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At A Glance Our Company vision is making customers and staff feel special. Your role is to ensure you and your team bring this vision to life and deliver our service promises. The Superstore customer vision is Maximum choice, minimum effort. Your role is to ensure delivery of this vision in your extended trading hours superstore. What You'll Be Doing Customer Obsessed * Work with the Superstore Manager to ensure you and the team enhance the customer experience by providing a personal and attentive service at all times. * Be an ambassador for TUI Travel by having a can do attitude at all times. * Regularly monitor customer service levels and takes every opportunity to develop staff to improve performance. * Ensure you and your team utilise all sales tools provided to enhance the customer experience. * Promote customer loyalty by building long-term relationships. * In the Superstore Managers absence ensure you have Travel Specialists to meet customer demands. Playing to Win * Assist the Superstore Manager to achieve KPI targets for Store, bureau, Virtual Call Centre (VCC) and service by demonstrating passion and understanding key drivers. * Demonstrate an awareness of local competitor activity and the travel industry in general and act upon it. * Deliver a personal Margin target as agreed with your line Manager. * Find solutions to issues/barriers in a timely manner with lasting positive results * Build relationships with local businesses to maximise customer base. * Be a FX Specialist and able to drive this area of the business. * Event Management Role * Build relationships with suppliers for support with local marketing events. * Monitor performance of events to ensure their effectiveness. * Build relationships with suppliers to drive sales performance and deliver sales plans, particularly when taking on ownership for event management. * Work with the Superstore Manager to develop an events calendar, effectively plan, organise and deliver the events in your store. Responsible Leadership * Plan and organise your own workload to meet required deadlines. * Contribute to the "Be Green" charter. * Encourage customers to contribute to the World Care Foundations. * Assist the Superstore Manager in driving the high performance of the team by giving timely and appropriate feedback and development to improve performance and manage under performance. * Lead and inspire your team by being a role model. * Communicate with impact at all levels to achieve business results and adapt personal style and use of language to suit others. * In the absence of the Superstore Manager communicate and implement all RSM and company messages and instructions. * Assist in creating a winning team environment by demonstrating the TUI values, service promises and behaviours. * Training Management Role * Ensure you and the team embrace every training opportunity and take ownership for your own personal development. * Work with the Superstore Manager to design and produce a training plan which is effectively delivered in store taking into account the number of Specialist roles required. * Deliver weekly training sessions and check individual understanding. * Ensure new starters are inducted appropriately. * Provide management and support to any Apprentices within the store. Value Driven * Achieve operational excellence through adherence to audit and compliance procedures * Work with the Superstore Manager to ensure the team are always up to date with Company, Sales, Service and Operational updates by using the intranet. * Consistently demonstrate commercial acumen in managing all Store activities to improve overall business results. What We're Looking For * Customer service skills and experience * Ability to build rapport * Communication skills * Sales driven * Positive 'can do' attitude * Attention to detail * People Management & Development * Strong Maths, Spelling and English Grammar (verbal and written) * Travel and/or retail experience/knowledge desirable * 4 GCSE passes at grade C or above including Maths and English (or equivalent) Key Relationships (Internal - consulted or informed, External - prime business contacts): Person(s): Nature: Superstore Manager Line Manager Travel Advisors Direct reports in Manager absence Tour Operators Service provider Suppliers Service provider TUI H/O employees Colleagues Customers Key Technical Skills (Assessment Criteria) Internal Candidates External Candidates Must have a minimum of 12 months experience at Assistant Retail Manager level Must have work experience in the travel industry or strong product knowledge re: travel. Working in a shop/store that has achieved above company average in both profit and customer service pulse results for a consecutive 6 months in their current role Must be willing to sit a computerised assessment of Maths and English skills. Attendance levels must be within Company Policy standards and must not be on a disciplinary Job Division: Mainstream Location: FC-Peterborough SS first choice deputy superstore manager peterborough full time retail customer services sales travel tourism sale services communication skills positive can do attitude
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Generator Rental Area Sales Manager - East PE Generators are the UKs' Largest Privately owned Specialist Generator Rental Company We currently require an outstanding and experienced sales professional to develop generator rental business from existing accounts and the generation of new business Working in the East Midlands, Homes Counties and East Anglia regions Reporting to the general sales manager and working closely with other sales managers, general managers, sales support and depot staff, the successful applicant will have a proven track record in sales (preferably in generator rental and hire or closely allied industry); excellent written and verbal communication skills with the ability to negotiate at a senior level; the ability to prepare proposals and deliver presentations at senior level and in a professional manner. IT literacy and good administration skills and a UK driving licence are required. This is a full-time role Key Responsibilities; Increase margin & revenue of allocated accounts via the development of strong relationships with the customers senior management teams, office and/ or site personnel where appropriate Delivery of growth via successful gaining of targeted accounts via presentations, partnership agreements, office and site level account management Develop business from agreed national accounts at a regional level Planned and cold calling Ensure effective planning maximizes best use of time Liaison with work colleagues in depot/ field to maximize the potential revenue streams To ensure as far as reasonably practicable, personal health & safety Carry out professional site surveys and relay information accurately to customer Present competitive & cost effective solutions (whilst ensuring PE margins are delivered) to customers through having detailed product knowledge and the ability to communicate competently and confidential from both technical and sales perspectives Develop full understanding of individual products and services supplied by PE and legislation as required If you can demonstrate all of the above, together with commitment, tenacity, and enthusiasm, in return we will offer a very competitive base salary and benefits including company car, incentive scheme, Mobile IT support, pension scheme, To apply send your C.V by clicking on the link below. generator rental area sales manager east hire
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Make Your Sales Ability Really Pay Sales Professionals - Join the 2012 Boom! Are you finding it harder to work for a boss? Have you always wanted a better work/life balance? Then build your own business. Start Part time or full time. Sky's-The-Limit Income Opportunity. Manage your own schedule. Be a part of the 2012 Boom. The Opportunity Our sales associates work for themselves under an authorized representative model and earn very well for themselves while enjoying a tremendous self-regulated lifestyle and building equity in a business that they may one day decide to sell. We currently have associates earning over 10k + per month who are also enjoying late breakfasts with their family, three or four day weekends, and a round of golf with their colleagues in the afternoon. Apply Now - Free Info To Express interest in this opportunity please click the APPLY NOW button below. The Person Our existing sales associates have come from diverse backgrounds: from sales and marketing, to law, accounting, general management, customer service, business owners, to stay at home mums and dads looking to return to the work force. They all have one thing in common and that is to build a stronger financial wall around themselves and their family's that is sustainable throughout even the most hostile of economic climates. The Rewards By following our simple 3 step system, on a part time basis, you have the potential to earn a 6 figure plus income. Our global organization experienced over 100% growth last year, with 2012 set for greater expansion. Work from anywhere with simply your laptop and phone to earn extraordinary money, enjoy an interesting and professional occupation, all the while introducing the work/life balance you've always wanted. Join an enthusiastic, growing team who offer collegial support. Ongoing professional development opportunities for successful applicants. Apply Now - Free Info To Express interest in this opportunity please click the APPLY NOW button below. Would be suitable for: sales manager, account manager, sales executive, success education personal development training, marketing manager, director, law, accounting, sales rep, customer service. sales manager account manager sales executive success education personal development training
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Make Your Sales Ability Really Pay Sales Professionals - Join the 2012 Boom! Are you finding it harder to work for a boss? Have you always wanted a better work/life balance? Then build your own business. Start Part time or full time. Sky's-The-Limit Income Opportunity. Manage your own schedule. Be a part of the 2012 Boom. The Opportunity Our sales associates work for themselves under an authorized representative model and earn very well for themselves while enjoying a tremendous self-regulated lifestyle and building equity in a business that they may one day decide to sell. We currently have associates earning over 10k + per month who are also enjoying late breakfasts with their family, three or four day weekends, and a round of golf with their colleagues in the afternoon. Apply Now - Free Info To Express interest in this opportunity please click the APPLY NOW button below. The Person Our existing sales associates have come from diverse backgrounds: from sales and marketing, to law, accounting, general management, customer service, business owners, to stay at home mums and dads looking to return to the work force. They all have one thing in common and that is to build a stronger financial wall around themselves and their family's that is sustainable throughout even the most hostile of economic climates. The Rewards By following our simple 3 step system, on a part time basis, you have the potential to earn a 6 figure plus income. Our global organization experienced over 100% growth last year, with 2012 set for greater expansion. Work from anywhere with simply your laptop and phone to earn extraordinary money, enjoy an interesting and professional occupation, all the while introducing the work/life balance you've always wanted. Join an enthusiastic, growing team who offer collegial support. Ongoing professional development opportunities for successful applicants. Apply Now - Free Info To Express interest in this opportunity please click the APPLY NOW button below. Would be suitable for: sales manager, account manager, sales executive, success education personal development training, marketing manager, director, law, accounting, sales rep, customer service. sales manager account manager sales executive success education personal development training
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Make Your Sales Ability Really Pay Sales Professionals - Join the 2012 Boom! Are you finding it harder to work for a boss? Have you always wanted a better work/life balance? Then build your own business. Start Part time or full time. Sky's-The-Limit Income Opportunity. Manage your own schedule. Be a part of the 2012 Boom. The Opportunity Our sales associates work for themselves under an authorized representative model and earn very well for themselves while enjoying a tremendous self-regulated lifestyle and building equity in a business that they may one day decide to sell. We currently have associates earning over 10k + per month who are also enjoying late breakfasts with their family, three or four day weekends, and a round of golf with their colleagues in the afternoon. Apply Now - Free Info To Express interest in this opportunity please click the APPLY NOW button below. The Person Our existing sales associates have come from diverse backgrounds: from sales and marketing, to law, accounting, general management, customer service, business owners, to stay at home mums and dads looking to return to the work force. They all have one thing in common and that is to build a stronger financial wall around themselves and their family's that is sustainable throughout even the most hostile of economic climates. The Rewards By following our simple 3 step system, on a part time basis, you have the potential to earn a 6 figure plus income. Our global organization experienced over 100% growth last year, with 2012 set for greater expansion. Work from anywhere with simply your laptop and phone to earn extraordinary money, enjoy an interesting and professional occupation, all the while introducing the work/life balance you've always wanted. Join an enthusiastic, growing team who offer collegial support. Ongoing professional development opportunities for successful applicants. Apply Now - Free Info To Express interest in this opportunity please click the APPLY NOW button below. Would be suitable for: sales manager, account manager, sales executive, success education personal development training, marketing manager, director, law, accounting, sales rep, customer service. sales manager account manager sales executive success education personal development training
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At A Glance To deliver an effective Accounting service to a range of internal and external customers that help meet the strategic imperatives of the business. The role will interface between the Financial Accounting team and its internal and external customers (Individual Commercial and Accounting Finance teams, Reporting, business line managers, internal & external audit and statutory authorities), supporting collaborative team-working and improve co-ordination of activities. What You'll Be Doing Organisational effectiveness & cost management * Challenge existing accounting processes. * Work to adopt optimal working practices to ensure business needs are met efficiently and effectively. Financial Accounting * Maintain ledgers for TUI UK and associated legal entities for areas such as Goodwill, Interest, Investments etc. * Take responsibility for the chart of accounts, optimising the structure and ensuring compliance across all the accounting teams. * Ensure accuracy of GL to HFM mappings and reconciliations, working closely with the HFM reporting team to resolve process issues and maximise efficiency. * Ensure adherence to policy, challenging and advising where appropriate. * Review and control journals relating to all areas of balance sheet responsibility. * Involvement within other principal central accounting areas, e.g. Non-Trading company ownership. * Assist the Financial Controller with any ad-hoc accounting requests/projects. Management Accounting * Work with the Reporting Team to provide commentary and analysis relating to variances between actual and forecast/budgeted balance sheet accounts. * Ownership and accountability for flow of information to commercial analysts to enable forecasts to be updated and reflective. Financial control * Work with the MI Team to ensure the accuracy of data from the original source of data entry through to the reported results from the financial ledgers. * Document all the processes surrounding areas of responsibility and generate a solid role handbook. * Develop KPI reporting around key areas of control e.g.:- * HFM journal posting * Oracle journal posting and journal authorisation * Manage the month end Oracle reporting timetable and ensure communication to and application from all other accounting areas. * Work with the Finance systems teams to ensure adequate controls exist around access rights and continual monitoring and updating takes place. * Create a working manual for all internal accounting papers, across all areas of Finance and drive continual improvement in key areas. Audit management * Support the Financial Controller to develop and maintain relevant audit schedules and relevant backing documentation/audit evidence. * Work with Financial Controller and support Internal Audit to identify and correct sub-optimal internal controls and operating procedures. Key Relationships (Internal & External contacts) * Reporting team - Consult/inform * Commercial & Accounting teams - Consult/inform * MI team - Consult/inform * Group Finance - Consult/inform * SCC Consult/inform * External & Internal Audit - Consult/inform What We're Looking For * Qualified accountant with experience of financial/management accounting and/or audit * Good technical accounting and analytical skills * Strong systems & process skills * Strong problem solving skills * Influencing and organisational skills Key Behaviours required Customer Obsessed * Understands customers' current and future needs * Continually works to build the customer relationship * Recommends and implements changes to add value to the customer journey Value Driven * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receives it well and acts upon it Job Division: Mainstream Location: Wigmore House finance manager operations luton hfm journal oracle journal qualified accountant good technical accounting analytical process problem solving influencing organisational skills
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At a Glance: Using your responsible leadership skills, you will motivate and develop the team to achieve sales targets. You will encourage your team to offer the highest standards of customer service whilst ensuring the efficient running of the travel shop. What You'll Be Doing: For our customer You will interact daily with customers to make them feel special and valued, and will personally deal with any complex problems that may arise in order to maintain their loyalty and trust, whilst supporting your team. For our company Providing commercial vision, you'll lead and develop your team ensuring they consistently hit all targets and maximise profitability. Ideally, you'll be an experienced manager with a background in travel, but it will be your track record in sales and ability to inspire your team that will set you apart. What We're Looking For Essential * Proven target based sales experience * Customer service experience * Experience of managing a team * Experience of staff training and development * Excellent communication and influencing skills * Experience in making difficult decisions Desirable * Previous experience in a similar role * Travel industry knowledge * Knowledge of retail travel IT systems What We Can Offer You * Competitive salary with excellent bonus/commission earning potential * Excellent career prospects * Initial and on-going training * Yearly incremental holiday concessions * Heavily discounted travel from various travel companies * Generous discounts off TUI Travel products and services (including friends & family discount) * TUI Travel contributory pension scheme (Eligible after 12 months service) * Generous holiday entitlement * Life Assurance * Educational * Uniform * Season ticket loan * Childcare vouchers * Share Incentive Plan * Recommend-a-friend bonus * Free Travel Insurance Job Division: Mainstream Location: TS-Ipswich thomson retail manager ipswich full time retail customer services sales travel tourism sale services excellent communication influencing skills it systems
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At A Glance To use the information available to work proactively with the business and with the After Travel team to resolve a customer's complaint at the first instance and to feedback the root causes to the relevant business areas. To support the management of the department by producing and reviewing operational reporting to ensure that departmental objectives are met. To support the head of department and our Finance business partner through accurate forecasting and reconciliation of customer care and operational budgets c8m. What You'll Be Doing * Managing circa 5 - 20 FTE, cascading the department and Company's vision, strategy and objectives to the team, ensuring each and every team member understands the role they play in achieving these objectives * Developing the team providing coaching and mentoring, setting individual objectives and personal development plans and ensuring that each team member is competent and capable of doing the same for their teams, supporting where necessary * Working with manual and automated data capture * Using Oscar to access customer information where necessary and competently using Business Objects * Future (internal operational and reporting) systems development including the After Travel and Change Control data capture and reporting requirements within the Phoenix project * Supporting the After Travel Customer Support Team through operational reporting to identify suitable KPI's and targets for the department and put steps in place to ensure these are measureable * Taking responsibility for resource management of the teams to ensure the right skills are in place at all times, proactively planning for peaks and troughs in activity as well as responding to current pressures * Working with the Team Managers to proactively identify areas of strengths and weakness within the team addressing poor performance areas * Measuring and analysing departmental MI to support the department in managing seasonal workload proactively and help identify pressure points * Responsibility for collating and analysing all customer feedback received into the department * Demonstrating a thorough understanding of the reasons why our customers have contacted us to allow us to, where possible, proactively resolve issues before they have been raised and supporting the 'After Travel Customer Support Team' to ensure our processes enable us to resolve any issues that cannot be proactively identified * Presenting output of customer feedback analysis to the business in a user friendly, useful and engaging format so that this information may be used to improve the products and service we offer and to ensure the same issues don't happen again * Monthly reconciliation of customer care and operational budgets of c8m and production of reporting and monthly balance sheet accruals in line with forecasts * Use forecasting models to manage compensation and operational budgets in-line with five year plan * Work with HE teams, suppliers and finance to ensure all compensation spent is reclaimed back into the business at first opportunity What We're Looking For * Strong communication skills (written and verbal) * Use of IT systems/tools to identify/measure data trends and presentation of outcome - Particularly Business Objects, Excel and Access. Oracle a benefit * Understanding of data processes and warehousing * Analytical & problem solving * Strong Presentation skills * Negotiation and influence * Team management and development * Ability to implement and manage change and adapt to a fast paced changing environment * Proven track record of delivering results that improve customer satisfaction and profit * Ability to project manage * Ability to demonstrate the balance between customer service and the commercial needs of the business * Strong personal accountability, commitment, and drive Hiring Manager - Kirsteen Craig Job Division: Mainstream Location: Wigmore House business analysis reclaims senior team manager luton strong communication skills it systems excel access oracle analytical problem solving presentation skills
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Night Shift Manager - Hygiene & Production Norfolk 10pm-6am Monday-Friday £36,000 & Benefits Commutable from Attleborough, Fakenham, Great Yarmouth, Hunstanton, Kings Lynn, Norwich and Thetford Are you a Hygiene Manager looking for a role that offers greater responsibility giving you the opportunity to manage production and engineering as well as sanitation for a successful multi-site manufacturer? Our client is a well-established manufacturer and is currently looking for a strong people and process manager to join their team. You will be required to work 10pm-6am Monday to Friday and will be responsible for maximising the effectiveness, efficiencies and performance of your team. The Shift Hygiene Manager role; * Focusing on Hygiene and sanitation, ensuring GMP are followed and PPE is worn in the correct manner * Accident and near miss investigations and reporting * Maintaining quality standards through regular audits, investigations into non-conformances and other incidents impacting on quality * Training, development and motivation through appraisals * Rota planning and holiday and sickness cover; deployment of agency staff as and when required The Successful Hygiene Manager will have; * Previous experience in a similar role within a food manufacturing company * Willing and able to work on permanent nights * Quality and sanitation focused individual with good all round communication skills * Organised and forward thinking * Good team player and leader, who leads by example * HACCP qualified People Source will pay a referral bonus between £200 and £500 if you recommend anyone to this position. Terms and conditions are on our website, ... "This position is being advertised by an employment business in the case of temporary positions and an employment agency in the case of permanent positions." People Source Consulting Ltd are specialist Technical recruiters within the Food, Drink and Packaging sectors. The roles we cover are; Operations Managers, Group Technical Managers, New Product Development Managers, Technical Managers, QA/QC Managers, Hygiene Managers, Engineering Managers, Maintenance Engineers, QA's, QC's, Development Technologists, Development Chefs, Innovation Managers, Quality Engineers, Food Technologists and Packaging Engineers hygiene production health and safety quality manufacturing food haccp
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MG in Norwich City Centre is a marketing and sales company that outsources its services to companies that are looking to increase their market share or enhance their brand's image. MG currently has multiple openings for people with above average customer service skills that are interested in: * Marketing/ Brand Management * Sales/ Account Management * Customer Service/ Client Relations * Business Development/ Management We acquire new customers for our clients by meeting potential customers face-to-face and explaining their products and services in detail. Our clients are looking for us to increase representation for them throughout the Norfolk region and branch out into new markets before the end of the year. We recently expanded into Europe, so there will be national and international travel opportunities available to some. No specific experience is required because we offer daily product-training workshops. We also offer ongoing guidance and support because each individual's results contribute to the company's success as a whole. Previous experience involving customer interaction (such as retail sales, customer service, waiting, bar work, etc.) can be beneficial, but we're simply looking for people that: * Are over 18 years of age and eligible to work in the UK * Can commute to Norwich City Centre on a daily basis * Are willing to work hard and are driven to achieve success * Have a positive attitude and are generally optimistic * Want an opportunity to grow personally and professionally * Are willing to work hard because growth and earnings are result-based *** Please send your CV through the online application process for consideration. If your CV is successful, we will notify you straight away via email or phone, so please be sure your contact details are provided. Thanks for your interest in MG. We look forward to hearing from you! *** For more information about MG, find us on your favourite social media site: Like our Facebook page: /MGLimited Follow our Tweets on Twitter: @MGLtdNorwich marketing or sales or customer service or trainee or assistant or advisor or call centre or telesales or telemarketing
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