Recruiter

Azteq Solutions Don't show me jobs from Azteq Solutions

Salary

From £15,000 to £20,000 per year

Location

Bolton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

* Providing 1st line support to the Help Desk logging all calls received. * Answering and resolving calls received over the telephone, remote and onsite escalating to Help Desk Supervisor where relevant * Diagnose software and hardware problems liaising directly with 3rd party vendors on behalf of customer where required * Issuing of all Field Service Reports to engineers * Resolving any hardware faults received within the Support Workshop * Providing assistance to the Installation Team with the delivery of School network installations * Experience of resolving support calls on site, over the telephone and using remote services * Knowledge of Windows 2003/Windows 2008 Server Solutions * Knowledge of Windows 7 and XP Pro workstations * Backup solutions ie. Symantec Backup Exec * Fault Finding of Interactive whiteboard solutions ie. SMART/Promethean * Anti Virus Software ie. Sophos * Knowledge of fault finding active hardware such as network switches * Knowledge of fault finding wireless solutions * Experience of working within an educational environment * Basic knowledge of VMware vSphere and Citrix XenApp and Citrix XenDesktop a distinct advantage 1st line support vmware help desk call log windows