Recruiter

BAM Outsource Don't show me jobs from BAM Outsource

Salary

From £15,000 to £20,000 per year

Location

Peterborough Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

GRADUATE TRAINEES WANTED IN PETERBOROUGH! PUT YOUR DEGREE TO PRACTICAL USE - NO PROFESSIONAL EXPERIENCE REQUIRED! GRADUATE TRAINEE OPENINGS: At BAM Outsource in Peterborough City Centre, we're interested in graduates (or others with an interest in marketing, business or management) for our Business Development Programme.We offer product training and ongoing guidance as we aid in developing quality candidates through all facets of what we do for our clients, therefore neither specific degree nor experience is required! SKILLS YOU'LL BE ABLE TO GAIN/ ENHANCE: * Marketing, Sales, Public Relations * Teamwork & Team Leadership * Public Speaking & Campaign Coordination * Basic Administration & Finance * Business Management & Client Relations REQUIREMENTS: You must be 18 or older in order to register new customers behalf of our clients. You also need to be eligible to work in the UK and prepared to commute to Peterborough City Centre daily. Applicants should be open-minded, excited about learning new skills, and not afraid of hard work! We offer rapid growth, but we operate in a performance-based industry and therefore growth and earnings will be performance-based. We also recommend smart dress and confident communication skills since we meet with customers face to face.All degrees and customer-oriented experience (retail sales, customer service, hospitality) will be considered along with teamwork and leadership roles. ABOUT US: BAM Outsource is one of the fastest growing independently owned marketing companies in the UK. We work with a portfolio of UK and European based clients looking to increase brand awareness and market share. We specialise in providing our clients with a consumer-focused approach in order to effectively penetrate their target market and acquire new customers on the spot. As an alternative to mass media advertising campaigns, we take the first step towards developing long-term relationships with our clients' customers. Our channels of distribution include events, b2b and b2c. This year we intend to expand our portfolio and branch out into new markets. Send your CV to Mailis for Immediate Consideration! graduate or trainee or marketing or assistant or degree or professional or junior or management or advancement

Recruiter

TUI UK & Ireland / Retail Don't show me jobs from TUI UK & Ireland / Retail

Salary

£0 to £0 per year

Location

Peterborough Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Our Company vision is making customers and staff feel special. Your role is to ensure you and your team bring this vision to life and deliver our service promises. The Superstore customer vision is Maximum choice, minimum effort. Your role is to ensure delivery of this vision in your extended trading hours superstore. What You'll Be Doing Customer Obsessed * Work with the Superstore Manager to ensure you and the team enhance the customer experience by providing a personal and attentive service at all times. * Be an ambassador for TUI Travel by having a can do attitude at all times. * Regularly monitor customer service levels and takes every opportunity to develop staff to improve performance. * Ensure you and your team utilise all sales tools provided to enhance the customer experience. * Promote customer loyalty by building long-term relationships. * In the Superstore Managers absence ensure you have Travel Specialists to meet customer demands. Playing to Win * Assist the Superstore Manager to achieve KPI targets for Store, bureau, Virtual Call Centre (VCC) and service by demonstrating passion and understanding key drivers. * Demonstrate an awareness of local competitor activity and the travel industry in general and act upon it. * Deliver a personal Margin target as agreed with your line Manager. * Find solutions to issues/barriers in a timely manner with lasting positive results * Build relationships with local businesses to maximise customer base. * Be a FX Specialist and able to drive this area of the business. * Event Management Role * Build relationships with suppliers for support with local marketing events. * Monitor performance of events to ensure their effectiveness. * Build relationships with suppliers to drive sales performance and deliver sales plans, particularly when taking on ownership for event management. * Work with the Superstore Manager to develop an events calendar, effectively plan, organise and deliver the events in your store. Responsible Leadership * Plan and organise your own workload to meet required deadlines. * Contribute to the "Be Green" charter. * Encourage customers to contribute to the World Care Foundations. * Assist the Superstore Manager in driving the high performance of the team by giving timely and appropriate feedback and development to improve performance and manage under performance. * Lead and inspire your team by being a role model. * Communicate with impact at all levels to achieve business results and adapt personal style and use of language to suit others. * In the absence of the Superstore Manager communicate and implement all RSM and company messages and instructions. * Assist in creating a winning team environment by demonstrating the TUI values, service promises and behaviours. * Training Management Role * Ensure you and the team embrace every training opportunity and take ownership for your own personal development. * Work with the Superstore Manager to design and produce a training plan which is effectively delivered in store taking into account the number of Specialist roles required. * Deliver weekly training sessions and check individual understanding. * Ensure new starters are inducted appropriately. * Provide management and support to any Apprentices within the store. Value Driven * Achieve operational excellence through adherence to audit and compliance procedures * Work with the Superstore Manager to ensure the team are always up to date with Company, Sales, Service and Operational updates by using the intranet. * Consistently demonstrate commercial acumen in managing all Store activities to improve overall business results. What We're Looking For * Customer service skills and experience * Ability to build rapport * Communication skills * Sales driven * Positive 'can do' attitude * Attention to detail * People Management & Development * Strong Maths, Spelling and English Grammar (verbal and written) * Travel and/or retail experience/knowledge desirable * 4 GCSE passes at grade C or above including Maths and English (or equivalent) Key Relationships (Internal - consulted or informed, External - prime business contacts): Person(s): Nature: Superstore Manager Line Manager Travel Advisors Direct reports in Manager absence Tour Operators Service provider Suppliers Service provider TUI H/O employees Colleagues Customers Key Technical Skills (Assessment Criteria) Internal Candidates External Candidates Must have a minimum of 12 months experience at Assistant Retail Manager level Must have work experience in the travel industry or strong product knowledge re: travel. Working in a shop/store that has achieved above company average in both profit and customer service pulse results for a consecutive 6 months in their current role Must be willing to sit a computerised assessment of Maths and English skills. Attendance levels must be within Company Policy standards and must not be on a disciplinary Job Division: Mainstream Location: FC-Peterborough SS first choice deputy superstore manager peterborough full time retail customer services sales travel tourism sale services communication skills positive can do attitude

Recruiter

Morton Solutions Don't show me jobs from Morton Solutions

Salary

From £200 to £350 per week

Location

Norwich Don't show me jobs in this location

Job term

Contract

Job hours

Full time

Retail Sales and Customer Service Experience Welcome Morton Solutions was established to service an emergence in the market for quality face to face customer acquisition teams in the UK. With an industry of offices in every major city across the UK and Ireland, the national coverage we provide our clients with; both niche and mass market, puts us in a powerful position in the marketplace. Based in Norwich, Morton Solutions work with international companies in industries ranging from, construction to cosmetics, telecoms, financial services, power and even charities. Demand for our experience and the results we produce has soared as our reputation and client base spreads in the UK and rest of Europe. Face to Face customer acquisition places will be involved in helping customers make educated decisions through our extensive marketing campaigns designed to target decision makers where they work, live and shop. No specific experience is required since we provide all necessary information workshops that allow people to develop at their own pace. Our services are in high demand due to current trends in marketing strategies. We've proven to be a reliable source of new customer acquisition for our clients and will continue to grow our portfolio over the coming years. Earnings are accumulated on a daily basis, and rewarded only on completed sales. This is an excellent opportunity for people looking to take control of their own future. Thanks for your interest in Morton Solutions! Successful applicants will hear from a member of our administrative team within 2-4 business days. We will arrange a time to meet where we will discuss your CV and learn more about your ambitions and goals. You will have the opportunity to learn more about our company history, growth plans and our openings. Some candidates will then be invited back to spend a day in the field for a full day to gain an understanding of the responsibilities involved. Since you are not permitted to actively participate in any sales, you will not be entitled to compensation. When you return to the office, we will make a mutual final decision. This is very helpful in determining if the opening is right for you! Please note: This opening is not based in a restaurant/ bar or retail shop - our openings involve face-to-face customer interaction, so we're looking for people with this type of experience. marketing customer service catering hospitality graduate retail sales business development telecoms construction media sales trainee telecommunication broadband surveyor

Recruiter

Morton Solutions Don't show me jobs from Morton Solutions

Salary

From £200 to £350 per week

Location

Norwich Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Retail Sales and Customer Service Experience Welcome Morton Solutions was established to service an emergence in the market for quality face to face customer acquisition teams in the UK. With an industry of offices in every major city across the UK and Ireland, the national coverage we provide our clients with; both niche and mass market, puts us in a powerful position in the marketplace. Based in Norwich, Morton Solutions work with international companies in industries ranging from, construction to cosmetics, telecoms, financial services, power and even charities. Demand for our experience and the results we produce has soared as our reputation and client base spreads in the UK and rest of Europe. Face to Face customer acquisition places will be involved in helping customers make educated decisions through our extensive marketing campaigns designed to target decision makers where they work, live and shop. No specific experience is required since we provide all necessary information workshops that allow people to develop at their own pace. Our services are in high demand due to current trends in marketing strategies. We've proven to be a reliable source of new customer acquisition for our clients and will continue to grow our portfolio over the coming years. Earnings are accumulated on a daily basis, and rewarded only on completed sales. This is an excellent opportunity for people looking to take control of their own future. Thanks for your interest in Morton Solutions! Successful applicants will hear from a member of our administrative team within 2-4 business days. We will arrange a time to meet where we will discuss your CV and learn more about your ambitions and goals. You will have the opportunity to learn more about our company history, growth plans and our openings. Some candidates will then be invited back to spend a day in the field for a full day to gain an understanding of the responsibilities involved. Since you are not permitted to actively participate in any sales, you will not be entitled to compensation. When you return to the office, we will make a mutual final decision. This is very helpful in determining if the opening is right for you! Please note: This opening is not based in a restaurant/ bar or retail shop - our openings involve face-to-face customer interaction, so we're looking for people with this type of experience. marketing customer service catering hospitality graduate retail sales business development telecoms construction media sales trainee telecommunication broadband surveyor

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance To assist in providing an effective Financial Accounting service to a range of internal and external customers and to ensure that all statutory and tax reporting requirements are delivered. The role will interface between the Financial Accounting team and its internal and external customers (Individual Commercial and Accounting Finance teams, Reporting, business line managers, internal & external audit and statutory authorities), supporting collaborative team-working and improve co-ordination of activities. What You'll Be Doing Financial accounting * Maintain ledgers for TUI UK and associated legal entities for all Intercompany accounts. * Liaise with the business to maintain and develop good working relationships, common understanding and improved processes. * Ensure adherence to policy, challenging and advising where appropriate. * Create and transact journal activity relating to the intercompany process in line with group policy. * Ensure all reconciliations in relation to Intercompany are reconciled and controlled highlighting any risks or control weaknesses. * Review and maintain the ledger chart of accounts for Intercompany, ensuring it reflects the financial accounting needs of the business. * Involvement within other principal central accounting areas, e.g. Non-Trading company ownership. * Assist the Financial Accounting Manager with any ad-hoc accounting requests/projects. Management Accounting * Work with the Reporting Team to provide commentary and analysis relating to variances between actual and forecast/budgeted balance sheet accounts where appropriate. * Ownership and accountability for flow of information to other areas of Finance to enable forecasts to be updated and reflective. * Assist with the development of improved Intercompany reporting. Risk management & profit protection * Support the team in identification of activities to reduce cost and complexity of compliance with legal, statutory, regulatory & Group policies and procedures. Organisational effectiveness & cost management * Challenge accounting processes and structures to ensure resource allocation is optimised. * Develop and maintain good working relationships with our Intercompany partners to allow for a collaborative approach to resolving intercompany positions. * Work with colleagues in the SSC to ensure transparency over sub-ledger activity within the Intercompany accounts Key Relationships (Internal & External contacts) * Reporting team Partner/consult/inform * Commercial finance & business teams Partner/consult/inform * Group Finance Partner/consult/inform * Team members Support/Development/Consult/Inform * Intercompany Partners Partner/consult/inform What We're Looking For * Part Qualified accountant with a good work experience of management accounting gained in a large organisation. * Good technical accounting & analytical skills * Good systems & process skills * Excellent communication skills. Key Behaviours required Customer Obsessed * Understands and anticipates customers' current and future needs * Continually works to build the customer relationship * Ensures customer perspective is included in business decisions * Recommends and implements changes to add value to the customer journey Value Driven * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receives it well and acts upon it Job Division: Mainstream Location: Wigmore House intercompany assistant luton part qualified accountant good technical accounting analytical process communication skills

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance To deliver an effective Accounting service to a range of internal and external customers that help meet the strategic imperatives of the business. This role will be assisting in bringing control and accuracy to our Fixed Asset systems and processes - ensuring integrity in our General ledger. What You'll Be Doing Organisational effectiveness & cost management * Assist in developing and maintaining on-going reporting around capital spend and ensure it is aligned to budgets and forecasts - challenge any additions outside of the latest forecast. Financial Accounting * Maintain ledgers for TUI UK and associated legal entities for all Fixed Assets. * Ensure accuracy of GL to FAR reconciliation and management of all variances. * Ensure adherence to policy across all areas of our business. * Action and maintain journals relating to additions, disposals, depreciation, reclassifications etc. * Carry out reconciliations in relation to Fixed Assets highlighting any risks or control weaknesses. * Assist in the maintenance of the ledger chart of accounts for Fixed Assets, ensuring it reflects the financial accounting needs of the business. * Involvement within other principal central accounting areas, e.g. Non-Trading company ownership. * Assist the Fixed Asset accountant with any ad-hoc accounting requests/projects. Management Accounting * Assist with the development of improved Fixed Asset reporting and production of management packs for monthly/quarterly reviews with business Financial control * Work with the MI Team to ensure the accuracy of data from the original source of data entry through to the reported results from the financial ledgers. * Support the SSC to ensure management of the invoicing of all adhoc invoices and any 3rd party query resolving. * Provide support to the SSC on capex invoices and carry out control checks to maintain integrity of capital transactions. * Assist in the documentation of all the processes around Fixed Assets ensuring control issues are addressed. * Assist in the verification of assets at regular intervals in line with our needs. * Carry out KPI reporting to ensure all FA requirements are being met and delivered within a controlled environment. Audit management * Support the Fixed Asset accountant to develop and maintain relevant audit schedules and relevant backing documentation/audit evidence. * Work with Fixed Asset accountant to support Internal Audit to identify and correct sub-optimal internal controls and operating procedures. Key Relationships (Internal & External contacts) * Reporting team - Consult/inform * Commercial & Accounting teams - Consult/inform * MI team Consult/inform - Consult/inform * Group Finance - Consult/inform * SCC - Consult/inform * External & Internal Audit - Consult/inform What We're Looking For * Desire to study or working towards an accountancy qualification. * Good analytical skills * Experience in a transactional accounting area Key Behaviours required Customer Obsessed * Understands customers' current and future needs * Continually works to build the customer relationship * Recommends and implements changes to add value to the customer journey Value Driven * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receives it well and acts upon it Job Division: Mainstream Location: Wigmore House fixed assets assistant luton good analytical skills experience in a transactional accounting adapts communication proactively

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance To deliver an effective Accounting service to a range of internal and external customers that help meet the strategic imperatives of the business. The role will interface between the all other areas of Finance to support collaborative team-working and improve co-ordination of activities. What You'll Be Doing Organisational effectiveness & cost management * Challenge existing accounting processes. * Work to adopt optimal working practices to ensure business needs are met efficiently and effectively. Financial Accounting * Assist in the maintenance of ledgers for TUI UK and associated legal entities for areas such as Goodwill, Interest, Investments etc. * Assist the Finance Manager in chart of accounts changes and managing other teams requests. * Reconcile GL to HFM ensuring mappings are accurate and optimised. * Ensure adherence to policy, challenging and advising where appropriate. * Action journals relating to all areas of balance sheet responsibility. * Involvement within other principal central accounting areas, e.g. Non-Trading company ownership. * Assist the Finance Manager with any ad-hoc accounting requests/projects. Management Accounting * Work with the Reporting Team to provide commentary and analysis relating to variances between actual and forecast/budgeted balance sheet accounts. Financial control * Assist in the documentation of all the processes surrounding areas of responsibility and generate a solid role handbook. * Carry out regular KPI reporting around key areas of control e.g.:- * HFM journal posting * Oracle journal posting and journal authorization and ensure any areas of concern are managed. * Assist in creating a working manual for all internal accounting papers, across all areas of Finance and drive continual improvement in key areas. Audit management * Support the Finance Manager to develop and maintain relevant audit schedules and relevant backing documentation/audit evidence. * Work with Finance Manager and support Internal Audit to identify and correct sub-optimal internal controls and operating procedures. Key Relationships (Internal & External contacts) * Reporting team - Consult/inform * Commercial & Accounting teams - Consult/inform * Group Finance - Consult/inform * SCC - Consult/inform * External & Internal Audit - Consult/inform What We're Looking For * Part/Qualified accountant with experience of financial/management accounting and/or audit * Good technical accounting and analytical skills * Strong systems & process skills * Strong problem solving skills Key Behaviours required Customer Obsessed * Understands customers' current and future needs * Continually works to build the customer relationship * Recommends and implements changes to add value to the customer journey Value Driven * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receive it well and acts upon it Job Division: Mainstream Location: Wigmore House finance assistant operations luton part qualified accountant good technical analytical skills systems process problem solving skills adapts communication

Recruiter

Morton Solutions Don't show me jobs from Morton Solutions

Salary

From £200 to £350 per week

Location

Norwich Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

How much are you worth? YOU decide!! Morton Solutions is actively seeking creative professionals who are serious about long term success in a marketing and business development opportunity. A positive and energetic attitude is a must for all who enquire! Why Morton Solutions? Morton Solutions is committed to setting a standard of excellence for our clients, as well as providing each individual with a unique opportunity. Our clients used to rely on the traditional forms of marketing: TV, radio, billboards, spam, print, direct mail and telemarketing to get their messages across to customers. The Morton Solutions Way We represent our clients to the public with a professionalism and enthusiasm. Meeting with them face to face means we build a personal relationship with them, educate them and make them aware of their options. Our residential campaigns reach a high percentage of the population & saturating the market to help our clients increase their customer base. No experience is necessary as we can provide advice and insight into all areas listed below. Our marketing and communications experts provide full product knowledge to the right candidates. Although we are not looking for specific educational qualifications or experience, the following characteristics will definitely help you achieve success: You must be a people person You must be ambitious You must have a strong work ethic You must value integrity We're looking for future partners not employees! Due to the nature of the openings and the number of people currently looking for work in Norfolk, multiple interviews will be involved for selected candidates including spending the full day in the field with an experienced member of our team to gain a full understanding of your initial responsibilities. Earnings are accumulated on a daily basis, and rewarded only on completed sales. If you have what it takes to be a key player in this industry but lack the years of experience most companies require, don't worry! Submit your CV for immediate consideration. THIS WOULD SUIT THOSE WHO ARE ABLE TO GIVE A FULL TIME COMMITMENT - MORE IN = MORE OUT!!! marketing customer service catering hospitality graduate retail sales business development telecoms construction media sales trainee telecommunication broadband surveyor

Recruiter

MG Ltd Don't show me jobs from MG Ltd

Salary

From £15,000 to £20,000 per year

Location

Norwich Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

MG in Norwich City Centre is a marketing and sales company that outsources its services to companies that are looking to increase their market share or enhance their brand's image. MG currently has multiple openings for people with above average customer service skills that are interested in: * Marketing/ Brand Management * Sales/ Account Management * Customer Service/ Client Relations * Business Development/ Management We acquire new customers for our clients by meeting potential customers face-to-face and explaining their products and services in detail. Our clients are looking for us to increase representation for them throughout the Norfolk region and branch out into new markets before the end of the year. We recently expanded into Europe, so there will be national and international travel opportunities available to some. No specific experience is required because we offer daily product-training workshops. We also offer ongoing guidance and support because each individual's results contribute to the company's success as a whole. Previous experience involving customer interaction (such as retail sales, customer service, waiting, bar work, etc.) can be beneficial, but we're simply looking for people that: * Are over 18 years of age and eligible to work in the UK * Can commute to Norwich City Centre on a daily basis * Are willing to work hard and are driven to achieve success * Have a positive attitude and are generally optimistic * Want an opportunity to grow personally and professionally * Are willing to work hard because growth and earnings are result-based *** Please send your CV through the online application process for consideration. If your CV is successful, we will notify you straight away via email or phone, so please be sure your contact details are provided. Thanks for your interest in MG. We look forward to hearing from you! *** For more information about MG, find us on your favourite social media site: Like our Facebook page: /MGLimited Follow our Tweets on Twitter: @MGLtdNorwich retail sales assistant store staff shop assistant sales general customer service call centre agent assistant hospitality bar staff catering waitress waiter server

Recruiter

EA - SMP Acquisitions Don't show me jobs from EA - SMP Acquisitions

Salary

From £300 to £600 per week

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

We have part time and some full time work opportunities for college students, individuals needing extra income, recent high school graduates and others. Our company markets on behalf of clients in the non-profit industries through a low key one-on-one approach. Specifically designed for individuals who have little or no business experience our company offers workshops in which one can learn how to arrange appointments, meet with potential customers, explain our products, answer questions, write up orders, and ask for recommendations. Overall, the sales & marketing training experience will strengthen and enhance CVs while permitting individuals to gain valuable sales and business skills. Our work opportunities offer a number of unique advantages: * Product training offered - no experience necessary * Valuable CV experience * PT/FT Flexible schedules * Opportunity to advance * All majors welcome CALL US to schedule an appointment with our company directly. All earnings are based on weekly totals of completed sales at the end of the financial week. mass communications internship intern college student grad graduate assistant management waiter waitress server bartender hostess host sports management racing p r

Recruiter

EA - SMP Acquisitions Don't show me jobs from EA - SMP Acquisitions

Salary

From £300 to £600 per week

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

We have part time and some full time work opportunities for college students, individuals needing extra income, recent high school graduates and others. Our company markets on behalf of clients in the non-profit industries through a low key one-on-one approach. Specifically designed for individuals who have little or no business experience our company offers workshops in which one can learn how to arrange appointments, meet with potential customers, explain our products, answer questions, write up orders, and ask for recommendations. Overall, the sales & marketing training experience will strengthen and enhance CVs while permitting individuals to gain valuable sales and business skills. Our work opportunities offer a number of unique advantages: * Product training offered - no experience necessary * Valuable CV experience * PT/FT Flexible schedules * Opportunity to advance * All majors welcome CALL US to schedule an appointment with our company directly. All earnings are based on weekly totals of completed sales at the end of the financial week. mass communications internship intern college student grad graduate assistant management waiter waitress server bartender hostess host sports management racing p r

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Contract

Job hours

Full time

At A Glance Reporting directly to the AP Query & Processing Assistant Manager, the AP Query & Processing Associate is part of a team responsible for processing c. 1.5 million invoices annually (c. 1 million hotel invoices, c. 250,000 overheads and expenses invoices and c. 250,000 airline invoices) efficiently and to schedule, within policy guidelines and to business standards, as well as handling and resolving all related queries. The AP Query & Processing team has significant voice and email contact with suppliers and with offshore processing teams, so the Associate will be expected to build exceptional working relationships with all key stakeholders to deliver a best-in-class service. What You'll Be Doing * Process invoices through all source systems in line with supplier contractual terms and with the appropriate authorisation: * Hotel Payments * Ground Transport and Agents * Airlines * Tour Operations * Engineering * Clear 'invoice on hold' queues prior to month end * Monitor and resolve queries from internal and external parties * Escalate process issues and non conformance, as required * Identify and resolve any issues that arise from offshore activities * Identify issues relating to service delivery, process improvement and compliance * Liaise with internal departments and individuals to resolve queries * Promote exceptional working relationships with direct customers by dealing with queries in a prompt, efficient and professional manner * Support and coach other AP Query & Processing Associates both onshore and offshore, and share knowledge to enable the team to become more multi-skilled to process any invoice and resolve any query * Support and implement continuous improvement opportunities (both system and procedural) * Ensure all internal controls are fully adhered to and make recommendations for improvement * Ensure records are maintained and archived to satisfy audit and statutory requirements * Undertake other adhoc activities as deemed necessary Key Relationships (Internal & External contacts) * Query & Processing Assistant Manager - Support/Consult/Inform * Peer Finance Group - Consult/Inform * External stakeholders - Consult/Inform * Offshore partner - Develop/Consult/Inform * Managers within the SSC and wider Business - Support/Consult/Inform What We're Looking For * Experience of working in a customer-facing/high volume transaction processing type role is desirable * Excellent customer service and telephone manner * Excellent communication skills, both written and oral * Good problem solving, organisational skills and attention to detail * Good influencing skills * Good interpersonal skills including persuasiveness and/or assertiveness skills * Competent user of MS Office (Word, Excel, Powerpoint, Outlook) * Ability to speak an additional European language(s) an advantage * Experience of working with an offshore partner an advantage * Experience of working in a Shared Service Centre an advantage Hiring Manager - Karen Nielson Closing Date - 28th May 2012 Job Division: Mainstream Location: Wigmore House ap query processing associate luton 12 months fixed term excellent customer service telephone manner communication organisational influencing interpersonal skills ms office