Recruiter

TUI Travel PLC

Salary

From £29,730 to £29,730 per year

Location

Luton

Job term

Permanent

Job hours

Full time

Licensing Executive - Luton

To apply for all appropriate licences, traffic rights and overflight permits for all flights in the Thomson Airways flying programme
What You'll Be Doing 
- Apply in a timely manner for all traffic rights and overflight permits to accommodate the commercial flying programme
- Apply in a timely manner, where necessary, for border control authorisations and landing rights.
- Apply to UK authorities for any wet leases, and sub-charters in accordance with current published procedures
- Apply, where necessary, for overseas permissions to operate wet leased aircraft.
- Maintain an up to date list of primary contacts to obtain traffic rights and overflight clearances. (Local Agents/Legal Representatives/ Handling Agents)
- Maintain up to date copies of Licences, permits and aircraft documents necessary to obtain overflight and traffic rights
- Liaise with Head of Regulatory Affairs/Group Legal in respect of legal agents to obtain traffic rights etc
- In conjunction with Head of Regulatory Affairs, maintain and distribute Seat Sales and Licensing Guidelines document for TUI Travel UK
- Provide advice and guidance to Thomson Airways sales teams on changes to local regulations that may affect flight operations
- Provide advice and guidance on the ability to carry cargo on flights according to the commercial needs to maximise sales
What We're Looking For 
- Industry experience would be desirable, ideally in an Operations or Planning environment
- Educated to GCSE/‘O’ Level standard
- Clear articulate communicator 
- IT Competent and proven capability in MS Office applications
Personal Attributes
- Excellent interpersonal skills and negotiating awareness
- Professional manner
- Highly organised and focussed individual
- Excellent attention to detail
Closing Date - 27th May 2013

Recruiter

Tui Head Office

Salary

From £30,000 to £35,000 per year

Location

Luton

Job term

Contract

Job hours

Full time

CRM Manager (Pre-Departure) - Luton - Fixed Term

The CRM Manager (Pre-departure) is responsible for planning and implementing CRM activity in support of the customer pre-departure strategy as well as reporting against its performance and recommending/delivering changes to improve performance. They will take specific accountability for the master brand/s.
What You'll Be Doing 
Activity
- Input into the development of a customer pre-departure strategy.
- Responsible for the development strategy for our ‘My’ websites to help enhance our customer’s pre-departure experience.
o Work with stakeholders to understand the most appropriate opportunities to roll-out and develop our ‘My’ websites and build business cases to gain approval for system enhancements.
o Clearly define business requirements.
o Manage User Acceptance Testing of new developments.
o Maintain a ‘Development plan’ outlining current developments with prioritisation, progress and costs, as well as potential future developments.
o Manage the day-to-day maintenance of the websites and proactively identify and resolve issues.
- Responsible for the development of supporting contact strategies and activity for our different brands and customer segments that deliver a positive return on investment. This should encourage a two-way dialogue with our customers to help drive brand engagement and relevancy of communications.
o The strategy should be based on customer and brand insight to ensure it is relevant to our target audience, and consider historical performance analysis in any recommendations.
o Manage campaigns and activity, including planning, scheduling, creative briefing, technical briefing, approval of creative, testing and project sign-off.
o Responsible for ensuring that all activity is delivered on-time, to budget and with relevant approvals.
o Work with the Data & Analytics team to develop appropriate customer segmentation to drive our strategy and targeting, and overlay with additional segmentation to drive relevance of content. This should optimise the use of relevant customer data to drive relevancy of content and marketing (e.g. web search data, in-store data etc.)
o Campaign briefs should use customer insight wherever possible.
o Accountable for day-to-day operations to support regular activity, ensuring delivery against service levels (e.g. nurture programme).
o Responsible for a continuous test and learn approach to drive improvements in performance.
o Responsible for ensuring relevant processes are in place so that activity is legally compliant, covers all relevant business policies and meets the requirements of our brand guidelines and product range.
- Manage new developments that support the pre-departure strategy;
o Investigate, recommend, justify and test new innovations that will help to improve our ability to meet our overall business objectives.
o Produce business cases to gain approval for new investment and system enhancements.
o Work with the Acquisition team on the enhancement of engagement and transactional warehouse (including web search data, email click data, retail enquiry data, transactional data, propensity models etc.) to support the pre-departure strategy.
Reporting
- Produce regular reports that demonstrate the value driven from all activity.
- Use KPIs and customer insight to make recommendations for future enhancements to the strategy, creative approach, customisation, offer and targeting.
Budgets
- Responsible for overall day-to-day management and forecasting of relevant budget.
- Manage Purchase Order and Invoice process for specific activity, to ensure all expenditure is approved, forecasted and accounted for in line with business policies and processes.
Team management
- Supervise direct reports ensuring prioritisation of workloads and, where relevant, personal development plans.
- Manage other activity as and when required.
Key Relationships (Internal & External contacts)
Internal
- Senior CRM Manager - line manager
- CRM Executive/s – direct report
- Wider CRM team – share processes and learning
- Data & analytics team – segmentation, modelling and performance analysis.
- Brand – integration with wider marketing activity
- ECommerce & Retail – contact strategy that integrates all channel activity.
- Product – commercial priorities for inclusion in activity
- Legal - compliance
- Purchasing – advertising contributions
- Procurement – contract negotiations
- Airline/Overseas - for inclusion of requirements and information
- Finance – for collection of monies
External
- Creative agencies – planning, briefing, approval of activity and cost approval
- eCRM agency – planning, briefing, development testing and performance analysis.
- Printers - planning, briefing, testing and approval of activity and cost approval
What We're Looking For 
- Educated to a degree standard
- Proven track record in similar CRM or Marketing roles
- Experience of marketing that uses customer data to personalise content and offers.
- Experience of working with customer segmentations to drive marketing activity.
- Detailed knowledge of ECRM, website development technology, behavioural targeting techniques and best practice.
- Experience of digital print would be an advantage, but not essential.
- Experience of managing website development.
- Excellent presentation & communication skills, with proven ability to influence senior stakeholders.
- Understanding of relevant legal requirements (Package Travel Regulations, Data Protection and Consumer Protection and Advertising Standards)
- Proven ability to brief, manage and implement medium-sized marketing projects.
- Experience of developing marketing strategies.
- Experience of using customer analytics and performance reporting to demonstrate ROI.
- Managed external agencies and suppliers.
- Experience of supervising direct reports would be an advantage.
- Ability to work autonomously and align priorities with wider business strategy.
- Flexible approach to working within a fast changing environment
- PC literate – Excel, Word, Powerpoint
Hiring Manager - Denise Cooper

Recruiter

Tui Head Office

Salary

From £29,730 to £29,730 per year

Location

Luton

Job term

Permanent

Job hours

Full time

Programme Support Executive - Luton

To manage the TUI Group Operations Centre (GOC) relationship with TOM to ensure the provision of a high quality of flight planning, and adherence to the service level agreement. To be the key contact between TOM and NATS in order to generate fuel efficiencies for the business and input in to airspace strategy. To assist the Programme Delivery Manager in the day to day running of the airline including ensuring adequate provision of IT equipment and software, and deputise in his absence.
What You'll Be Doing 
- To manage the TUI GOC relationship as a supplier for dispatch services, including writing and ensuring adherence to the service level agreement.
- To ensure route optimisation is monitored and delivered to the business, through customer       feedback and NATS liaison.
- To manage fuel consumption through efficient flight planning processes in conjunction with TUI GOC.
- To be the supplier key contact for TUI GOC / CFMU / NATS.
- To respond to air safety reports for flight planning and ATC related issues.
- To manage requests for jump seat authorisation from TUI GOC and NATS.
- Internal navigation key contact.
- Support the B787 and Jeppesen flight planning integration.
- Analyse statistical data with regard to On Time Performance and fleet utilisation to drive improvements in liaison with Operational Planning.
- To represent Thomson Airways at the TUI Group Ops Working Group meetings.
- Manage the contract for provision of weather services for the Operations department.
- Produce rosters, manage leave and overtime for the Operations department.
- Collate operational costs for ground damage incidents for recovery company.
- Deputise for Programme Delivery Manager in his absence.
- Other as directed by Programme Delivery Manager.
What We're Looking For 
- An understanding of a flight plan is essential.
- An understanding of Air Traffic Control procedures is essential.
- Previous experience within an airline operations environment.
- Good team player and interpersonal skills, this role requires a lot of inter departmental liaison and representing the company with external bodies.
- Attention to detail and accuracy essential.
Any additional relevant information:
Some travel will be involved to represent Thomson Airways at meetings; Candidates should bear this in mind for flexibility.
Closing Date - 27th May 2013

Recruiter

Tui Head Office

Salary

From £50,000 to £55,000 per year

Location

Luton

Job term

Permanent

Job hours

Full time

Commercial Finance Manager – Flight Operations - Luton

To support the Head of Operational Finance in providing an effective finance business partnering service to the Director of Flight Operations and the senior Flight Operations management team. To be responsible for identifying, assessing and driving commercial opportunities and projects across Flight Operations, and to take ownership for planning, forecasting and reporting for the area.
What You'll Be Doing 
- Responsible for providing finance support in respect of a combined cost base of £0.6bn (Pilot salaries £95m, Training £5m, Fuel £452m and Overheads £0.7m)  
- Business partnering, primarily with the Director of Flight Operations direct reports and their teams
- To lead the planning, budgeting and forecasting requirements for Flight Operations
- Identify and manage risks and opportunities within remit
- Produce detailed, insightful monthly reporting packs for presentation to senior management
- Support seasonal pricing rounds and subsequent reporting
- Work closely with key stakeholders to drive the realisation of commercial opportunities
- Work with purchasing teams on contract negotiations
- Work closely with the Airline Accounting team regarding the P&L, balance sheet and cash impacts of forecast changes
- Work closely with the MI team to fully utilise the improved provision of MI from all applicable systems
- Lead, coach and motivate a small team
- Drive improvement of processes/controls within area
- Act as area lead on COSO/SFS implementation initiatives
Key Relationships (Internal & External contacts)
- Airline heads of dept  Partner/consult/inform
- Airline board directors Partner/consult/inform
- Head of Operational Finance, Airline Partner/consult/inform
- Finance team Team Member/Support 
- Reporting team Partner/consult/inform
- Accounting team Partner/consult/inform
What We're Looking For 
- A qualified accountant with proven PQE and specifically experience of supporting/partnering commercial teams 
- Commercial judgement and ability to influence at senior manager level
- Strong analytical and presentational skills
- Working knowledge of Managing for Value 
- Demonstrated capability of building relationships at a senior manager level

Recruiter

Tui Head Office

Salary

From £21,000 to £22,972 per year

Location

Luton

Job term

Permanent

Job hours

Full time

As part of the Product Centre team, the post holder is accountable for coordinating the day-to-day Cabin Crew, operational and stakeholder feedback to drive the continuous improvement of the current specification. Additionally the post holder will coordinate the communication between the Product Centre and the nominated service providers and suppliers. 
What You'll Be Doing 
- To ensure all cabin crew feedback is obtained and recorded so that trends and analysis can be effectively completed, by reading flight reports and visiting crew rooms to understand current issues
- Monitors the performance of service providers through the contracts, SLA’s and on time initiatives. Feeding back to the appropriate business areas regularly
- To ensure all non-directorate departments receive feedback and provide the relevant responses to the agreed timescales
- Supporting the Regional Managers in Cabin Service Delivery, feeding back current issues and trends, and supporting developmental Cabin Crew project work when required
- To collate and record all performance data for the inflight operations and cleaning service providers to support the management of the service level agreements by trending the cabin crew flight reports
- To deliver operational communication to the cabin crew, including flight briefs, adhoc requirements, Safety and Crew Notices, ‘have you heard’ and weekly updates. E.g. “Know your stuff”
- To support with representation of Cabin Services in Crisis situations and required operational communications
- To ensure safety, environmental and business risk management systems are embedded within the organisation
- Daily management & communication of commercial changes, supporting the weekly flying programme by identifying any anomalies and additional flights including sub-charters
- To manage the content and functionality of CCB/Livelink/Crew Portal system to support the crew community
- Support the development and communication of crew menu specifications through our Service Partners e.g “Focus on Food”
- To support implementation of Inflight Continuous Improvement processes
- Trials/Special Requests and Incentives – set up, monitor and collate feedback with recommendations following a trial flight or period
- To support the Inflight Product and Continuous Improvement team with projects where directed
- To support the Inflight Retail team with managing the onBos system, including inputting targets, Product information, ullage and detained templates and creating C208’s/Pos sort orders
- To monitor external feedback sights such as Trip Advisor and SkyTrax and feed back to relevant departments. 
- To assist DTI Software and Inflight Commercial Manager with the IFE licencing and AVOD information for longhaul flying
What We're Looking For 
- Strong verbal, written, presentation and analytical skills with key attention to detail.
- Strong IT skills – Word/Excel essential
- Excellent communication skills
- Excellent organisation and planning skills
- Cabin crew flying experience advantageous
- Ability to obtain an airside I.D, 5 year referencing required. To assist with base visits. 
 Personal attributes:
- Self-motivated and self-managing
- Able to demonstrate initiative
- Good problem solver, able to present and deliver solutions
- Passionate about driving change that will benefit our customers and crew.