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Ticket Manager (Sponsor Programmes) (ID: 25162) Don't show me jobs with titles like this
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- Sportsworld Don't show me jobs from Sportsworld
- Salary
- £0 to £0 per year
- Location
- Oxfordshire Don't show me jobs in this location
- Job term
- Contract
- Job hours
- Full time
At a Glance Job Title: Ticket Manager (Sponsor Programmes) Location: Oxfordshire based in pre-planning stage, and London based for pre-Games and Games-time period Salary: Competitive Rate Fixed Term contract from May 2012 to September 2012 Overview: TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 100 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. The Sport Division has rapidly grown over 2 years with leading businesses in the UK, Australia & New Zealand we also have a leading position in the UK outbound sports tour market. This role is based within Sportsworld, a leading international event management company. We operate travel and hospitality programs at the world's largest international and domestic sporting events including the Olympic Games (we've worked on 15 consecutive Games), Wimbledon and Football, Rugby and Cricket World Cups. The Sportsworld Ticketing team is responsible for all pre-planning, sorting, distribution and reconciliation of event tickets for Sportsworld's London 2012 requirements, to include the Sportsworld Marketing Partner hospitality programmes and all other Sportsworld client groups for the London 2012 Olympic and Paralympic Games. The Sponsor Ticket Manager will report directly to the Ticket Operations Manager pre-games working as part of the pre-event team for sorting and collation, and will be allocated to a particular Sponsor programme for Games-time. Games-time the Ticket Manager will report into the on-site Sponsor Account Director. Duties & Responsibilities Pre-Games: The Ticket Manager will work as part of the Ticketing Management team to sort and collate London 2012 tickets for on-site distribution, liaising with the Sponsor teams throughout. * Liaise with Sponsor Account Manager to agree programme ticket packing instruction and delivery instruction, including timelines * Provide where required seating maps for client by PowerPoint * Liaise with Guest Services team to generate Programme ticket allocation report * Allocation of tickets to clients into the ticket packing reports * Assisting with packing of tickets into client envelopes for all client programmes * Overseeing packing of specific Client programmes as instructed Implementing treble-check process * Sorting and labelling tickets ready for on-site distribution Games-Time: The Ticket Manager will be the main point of contact for all ticketing activities, communication and reporting on the Programme. Specific responsibilities will include: 1. Ticket Deliveries & Sorting * Liaison with ticket delivery team to co-ordinate delivery of pre-sorted tickets to site(s) as per requirement * Receipt and checking of tickets against master list * Tickets allocated and sorted by invitee/guest and put into named envelopes (if required) for distribution to guests * Preparation and distribution of daily ticket allocation information for team members * Confirmation of received tickets via the collation of the sign off forms * Ensuing safe and secure handling and storage of tickets at all times in accordance with agreed procedures 2. Ticket Inventory Management Maintaining master ticket inventory and production of daily reconciliation reports 3. Supervision of Ticket Coordinator Management and oversee activities and work scheduling of on-site Ticket Co-ordinator (s) Skills/Qualifications/Experience required: * Previous experience of working in a senior ticketing role within an International Games/ World Cup/Olympic Games or similar sporting environment essential * Proven experience of managing complex ticketing programmes * Experience of working on major Corporate/Sponsor client accounts * Experience of using ticketing databases at an advanced level * Advanced Word, Excel and Powerpoint skills * Line management experience, and experience of managing staff rotas Experience within a customer -facing environment * Systematic approach, with excellent project management ability * Confident and articulate communicator - verbal & written * Strong analytical skills and problem solving ability * Proven leadership skills * Organised, numerate and superlative attention to detail * Enthusiastic & motivated * Ability to work closely with others at all levels both internally and externally in a highly professional and customer service oriented manner * Full literacy with all Microsoft Office suite of programmes/applications Job Division: Specialist & Activity Location: South East Region ticket manager sponsor programmes ticket deliveries sorting liaison preparation distribution confirmation advanced word excel powerpoint skills systematic approach strong analytical leadership skills enthusiastic motivated
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