Recruiter

Tui Airline

Salary

From £21,000 to £22,972 per year

Location

Luton

Job term

Permanent

Job hours

Full time

Product Centre Coordinator - Luton

At A Glance
As part of the Product Centre team, the post holder is accountable for coordinating the day-to-day Cabin Crew, operational and stakeholder feedback to drive the continuous improvement of the current specification. Additionally the post holder will coordinate the communication between the Product Centre and the nominated service providers and suppliers.
What You'll Be Doing
- To ensure all cabin crew feedback is obtained and recorded so that trends and analysis can be effectively completed, by reading flight reports and visiting crew rooms to understand current issues
- Monitors the performance of service providers through the contracts, SLAs and on time initiatives. Feeding back to the appropriate business areas regularly
- To ensure all non-directorate departments receive feedback and provide the relevant responses to the agreed timescales
- Supporting the Regional Managers in Cabin Service Delivery, feeding back current issues and trends, and supporting developmental Cabin Crew project work when required
- To collate and record all performance data for the inflight operations and cleaning service providers to support the management of the service level agreements by trending the cabin crew flight reports
- To deliver operational communication to the cabin crew, including flight briefs, adhoc requirements, Safety and Crew Notices, have you heard and weekly updates. E.g. Know your stuff
- To support with representation of Cabin Services in Crisis situations and required operational communications
- To ensure safety, environmental and business risk management systems are embedded within the organisation
- Daily management & communication of commercial changes, supporting the weekly flying programme by identifying any anomalies and additional flights including sub-charters
- To manage the content and functionality of CCB/Livelink/Crew Portal system to support the crew community
- Support the development and communication of crew menu specifications through our Service Partners e.g Focus on Food
- To support implementation of Inflight Continuous Improvement processes
- Trials/Special Requests and Incentives set up, monitor and collate feedback with recommendations following a trial flight or period
- To support the Inflight Product and Continuous Improvement team with projects where directed
- To support the Inflight Retail team with managing the onBos system, including inputting targets, Product information, ullage and detained templates and creating C208s/Pos sort orders
- To monitor external feedback sights such as Trip Advisor and SkyTrax and feed back to relevant departments.
- To assist DTI Software and Inflight Commercial Manager with the IFE licencing and AVOD information for longhaul flying
What We're Looking For
- Strong verbal, written, presentation and analytical skills with key attention to detail.
- Strong IT skills Word/Excel essential
- Excellent communication skills
- Excellent organisation and planning skills
- Cabin crew flying experience advantageous
- Ability to obtain an airside I.D, 5 year referencing required. To assist with base visits.
Personal attributes:
- Self-motivated and self-managing
- Able to demonstrate initiative
- Good problem solver, able to present and deliver solutions
- Passionate about driving change that will benefit our customers and crew.
Hiring Manager - Victoria Graha
Job Division: Mainstream
Location: Wigmore House

Recruiter

Tui Head Office

Salary

From £21,000 to £22,972 per year

Location

Luton

Job term

Permanent

Job hours

Full time

As part of the Product Centre team, the post holder is accountable for coordinating the day-to-day Cabin Crew, operational and stakeholder feedback to drive the continuous improvement of the current specification. Additionally the post holder will coordinate the communication between the Product Centre and the nominated service providers and suppliers. 
What You'll Be Doing 
- To ensure all cabin crew feedback is obtained and recorded so that trends and analysis can be effectively completed, by reading flight reports and visiting crew rooms to understand current issues
- Monitors the performance of service providers through the contracts, SLA’s and on time initiatives. Feeding back to the appropriate business areas regularly
- To ensure all non-directorate departments receive feedback and provide the relevant responses to the agreed timescales
- Supporting the Regional Managers in Cabin Service Delivery, feeding back current issues and trends, and supporting developmental Cabin Crew project work when required
- To collate and record all performance data for the inflight operations and cleaning service providers to support the management of the service level agreements by trending the cabin crew flight reports
- To deliver operational communication to the cabin crew, including flight briefs, adhoc requirements, Safety and Crew Notices, ‘have you heard’ and weekly updates. E.g. “Know your stuff”
- To support with representation of Cabin Services in Crisis situations and required operational communications
- To ensure safety, environmental and business risk management systems are embedded within the organisation
- Daily management & communication of commercial changes, supporting the weekly flying programme by identifying any anomalies and additional flights including sub-charters
- To manage the content and functionality of CCB/Livelink/Crew Portal system to support the crew community
- Support the development and communication of crew menu specifications through our Service Partners e.g “Focus on Food”
- To support implementation of Inflight Continuous Improvement processes
- Trials/Special Requests and Incentives – set up, monitor and collate feedback with recommendations following a trial flight or period
- To support the Inflight Product and Continuous Improvement team with projects where directed
- To support the Inflight Retail team with managing the onBos system, including inputting targets, Product information, ullage and detained templates and creating C208’s/Pos sort orders
- To monitor external feedback sights such as Trip Advisor and SkyTrax and feed back to relevant departments. 
- To assist DTI Software and Inflight Commercial Manager with the IFE licencing and AVOD information for longhaul flying
What We're Looking For 
- Strong verbal, written, presentation and analytical skills with key attention to detail.
- Strong IT skills – Word/Excel essential
- Excellent communication skills
- Excellent organisation and planning skills
- Cabin crew flying experience advantageous
- Ability to obtain an airside I.D, 5 year referencing required. To assist with base visits. 
 Personal attributes:
- Self-motivated and self-managing
- Able to demonstrate initiative
- Good problem solver, able to present and deliver solutions
- Passionate about driving change that will benefit our customers and crew.

Recruiter

Tui Head Office

Salary

From £29,730 to £29,730 per year

Location

Luton

Job term

Permanent

Job hours

Full time

Programme Support Executive - Luton

To manage the TUI Group Operations Centre (GOC) relationship with TOM to ensure the provision of a high quality of flight planning, and adherence to the service level agreement. To be the key contact between TOM and NATS in order to generate fuel efficiencies for the business and input in to airspace strategy. To assist the Programme Delivery Manager in the day to day running of the airline including ensuring adequate provision of IT equipment and software, and deputise in his absence.
What You'll Be Doing 
- To manage the TUI GOC relationship as a supplier for dispatch services, including writing and ensuring adherence to the service level agreement.
- To ensure route optimisation is monitored and delivered to the business, through customer       feedback and NATS liaison.
- To manage fuel consumption through efficient flight planning processes in conjunction with TUI GOC.
- To be the supplier key contact for TUI GOC / CFMU / NATS.
- To respond to air safety reports for flight planning and ATC related issues.
- To manage requests for jump seat authorisation from TUI GOC and NATS.
- Internal navigation key contact.
- Support the B787 and Jeppesen flight planning integration.
- Analyse statistical data with regard to On Time Performance and fleet utilisation to drive improvements in liaison with Operational Planning.
- To represent Thomson Airways at the TUI Group Ops Working Group meetings.
- Manage the contract for provision of weather services for the Operations department.
- Produce rosters, manage leave and overtime for the Operations department.
- Collate operational costs for ground damage incidents for recovery company.
- Deputise for Programme Delivery Manager in his absence.
- Other as directed by Programme Delivery Manager.
What We're Looking For 
- An understanding of a flight plan is essential.
- An understanding of Air Traffic Control procedures is essential.
- Previous experience within an airline operations environment.
- Good team player and interpersonal skills, this role requires a lot of inter departmental liaison and representing the company with external bodies.
- Attention to detail and accuracy essential.
Any additional relevant information:
Some travel will be involved to represent Thomson Airways at meetings; Candidates should bear this in mind for flexibility.
Closing Date - 27th May 2013

Recruiter

Tui Head Office

Salary

From £22,000 to £22,000 per year

Location

Luton

Job term

Permanent

Job hours

Full time

PR Executive - Luton

This position is responsible for the day-to-day handling of the Press Office’s day-to-day activities, social media networks and campaigns.  
The PR Executive will engage with media and bloggers responding to any day-to-day requests they might have. They will also be required to help the other Press Officers in the team out with press statements and press releases when needed, as well as organise press trips. 
The candidate will therefore need the ability to work on their own initiative, have a solid knowledge of the media, social media landscape, good relationships internally and be able to write competently and have a good knowledge of online media and systems.  
What You'll Be Doing 
- Proposing and writing press releases on newsworthy stories and distributing to appropriate media with photography and other relevant material. 
- Responding to media requests in a timely manner
- Drafting clear statements on issues to ensure we present our brands in the best light and limit damaging publicity. 
- Day-to-day handling of the TUI News Room’s Twitter feed ensuring that we tweet regularly about our own news, comment on any relevant news or industry issues, tie in with trending topics and keep in touch with journalists and bloggers. 
- Managing the day-to-day running of the Thomson and First Choice Online Press Centres, ensuring they are up to date with all of the businesses correct information, press releases and images. 
- Ensuring all relevant PR campaigns projects and press releases are publicised on the TUI Blogs or via the brand Twitter and Facebook pages.  
- Building relationships with key media and bloggers ensuring we have good relationships with them and keep them up to date on the work we are looking at. 
- Working with the PR Manager and Senior Press Officers to develop ideas for the Press Office PR Plan and support its implementation. 
- Working closely with the Social Media, Search Engine Optimisation, Editorial and Marketing teams to ensure synergy across all brand communication. 
- Working with the Social Media Customer Service team to address issues on Facebook, Twitter and within online forums that need a response from the brand. E.g. TripAdvisor, CruiseCritic.co.uk and Mumsnet etc.
- Planning and setting up press trips including pitching the trips to key media and logistics coordination. 
- Assisting with creating content for PR campaigns to sit on Twitter and Facebook 
- Monitoring the news agenda and looking for opportunities for Thomson and First Choice to comment that is in keeping with the brand values. 
Key relationships (internal & external contacts)
- Media - excellent knowledge of key players needed and ability to build new relationships 
- Bloggers – good relationships with bloggers who write about relevant issues and are influential for the brand 
- Search Engine Optimisation team – ensure both parties are kept up to date with each other’s activity and that we work together on blogger initiatives and on promoting their activity
- Social Media Team – ensure that both Social Media Marketing and Social Media Customer Service teams have a clear idea of what the other are doing and work with them to deliver our PR campaigns.  Also work closely to handle issues that have PR potential. 
- PR Team - ensure our position on all key issues is widely known and adopted by the team 
- Overseas management teams - ensure we work closely with them, delivering activity that helps them achieve their long term goals. 
- Customer Operations - ensure incidents are managed to the best of our ability 
- After Travel Care teams - ensure issues are dealt with in a sensitive manner, befitting our brands 
- Internal Communications - ensure timely, relevant communication of key projects to promote PR projects to the wider business 
- Product – work closely to ensure we are kept in the loop on new destinations and hotels to support promotion of this, but also to get information quickly from the team to support our issues management  and press releases
- Purchasing – work closely to secure complementary accommodation at key units to keep the return on investment of press trips higher
What We're Looking For 
- Understanding of the role of PR in the marketing mix 
- Understanding the role of social media in the communications and marketing mix
- Understanding of how to communicate with consumers via social media channels 
- Experience of working in a busy press office and of working under pressure 
- Good media/blogging contacts preferable or ability to build good contacts 
- Experience of handling incidents/issues including preparation of statements
- Ability to work independently and use initiative to find solutions to any obstacles
- Understanding of the media agenda in a crisis situation and the way this impacts on how a company responds. 
- Excellent writing skills and ability to write variety of materials from blog posts, statements and  press releases to Tweets, posts and internal news stories. 
- Ability to establish relationships with people at all levels. 
- Seen as a credible ambassador for the brands and is able to influence external audiences in an appropriate manner. 
- Capable of understanding the bigger picture, with an eye for detail. 
- Understands the sensitive nature of some of the issues they will be involved in and an ability to be both diplomatic and discreet. 
- Good technical skills, with knowledge of Adobe Photoshop, Powerpoint and online monitoring tools such as BrandWatch and Hootsuite to assist with social media monitoring and produce invites and presentations for events and projects. 
Hiring Manager - Chloe Joint