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Web Experience Professional - Uxbridge, Middlesex (ID: 2888) Don't show me jobs with titles like this
Standard job- Recruiter
- Canon (UK) Ltd Don't show me jobs from Canon (UK) Ltd
- Salary
- From £36,000 to £42,000 per year
- Location
- UB111ET Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
Job Purpose and Summary: The Web Experience Professional, as owner of the Service & Support web strategy, is responsible for the overall customer journey on the Service & Support website pages and constantly strives to further improve that experience while ensuring that it is aligned with the corporate web and channel strategy of Canon. Through analysis of customer usage, market research, generated feedback, benchmarks and industry knowledge, the Web Experience Professional aims to continuously better the customer web experience and to make it best in class. Responsibilities and Tasks: Provide key input into the development of a Services & Support web strategy for our customers, ensuring that it is fully aligned with Canon's overall corporate web strategy. Responsible for the on-going continuous improvement of the Services & Support web areas by using all available performance management & customer feedback data to further optimise our web support presence. Aligns all Services & Support web initiatives with applicable Web functions outside Services & Support ; harmonizes strategy and initiatives with overall Canon Web targets and initiatives Maintains day to day operational responsibility for the Services & Support web pages and overall ownership of the critical operational content management processes and service delivery, even if delivered by other Services & Support staff. Communicates on behalf of Services & Support with regards to web policy and web operations with all interested internal and external parties including Canon Japan, the wider Canon Service & Support community, Sales & Marketing, Corporate Communications and our outsourced Services & Support Contact Centres Provides reports and analysis applicable to the performance Services & Support area - using these to highlight underperforming areas and to provide the support for business cases proposing further improvements. Provides experience and knowledge of industry best practices with regards to the provision of customer web support services Drive the strategic direction and implementation of Services & Support web presence Primary responsibility for compiling and maintaining the Services & Support operating budget for the web area. Adheres to all necessary financial processes and ensures that all necessary billing, internal recharges, cost allocations are handled in a timely manner. Represents Services & Support in all applicable projects relating to the customer web experience and the further development and provision of services. Required Skills and Qualifications: Languages: English written and oral. Experience: Background in Web experience management Able to present the company as the leading edge portal company, with the main focus on User Experience; Familiar with the market, it's competitors and the technology Familiarity with developing and delivering web experience programs and with Canon's information infrastructure is an advantage. Profile & Personal Qualities: This role requires a pro-active, results-driven candidate who can work autonomously (requires minimal guidance) and who brings "solutions" to management. The individual must be committed to getting the job done and able to bring the right people together in order to solve issues. A sound level of business comprehension is required in order to effectively fulfil this role The individual has to be an outstanding team player that is committed to taking on challenges and who is passionate about achieving the desired results. A willingness to learn Excellent communicator Good analytical skills - can interpret business, operational and financial indicators. In-depth understanding on which areas need to be investigated further Operates successfully under pressure Strong organization skills Excellent Excel and reporting skills Strong issue resolution skills - with natural ability to completely understand all aspects of the issue raised, identify appropriate investigation route, and find, implement and communicate solutions. Strong process and procedure skills Competencies: Create Solutions to Problems Drive for Results Further Information: Location: Stockley Park, Uxbridge, Middlesex Closing Date: Salary: Competitive + 15% bonus Canon Benefits; * Annual 15% Bonus scheme * Pension scheme * Private Medical Insurance * Long service awards * Enhanced maternity pay * Enhanced company sick pay * Long Term Group Disability Cover * 25 days holidays per year * Staff Purchase Scheme * Subsidized restaurant * Subsidized Dry Cleaning * Ride to Work scheme * Employee Assistance Programme * Flexible Working Policy No Agencies Please web development
- Posted on
- Reference
- CEL122
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