Recruiter

DRIASI Don't show me jobs from DRIASI

Salary

£0 to £0 per year

Location

Vale of Glamorgan Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

UK Posting for Operations Manager Excellent opportunity available for an Operations Manager to provide onsite management to an office which provides services for insurance companies. The individual will be responsible for staffing, planning and preparing for the start up of this Organisation and then eventually the day to day management of the office. The office is located in Cardiff Bay, near Cardiff Centre, with excellent rail and transport links nearby. The ideal candidate will be located there as relocation assistance is not currently being offered. Additional Responsibilities of this role include: * Oversee the day to day operations of the Administrative Office * Identify and resolve operational problems, prepares schedules, and sets deadlines to ensure timely completion of work. * Assists the MD and HR Director in USA in the sourcing of and hiring of UK administrative and call centre staff. Oversees development and execution of HR function at the local level; organizes and manages PAYE and HMRC tasks for each new employee and for the centre staff in general. * Develops short-term and long-term operational plans for DRIAS TRANSNAT. * Evaluates current procedures and practices for accomplishing objectives to develop and implement improved procedures and practices. Review metrics, quality performance monitoring, time and labour management. * Coaching, development and overall performance management for call centre staff. * Monitoring centre at all times in accordance with the firm's FSA regulated status; particular adherence to TCF (Treating Customers Fairly) guidelines as required by the FSA. * Subject matter expert of operations. Creates, reviews, and approves plans for the control of metrics, labour efficiency, and material efficiency. Reviews performance against operating plans and standards. Provides reports to subordinates on interpretation of results and approves changes in direction of plans. * Reviews and sets the budgets for centre while forecasting to ensure effective operations and optimum profitability. * All other responsibilities as necessary. Candidate Qualifications include: * Familiar with a variety of the Insurance Industry's concepts, practices, and procedures including policy issuance and fulfillment and claims adjudication and administration * Familiar with the underwriting of life and non -life insurance products * Familiar with direct marketing techniques including direct mail, telemarketing, e-based marketing and employee benefit marketing * Previous call centre management experience * Degree in operational management (or related field) or equivalent work/business experience * Strong verbal and written communication skills * Strong leadership, organizational skills * Previous staff management experience * The ability to coordinate a number of tasks and processes simultaneously * Understand the priorities and reprioritize numerous tasks at a given time * The ability to achieve success working through others * Independent self starter * Excellent PC skills * Systems experience and/or familiarity * Prefer individual who is registered with the FSA; the position will require that the individual become a regulated representative of the company * Ability to travel Internationally for training or other needs; must have a valid country passport (and UK residence VISA if not a UK citizen) Please review the list of qualifications above and if you meet these qualifications, we welcome your application to this exciting opportunity! operations manager services insurance companies sourcing hiring uk administrative call centre staff fsa