Property operational times may vary depending on arrivals, departures and special events. * Promotion of flexiski in resort services such as ski event management and provision of ski packs to drive revenue * Possible support of the flexiski events programme * Key skills, knowledge, competencies and requirements * Available for the whole season (mid November until the end of April) * UK or EU passport holder * UK National Insurance Number * UK bank account * As it is essential all of the team can drive, applicants must be over the age of 21 with a full driving license * Enthusiastic, lively, sociable and friendly disposition * Well organised, professional and dedicated with an ability to be flexible and adaptable * Experience in hospitality or restaurants * Experience in food preparation or ideally able to cook to a dinner party standard * Strong customer service experience * Team player * Exceptional standards of cleanliness and hygiene on both a personal and professional level * Confident driver in winter conditions and comfortable driving a minibus with clients * 2nd Language preferred * As it is possible the team will need to support our ski event management program, strong skiers are preferred. Package * In order to recruit the best people and deliver our product, flexiski offers a very attractive remuneration package. * Quality accommodation * All meals * Lift pass * Ski/Board and boot rental * Discounted/free ski lessons whatever your ski ability * Travel between departure airport in UK and resort * Medical and personal insurance * Stylish uniform * Further opportunities within the TUI travel group Job Division: Specialist & Activity Location: Europe flexiski chalet host europe customer facing communicating effectively presentation is immaculate key skills knowledge competencies enthusiastic well organized
