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Flexiski
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United Kingdom
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Full time
Job details Job role: Head chef Location: Courchevel 1850, France No of positions: 1 Sector: Activity Business Area: TUI Ski Reporting to: Hotel manager About flexiski Flexiski specialises in tailor-made ski breaks for individuals, families and corporate groups to 15 of the most prestigious ski resorts. Our accommodation portfolio includes an exclusive range of catered chalets and our flagship hotel in Courchevel 1850. In addition to our own properties, we offer an extensive selection of hand-picked hotels throughout Europe. From the moment they call until they arrive back in the UK we want to make sure that the service our clients receive is nothing short of exceptional. Whether they are looking for a long weekend, a mid-week break or a more traditional seven-night holiday our UK and overseas staff are on hand to ensure an unforgettable holiday experience. Overview of role Hotel Saint Louis is our flagship hotel located in an enviable location just off the world famous Bellecote piste in Courchevel 1850. The head chef role in Hotel Saint Louis is pivotal to the successful delivery of our product in this new property. As the person with overall responsibility for the catering in the restaurant, bar and terrace, you will deliver a first rate level of food to our discerning clients and establish the hotel as an exciting culinary destination in Courchevel 1850. You will be responsible for creating a menu that consistently excites and delights our clients whilst remaining on budget. We aim to give the clients excellent food, locally sourced where possible that is presented with flair and imagination. We do not provide set menu plans for our chefs, preferring to give you the freedom to do what you do best - creating a menu for discerning clients that they will love and that you are excited about preparing. The main focus of this role is on the quality and presentation of each service. You will also be responsible for health and safety standards in all food preparation areas. The kitchen team from the second chef through to the kitchen porters will form your team and they are your responsibility. Accountabilities and responsibilities Catering * Cost effective planning and preparation of an exciting, appropriate and inviting daily menu for hotel guests including breakfast, afternoon tea, biscuits, canaps, and evening meal including cheese and coffee. * Maintaining a high level of quality in all areas of the catering, particularly presentation and speed of service. * Achieving, and where possible exceeding, set targets for customer satisfaction scores. * Cater for special diets as and when required, sometimes at short notice. * Constantly look to improve the dishes week-on-week. Actively review feedback to remove under-performing dishes and replace them with exciting alternatives. Maximising revenue * Contribute to the meeting of financial targets and maximising turnover. * Creation of an attractive and profitable daytime menu for our terrace restaurant that will draw in new business and inspire people to return. * Creation of an attractive and profitable bar snacks menu to drive extra revenue in the bar. * Have your team ready to also provide private dining with dishes on request for up to 17 in Le Chapiteau, our private suite. Staff * Remain ever conscious of the importance of your role in keeping the kitchen team well motivated. * Provide nutritious, healthy and adequate staff meals for lunch and dinner every night. * Training and development of the kitchen team to assist you in preparation and the delivery of all food so they are capable of producing the same standard when you are not present. * Develop a fair and efficient rota for the staff so they are clear on their working hours. * Personal development reviews with kitchen team and beginning and end of the season. * Regular staff meetings to review and improve performance. Kitchen management / budgeting * Entirely responsible for the kitchen operation and meeting the budgets relating to this. * Preparation of weekly food and other kitchen related products within budget. * Responsible for correct stock rotation and storage. Food service * Supporting and advising hotel team in food service techniques and standards. * Interacting with the customers regularly. * Able to recommend wines that will suit a meal you are preparing, along with the ability to pass this information on to the front of house team. Cleaning * Daily cleaning duties to maintain impeccable standards of hygiene in the kitchen. Ensuring a thorough clean down is completed after each food service. * Maintain hygiene and cleanliness standards throughout all kitchen and storage areas. * Regular deep clean of kitchen, food storage areas, fridges, freezers and all associated food preparation/storage areas. Weekly reports & accounts * Provide weekly menu plan, daily temperature control logs and all delivery notes to the administrator. * Assisting with / and or offering feedback on customer service related issues linked to catering. * Completion of health and safety reports as and where necessary including any local government paperwork. It is imperative that you follow TUI health and hygiene standards and operate within them at all times. The kitchen will be subject to regular audits. * Any other relevant paperwork as requested by your manager. Other * Ensure your presentation is immaculate and behaviour professional whilst with the clients or representing the company * Communicate regularly and clearly with the hotel manager and other members of the team to keep them informed on all relevant issues. * All team members based in France should expect to drive company vehicles in winter conditions, carrying passengers to and from the slopes. In addition to local resort driving, from time to time, we will expect all team members to be confident enough to run transfers to and from resort. This will involve picking up clients from local airports and safely driving them to our own run properties as well as our partnership chalets and hotels and in some cases, to other local resorts. This will involve driving in all weather conditions, on all types of terrain and may sometimes involve anti-social hours. For the head chef role, you will need to effectively manage the chef shop visits to purchase your stock locally. * During the season you may be required to work night shifts in order to ensure that our property is running efficiently at all times. Tasks may range from duty management, snow clearing, cleaning and any guest requests. Property operational times such as breakfast and dinner may vary depending on arrivals, departures and special events. Key skills, experience, knowledge and competencies * Available for the whole season along with some pre season preparations (early November - end of April) * UK or EU passport holder * UK National Insurance Number * UK bank account * A minimum of four years relevant head chef experience within a professional kitchen environment. * Substantial experience in menu creation, costing and budgetary controls. Ability to balance service vs. costs. * NVQ levels 2/3 in catering and hospitality or equivalent. * Intermediate or advanced food hygiene certificate * Excellent knowledge of health and safety/ hygiene laws HACCP and standards * Good time management, organisation and prioritisation skills * Strong interpersonal skills including motivation, performance management and goal setting. * Confident dealing with clients face to face and actively seeks out opportunities to do this. * Ability to remain calm, patient, diplomatic and tactful under pressure * Constantly seek out ways to improve the level of service or product to the customer within the given parameters. * Exceptional standards of cleanliness and hygiene on both a personal and professional level * Smart personal presentation and appearance * Excellent verbal & written communication skills * Full driving license preferred - confident driving in all snow conditions. * 2nd Language preferred Package In order to recruit the best people and deliver our product, flexiski offers a very attractive remuneration package. * Quality accommodation * All meals * Lift pass * Ski/Board and boot rental * Discounted/free ski lessons whatever your ski ability * Travel between departure airport in UK and resort * Medical and personal insurance * Stylish uniform * Further opportunities within the TUI travel group Job Division: Specialist & Activity Location: Europe flexiski head chef europe