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Sunsail Don't show me jobs from Sunsail

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£0 to £0 per year

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United Kingdom Don't show me jobs in this location

Job term

Contract

Job hours

Full time

About Us Sunsail Clubs is currently recruiting for Club Vounaki in Greece. Sailing is like the way of life here. The resort offers something for everyone both on and off the water and is the perfect family holiday escape, especially for those looking to learn something new. Our Kid's Clubs cater for all ages from 4 months to 17 year olds, and our shorebased activities include Tennis courts, fitness Studio and Mountain Biking. As a Kids Activities manager you will take responsibility and drive all Shore Based Activities ensuring the professional delivery of Kids Clubs, Kids sailing, Land Sports, Spa and Merchandising. The key focus of this role is; high standard of product delivery in line with the operational policies and standards and driving revenue opportunities to meet revenue targets through out your area of responsibility. About Role Our season has now started but do not worry - you have not missed out! We are still recruiting for our stand-by list. What this means is, should you be successful at one of our assessment days then we would be able to offer you a position to join the rest of our team in Greece, if a position becomes available. This role will require you to travel at short notice so please do not apply for this position if you cannot travel within 1 week. * Ensuring the safety of all children involved in all Kid's Club activities at all times, to include risk assessments and audits. * Drive and delivery targeted revenue. * Control all assets and minimise waste and return stock levels. * Responsible for the direct management of your heads of department * Organise the weekly activity programme for the children attending Kid's Club. * Implementing staff rotas to include daytime and evening shifts. * Organise and ensure the smooth running of all childcare evening activities. * Carry out Duty Manager duties as directed by your manager. * Ensure all areas of responsibly are kept functional, clean, tidy and hygienic at all times. * Ensure that all stock and materials to operate are sufficient at al times. * Organisation of all paperwork required to run the department. * Help cover numbers on ratio when required. * Running daily staff meetings and de briefs at all levels. * Conducting Staff Appraisals * Training staff prior to and during the season on company standards and job roles. * Act as the main POC and deal with all customer complaints with in your area of responsibility. About You * 2 years experience of working at management level * 2 years experience of working with children of all ages * Dedicated and Hardworking * Positive Attitude and the ability to drive change management * Must be able to assume responsibility and ownership * Strong Customer Service Skills * Senior Instructor level - watersports * Professional qualifications in childcare or suitable operational experience. * Must be proficient at using all Microsoft Office applications * First Aid certificate About Time You Joined US * Club staff receive all meals and shared accommodation during their contracted period * All staff are entitled to discount holidays for friends and family during their employment * Full uniform provided * Staff Medical, accident and third party insurance provided during employment (30 contribution from staff) * Return flights to * UK Paid Holiday * Bar Discount at the Club * Free use of all Equipment Job Division: Specialist & Activity Location: Greece - Club Vounaki kids activities manager 2012 greece club vounaki summer students travel winter holiday gap year seasonal sports adventure customer service skills professional qualifications microsoft office

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Flexiski Don't show me jobs from Flexiski

Salary

£0 to £0 per year

Location

United Kingdom Don't show me jobs in this location

Job term

Contract

Job hours

Full time

Job details * Job role: Chalet host * Location: St Anton, Austria * No of positions: 3 * Sector: Activity * Business Area: TUI Ski * Reporting to: Resort Manager About flexiski * Flexiski specialises in tailor-made ski breaks for individuals, families and corporate groups to 15 of the most prestigious ski resorts. Our accommodation portfolio includes an exclusive range of catered chalets and our flagship hotel in Courchevel 1850. In addition to our own properties, we offer an extensive selection of hand-picked hotels throughout Europe. * From the moment they call until they arrive back in the UK we want to make sure that the service our clients receive is nothing short of exceptional. Whether they are looking for a long weekend, a mid-week break or a more traditional seven-night holiday our UK and overseas staff are on hand to ensure an unforgettable holiday experience. Overview of role * Flexiski are recruiting staff for a 32 bed chalet in St Anton. In our chalets we have a reputation for providing our client with a fantastic, personal service and our chalet hosts are absolutely the front line in delivering this. Your job is to impress the guests by being a friendly, interesting and fun host. * Interaction with clients is key to delivering the personal service that is flexiski's hallmark, but just as important will be the high standards you deliver in those daily tasks of cleaning and serving the food with a smile, taking pride in producing excellent results. * The main parts of the role are cleaning of the rooms, meal service and food preparation (at the direction of the chalet chef). However, chalet hosts need to be versatile and you may be called upon to clear snow, drive clients or any other duties that are required. Accountabilities and responsibilities * Customer facing * Ensure all customers receive the highest level of customer service at all times. * Provide a first point of contact for customers and communicating effectively with customers, managers and chalet team to resolve any issues. * Ensure your presentation is immaculate and behaviour professional whilst with the clients or representing the company. * Be always confident and social, engaging the clients in conversation where appropriate - but always mindful of the need for discretion and ready to ''fade into the background'' when necessary. * Achieving, and were possible exceeding, set targets for customer satisfaction scores. * Chalet duties * Assist in preparation and delivery of the flexiski service in line with the product points. This could be anything from food preparation to cleaning rooms to driving clients in a company minibus. * Provide a comfortable yet professional service environment, interacting with the customers. * Maintain hygiene and cleanliness standards throughout the property, ensuring all areas of property are immaculately clean. Daily housekeeping duties to maintain high standards of cleanliness and deep clean of all aspects of the chalet on a regular basis. Other duties * All team members based in France should expect to drive company vehicles in winter conditions, carrying passengers to and from the slopes. In addition to local resort driving, from time to time, we will expect all team members to be confident enough to run transfers to and from resort. This will involve picking up clients from local airports and safely driving them to our own run properties as well as our partnership chalets and hotels and in some cases, to other local resorts. This will involve driving in all weather conditions, on all types of terrain and may sometimes involve anti-social hours. * During the season you may be required to work night shifts in order to ensure that our property is running efficiently at all times. Tasks may range from duty management, snow clearing, cleaning and any guest requests. Property operational times may vary depending on arrivals, departures and special events. * Promotion of flexiski in resort services such as ski event management and provision of ski packs to drive revenue * Possible support of the flexiski events programme * Key skills, knowledge, competencies and requirements * Available for the whole season (mid November until the end of April) * UK or EU passport holder * UK National Insurance Number * UK bank account * As it is essential all of the team can drive, applicants must be over the age of 21 with a full driving license * Enthusiastic, lively, sociable and friendly disposition * Well organised, professional and dedicated with an ability to be flexible and adaptable * Experience in hospitality or restaurants * Experience in food preparation or ideally able to cook to a dinner party standard * Strong customer service experience * Team player * Exceptional standards of cleanliness and hygiene on both a personal and professional level * Confident driver in winter conditions and comfortable driving a minibus with clients * 2nd Language preferred * As it is possible the team will need to support our ski event management program, strong skiers are preferred. Package * In order to recruit the best people and deliver our product, flexiski offers a very attractive remuneration package. * Quality accommodation * All meals * Lift pass * Ski/Board and boot rental * Discounted/free ski lessons whatever your ski ability * Travel between departure airport in UK and resort * Medical and personal insurance * Stylish uniform * Further opportunities within the TUI travel group Job Division: Specialist & Activity Location: Europe flexiski chalet host europe customer facing communicating effectively presentation is immaculate key skills knowledge competencies enthusiastic well organized

Recruiter

Flexiski Don't show me jobs from Flexiski

Salary

£0 to £0 per year

Location

United Kingdom Don't show me jobs in this location

Job term

Contract

Job hours

Full time

Job details * Job role: Kitchen Porter / Night Porter* (Hotel) * Location: Courchevel 1850, France and St Anton, Austria * No of positions: 4 * Sector: Activity * Business Area: TUI Ski * Reporting to: Chef About flexiski * Flexiski specialises in tailor-made ski breaks for individuals, families and corporate groups to 15 of the most prestigious ski resorts. Our accommodation portfolio includes an exclusive range of catered chalets and our flagship hotel in Courchevel 1850. In addition to our own properties, we offer an extensive selection of hand-picked hotels throughout Europe. * From the moment they call until they arrive back in the UK we want to make sure that the service our clients receive is nothing short of exceptional. Whether they are looking for a long weekend, a mid-week break or a more traditional seven-night holiday our UK and overseas staff are on hand to ensure an unforgettable holiday experience. Overview of role * Flexiski currently operate a 32 bed chalet in St Anton, and this is the only chalet that requires a kitchen porter. We also operate an 80 bed hotel in Courchevel which requires 3 kitchen porters. This is a support role to facilitate the smooth running of the operation - in particular the kitchen. This role involves washing up, heavy lifting and helping the chef with anything that might be required from cleaning down the kitchen at the end of a shift to helping with food preparation or making canaps. * Although a simple role, the importance of this position should not be underestimated. Also, even though the kitchen porter spends much of their working time in the kitchen it is very much a central role within the team and therefore the kitchen porter needs to be sociable and friendly to keep motivation within the team high at all times. Accountabilities and responsibilities * Kitchen duties * Take direction from the chef to facilitate the successful delivery of the meal * Manual labour and heavy lifting from shopping bags and rubbish to restocking logs for the fire * Daily cleaning duties to maintain impeccable standards of hygiene in the kitchen. Ensuring a thorough clean down is completed after each food service * Maintain hygiene and cleanliness standards throughout all kitchen and storage areas * Regular deep clean of kitchen, food storage areas, fridges, freezers and all associated food preparation/storage areas * Maintain high morale in the kitchen, contributing to a fun but efficient environment * Ensure your presentation is immaculate and behaviour professional whilst with the clients or representing the company * Be always confident and social, engaging the clients in conversation where appropriate - but always mindful of the need for discretion and ready to ''fade into the background'' when necessary * Any heavy lifting or manual work as directed by chalet chef/head of department. * Assist with cleaning duties once finished in the kitchen until the shift is over. Other duties * During the season you may be required to work night shifts in order to ensure that our property is running efficiently at all times. Tasks may range from duty management, snow clearing, cleaning and any guest requests. Property operational times may vary depending on arrivals, departures and special events. * In the hotel, you may be required to perform the role of Night Porter. Duties will involve you to act as the hotel night duty manager by manning the reception desk, undertaking safety and security hourly walk rounds, responding to guest requests, problem solving and assisting with the set up of breakfast. * All team members based in France should expect to drive company vehicles in winter conditions, carrying passengers to and from the slopes. In addition to local resort driving, from time to time, we will expect all team members to be confident enough to run transfers to and from resort. This will involve picking up clients from local airports and safely driving them to our own run properties as well as our partnership chalets and hotels and in some cases, to other local resorts. This will involve driving in all weather conditions, on all types of terrain and may sometimes involve anti-social hours. * Possible support of the flexiski events programme * Anything else that may be required! Key skills, knowledge, competencies and requirements * Available for the whole season (mid November until the end of April) * UK or EU passport holder * UK National Insurance Number * UK bank account * Enthusiastic, lively, sociable and friendly disposition * Well organised, professional and dedicated with an ability to be flexible and adaptable * Experience in kitchen work or cleaning roles * Experience in food preparation and ideally with cooking skills * Team player with a 'can do' attitude * Independent and able to work unsupervised * Exceptional standards of cleanliness and hygiene on both a personal and professional level * Excellent communication and problem solving skills - you may need to think on your feet! * As it is possible the team will need to support our ski event management program, strong skiers are preferred Package * In order to recruit the best people and deliver our product, flexiski offers a very attractive remuneration package. * Quality accommodation * All meals * Lift pass * Ski/Board and boot rental * Discounted/free ski lessons whatever your ski ability * Travel between departure airport in UK and resort * Medical and personal insurance * Stylish uniform * Further opportunities within the TUI travel group Job Division: Specialist & Activity Location: Europe flexiski kitchen porter europe regular deep clean enthusiastic lively sociable friendly disposition adaptable well organised professional

Recruiter

Flexiski Don't show me jobs from Flexiski

Salary

£0 to £0 per year

Location

United Kingdom Don't show me jobs in this location

Job term

Contract

Job hours

Full time

Job details Job role: Head chef Location: Courchevel 1850, France No of positions: 1 Sector: Activity Business Area: TUI Ski Reporting to: Hotel manager About flexiski Flexiski specialises in tailor-made ski breaks for individuals, families and corporate groups to 15 of the most prestigious ski resorts. Our accommodation portfolio includes an exclusive range of catered chalets and our flagship hotel in Courchevel 1850. In addition to our own properties, we offer an extensive selection of hand-picked hotels throughout Europe. From the moment they call until they arrive back in the UK we want to make sure that the service our clients receive is nothing short of exceptional. Whether they are looking for a long weekend, a mid-week break or a more traditional seven-night holiday our UK and overseas staff are on hand to ensure an unforgettable holiday experience. Overview of role Hotel Saint Louis is our flagship hotel located in an enviable location just off the world famous Bellecote piste in Courchevel 1850. The head chef role in Hotel Saint Louis is pivotal to the successful delivery of our product in this new property. As the person with overall responsibility for the catering in the restaurant, bar and terrace, you will deliver a first rate level of food to our discerning clients and establish the hotel as an exciting culinary destination in Courchevel 1850. You will be responsible for creating a menu that consistently excites and delights our clients whilst remaining on budget. We aim to give the clients excellent food, locally sourced where possible that is presented with flair and imagination. We do not provide set menu plans for our chefs, preferring to give you the freedom to do what you do best - creating a menu for discerning clients that they will love and that you are excited about preparing. The main focus of this role is on the quality and presentation of each service. You will also be responsible for health and safety standards in all food preparation areas. The kitchen team from the second chef through to the kitchen porters will form your team and they are your responsibility. Accountabilities and responsibilities Catering * Cost effective planning and preparation of an exciting, appropriate and inviting daily menu for hotel guests including breakfast, afternoon tea, biscuits, canaps, and evening meal including cheese and coffee. * Maintaining a high level of quality in all areas of the catering, particularly presentation and speed of service. * Achieving, and where possible exceeding, set targets for customer satisfaction scores. * Cater for special diets as and when required, sometimes at short notice. * Constantly look to improve the dishes week-on-week. Actively review feedback to remove under-performing dishes and replace them with exciting alternatives. Maximising revenue * Contribute to the meeting of financial targets and maximising turnover. * Creation of an attractive and profitable daytime menu for our terrace restaurant that will draw in new business and inspire people to return. * Creation of an attractive and profitable bar snacks menu to drive extra revenue in the bar. * Have your team ready to also provide private dining with dishes on request for up to 17 in Le Chapiteau, our private suite. Staff * Remain ever conscious of the importance of your role in keeping the kitchen team well motivated. * Provide nutritious, healthy and adequate staff meals for lunch and dinner every night. * Training and development of the kitchen team to assist you in preparation and the delivery of all food so they are capable of producing the same standard when you are not present. * Develop a fair and efficient rota for the staff so they are clear on their working hours. * Personal development reviews with kitchen team and beginning and end of the season. * Regular staff meetings to review and improve performance. Kitchen management / budgeting * Entirely responsible for the kitchen operation and meeting the budgets relating to this. * Preparation of weekly food and other kitchen related products within budget. * Responsible for correct stock rotation and storage. Food service * Supporting and advising hotel team in food service techniques and standards. * Interacting with the customers regularly. * Able to recommend wines that will suit a meal you are preparing, along with the ability to pass this information on to the front of house team. Cleaning * Daily cleaning duties to maintain impeccable standards of hygiene in the kitchen. Ensuring a thorough clean down is completed after each food service. * Maintain hygiene and cleanliness standards throughout all kitchen and storage areas. * Regular deep clean of kitchen, food storage areas, fridges, freezers and all associated food preparation/storage areas. Weekly reports & accounts * Provide weekly menu plan, daily temperature control logs and all delivery notes to the administrator. * Assisting with / and or offering feedback on customer service related issues linked to catering. * Completion of health and safety reports as and where necessary including any local government paperwork. It is imperative that you follow TUI health and hygiene standards and operate within them at all times. The kitchen will be subject to regular audits. * Any other relevant paperwork as requested by your manager. Other * Ensure your presentation is immaculate and behaviour professional whilst with the clients or representing the company * Communicate regularly and clearly with the hotel manager and other members of the team to keep them informed on all relevant issues. * All team members based in France should expect to drive company vehicles in winter conditions, carrying passengers to and from the slopes. In addition to local resort driving, from time to time, we will expect all team members to be confident enough to run transfers to and from resort. This will involve picking up clients from local airports and safely driving them to our own run properties as well as our partnership chalets and hotels and in some cases, to other local resorts. This will involve driving in all weather conditions, on all types of terrain and may sometimes involve anti-social hours. For the head chef role, you will need to effectively manage the chef shop visits to purchase your stock locally. * During the season you may be required to work night shifts in order to ensure that our property is running efficiently at all times. Tasks may range from duty management, snow clearing, cleaning and any guest requests. Property operational times such as breakfast and dinner may vary depending on arrivals, departures and special events. Key skills, experience, knowledge and competencies * Available for the whole season along with some pre season preparations (early November - end of April) * UK or EU passport holder * UK National Insurance Number * UK bank account * A minimum of four years relevant head chef experience within a professional kitchen environment. * Substantial experience in menu creation, costing and budgetary controls. Ability to balance service vs. costs. * NVQ levels 2/3 in catering and hospitality or equivalent. * Intermediate or advanced food hygiene certificate * Excellent knowledge of health and safety/ hygiene laws HACCP and standards * Good time management, organisation and prioritisation skills * Strong interpersonal skills including motivation, performance management and goal setting. * Confident dealing with clients face to face and actively seeks out opportunities to do this. * Ability to remain calm, patient, diplomatic and tactful under pressure * Constantly seek out ways to improve the level of service or product to the customer within the given parameters. * Exceptional standards of cleanliness and hygiene on both a personal and professional level * Smart personal presentation and appearance * Excellent verbal & written communication skills * Full driving license preferred - confident driving in all snow conditions. * 2nd Language preferred Package In order to recruit the best people and deliver our product, flexiski offers a very attractive remuneration package. * Quality accommodation * All meals * Lift pass * Ski/Board and boot rental * Discounted/free ski lessons whatever your ski ability * Travel between departure airport in UK and resort * Medical and personal insurance * Stylish uniform * Further opportunities within the TUI travel group Job Division: Specialist & Activity Location: Europe flexiski head chef europe supporting advising communicate regularly nvq haccp good time management organisation prioritisation interpersonal skills

Recruiter

Flexiski Don't show me jobs from Flexiski

Salary

£0 to £0 per year

Location

United Kingdom Don't show me jobs in this location

Job term

Contract

Job hours

Full time

Job details Job role: Chef de partie / 3rd chef Location: Courchevel 1850, France No of positions: 2 Sector: Activity Business Area: TUI Ski Reporting to: Head chef About flexiski Flexiski specialises in tailor-made ski breaks for individuals, families and corporate groups to 15 of the most prestigious ski resorts. Our accommodation portfolio includes an exclusive range of catered chalets and our flagship hotel in Courchevel 1850. In addition to our own properties, we offer an extensive selection of hand-picked hotels throughout Europe. From the moment they call until they arrive back in the UK we want to make sure that the service our clients receive is nothing short of exceptional. Whether they are looking for a long weekend, a mid-week break or a more traditional seven-night holiday our UK and overseas staff are on hand to ensure an unforgettable holiday experience. Overview of role Hotel Saint Louis is our flagship hotel located in an enviable location just off the world famous Bellecote piste in Courchevel 1850. The role of the catering team in the hotel is pivotal to the successful delivery of our product in this new property, their mission is to deliver a first rate level of food to our discerning clients and establish Hotel Saint Louis as a new and exciting culinary destination in Courchevel 1850. The 3rd chef will assist the head and sous chef in the supervision of the kitchen and planning, preparation and cooking of breakfast, lunches, afternoon tea, bar snacks, evening meal and the new terrace menu. You will be responsible for delivering a menu that consistently excites and delights our clients whilst remaining on budget. We aim to give the clients excellent food, locally sourced where possible that is presented with flair and imagination. The main focus of this role is on the quality and presentation of each service. You will also be responsible for health and safety standards in all food preparation areas and all chefs must maintain a hygienic and functioning kitchen in line with company and local policies. Accountabilities and responsibilities Catering * Preparation and cooking of the daily menu for hotel guests including breakfast, afternoon tea, biscuits, canaps, and evening meal including cheese and coffee * Have your team ready to also provide private dining with dishes on request for up to 17 in Le Chapiteau, our private suite. Maximising revenue * Contribute to the meeting of financial targets and maximising turnover * Assist with the creation of an attractive and profitable daytime menu for our new terrace restaurant that will draw in new business and inspire people to return * Assist with the creation of an attractive and profitable bar snacks menu to drive extra revenue in the bar * Have your team ready to also provide private dining with dishes on request for up to 17 in Le Chapiteau Cleaning * Daily cleaning duties to maintain impeccable standards of hygiene in the kitchen. Ensuring a thorough clean down is completed after each food service * Maintain hygiene and cleanliness standards throughout all kitchen and storage areas * Regular deep clean of kitchen, food storage areas, fridges, freezers and all associated food preparation/storage areas Kitchen management * Be entirely responsible for the running of your area as stated by head chef * Assist with stock takes, weekly ordering and stock control/rotation (including receiving and storing food deliveries as and when necessary). * Completion of health and safety reports as and where necessary including any local government paperwork. It is imperative that you follow TUI health and hygiene standards and operate within them at all times. The kitchen will be subject to regular audits. * Any other relevant paperwork as requested by your manager * Always aim to give a professional first impression of the kitchen * Keep the Hotel Manager and Head Chef informed on all relevant issues occurring during the shift Other * Ensure your presentation is immaculate and behaviour professional whilst with the clients or representing the company * Communicate regularly and clearly with the hotel manager and other members of the team to keep them informed on all relevant issues. * Driving to the valley at least once a week for shopping, along with other driving duties if required. * All team members based in France should expect to drive company vehicles in winter conditions, carrying passengers to and from the slopes. In addition to local resort driving, from time to time, we will expect all team members to be confident enough to run transfers to and from resort. This will involve picking up clients from local airports and safely driving them to our own run properties as well as our partnership chalets and hotels and in some cases, to other local resorts. This will involve driving in all weather conditions, on all types of terrain and may sometimes involve anti-social hours. * During the season you may be required to work night shifts in order to ensure that our property is running efficiently at all times. Tasks may range from duty management, snow clearing, cleaning and any guest requests. Property operational times such as breakfast and dinner may vary depending on arrivals, departures and special events. Key skills, experience, knowledge and competencies * Available for the whole season along with some pre season preparations (early November - end of April) * UK or EU passport holder * UK National Insurance Number * UK bank account * A minimum of two years relevant experience within a professional kitchen environment * The desire to produce food of an outstanding quality * NVQ levels 2/3 in catering and hospitality or equivalent * Basic or intermediate food hygiene certificate * Basic knowledge of costing and budgetary controls * Good knowledge of health and safety/ hygiene laws HACCP and standards * Good time management, organisation and prioritisation skills * Independent and able to work unsupervised * Excellent verbal communication skills * Exceptional standards of cleanliness and hygiene on both a personal and professional level * Smart personal presentation and appearance * Full driving license preferred - confident driving in all snow conditions. Package In order to recruit the best people and deliver our product, flexiski offers a very attractive remuneration package. * Quality accommodation * All meals * Lift pass * Ski/Board and boot rental * Discounted/free ski lessons whatever your ski ability * Travel between departure airport in UK and resort * Medical and personal insurance * Stylish uniform * Further opportunities within the TUI travel group Job Division: Specialist & Activity Location: Europe flexiski chef de partie europe good time management organisation prioritisation skills independent communication skills

Recruiter

Flexiski Don't show me jobs from Flexiski

Salary

£0 to £0 per year

Location

United Kingdom Don't show me jobs in this location

Job term

Contract

Job hours

Full time

Job details * Job role: Hotel host * Location: Courchevel 1850 * No of positions: 8 * Sector: Activity * Business Area: TUI Ski * Reporting to: restaurant manager, bar duty manager, housekeeping manager About flexiski * Flexiski specialises in tailor-made ski breaks for individuals, families and corporate groups to 15 of the most prestigious ski resorts. Our accommodation portfolio includes an exclusive range of catered chalets and our flagship hotel in Courchevel 1850. In addition to our own properties, we offer an extensive selection of hand-picked hotels throughout Europe. * From the moment they call until they arrive back in the UK we want to make sure that the service our clients receive is nothing short of exceptional. Whether they are looking for a long weekend, a mid-week break or a more traditional seven-night holiday our UK and overseas staff are on hand to ensure an unforgettable holiday experience. Overview of role * Hotel Saint Louis is our new flagship hotel located in an enviable location just off the world famous Bellecote piste in Courchevel 1850. Flexiski has a reputation for providing our clients with a fantastic, personal service and our hotel hosts are absolutely the front line in delivering this. * Flexiski hotel hosts need to be versatile. Whilst impressing the guests by being a friendly, interesting and fun host, you will need to deliver the highest standards in every area. No two weeks will ever be the same, due to the company offering flexible durations and start dates. You can expect to be involved in serving clients in the restaurant and bar, cleaning rooms, working on the terrace and every other aspect of the hotel operation. Whilst working on the day to day tasks, interaction with clients remains key to delivering the personal service that is flexiski's hallmark. Accountabilities and responsibilities Customer facing * Ensure all customers receive the highest level of customer service at all times * Provide a first point of contact for customers and communicating effectively with customers, managers and hotel team to resolve any issues * Ensure your presentation is immaculate and behaviour professional whilst with the clients or representing the company * Be always confident and social, engaging the clients in conversation where appropriate - but always mindful of the need for discretion and ready to ''fade into the background'' when necessary * Achieving, and were possible exceeding, set targets for customer satisfaction scores Hotel duties * Assist in preparation and delivery of the flexiski service in line with the product points. This could be anything from food preparation to cleaning rooms to working on the terrace during the daytime * Remain at all times flexible, understanding that the nature of the flexiski product does not lend itself to routine. * Provide a comfortable yet professional service environment, interacting with the customers * Maintain hygiene and cleanliness standards throughout the property, ensuring all areas of property are immaculately clean. Daily housekeeping duties to maintain high standards of cleanliness and deep clean of all aspects of the chalet on a regular basis Other duties * All team members based in France should expect to drive company vehicles in winter conditions, carrying passengers to and from the slopes. In addition to local resort driving, from time to time, we will expect all team members to be confident enough to run transfers to and from resort. This will involve picking up clients from local airports and safely driving them to our own run properties as well as our partnership chalets and hotels and in some cases, to other local resorts. This will involve driving in all weather conditions, on all types of terrain and may sometimes involve anti-social hours. * Promotion of flexiski in resort services such as ski event management and provision of ski packs to drive revenue * During the season you may be required to work night shifts in order to ensure that our property is running efficiently at all times. Tasks may range from duty management, snow clearing, cleaning and any guest requests. Property operational times may vary depending on arrivals, departures and special events. * In the hotel, you may be required to perform the role of Night Porter. Duties will involve you to act as the hotel night duty manager by manning the reception desk, undertaking safety and security hourly walk rounds, responding to guest requests, problem solving and assisting with the set up of breakfast. * Possible support of the flexiski events programme Key skills, knowledge, competencies and requirements * Available for the whole season (mid November until the end of April) * UK or EU passport holder * UK National Insurance Number * UK bank account * As it is essential all of the team can drive, applicants must be over the age of 21 with a full driving license * Enthusiastic, lively, sociable and friendly disposition * Well organised, professional and dedicated with an ability to be flexible and adaptable * Experience in hospitality or restaurants * Strong customer service experience * Team player * Exceptional standards of cleanliness and hygiene on both a personal and professional level * Confident driver in winter conditions and comfortable driving a minibus with clients * 2nd Language preferred * As it is possible the team will need to support our ski event management program, strong skiers are preferred. Package * Quality accommodation * All meals * Lift pass * Ski/Board and boot rental * Discounted/free ski lessons whatever your ski ability * Travel between departure airport in UK and resort * Medical and personal insurance * Stylish uniform * Further opportunities within the TUI travel group Job Division: Specialist & Activity Location: Courchevel flexiski hotel host courchevel enthusiastic lively sociable friendly disposition well organised professional adaptable team player

Recruiter

Flexiski Don't show me jobs from Flexiski

Salary

£0 to £0 per year

Location

United Kingdom Don't show me jobs in this location

Job term

Contract

Job hours

Full time

Job details * Job role: Restaurant Manager * Location: Courchevel 1850, France. * No of positions: 1 * Sector: Activity * Business Area: TUI Ski * Reporting to: Assistant hotel manager About flexiski * Flexiski specialises in tailor-made ski breaks for individuals, families and corporate groups to 15 of the most prestigious ski resorts. Our accommodation portfolio includes an exclusive range of catered chalets and our flagship hotel in Courchevel 1850. In addition to our own properties, we offer an extensive selection of hand-picked hotels throughout Europe. * From the moment they call until they arrive back in the UK we want to make sure that the service our clients receive is nothing short of exceptional. Whether they are looking for a long weekend, a mid-week break or a more traditional seven-night holiday our UK and overseas staff are on hand to ensure an unforgettable holiday experience. Overview of role * Hotel Saint Louis is our flagship hotel located in an enviable location just off the world famous Bellecote piste in Courchevel 1850. * This person is responsible for overseeing the delivery of all food and drink in the flexiski hotel. They will work very closely with the head chef to hone and refine the menus to ensure that our food standards are maintained in a way which is sympathetic to the need to deliver the food well-presented and efficiently. The role includes responsibility for; * Service at the bar, the terrace restaurant, Cognac Corner and Private Dining at Le Chapiteau ("the outlets"); * Ensuring that orders are taken and delivered on the terrace as quickly as possible; * Managing reservations to control the flow of orders and maximise the number of covers per service; * Maximising the revenue in the bar and restaurants; and * Accurate, reliable, timely and detailed reporting on expenditure, Health and Safety and customer satisfaction. * This is a demanding role and ultimately requires incredible flexibility and ability to work under pressure and outside your comfort zone. Accountabilities and responsibilities Commercial * You are responsible for the ordering of drink for the bar, and sundries for the restaurants and are expected to: * Manage your budget to provide a wide and profitable choice to the required high standards; * Arrange seating and table plans to accommodate guest requirements; * Monitor special requests, dietary requirements and events like birthdays and anniversaries; * Ensure the accurate reporting and security of all monies passing through the bar and restaurants and adhere to the banking accounting procedures in place; * Employ accurate and regular stock-control procedures; * Complete orders in line with company policy to ensure correct stock levels are maintained; and * Generate additional income through the promotion in resort of the Terrace restaurant, Bar and Cognac Corner. Customer focus * Your efforts will ensure maximum customer satisfaction through outstanding customer service from all of your personnel by; * Managing all aspect of the "customer service experience" within the outlets in order to anticipate and exceed customer expectations; * Developing your product knowledge to ensure accurate delivery of service; * Resolving customer complaints in a timely and conciliatory manner; and * Using Customer Service Questionnaire feedback to implement prompt and effective necessary changes. Communication * Use all of the communication methods at your disposal to ensure that you keep your staff and hotel management informed on all relevant business issues and updates; * Submit detailed and accurate weekly reports as required to the Assistant Hotel Manager; and * Hold staff meetings on a regular basis to review and improve performance and you will communicate minutes and actions to the Assistant Hotel Manager. * Health and Safety, Hygiene, local legal requirements * Ensure Health and Safety standards are met and both local and UK legislation is adhered to by organising the correct, timely checks, the logging and storing thereof, and following up issues and putting in place any subsequent necessary controls. * Other operational accountabilities and responsibilities * Supervise and report on the planning, organisation and delivery of all client resort services including special events e.g. VIP & press trips; * Ensure that maintenance issues are addressed efficiently and effectively in your hotel; Other duties * All team members based in France should expect to drive company vehicles in winter conditions, carrying passengers to and from the slopes. In addition to local resort driving, from time to time, we will expect all team members to be confident enough to run transfers to and from resort. This will involve picking up clients from local airports and safely driving them to our own run properties as well as our partnership chalets and hotels and in some cases, to other local resorts. This will involve driving in all weather conditions, on all types of terrain and may sometimes involve anti-social hours. * During the season you may be required to work night shifts in order to ensure that our property is running efficiently at all times. Tasks may range from duty management, snow clearing, cleaning and any guest requests. Property operational times may vary depending on arrivals, departures and special events. * As a supervisory member of the hotel team, you will be expected to act as a 'Duty Manager' on allocated shifts decided by the Resort Manager, this will involve you to act as the leader within the building, checking all operational areas are running smoothly, resolving staff, guest and building issues promptly and effectively (this may require you 'to think on your feet'!) and generally being present within the hotel public areas for the entire shift. Job Division: Specialist & Activity Location: Europe flexiski restaurant supervisor europe customer focus communication