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Flexiski
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£0
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United Kingdom
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Contract
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Full time
Job details * Job role: Ski Event Manager * Location: Courchevel 1850, France and St Anton, Austria * No of positions: 5 * Sector: Activity * Business Area: TUI Ski * Reporting to: Resort manager About flexiski * Flexiski specialises in tailor-made ski breaks for individuals, families and corporate groups to 15 of the most prestigious ski resorts. Our accommodation portfolio includes an exclusive range of catered chalets and our flagship hotel in Courchevel 1850. In addition to our own properties, we offer an extensive selection of hand-picked hotels throughout Europe. * From the moment they call until they arrive back in the UK we want to make sure that the service our clients receive is nothing short of exceptional. Whether they are looking for a long weekend, a mid-week break or a more traditional seven-night holiday our UK and overseas staff are on hand to ensure an unforgettable holiday experience. Overview of role * Flexiski currently operate a 32 bed chalet in St Anton and our flagship hotel in Courchevel 1850 which sleeps 80. As the Ski Event Manager you are the face of flexiski. Hosting the clients and making their experience better at every stage of their holiday is your mission; from arrival, ski hire & skiing to feasting and partying. * This is an extremely demanding role, which will put you in situations where you will ski for the majority of most days with clients, followed by long evenings managing their events, followed by an early start doing it all over again! This integral part of the role will place physical demands on you which you must be able to meet whilst remaining positive and professional at all times. During an event, the Ski Event Managers make or break the delivery of our product overseas and their work must always be of the very highest standard. * Although the role is client facing and very hands on, in addition to this you will ensure the smooth running of the administration to support the event management service, especially the accounting of ski packs. As well as this, you will act as an in-resort reporter, completing the on-line blog every two to three days. Accountabilities and responsibilities Ski event management * Make the pre-departure calls to clients each week once fully informed on all aspects of the booking * Seek to always anticipate client requirements before they ask, aiming to deliver a perfectly seamless experience for the clients that appears effortless * Ensure your presentation is immaculate and behaviour professional whilst with the clients or representing the company * Report any client complaints to your manager and aim to immediately resolve all such matters * Act as part of the chalet team at all times, ready to help out in any area as required * Driving clients to and from resort, to and from the ski hire shop and to be on hand for any customer queries relating these activities. Maximising revenue * Generate in resort income from the active promotion of Ski Event Management * Generate in resort income from the sale of locally sold ski packs, maximising pickup in this area * Maintain close checks of the client information to minimise mistakes caused by clerical errors that can adversely affect returns * Weekly reports and accounts * Ensure accurate & timely completion of all financial and non-financial resort paperwork that you are responsible for, including any paperwork that relates to company vehicles. * Complete the online 'blog' reporting resort snow conditions every 2-3 days Other duties * All team members based in France should expect to drive company vehicles in winter conditions, carrying passengers to and from the slopes. In addition to local resort driving, from time to time, we will expect all team members to be confident enough to run transfers to and from resort. This will involve picking up clients from local airports and safely driving them to our own run properties as well as our partnership chalets and hotels and in some cases, to other local resorts. This will involve driving in all weather conditions, on all types of terrain and may sometimes involve anti-social hours. As a Ski Event Manager, this is a perfect opportunity to meet your personal clients firsthand and create a great impression from the start. * Daily cleaning of the flexiski vehicles - as a ski event manager you are very much at the beginning of the customer journey and it is vital that, from the start, our transfers are as comfortable as possible and presented well for our clients upon collection. * Develop and nurture strong working relationships with all suppliers as well as other parts of the TUI business. * During the season you may be required to work night shifts in order to ensure that our property is running efficiently at all times. Tasks may range from duty management, snow clearing, cleaning and any guest requests. Property operational times may vary depending on arrivals, departures and special events. Key skills, experience, knowledge and competencies * Available for the whole season (mid November until the end of April) * UK or EU passport holder * UK national insurance number * UK bank account * Excellent, experienced skier on all terrains in any conditions (not snowboarder) * As it is essential all of the chalet team can drive, applicants must be over the age of 21 with a full driving license. * Experience working in hospitality or events management sectors. * Experience working to challenging targets in terms of income generation. * Outstanding time management, organisation and prioritisation skills * Enthusiastic, lively, sociable and friendly disposition. * Ability to remain calm, patient, diplomatic and tactful under pressure * Excellent telephone manner * Excellent written English * Strong IT skills, particularly Microsoft Office, and comfortable using web based applications * Confident driver in winter conditions and comfortable driving a minibus with clients * 2nd Language preferred Package * In order to recruit the best people and deliver our product, flexiski offers a very attractive remuneration package. * Competitive overseas salary * Quality accommodation * All meals * Lift pass * Ski/Board and boot rental * Discounted/free ski lessons whatever your ski ability * Travel between departure airport in UK and resort * Medical and personal insurance * Stylish uniform * Further opportunities within the TUI travel group Job Division: Specialist & Activity Location: Europe flexiski ski event manager europe outstanding time management organisation prioritisation skills enthusiastic lively sociable strong it skills microsoft office
