Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Surbiton Hill Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Based in Surbiton TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK's leading collection of niche holiday brands. It is home to the UK's largest ski operator plus 10 specialist UK brands offering high quality, flexible holidays to a range of worldwide destinations. Brand names include Crystal, Meon Villas, Sovereign, Citalia, Hayes and Jarvis, Jetsave, Austravel and Thomson Worldwide. With core customer source markets across the UK and Ireland, the division employs 1,600 staff and delivers revenue of over 500m. TUI Ski is part of the Specialist Holidays Group division and comprises a number of prominent travel brands; Crystal, Crystal Summer, Thomson Ski, Thomson Lakes and Mountains, Flexi Ski and International Mountain Hotels. Crystal is the market leading brand for ski and snowboard holidays in the UK and also has a leadership position within the important lakes and mountains market in the summer. Reporting to the Managing Director of TUI Ski and operating as part of the TUI Ski senior management team; this new role will be responsible for leading and developing a dynamic marketing function to leverage the brand's unique position in both the ski and summer markets. What You'll Be Doing * Responsible for defining and executing a multi-channel marketing strategy to deliver growth by identifying and targeting new customers and maximizing existing customer relationships * Define and implement a cohesive brand strategy across the entirety of the business; assuming the role of brand guardian and driving appropriate engagement with the customer in all forms of communication * The management of all aspects of the marketing function both off-line and online; to include paid search, online advertising, SEO, social media, direct marketing and CRM * Delivery of a marketing approach which is driven by data, insight and a clear understanding of attribution in relation to return on investment * Clear appreciation of the commercial environment and an ability to create timely and effective tactical campaigns * Build strong relationships with commercial marketing partners and deliver effective mutually beneficial joint marketing vehicles * Significant contributor to the overall business strategy What We're Looking For * A minimum of five years senior marketing management experience * Strong leader with the ability to work across all marketing disciplines * Bright, innovative marketer with the ability to drive change and challenge traditional practices * Thorough and current knowledge base of online and direct marketing principles and techniques * Track record in building and developing a strong, performant team that relishes change and challenge * Results driven with a track record in developing successful brand strategies and delivering customer focused segmented marketing campaigns * Strong communication skills and the ability to build excellent internal and third party relationships * Great motivator with the ability to deliver several initiatives within challenging timescales * A passion for travel and ability to travel to destinations featured What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: Surbiton head of marketing crystal ski surbiton senior management team marketing function strategy customer communication crm social media seo online advertising

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Hemel Hempstead Town Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Location: Hemel Hempstead TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK's leading collection of niche holiday brands. It is home to the UK's largest ski operator plus 10 specialist UK brands offering high quality, flexible holidays to a range of worldwide destinations. Brand names include Crystal, Meon Villas, Sovereign, Citalia, Hayes and Jarvis, Jetsave, Austravel and Thomson Worldwide. With core customer source markets across the UK and Ireland, the division employs 1,600 staff and delivers revenue of over 500m. You will be passionate about being the best and will want to ensure that every customer has the perfect holiday experience. You'll offer exceptional customer service, making each feel special whilst also maintaining a focus on your individual sales targets and those of your team. What You'll Be Doing For our customer In this role, you will have daily involvement in selling ski holidays and products from our entire product range, delighting customers by anticipating and understanding their every holiday desire. You will be attentive and confident with customers, both face-to-face and over the telephone, and be able to quickly build rapport whilst adapting the sales framework to meet their individual needs. For our company You will gain specialist knowledge enabling you to confidently advise on packages and tailor-made holiday experiences, as well as our range of ancillary and insurance products, with a view to achieving your individual and team's sales targets. You will be self-motivated and a strong communicator with target-based sales experience. You will feel comfortable working under pressure and have a passion for results and genuine desire to achieve, both personally and as part of a successful team. What We're Looking For Essential * Skiing/snowboarding knowledge * Overseas ski resorts knowledge * Experience in a customer focused environment * Strong communication skills * Team player Desirable * Travel / Retail industry background * Target Based Sales Experience * Interest in Travel What We Can Offer You * Competitive salary with excellent bonus/commission earning potential * Excellent career prospects * Initial and on-going training * Heavily discounted travel from various travel companies * Generous discounts off TUI Travel products and services (including friends & family discount) * TUI Travel contributory pension scheme * Free/Reduced year round skiing at indoor snow centre * Generous holiday entitlement * Educational trips * Part Uniform * Recommend-a-friend bonus scheme Job Division: Specialist & Activity Location: Hemel Hempstead ski sales advisor hemel hempstead customers communicator team player skiing snowboarding

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Based in Crawley TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Working as part of the Specialist & Activity SectorTravelink team, this role will be responsible for the specification and development of documentation for the Travelink Reservation system. What You'll Be Doing * Capture and document documentation requirements for the Specialist & Activity Sector Travelink Projects. * Produce specifications for documentation for signoff. * Develop documents as per requirements and agreed specifications and to meet overall project timelines. * Provide support to Selling Systems Support Team relating to Travelink documentation. * Liaise with various business contacts to ensure full understand of specifications and manage delivery expectations. * Co-ordinate availability of documentation interface with 3rd party Travelink supplier, via Selling Systems Support Team. * Participate in regular project meetings to update on status of documentation tasks. Provide input into overall project plan. What You'll Be Doing * Experience in writing .Net XSLT transformations and knowledge of XSL formatting objects to produce HTML documents from XML * Experience using Javascript and VBScript, in particular use of ActiveX objects. * Experience producing HTML documents destined for MS Word and for use in emails * Ability to work to deadlines and prioritise activities What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: Jet Set House documentation developer net xslt html xml javascript vbscript activex objects ms word prioritise activities net net .net

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Based in Crawley TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK's leading collection of niche holiday brands. It is home to the UK's largest ski operator plus 10 specialist UK brands offering high quality, flexible holidays to a range of worldwide destinations. Brand names include Crystal, Meon Villas, Sovereign, Citalia, Hayes and Jarvis, Jetsave, Austravel and Thomson Worldwide. With core customer source markets across the UK and Ireland, the division employs 1,600 staff and delivers revenue of over 500m. The purpose of this role is to handle and settle customer complaints to minimise complaint costs, whilst achieving maximum customer satisfaction and retention within the UKSD businesses. Participate in and support the quality adherence process to ensure that causes for complaint are resolved and not repeated. What You'll Be Doing * To thoroughly investigate, document and respond to complaints within deadlines set by UKISD and by external authorities with a view to achieving customer satisfaction and meeting the needs of the business. * To meet output targets. * To meet method of response targets. * To be responsible for the highest standards of accuracy and presentation in both written and verbal communications. * To liaise with suppliers and internal departments to maximise the recovery of compensation and provide information for the Quality Assurance process. * To meet recovery targets. * To meet method of payment targets. * To assist when requested in the preparation of monthly, yearly and ad hoc reports and database management to ensure costs and results are monitored. * To identify Health and Safety/liability/legal issues within complaint/resort correspondence and to escalate these appropriately and to supply the necessary information to legal services when requested. * To uphold complete confidentiality at all times. * To attend training sessions and carry out occasional overseas inspections/educational visits. * Gain knowledge of the current Issue Management System and maintain the integrity of the information that is entered. * To maintain professional working relationships with all business contacts in a problem-solving environment. * To provide feedback to source of complaint for all brands, highlighting any issues for concern and any possible areas for improvement. * To answer or return incoming phone calls and/or emails in accordance with company policy. * To help out with ad-hoc projects as requested and as time allows. * To perform all tasks using the highest level of the appropriate Tui Winning Behaviours. What We're Looking For Essential: The successful candidate will: * Have at least 12 months work experience dealing with customer complaints * Have previous experience of taking ownership of, dealing with and resolving complex customer issues to the mutual benefit of the customer and the business * Be able to resolve problems and negotiate resolutions effectively * Be highly organised and able to demonstrate excellent attention to detail * Be able to work alone using their initiative, as well as being able to work as part of a team * Be able to work under pressure and to targets whilst showing accurate grammar and numerical skills * Have a professional telephone manner * Have a sound working knowledge of Microsoft Word is essential, and familiarity with Excel, Travelink and Crisys systems would be an advantage Desirable: * Experience working in the travel industry within a Customer Relations environment would be beneficial but not essential Other Information: This is a key role in ensuring that clients' queries and complaints are resolved to the mutual benefit of the customer and the business and that information is provided to ensure complaints are minimised and the quality of the product is upheld. This role reports to the Customer Relations Supervisor. What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities . Job Division: Specialist & Activity Location: The Atrium - Crawley customer relations quality assurance executive be able to resolve problems negotiate organised numerical skills professional telephone manner microsoft word excel

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Contract

Job hours

Full time

At A Glance Based in Crawley, fixed term maternity cover TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK's leading collection of niche holiday brands. It is home to the UK's largest ski operator plus 10 specialist UK brands offering high quality, flexible holidays to a range of worldwide destinations. Brand names include Crystal, Meon Villas, Sovereign, Citalia, Hayes and Jarvis, Jetsave, Austravel and Thomson Worldwide. With core customer source markets across the UK and Ireland, the division employs 1,600 staff and delivers revenue of over 500m. Hayes & Jarvis is part of the Specialist Holidays Group division, with 60 years of expertise in the long haul market, the brand offers an exciting range of hotels, tours and safari packages spanning the world. In many destinations, Hayes & Jarvis occupies a market leading position renowned for quality, expertise and the exceptional value it offers to customers. Reporting to the Managing Director of Hayes & Jarvis, this new role will be responsible for leading and developing a dynamic marketing function to further develop and increase the reach of this major travel brand. What You'll Be Doing * Responsible for defining and executing a multi-channel marketing strategy to deliver growth by identifying and targeting new customers and maximizing existing customer relationships * Define and implement a cohesive brand strategy across the entirety of the business; assuming the role of brand guardian and driving appropriate engagement with the customer in all forms of communication * The management of all aspects of the marketing function both off-line and online; to include paid search, online advertising, SEO, social media, direct marketing and CRM * Delivery of a marketing approach which is driven by data, insight and a clear understanding of attribution in relation to return on investment * Clear appreciation of the commercial environment and an ability to create timely and effective tactical campaigns * Build strong relationships with commercial marketing partners and deliver effective mutually beneficial joint marketing vehicles * Significant contributor to the overall business strategy What We're Looking For * A minimum of five years senior marketing management experience * Strong leader with the ability to work across all marketing disciplines * Bright, innovative marketer with the ability to drive change and challenge traditional practices * Thorough and current knowledge base of online and direct marketing principles and techniques * Track record in building and developing a strong, performant team that relishes change and challenge * Results driven with a track record in developing successful brand strategies and delivering customer focused segmented marketing campaigns * Strong communication skills and the ability to build excellent internal and third party relationships * Great motivator with the ability to deliver several initiatives within challenging timescales * A passion for travel and ability to travel to destinations featured What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: The Atrium - Crawley head of marketing bright innovative strong communication skills great motivator

Recruiter

Sunsail Don't show me jobs from Sunsail

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Contract

Job hours

Full time

At A Glance Based in Crawley, fixed term maternity cover TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK's leading collection of niche holiday brands. It is home to the UK's largest ski operator plus 10 specialist UK brands offering high quality, flexible holidays to a range of worldwide destinations. Brand names include Crystal, Meon Villas, Sovereign, Citalia, Hayes and Jarvis, Jetsave, Austravel and Thomson Worldwide. With core customer source markets across the UK and Ireland, the division employs 1,600 staff and delivers revenue of over 500m. Hayes & Jarvis is part of the Specialist Holidays Group division, with 60 years of expertise in the long haul market, the brand offers an exciting range of hotels, tours and safari packages spanning the world. In many destinations, Hayes & Jarvis occupies a market leading position renowned for quality, expertise and the exceptional value it offers to customers. Reporting to the Managing Director of Hayes & Jarvis, this new role will be responsible for leading and developing a dynamic marketing function to further develop and increase the reach of this major travel brand. What You'll Be Doing * Responsible for defining and executing a multi-channel marketing strategy to deliver growth by identifying and targeting new customers and maximizing existing customer relationships * Define and implement a cohesive brand strategy across the entirety of the business; assuming the role of brand guardian and driving appropriate engagement with the customer in all forms of communication * The management of all aspects of the marketing function both off-line and online; to include paid search, online advertising, SEO, social media, direct marketing and CRM * Delivery of a marketing approach which is driven by data, insight and a clear understanding of attribution in relation to return on investment * Clear appreciation of the commercial environment and an ability to create timely and effective tactical campaigns * Build strong relationships with commercial marketing partners and deliver effective mutually beneficial joint marketing vehicles * Significant contributor to the overall business strategy What We're Looking For * A minimum of five years senior marketing management experience * Strong leader with the ability to work across all marketing disciplines * Bright, innovative marketer with the ability to drive change and challenge traditional practices * Thorough and current knowledge base of online and direct marketing principles and techniques * Track record in building and developing a strong, performant team that relishes change and challenge * Results driven with a track record in developing successful brand strategies and delivering customer focused segmented marketing campaigns * Strong communication skills and the ability to build excellent internal and third party relationships * Great motivator with the ability to deliver several initiatives within challenging timescales * A passion for travel and ability to travel to destinations featured What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: The Atrium - Crawley head of marketing longhaul summer students travel winter holiday gap year seasonal sports adventure crm strong communication skills

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Location: Crawley TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK & Ireland's leading group of specialist holiday companies and, with over 500,000 customers per year, is the highest volume business in the Specialist and Activity Sector. The group is home to some of the UK & Ireland's leading holiday brands such as Crystal Ski, Sovereign Holidays, Hayes and Jarvis, Citalia, American Holidays and Austravel. Our core aim is to make going on holiday simple, exciting and great value. Follow operational and administration procedures for UKISD brands to ensure the smooth provision and accurate delivery of all clients' holidays. To provide the highest levels of prompt, accurate, efficient and cost effective services to all UKISD internal and external clients and suppliers. What You'll Be Doing * Monitor Foreign Office Travel Advice, weather conditions and other operational factors that affect travellers in liaison with TUI Duty Office to ensure that we are coinciding with group policy on any operational issues and that we are working together effectively. * Co-ordinate and implement company emergency crisis procedures in the event of a force majeure. * Ensure that all post booking, pre-departure and in resort operational and administrative issues are dealt with in a seamless, efficient and customer focused manner, and that all clients enjoy problem free travel arrangements in relation to the administration of their booking and their holiday requirements. Investigate any instances where this appears not to have occurred to prevent further reoccurrence. * Liaise with both overseas and UK suppliers and staff to resolve any operational issues which clients may have whilst in resort by coordinating resources in the UK and then providing a cost effective and customer focused solution taking into consideration our conditions of booking. * Ensure all in resort issues are resolved in resort to prevent them complaining on their return * Ensure that all customer contacts are handled quickly, efficiently, in accordance with the high standards of customer care that the company aims to offer. * Log all issues accurately and consistently in our in house reporting system- crisys * To meet output targets * To investigate & resolve complaints received from customers in relation to pre-departure confirmed bookings * To provide feedback to source of complaint for all brands, highlighting any issues for concern and any possible areas for improvement. * Liaise with other internal departments and all levels of management regarding any trends, quality issues or areas of concerns to ensure that these are acted upon where necessary. * Adhere to all company guidelines, policies and procedures * Maintain and be able to demonstrate a thorough level of product, system and company knowledge at all times * Attend company training sessions and familiarisation visits when required * Forge effective working relationships with fellow UKISD staff members, other staff within the TUI Group and suppliers. * Provide suppliers and UKISD resort offices with client details to ensure provision of all stages of clients holiday itinerary to include, manifests and rooming lists * Ensure the delivery of late bookings details to UK and overseas representatives and airlines * Manage GSD Airline Queues * Suggest improvements and change to meet the business needs. What We're Looking For * Delivery of high customer service and commitment to exceed customer expectations * Ability to stay calm under pressure * Committed and Flexible * Be able to take decisions * Self-motivated and confident * Sound computer literacy * Flexible approach to work * Team Player * Ability to work extra hours during times of crisis. * Amadeus Knowledge * Understanding of airline contracts * Experience in within an operations / administration team * Good geographical knowledge * Italian Speaker - an advantage but not essential. What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: The Atrium - Crawley operations executive the atrium crawley prompt accurate efficient and cost effective services ukisd internal external clients suppliers monitor foreign office travel advice weather conditions