Recruiter

EA - SMP Acquisitions Don't show me jobs from EA - SMP Acquisitions

Salary

From £250 to £450 per week

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Get out of your current job and try something a bit more exciting? Do you want to make new friends? Want to earn lots of cash to pay off debts? We have what you are looking for! SMP Acquisitions is a face to face sales, marketing and customer service company working on behalf of well known national and international clients. Due to demand and our massive goals this quarter we are currently looking for people to join us in our Luton office in sales, marketing and customer service. We will provide: * An fun and exciting environment * Opportunities to travel * The opportunity to learn new skills * A supportive environment You need: * A great attitude * A love for working as part of a team * A great work ethic No experience is necessary as full product training is provided. For the right people a business development program is also available. Pay is completely based on performance with average earnings up to 450/week If you are outgoing personality, enjoy talking to people and are customer orientated then GET ON BOARD NOW! sales marketing customer service promotions retail hospitality travel tourism

Recruiter

EA - SMP Acquisitions Don't show me jobs from EA - SMP Acquisitions

Salary

From £350 to £600 per week

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

RESTAURANT / RETAIL / CUSTOMER SERVICE - ENTRY LEVEL SALES Servers & Retailers - Start your Career NOW! Bartenders, Hostess, Wait Staff, Hospitality Experts, or Customer Service People, we need your help! *Please note: This opening is not based in a bar nor restaurant. We are seeking people with experience working with customers face to face for our marketing, sales and new customer acquisition campaigns. * Due to rapid growth we are expanding our LUTON location and are now looking for people to start ENTRY LEVEL in sales and marketing!!! If you have experience in face to face customer service, or you are a bartender, host, or waitress, we are interested in you! If you suffer from any of the following symptoms: * Job not challenging * Lack of advancement opportunities disease * Chronic I wish I could call into work because I dread going in * Fear of cubicles, copy machines or post-it notes * Strange urges to use different coloured paper for your quarterly reports * Paranoia that everyone else but you has seniority * Back aches from sitting in the same chair all day * Eye problems from staring at a computer screen * Everything smells like stale coffee and copier ink Then you might be suffering from a lack of career opportunities. Maybe it is time to reinvent your career. Our company is a marketing/sales client acquisitions firm that does things a little unconventionally. We DO NOT do telemarketing, graphic design, work from home, IT or investment based opportunities. We do offer Entry Level Management opportunities. All of them start at the entry-level and we offer full training (no extensive reading of manuals or long boring videos required). We strive everyday to make our company the most competitive and dynamic marketing company in the nation. So far we have achieved this goal at least partially in a few different ways: First we pride ourselves on the quality of service we provide to both our clients and their customers. Second we provide the best training possible. We encourage everyone to participate in the growth of our company and have established positions in management for those of our individuals that want to make this job their career. We also provide pay based entirely on personal performance. Third we do not believe that one office can cater to the demands of our growing client roster, therefore we started an expansion a year ago into Luton. The best individual will have: * Customer service experience * Most work well in a team as well as individually * Excellent verbal communication skills * Must be a career oriented individual sales marketing customer service advertising promotions direct sales field sales graduate non graduate no experience business development luton bedfordshire

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Online marketing is an essential function in helping to achieve the online sales performance and brand positioning for TUI Travel. The online marketing analyst will play a pivotal role in ensuring we are utilising all of the data and information available to us to continue to deliver the best ROI and fantastic campaigns. With multiple sources of data, this is a challenging role as we try and tie up all activity to ensure we have a 360 degree view of our marketing campaigns initially online but then extending to offline through econometric modelling. Online Marketing is evolving at an incredible pace and this role will evolve with that, so the candidate must be able to adapt and change accordingly. What You'll Be Doing * Provide ROI analysis on all marketing campaigns * Provision of information and insights regarding campaigns and customers * Analysis of marketing metrics to identify cause - effect relationships between marketing actions and short and long term financial benefits. * Identification of appropriate tools for production of competitor benchmarking and market trends * Help define best digital tracking solutions and models to allow for 100% transparency * Work with both internal and external analytics to define what data is required and how to acquire it. * Production of relevant and workable online attribution model across all online media and organic traffic - Development and management of a reporting framework which clearly attributes value across all digital marketing channels * Production of core MI and KPI that will clearly articulate our position within the business * Key representative in x channel data/research projects involving data analysis including econometric modelling, Research Online - Purchase Online projects What We're Looking For * Degree educated, ideally in business, marketing, mathematics or similar * Strong analytical and data skills * Experience and understanding of Web analytics packages - ideally Omniture suite. * Good communicator with internal and external departments * Must be flexible to adjust in a fast changing environment * Highly numeric * Ability to work under pressure * Logical thinker * Team Player * Experience in working with online marketing including understanding of adserving solutions such as Double click and Atlas is preferable but not essential. Key Relationships (Internal & External contacts) Person(s) Nature: * Online Marketing Manager - Line Manager and co-ordination * Marketing Agencies - Co-ordination of data/MI and technology solutions * Paid Search Manager - MI production / Attribution modelling * SEO Manager - Attribution modelling Hiring Manager - Justin Daich Job Division: Mainstream Location: Wigmore House online marketing analyst luton degree educated web analytics packages omniture good communicator highly numeric team player

Recruiter

EA - SMP Acquisitions Don't show me jobs from EA - SMP Acquisitions

Salary

From £300 to £500 per week

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Customer Service Experience Needed: Summer Openings ARE YOU LOOKING FOR A NEW EXCITING CAREER? ARE YOU READY TO GET STARTED RIGHT AWAY? TIRED OF BEING TOLD THERE ARE NO MORE JOBS AVAILABLE? Take CONTROL and call US TODAY! SMP Acquisitions currently has opportunities in entry level marketing, sales, brand management, customer service and promotions. With our continued growth, we are currently looking for new, energetic and motivated individuals that are looking to start or advance their career. We are a marketing & sales firm located in the Luton area. We represent a variety of Name Brand clients both locally and nationally. Our portfolio consists of clients in a wide variety of industries. NO EXPERIENCE NECESSARY! FULL PRODUCT TRAINING IS PROVIDED! The "perfect" individual would: * Be hard working, motivated and willing to learn * Have excellent communication skills, be goal-oriented and ambitious * Be willing to be trained in sales, customer service, marketing, sales, campaign management, test market development and brand management If you're ready for a challenging career, RAPID ADVANCEMENT and a team oriented environment, WE WANT TO HEAR FROM YOU! We are looking for motivated and ambitious people who can help us hit our expansion goals as we are planning to open locations in Eastern Europe and China. OPPORTUNITIES ARE LIMITED. Management will review all CVs and contact those they feel are most qualified. Growth and compensation are based on personal results (completed sales and commissions) only. Average earnings are up to 450 per week with To apply for one of these openings, please email us a copy of your CV, a summary of your career goals, and the best time to contact you. All applications will be reviewed, but we will be contacting local applicants available for an immediate start first. All applicants must be 18+ years of age, available for full time hours, comfortable working on a performance based structure and able to interview within 48 hours. mass communications internship intern college student grad graduate assistant management waiter waitress server bartender hostess host sports management racing p r

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Provide full material support to production areas including Maintrol, Line Maintenance, Base Maintenance, Workshops and with External Suppliers, What You'll Be Doing In addition to the roles of a Material Supplier:- Operational Support * Procurement of aircraft spare parts * Tracing and tracking of ongoing shipments worldwide * Expedite the delivery of parts into the shops or to other stations * Coordination of case to case logistic activities worldwide * Monitor task progress and take necessary action to deliver in agreed timescale / budget completing all paperwork in an accurate and timely manner * Maintaining a shift handover log for designated area at the end of each day * Liaising with other departments as necessary (e.g. outside agencies, airport authorities, maintrol etc) * Willing to travel to support outsourced maintenance * Act up to Duty Material Supplier as requested and within agreed level of authority * You will be required to work rosters which will include unsocial hours. Forward Provisioning/Supplier Management * Performance Manage Strategic suppliers ensuring SLA are meet. * Forward provision materials to meet business needs. * Manage 'loans-in' are minimised and exposure to surplus and waste is minimised. * Liaising with the engineering community develop provisioning models. * Support and participate in the tendering / contract development. * Ensure maximum value for money in any buying decision. * Deliver appropriate and timely management reporting across all areas of responsibility. * Progress and expedite outstanding orders for the timely delivery of material. What We're Looking For * 'A' Level - NVQ level 3 * Aviation background with supply chain experience * Strong IT skills and knowledge of engineering systems * Procurement & tendering experience Personal Attributes * Customer Focused * Team player * Strong communicator * Ability to work on own initiative * Commercial acumen * Problem Solving * Drives high performance * Delights customers Behaviours * Displays enthusiasm and commitment * Achieves win-win outcomes * Demonstrates self-confidence * Maintains focus under pressure * Displays drive and determination * Is focused on results * Maintains high standards of ethics i.e. keeps promises, tells the truth, follows through on commitments. * Continually seeks to build on and improve customer relationships. * Proactively manages customer relationships to ensure results are in alignment with expectations. * Goes above and beyond role expectations by finding new ways to provide value. * Confident on what needs to be done to maximise performance * Speaks and presents effectively in individual or group situations Any additional relevant information * Ability to hold a airport identification permit Hiring Manager - Tim McGregor Job Division: Mainstream Location: Wigmore House senior material suppliers luton a level nvq level 3 strong it skills customer focused team player strong communicator problem solving

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance To deliver an effective Accounting service to a range of internal and external customers that help meet the strategic imperatives of the business. The role will interface between the all other areas of Finance to support collaborative team-working and improve co-ordination of activities. What You'll Be Doing Organisational effectiveness & cost management * Challenge existing accounting processes. * Work to adopt optimal working practices to ensure business needs are met efficiently and effectively. Financial Accounting * Assist in the maintenance of ledgers for TUI UK and associated legal entities for areas such as Goodwill, Interest, Investments etc. * Assist the Finance Manager in chart of accounts changes and managing other teams requests. * Reconcile GL to HFM ensuring mappings are accurate and optimised. * Ensure adherence to policy, challenging and advising where appropriate. * Action journals relating to all areas of balance sheet responsibility. * Involvement within other principal central accounting areas, e.g. Non-Trading company ownership. * Assist the Finance Manager with any ad-hoc accounting requests/projects. Management Accounting * Work with the Reporting Team to provide commentary and analysis relating to variances between actual and forecast/budgeted balance sheet accounts. Financial control * Assist in the documentation of all the processes surrounding areas of responsibility and generate a solid role handbook. * Carry out regular KPI reporting around key areas of control e.g.:- * HFM journal posting * Oracle journal posting and journal authorization and ensure any areas of concern are managed. * Assist in creating a working manual for all internal accounting papers, across all areas of Finance and drive continual improvement in key areas. Audit management * Support the Finance Manager to develop and maintain relevant audit schedules and relevant backing documentation/audit evidence. * Work with Finance Manager and support Internal Audit to identify and correct sub-optimal internal controls and operating procedures. Key Relationships (Internal & External contacts) * Reporting team - Consult/inform * Commercial & Accounting teams - Consult/inform * Group Finance - Consult/inform * SCC - Consult/inform * External & Internal Audit - Consult/inform What We're Looking For * Part/Qualified accountant with experience of financial/management accounting and/or audit * Good technical accounting and analytical skills * Strong systems & process skills * Strong problem solving skills Key Behaviours required Customer Obsessed * Understands customers' current and future needs * Continually works to build the customer relationship * Recommends and implements changes to add value to the customer journey Value Driven * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receive it well and acts upon it Job Division: Mainstream Location: Wigmore House finance assistant operations luton part qualified accountant good technical analytical skills systems process problem solving skills adapts communication

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance To deliver an effective Accounting service to a range of internal and external customers that help meet the strategic imperatives of the business. The role will interface between the all other areas of Finance to support collaborative team-working and improve co-ordination of activities. What You'll Be Doing Financial accounting * Manage the financial accounting needs of the UKI business * Own all non trading balances - as above * Reconcile financial accounting balance sheet and other relevant accounts * Ensure accurate calculation and reporting of provisions and other complex areas of accounting * Ad hoc accounting projects - primarily developing accounting solutions for changes to the business. Financial control * Ensure appropriate application of relevant accounting policies resulting in optimal financial performance of the business. * Reconcile all accounts in a timely manner. * Ensure compliance of Financial Accounting Team to relevant journal / balance sheet reconciliation processes / policies. Intercompany * Manage all aspects of the intra and intercompany process ensuring group intercompany policy is fully adhered to. * Ensure all mismatched are resolved and corrected in line with Group Policy Fixed Assets * Ensure all fixed asset processes are fully agreed and documented. * Fully reconcile the fixed assets registers to the general ledger. * Lead project to ensure completeness of Oracle fixed asset registers. * Identify and implement improvements in both systems and processes. Audit Management * Key contact for External Auditors - manage the year end audit and quarterly reviews * Arrange and manage relevant "ad hoc" audits * Key contact for Internal audit - working together to ensure an optimal control environment Organisational effectiveness & cost management * Challenge accounting processes and structures to ensure resource allocation is optimised. * Identify & adopt optimal working practices to ensure business needs are met efficiently & effectively. Key Relationships (Internal & External contacts) * Head of Financial Accounting & Reporting - Line Manager * Financial Accounting & Reporting team - Member/partner/consult/inform * Reporting team - Partner/consult/inform * Commercial finance & business teams - Partner/consult/inform * Group Finance - Partner/consult/inform * Senior Finance Team - Support/inform * Direct reports - Support/development/consult/inform What We're Looking For * Qualified accountant with extensive PQE * Strong technical accounting & analytical skills * Good systems & process skills * Strong knowledge of IFRS/IAS * Experience of managing staff Key Behaviours required Customer Obsessed * Understands and anticipates customers' current and future needs * Continually works to build the customer relationship * Ensures customer perspective is included in business decisions * Recommends and implements changes to add value to the customer journey Value Driven * Proactively identifies commercial opportunities that make a good business case * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable * Is a major contributor of ideas for change to create exciting opportunities Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success * Promotes understanding of the vision and values to the wider business area Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receives it well and acts upon it Job Division: Mainstream Location: Wigmore House financial controller financial accounting luton qualified accountant pqe strong technical analytical process skills ifrs ias adapts communication

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance To provide an effective Financial Accounting service to a range of internal and external customers and to ensure that all areas of ownership are controlled in an efficient manner. The role will be responsible for ensuring compliance to Group Accounting Policies and relevant GAAP, including the review and ongoing documentation of policy application and accounting process. The role will also be responsible for all aspects of Pensions accounting and reporting with the UKI business. What You'll Be Doing Financial accounting * Lead on any technical accounting issues - working with accounting team and Group Finance. * Develop and document an accounting policy manual for the UKI business. * Develop and document relevant accounting processes. * Ensure appropriate application of relevant accounting policies resulting in optimal financial performance of the business, whilst continually challenging the application and impact of existing and new accounting policies. * Ensure accurate calculation and reporting of complex areas of accounting (e.g. Pensions) * Ad hoc accounting projects - primarily developing accounting solutions for changes to the business Pension accounting * Work closely with Group Finance to ensure accurate Pensions accounting, reporting and forecasting. * Ensure all Pension scheme Company covenants are met through close management of the end to end pension process. Statutory accounting & reporting * Responsibility for the delivery of all Statutory accounts Audit management * Proactively manage relationships with all external bodies. * Key contact for External Auditors - helping manage the year end audit and quarterly reviews * Arrange and manage relevant "ad hoc" audits * Key contact for Internal audit - working together to ensure an optimal control environment Risk management & profit protection * Identify and support activities to reduce cost and complexity of compliance with legal, statutory, regulatory & Group policies and procedures. Organisational effectiveness & cost management * Challenge accounting processes and structures to ensure resource allocation is optimised. * Identify & adopt optimal working practices to ensure business needs are met efficiently & effectively. Key Relationships (Internal & External contacts) * Head of Financial Accounting & Reporting - Line Manager * Financial Accounting & Reporting team - Member/partner/consult/inform * Reporting team - Partner/consult/inform * Commercial finance & business teams - Partner/consult/inform * Group Finance - Partner/consult/inform * Senior Finance - Team Support/inform * Direct reports - Support/development/consult/inform What We're Looking For * Qualified accountant (preferably ACA) with extensive PQE * Strong technical accounting & analytical skills * Good systems & process skills * Very strong knowledge of IFRS/IAS * Experience of managing staff Key Behaviours required Customer Obsessed * Understands and anticipates customers' current and future needs * Continually works to build the customer relationship * Ensures customer perspective is included in business decisions * Recommends and implements changes to add value to the customer journey Value Driven * Proactively identifies commercial opportunities that make a good business case * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable * Is a major contributor of ideas for change to create exciting opportunities Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success * Promotes understanding of the vision and values to the wider business area Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receives it well and acts upon it Job Division: Mainstream Location: Wigmore House financial controller accounting policy process luton qualified accountant aca pqe analytical good systems process skills ifrs ias

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance The CRM Planner is responsible for recommending and planning customer database selections to support marketing activity. They will use historical analysis and customer segmentations to optimise targeting and ROI, as well as supporting the forecasting of campaign performance. They will also take ownership of the supply of accurate customer data for personalised data driven activity. What You'll Be Doing Data planning & reporting * Scheduling and prioritisation of campaign planning requests to ensure data is delivered accurately and on-time. * Work with CRM & Analytics team to make recommendations on the contact strategies (e.g. segmentation, targeting, response forecasting) * Use past campaign performance, business knowledge and customer insight to optimise campaign targeting and so maximise the ROI. * Produce data selections to provide customer data for marketing and research activity. * Take the lead in ensuring the supply of accurate campaign data files through cross-functional working with CRM, Analytics and external creative agencies. * Ensure that all campaigns and tests are constructed to allow for meaningful analysis and measurement of incremental ROI. * Take a proactive approach to recommending enhancements to current campaign targeting and use of customer data to drive enhanced content. * Produce timely, meaningful and insightful performance evaluation reports for relevant CRM activity (typically standard campaigns) to help assist future investment and development decisions. * Constantly challenge working processes to ensure maximum efficiency. * Ensure that all campaigns and extracts adhere to Data Protection Act procedures and processes, rules of engagement and customer contact preferences. * Undertake UAT of system developments when required. * Ensure that ad-hoc customer marketing suppression requests are applied on the CSV. Database management * Help ensure the SCV is regularly updated as planned, content and reference data is accurate and always in line with internal Key Performance Indicators (KPIs). * Produce regular management information reports to proactively identify data issues with the SCV. * Proactively identify and investigate data quality issues and work with internal and external stakeholders to resolve the problems. * Apply Data Protection Act procedures and processes. * Help brief new developments in line with business needs and opportunities, and undertake User Acceptance Testing of system developments as and when required. * Undertake other activity as and when required. Key Relationships (Internal & External contacts) Internal * Database Manager - line manager * CRM, Retail, Insight and OTM teams - drive data enhancements & delivery to meet requirements for campaign planning and execution. * Wider Marketing, Retail, Overseas, Customer Support stakeholders - drive data enhancements & delivery to meet their business requirements. * Analytics team - campaign performance analysis External * Database agency - supplier management, budget control and development prioritisation. * Marketing agencies - understanding of TUI data, testing campaign output. What We're Looking For * Experience of direct marketing techniques, campaign selection and analysis processes * Educated to a degree standard * PC literate - Excel, Word, Powerpoint, Access * Excellent analytical and organisational skills * Exceptional attention to detail * Strong problem solving capabilities * Excellent communication skills * Knowledge of segmentation techniques * Experience of User Acceptance Testing * Experience in a similar role * Knowledge of campaign management tools (e.g. Faststats / Cascade, Neolane, Unica) * Knowledge of Data Protection Act Hiring Manager - Jeremy Gidley Job Division: Mainstream Location: Wigmore House crm data planner luton uat scv otm pc literate excel word powerpoint access analytical organisational communication skills

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Contract

Job hours

Full time

At A Glance Reporting directly to the AP Query & Processing Assistant Manager, the AP Query & Processing Associate is part of a team responsible for processing c. 1.5 million invoices annually (c. 1 million hotel invoices, c. 250,000 overheads and expenses invoices and c. 250,000 airline invoices) efficiently and to schedule, within policy guidelines and to business standards, as well as handling and resolving all related queries. The AP Query & Processing team has significant voice and email contact with suppliers and with offshore processing teams, so the Associate will be expected to build exceptional working relationships with all key stakeholders to deliver a best-in-class service. What You'll Be Doing * Process invoices through all source systems in line with supplier contractual terms and with the appropriate authorisation: * Hotel Payments * Ground Transport and Agents * Airlines * Tour Operations * Engineering * Clear 'invoice on hold' queues prior to month end * Monitor and resolve queries from internal and external parties * Escalate process issues and non conformance, as required * Identify and resolve any issues that arise from offshore activities * Identify issues relating to service delivery, process improvement and compliance * Liaise with internal departments and individuals to resolve queries * Promote exceptional working relationships with direct customers by dealing with queries in a prompt, efficient and professional manner * Support and coach other AP Query & Processing Associates both onshore and offshore, and share knowledge to enable the team to become more multi-skilled to process any invoice and resolve any query * Support and implement continuous improvement opportunities (both system and procedural) * Ensure all internal controls are fully adhered to and make recommendations for improvement * Ensure records are maintained and archived to satisfy audit and statutory requirements * Undertake other adhoc activities as deemed necessary Key Relationships (Internal & External contacts) * Query & Processing Assistant Manager - Support/Consult/Inform * Peer Finance Group - Consult/Inform * External stakeholders - Consult/Inform * Offshore partner - Develop/Consult/Inform * Managers within the SSC and wider Business - Support/Consult/Inform What We're Looking For * Experience of working in a customer-facing/high volume transaction processing type role is desirable * Excellent customer service and telephone manner * Excellent communication skills, both written and oral * Good problem solving, organisational skills and attention to detail * Good influencing skills * Good interpersonal skills including persuasiveness and/or assertiveness skills * Competent user of MS Office (Word, Excel, Powerpoint, Outlook) * Ability to speak an additional European language(s) an advantage * Experience of working with an offshore partner an advantage * Experience of working in a Shared Service Centre an advantage Hiring Manager - Karen Nielson Closing Date - 28th May 2012 Job Division: Mainstream Location: Wigmore House ap query processing associate luton 12 months fixed term excellent customer service telephone manner communication organisational influencing interpersonal skills ms office