4 results
Operations Analyst (ID: 134768) Don't show me jobs with titles like this
Standard job- Recruiter
- Vanquis Bank Don't show me jobs from Vanquis Bank
- Salary
- Up to £22,000 per year
- Location
- ME44EL Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
Operations Analyst If your dream is to one day number amongst the best in business, then Vanquis Bank is the place for you. The working environment is vibrant, fast moving and hard working. We also place a high value on our people and their development, as it is only through them can we achieve our growth plans. If you are ambitious and want to grow your career within the Financial Services sector then this role is definitely for you. Vanquis Bank is growing 35% year on year in the UK and expanding overseas. This is an ideal time to join a growing business and carve out a career as part of the next generation of management. As an Operations Analyst you will develop your analytical, management and leadership skills and produce World class deliverables for a World class operation. We want you to challenge current processes and technology and design innovative solutions to complex problems. You'll need to propose, develop and deploy strategies that create measurable steps towards our business goals. We are offering a limited number of candidates the first step on a career ladder as an Operations Analyst *A dedicated mentor from our highly skilled and experienced Management team *The chance to get great insight to our business as a whole and specialise in a selected number of areas *Training - both in house and externally *Invaluable on the job, practical experience - you'll be part of either Credit Operations, Sales and Service or Business Analytics but will have contact across the whole business *A view of a financial organisation from all aspects - the forecasting, the costs, the people, the analysis and of course, the service we provide To be considered you'll need *A numerate degree (for example Maths, Economics, Engineering or any Science) at 2:1 *Some work experience, particularly in the financial sector, would be an advantage but is not essential - aptitude is more important *The ability to demonstrate strong numeric and verbal reasoning skills *To be a self starter who is able to take an idea from concept to delivery and then measure the results *To be assertive enough to make sure your voice is heard but a good networker who can be flexible *A can do attitude with the ability to stay focussed on results and solutions even if there are set backs *To be enthusiastic and ambitious and someone who can thrive in our open and dynamic environment *Commitment - to your future and ours As well as a fantastic opportunity in its self we are offering a generous salary (22,000 p.a.) and an exciting benefits package. We are the kind of people who want to do well for themselves and are committed to going the extra mile for each other too. So, if you think you've got what it takes to join us we'd love to hear from you. Closing date 8 June 2012 operations analyst analytical graduate degree
- Posted on
- Reference
- OA
Applied
Your application for ‘Operations Analyst’ has been sent
Your application has been successfully sent. Thanks for applying!
Bi Lingual Customer Account Agent (ID: 41379) Don't show me jobs with titles like this
Standard job- Recruiter
- Vanquis Bank Don't show me jobs from Vanquis Bank
- Salary
- From £14,000 to £19,000 per year
- Location
- Chatham Don't show me jobs in this location
- Job term
- Contract
- Job hours
- Full time
Bi-Lingual Customer Account Agent (Polish and English) 14,000 to 19,000 + (depending on skills and experience) + Incentive + Benefits Chatham, Kent At Vanquis Bank, we're looking for people with good customer service abilities and fluent communication skills in English and Polish to help influence the development of our new International business in Poland. At Vanquis we offer customers excellent products backed by great people, which is why we were voted Credit Card Provider of the Year in 2009, 2010 and 2011 and have now accepted over 1 million customers. We provide an outstanding service to our customers and this is reflected in the fact that over 80% of our customers would recommend us to a friend. We've got a great business, fantastic people and ambitious growth plans. By taking advantage of this great opportunity to join us as a Customer Account Agent, you can become part of our success story and help shape our Polish International business. Based at our state of the art call centre in Chatham in Kent, in close proximity to London, you will be responsible for effectively servicing our International customer base in Poland. Working to individual and team performance targets, you will be the first point of contact for new and existing customers. Day-to-day you will deal with a range of enquiries covering initial customer acquisition, through to servicing and contacting to secure payment as well as working to resolve customer issues. While ensuring adherence to company procedures and compliance you will also identify issues, suggest solutions and help drive improvements. The ability to multitask and effectively manage your time, whilst delivering exceptional customer service is paramount. You will have worked in a fast paced, high performance, target driven banking environment that has a focus on service quality. You'll need to be adaptable as you'll be working in an innovative environment and will need to quickly adopt new practices and ideas Educated to a good GCSE standard or equivalent including English and Maths you must be able to communicate fluently (both written and verbally) in English and Polish. You will also have experience of working in a customer service role ideally gained in a contact centre environment. Knowledge of the Polish financial services industry would be an advantage. Self-motivated, you will be comfortable working to targets and able to use your initiative when needed. With an eye for detail, you will be able to present ideas, explain options and solutions in a clear manner over the telephone. You must also be flexible to work a rotational shift system that will involve early starts (7am) and late finishes (7pm) as well as weekend working. This is an excellent opportunity to help create and build a brand new proposition as well as be part of a highly dynamic and productive team. To apply please email your CV and covering letter to the email address below; call centre
- Posted on
- Reference
- BLCAA
Applied
Your application for ‘Bi Lingual Customer Account Agent’ has been sent
Your application has been successfully sent. Thanks for applying!
Contact Strategy and Dialler Analyst (ID: 135730) Don't show me jobs with titles like this
Standard job- Recruiter
- Vanquis Bank Don't show me jobs from Vanquis Bank
- Salary
- Up to £35,000 per year
- Location
- ME44EL Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
At Vanquis we offer customers excellent products backed by great people, which is why we were voted Credit Card Provider of the Year in 2009, 2010, 2011 and 2012 and have now accepted over 1 million customers. We provide an outstanding service to our customers and this is reflected in the fact that over 80% of our customers would recommend us to a friend. We've got a great business, fantastic people and ambitious growth plans. By taking advantage of this great opportunity to join us as a Contact Strategy and Dialler Analyst you can become part of a business where people come first and employee engagement is recognised as a major key to company success. Vanquis Bank is growing 35% year on year in the UK and expanding overseas. This is an ideal time to join a growing business as a Contact Strategy and Dialler Analyst. Live contact with our customers is vital to our success and you will be able to see the impact of your work in headline business metrics. Vanquis is an industry leader in telephony contact and you will need to be an innovator as well as an imitator. As our Contact Strategy and Dialler Analyst you will be responsible for designing and delivering improvements in our contact effectiveness with our customers through voice, SMS, Email and new media. You'll build solutions with our technology partners as well as measuring and maintaining the effectiveness of our existing portfolio of contact methods. You will drive operational focus based on your findings and use an innovative approach to come to the best solution. Skills and Experience: Essential *Some knowledge of T-SQL programming in SQL Server or PL/SQL programming in Oracle *You hold a degree of 2:2 or above *You are able to demonstrate strong numeric and verbal reasoning skills and a logical approach to problem solving *You are a self starter who is able to take an idea from concept to delivery and measure the results *You need to be a collaborative team player who thrives in an open and dynamic environment. You are able to communicate effectively at all levels and pitch your oral and written communication at the right level depending on your audience. You are assertive enough to get your voice heard and remain focussed on delivery and solutions. Advantageous *Knowledge of stored code including procedures and triggers *Advanced Excel skills, including VBA macro programming *Work experience in an analytical role, especially in the finance sector *Knowledge of a progressive dialler system
- Posted on
- Reference
- CSDA
Applied
Your application for ‘Contact Strategy and Dialler Analyst’ has been sent
Your application has been successfully sent. Thanks for applying!
SQL Server Database Developer (ID: 81926) Don't show me jobs with titles like this
Standard job- Recruiter
- Vanquis Bank Don't show me jobs from Vanquis Bank
- Salary
- From £40,000 to £45,000 per year
- Location
- Chatham Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
SQL Server Database Developer At Vanquis we offer customers excellent products backed by great people, which is why we were voted Credit Card Provider of the Year in 2009, 2010 and 2011 and have now accepted over 1 million customers. We have a vacancy for a SQL Server Database Developer to help us provide an outstanding service to our customers. 80% of our customers would recommend us to a friend. We've got a great business, fantastic people and ambitious growth plans. By taking advantage of this great opportunity to join us as a SQL Server Database Developer you can become part of a business where people come first and employee engagement is recognised as a major key to company success. Our SQL team of seven are currently working on the launch of new platform supporting International cards and UK Loans, Application system upgrades, Enterprise Data Warehouse and BI development as well as continual improvement of the core Credit Card business. In summary, your key responsibilities will be: *Architect and build new database (T-SQL) and ETL solutions (SSIS/ DTS) for strategic projects and key business initiatives *Provide consultancy to business users where required translating technical terminology and concepts for the understanding of the end user *Design and create Business Intelligence solutions (cubes) *Support SQL Server environments and processes to achieve departmental and company BAU uptime SLAs (including out of hours support as standard) *Ensure the department's adherence to the banks change and release management practises supported by appropriate source control tools (Redgate SQL Source Control and Microsoft Team Foundation Server) More specifically, you'll need to cover the following: *Development and Maintenance of T-SQL Scripting, Stored Procedures, DTS/SSIS and ETL routines *Create and maintain OLAP cubes using SSAS *Develop and maintain reporting using SSRS and other tools *T-SQL query optimisation *Ensure that new data sources are compatible with the data warehouse infrastructure and can be accommodated via ETL techniques *Provide consultancy to business colleagues (departmental and project orientated) regarding application, solution, ETL and database development and design. *As and when required, carry out database administration and maintenance tasks including capacity planning, security and integrity planning, index generation, performance tuning (including ETL and stored procedures) and any other associated administration processes *Support and adherence to Change Management practices *Work with Third Parties to deploy changes to data structures and content *Troubleshoot failures of implemented processes, including those designed and implemented by other Database developers, administrators or external resources *Migration to, and support of, SQL 2008/12 including rewriting of DTS ETL procedures into SSIS You'll need knowledge of the following: *Database development techniques and technologies *Data Warehousing techniques and technologies *SQL 2005/8 (essential) Experience, skills and behaviours: *You also have a proven track record in database design, development and ETL technologies and excellent Transact SQL skills *You are trained and practiced in Data Warehouse technologies and techniques *You have experience of working on large projects *You have experience of SQL Server database administration techniques and processes *A Microsoft Certified Developer qualification would be a distinct advantage *We need someone who is adaptable and able to work as part of a Team using initiative alongside their more analytical skills *You'll need to be a strong communicator who is able to build relationships whilst driving and managing change *You are confident in your decision making and understand the change management process
- Posted on
- Reference
- SQLSDD
Applied
Your application for ‘SQL Server Database Developer’ has been sent
Your application has been successfully sent. Thanks for applying!


