Recruiter

TUI Travel, Group Head Office Don't show me jobs from TUI Travel, Group Head Office

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance The purpose of the role is to develop an HR services function for all UK employees supporting UK & Ireland, Specialist and Activity Sectors and Group Functions providing initial HR support and guidance on HR policies, benefits, and payroll associated information and review other business opportunities for such a service provision. In leading and managing multi disciplined teams this role is responsible for providing a consistent and high quality HR service to the business. Through excellence in customer service it is essential that our employees and line managers are able to rely on the responsiveness, accuracy and timeliness of the advice and guidance that is provided. Our aim is to make it as easy as possible for our people to do their job and through monitoring and continuous improvement we will deliver a great customer experience. What You Will Be Doing * Motivate, lead and manage multi disciplined teams to deliver a comprehensive HR Shared service centre through excellent levels of customer service * Lead the implementation and delivery of HR Services processes to ensure they run smoothly, accurately, efficiently and effectively through the team's effective engagement and cross-team working * Assure the quality of the service that is provided to our staff whether that be through more formal service level agreements or responding more generally to feedback in a timely manner * Manage strategic HR Services issues of significant impact on the business to ensure effective solution and activities completed on time to expectations that also meet audit and legal compliance. This will require co-ordination across a number of areas * Lead and manage the teams to ensure performance standards are met, development plans are in place and the appropriate training has been identified to engage and develop the teams * Provide expert advice, acting as the HR Services specialist, being a final point of escalation, to ensure optimum solutions are developed * To work with the Senior HR leaders and through the HR administration process review, develop the most effective HR Services organisation structure and strategy. * Build knowledge, awareness and capability across the wider HR function and into to the business in order that we optimise our systems and processes * Work in collaboration with members of the wider HR team and the Payroll manager and team * Meet with relevant suppliers / account managers on regular basis and review service levels HR processes * Management of the HR Services teams to ensure required HR support and administration for employees is carried out in an accurate and timely manner * Responsibility to ensure processes, systems, benefits and policies are updated and legally compliant. Communicate changes as necessary * Promote the HR Services team functions to all businesses to encourage all businesses to use the function. Management and development of HR services teams to ensure teams are up to date on legislative HR and internal policy changes * Work closely with the Head of Resourcing to ensure a seamless interface between recruitment and recruitment administration * Seek out opportunities to simplify / streamline our policies and procedures and drive more on line/self service concepts - with an ongoing focus on continuous improvement * Ensure the quality and integrity of our people data * Identify ways in which our service offering can be expanded / enhanced - e.g. how do we support new markets, how do we leverage HR services as a concept further and opportunities for revenue generation? We Are Looking For * At least 8 years generalist HR experience, both strategically and operationally, including at least 3-5 years team management gained within a customer service, related environment/organisation * Expert within field with an in depth knowledge of external market best practice and effective external networks; and considerable and comprehensive experience in HR services and Benefits administration * Experience in shared services implementations and business integration - operating at senior management level * Broader business experience is valuable - e.g. project management, IT, process mapping * Client Focus - very complex stakeholder landscape * Experience of managing others - and how it underpins the broader HR agenda * Execution - ability to take responsibility for the outputs of the team, take ownership for delivery * Enthuses others - able to get the most from the team - instil passion and energy for a customer orientated approach to work * Nurtures talent - managing a junior team - help them to grow and develop their career - but hold them to account for their performance * Good industry knowledge, including appropriate regulatory bodies requirements, to ensure solutions delivered meet business needs * Demonstrated ability to relate and respond to the operating and bottom-line needs of the business; good commercial awareness * Good negotiating skills including ability to develop effective, and mutually beneficial, agreements with 3rd party suppliers * Proven leadership skills; effective at motivating, coaching and leading teams * Resilient, pragmatic and commercial approach to HR, not a 'purist'. Prepared to be 'hands on' * Experience with technical areas including recruitment, organisation development and learning, compensation & benefits * Proactive, independent and resilient * Strong communication and interpersonal and influencing skills; ability to influence at the highest levels and command respect for business view as well as HR view * Creative thinker with the ability to translate vision into tangible propositions * Respectful of others - able to work in a team * Analytical - data and systems confident - able to draw insights from multiple sources Job Division: Mainstream Location: Crawley Offices hr services manager motivate project management it process mapping good industry knowledge resilient pragmatic communication interpersonal influencing skills creative thinker analytical

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Based in Crawley TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK's leading collection of niche holiday brands. It is home to the UK's largest ski operator plus 10 specialist UK brands offering high quality, flexible holidays to a range of worldwide destinations. Brand names include Crystal, Meon Villas, Sovereign, Citalia, Hayes and Jarvis, Jetsave, Austravel and Thomson Worldwide. With core customer source markets across the UK and Ireland, the division employs 1,600 staff and delivers revenue of over 500m. The purpose of this role is to handle and settle customer complaints to minimise complaint costs, whilst achieving maximum customer satisfaction and retention within the UKSD businesses. Participate in and support the quality adherence process to ensure that causes for complaint are resolved and not repeated. What You'll Be Doing * To thoroughly investigate, document and respond to complaints within deadlines set by UKISD and by external authorities with a view to achieving customer satisfaction and meeting the needs of the business. * To meet output targets. * To meet method of response targets. * To be responsible for the highest standards of accuracy and presentation in both written and verbal communications. * To liaise with suppliers and internal departments to maximise the recovery of compensation and provide information for the Quality Assurance process. * To meet recovery targets. * To meet method of payment targets. * To assist when requested in the preparation of monthly, yearly and ad hoc reports and database management to ensure costs and results are monitored. * To identify Health and Safety/liability/legal issues within complaint/resort correspondence and to escalate these appropriately and to supply the necessary information to legal services when requested. * To uphold complete confidentiality at all times. * To attend training sessions and carry out occasional overseas inspections/educational visits. * Gain knowledge of the current Issue Management System and maintain the integrity of the information that is entered. * To maintain professional working relationships with all business contacts in a problem-solving environment. * To provide feedback to source of complaint for all brands, highlighting any issues for concern and any possible areas for improvement. * To answer or return incoming phone calls and/or emails in accordance with company policy. * To help out with ad-hoc projects as requested and as time allows. * To perform all tasks using the highest level of the appropriate Tui Winning Behaviours. What We're Looking For Essential: The successful candidate will: * Have at least 12 months work experience dealing with customer complaints * Have previous experience of taking ownership of, dealing with and resolving complex customer issues to the mutual benefit of the customer and the business * Be able to resolve problems and negotiate resolutions effectively * Be highly organised and able to demonstrate excellent attention to detail * Be able to work alone using their initiative, as well as being able to work as part of a team * Be able to work under pressure and to targets whilst showing accurate grammar and numerical skills * Have a professional telephone manner * Have a sound working knowledge of Microsoft Word is essential, and familiarity with Excel, Travelink and Crisys systems would be an advantage Desirable: * Experience working in the travel industry within a Customer Relations environment would be beneficial but not essential Other Information: This is a key role in ensuring that clients' queries and complaints are resolved to the mutual benefit of the customer and the business and that information is provided to ensure complaints are minimised and the quality of the product is upheld. This role reports to the Customer Relations Supervisor. What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities . Job Division: Specialist & Activity Location: The Atrium - Crawley customer relations quality assurance executive be able to resolve problems negotiate organised numerical skills professional telephone manner microsoft word excel

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Contract

Job hours

Full time

At A Glance Fixed term Maternity cover, based in Crawley. We are currently recruiting a Marketing Manager for the Specialist Holiday Group sector. SHG is part of TUI Travel PLC Specialist & Activity Sector. Sovereign, Citalia & Meon are part of the Specialist Holidays Group division, with years of expertise in the marketplace. Sovereign Luxury Holidays with over 40 years of expertise offers only the best hotels in a range of European destinations and beyond. Citalia, the leading Italian destination specialist has over 75 years of experience and has Italy covered. Meon offers quality villa holidays. All of the brands offer an exciting range of holiday options in many destinations and are renowned for quality, expertise and the exceptional value they offer to their customers. Reporting to the Managing Director, this role will be responsible for leading and developing a dynamic marketing function to further develop and increase the reach and direct business of these major travel brands. What You'll Be Doing * Responsible for defining and executing a multi-channel marketing strategy to deliver growth by identifying and targeting new customers and maximizing existing customer relationships * Define and implement a cohesive brand strategy across the entirety of the business; assuming the role of brand guardian and driving appropriate engagement with the customer in all forms of communication * The management of all aspects of the marketing function both off-line and online; to include paid search, online advertising, SEO, social media, direct marketing and CRM * Delivery of a marketing approach which is driven by data, insight and a clear understanding of attribution in relation to return on investment * Clear appreciation of the commercial environment and an ability to create timely and effective tactical campaigns * Build strong relationships with commercial marketing partners and deliver effective mutually beneficial joint marketing vehicles * Significant contributor to the overall business strategy What We're Looking For * A minimum of five years senior marketing management experience * Strong leader with the ability to work across all marketing disciplines * Bright, innovative marketer with the ability to drive change and challenge traditional practices * Thorough and current knowledge base of online and direct marketing principles and techniques * Track record in building and developing a strong, performant team that relishes change and challenge * Results driven with a track record in developing successful brand strategies and delivering customer focused segmented marketing campaigns * Strong communication skills and the ability to build excellent internal and third party relationships * Great motivator with the ability to deliver several initiatives within challenging timescales * A passion for travel and ability to travel to destinations featured What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: The Atrium - Crawley marketing manager shorthaul crm marketing management experience strong leader bright innovative marketer strong communication skills great motivator

Recruiter

Sunsail Don't show me jobs from Sunsail

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Contract

Job hours

Full time

At A Glance Based in Crawley, fixed term maternity cover TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK's leading collection of niche holiday brands. It is home to the UK's largest ski operator plus 10 specialist UK brands offering high quality, flexible holidays to a range of worldwide destinations. Brand names include Crystal, Meon Villas, Sovereign, Citalia, Hayes and Jarvis, Jetsave, Austravel and Thomson Worldwide. With core customer source markets across the UK and Ireland, the division employs 1,600 staff and delivers revenue of over 500m. Hayes & Jarvis is part of the Specialist Holidays Group division, with 60 years of expertise in the long haul market, the brand offers an exciting range of hotels, tours and safari packages spanning the world. In many destinations, Hayes & Jarvis occupies a market leading position renowned for quality, expertise and the exceptional value it offers to customers. Reporting to the Managing Director of Hayes & Jarvis, this new role will be responsible for leading and developing a dynamic marketing function to further develop and increase the reach of this major travel brand. What You'll Be Doing * Responsible for defining and executing a multi-channel marketing strategy to deliver growth by identifying and targeting new customers and maximizing existing customer relationships * Define and implement a cohesive brand strategy across the entirety of the business; assuming the role of brand guardian and driving appropriate engagement with the customer in all forms of communication * The management of all aspects of the marketing function both off-line and online; to include paid search, online advertising, SEO, social media, direct marketing and CRM * Delivery of a marketing approach which is driven by data, insight and a clear understanding of attribution in relation to return on investment * Clear appreciation of the commercial environment and an ability to create timely and effective tactical campaigns * Build strong relationships with commercial marketing partners and deliver effective mutually beneficial joint marketing vehicles * Significant contributor to the overall business strategy What We're Looking For * A minimum of five years senior marketing management experience * Strong leader with the ability to work across all marketing disciplines * Bright, innovative marketer with the ability to drive change and challenge traditional practices * Thorough and current knowledge base of online and direct marketing principles and techniques * Track record in building and developing a strong, performant team that relishes change and challenge * Results driven with a track record in developing successful brand strategies and delivering customer focused segmented marketing campaigns * Strong communication skills and the ability to build excellent internal and third party relationships * Great motivator with the ability to deliver several initiatives within challenging timescales * A passion for travel and ability to travel to destinations featured What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: The Atrium - Crawley head of marketing longhaul summer students travel winter holiday gap year seasonal sports adventure crm strong communication skills

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Contract

Job hours

Full time

At A Glance Based in Crawley, fixed term maternity cover TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK's leading collection of niche holiday brands. It is home to the UK's largest ski operator plus 10 specialist UK brands offering high quality, flexible holidays to a range of worldwide destinations. Brand names include Crystal, Meon Villas, Sovereign, Citalia, Hayes and Jarvis, Jetsave, Austravel and Thomson Worldwide. With core customer source markets across the UK and Ireland, the division employs 1,600 staff and delivers revenue of over 500m. Hayes & Jarvis is part of the Specialist Holidays Group division, with 60 years of expertise in the long haul market, the brand offers an exciting range of hotels, tours and safari packages spanning the world. In many destinations, Hayes & Jarvis occupies a market leading position renowned for quality, expertise and the exceptional value it offers to customers. Reporting to the Managing Director of Hayes & Jarvis, this new role will be responsible for leading and developing a dynamic marketing function to further develop and increase the reach of this major travel brand. What You'll Be Doing * Responsible for defining and executing a multi-channel marketing strategy to deliver growth by identifying and targeting new customers and maximizing existing customer relationships * Define and implement a cohesive brand strategy across the entirety of the business; assuming the role of brand guardian and driving appropriate engagement with the customer in all forms of communication * The management of all aspects of the marketing function both off-line and online; to include paid search, online advertising, SEO, social media, direct marketing and CRM * Delivery of a marketing approach which is driven by data, insight and a clear understanding of attribution in relation to return on investment * Clear appreciation of the commercial environment and an ability to create timely and effective tactical campaigns * Build strong relationships with commercial marketing partners and deliver effective mutually beneficial joint marketing vehicles * Significant contributor to the overall business strategy What We're Looking For * A minimum of five years senior marketing management experience * Strong leader with the ability to work across all marketing disciplines * Bright, innovative marketer with the ability to drive change and challenge traditional practices * Thorough and current knowledge base of online and direct marketing principles and techniques * Track record in building and developing a strong, performant team that relishes change and challenge * Results driven with a track record in developing successful brand strategies and delivering customer focused segmented marketing campaigns * Strong communication skills and the ability to build excellent internal and third party relationships * Great motivator with the ability to deliver several initiatives within challenging timescales * A passion for travel and ability to travel to destinations featured What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: The Atrium - Crawley head of marketing bright innovative strong communication skills great motivator

Recruiter

TUI UK & Ireland / Retail Don't show me jobs from TUI UK & Ireland / Retail

Salary

£0 to £0 per year

Location

Burgess Hill Dunstall Don't show me jobs in this location

Job term

Permanent

Job hours

Part time

At A Glance: Excellent benefits, bonus and incentives. You will be passionate about being the best and will want to ensure that every customer has the perfect holiday experience. You'll offer exceptional customer service, making each feel special whilst also maintaining a focus on your individual sales targets and those of your team. What You'll Be Doing: For our customer * In this role, you will have daily involvement in selling services and products from our entire product range, delighting customers by anticipating and understanding their every holiday desire. * You will be attentive and confident with customers, both face-to-face and over the telephone, and be able to quickly build rapport whilst adapting the sales framework to meet their individual needs. For our company * You will gain specialist knowledge enabling you to confidently advise on packages and tailor-made holiday experiences, as well as our range of ancillary and insurance products, with a view to achieving your individual and team's sales targets. * You will be self-motivated and a strong communicator with target-based sales experience. You will feel comfortable working under pressure and have a passion for results and genuine desire to achieve, both personally and as part of a successful team. What We're Looking For Essential * Experience of promoting services and products to customers * Experience in a customer focused environment * Confident communicator on an individual and group basis with excellent interpersonal skills and an enthusiastic and positive manner * Team player Desirable * Travel / Retail industry background What We Can Offer You * Competitive salary with excellent bonus/commission earning potential * Excellent career prospects * Initial and on-going training * Yearly incremental holiday concessions * Heavily discounted travel from various travel companies * Generous discounts off TUI Travel products and services (including friends & family discount) * TUI Travel contributory pension scheme * Generous holiday entitlement * Life Assurance * Private Medical Insurance * Educational * Uniform * Season ticket loan * Childcare vouchers * Share Incentive Plan * Recommend-a-friend bonus * Free Travel Insurance Job Division: Mainstream Location: TS-Burgess Hill thomson travel advisor burgess hill part time flexible retail customer services sales travel tourism sale services confident communicator interpersonal skills enthusiastic positive manner team player

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Based in Crawley. We are currently recruiting a Credit Controller for the Specialist Holiday Group sector. SHG is part of TUI Travel PLC Specialist & Activity Sector. The role primarily covers the credit control for the UK based Tui Specialist brands with bookings on the Travelink reservations system. This includes Hayes & Jarvis, Thomson Worldwide, Sovereign, Meon Villas, Citalia, Austravel, Flexible Flights, Jetsave and Travelmood. What You'll Be Doing * Sort incoming emails and physical post into areas of work and distribute across the credit control department. * Process customer credit and debit card payments * Process customer payments (cheques and bank transfers) onto the bookings in Travelink * Answer customer calls received into the credit control department, these can be to make payments or to resolve queries or concerns regarding their booking * Chase customers for balance payments when due or overdue * Request additional invoices to show payments received * Allocate daily receipts to Travelink by using automatch and manual allocation processes * Liaise with internal departments to resolve queries arising on bookings What We're Looking For * Demonstrate excellent telephone skills and experience dealing with customers queries and concerns * Attention to detail and efficient processing skills * Credit control experience in chasing and managing outstanding balances * Self motivated and reliable * Able to work as part of a larger team with flexibility to support other colleagues as required * Good communication skills are essential * Able to use MS Office - Outlook, Word and Excel (Essential) * Knowledge of Travelink / Travel Industry is advantageous What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: Jet Set House credit controller processing skills credit control experience self motivated communication skills ms office outlook word excel

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Location: Crawley TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK & Ireland's leading group of specialist holiday companies and, with over 500,000 customers per year, is the highest volume business in the Specialist and Activity Sector. The group is home to some of the UK & Ireland's leading holiday brands such as Crystal Ski, Sovereign Holidays, Hayes and Jarvis, Citalia, American Holidays and Austravel. Our core aim is to make going on holiday simple, exciting and great value. Follow operational and administration procedures for UKISD brands to ensure the smooth provision and accurate delivery of all clients' holidays. To provide the highest levels of prompt, accurate, efficient and cost effective services to all UKISD internal and external clients and suppliers. What You'll Be Doing * Monitor Foreign Office Travel Advice, weather conditions and other operational factors that affect travellers in liaison with TUI Duty Office to ensure that we are coinciding with group policy on any operational issues and that we are working together effectively. * Co-ordinate and implement company emergency crisis procedures in the event of a force majeure. * Ensure that all post booking, pre-departure and in resort operational and administrative issues are dealt with in a seamless, efficient and customer focused manner, and that all clients enjoy problem free travel arrangements in relation to the administration of their booking and their holiday requirements. Investigate any instances where this appears not to have occurred to prevent further reoccurrence. * Liaise with both overseas and UK suppliers and staff to resolve any operational issues which clients may have whilst in resort by coordinating resources in the UK and then providing a cost effective and customer focused solution taking into consideration our conditions of booking. * Ensure all in resort issues are resolved in resort to prevent them complaining on their return * Ensure that all customer contacts are handled quickly, efficiently, in accordance with the high standards of customer care that the company aims to offer. * Log all issues accurately and consistently in our in house reporting system- crisys * To meet output targets * To investigate & resolve complaints received from customers in relation to pre-departure confirmed bookings * To provide feedback to source of complaint for all brands, highlighting any issues for concern and any possible areas for improvement. * Liaise with other internal departments and all levels of management regarding any trends, quality issues or areas of concerns to ensure that these are acted upon where necessary. * Adhere to all company guidelines, policies and procedures * Maintain and be able to demonstrate a thorough level of product, system and company knowledge at all times * Attend company training sessions and familiarisation visits when required * Forge effective working relationships with fellow UKISD staff members, other staff within the TUI Group and suppliers. * Provide suppliers and UKISD resort offices with client details to ensure provision of all stages of clients holiday itinerary to include, manifests and rooming lists * Ensure the delivery of late bookings details to UK and overseas representatives and airlines * Manage GSD Airline Queues * Suggest improvements and change to meet the business needs. What We're Looking For * Delivery of high customer service and commitment to exceed customer expectations * Ability to stay calm under pressure * Committed and Flexible * Be able to take decisions * Self-motivated and confident * Sound computer literacy * Flexible approach to work * Team Player * Ability to work extra hours during times of crisis. * Amadeus Knowledge * Understanding of airline contracts * Experience in within an operations / administration team * Good geographical knowledge * Italian Speaker - an advantage but not essential. What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: The Atrium - Crawley operations executive the atrium crawley prompt accurate efficient and cost effective services ukisd internal external clients suppliers monitor foreign office travel advice weather conditions

Recruiter

Specialist and Activity Don't show me jobs from Specialist and Activity

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Based in Crawley TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Working as part of the Specialist & Activity SectorTravelink team, this role will be responsible for the specification and development of documentation for the Travelink Reservation system. What You'll Be Doing * Capture and document documentation requirements for the Specialist & Activity Sector Travelink Projects. * Produce specifications for documentation for signoff. * Develop documents as per requirements and agreed specifications and to meet overall project timelines. * Provide support to Selling Systems Support Team relating to Travelink documentation. * Liaise with various business contacts to ensure full understand of specifications and manage delivery expectations. * Co-ordinate availability of documentation interface with 3rd party Travelink supplier, via Selling Systems Support Team. * Participate in regular project meetings to update on status of documentation tasks. Provide input into overall project plan. What You'll Be Doing * Experience in writing .Net XSLT transformations and knowledge of XSL formatting objects to produce HTML documents from XML * Experience using Javascript and VBScript, in particular use of ActiveX objects. * Experience producing HTML documents destined for MS Word and for use in emails * Ability to work to deadlines and prioritise activities What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities Job Division: Specialist & Activity Location: Jet Set House documentation developer net xslt html xml javascript vbscript activex objects ms word prioritise activities net net .net

Recruiter

TUI Travel, Group Head Office Don't show me jobs from TUI Travel, Group Head Office

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance TUI Travel PLC is the world's leading leisure travel company operating in over 180 countries with more than 30 million customers in 31 key source markets. Annual revenue is in excess of 14 billion and underlying operating profit is over 471 million. Compliance requirements are complex given that TUI Travel PLC is a FTSE listed PLC with all the responsibilities this entails, whilst at the same time being consolidated into a German listed parent, TUI AG. Currently there is appetite for a stronger control environment across this progressive, complex and diverse group of businesses, and this is being delivered through the rollout group-wide of an internationally-accepted enterprise risk management framework, the COSO framework. As this work is of key strategic importance, the Board have mandated the creation of new high-profile roles within the existing Group Compliance team to support the business during and post project. A key focus of the role will be to act as an internal advisor and subject matter expert in respect of the COSO framework for the Sectors within the Group. Specifically the role will provide support in the areas of Risk Identification and Assessment, Process documentation / mapping and Internal Control design and implementation. The Compliance Sector Business Partners will work closely with Sector COSO champions to understand the Sector's businesses and communicate COSO messaging and Group policy and procedures to them. The role is pivotal in ensuring consistency and standardisation of approach and the adoption of best practices across the whole Group. What You'll Be Doing Key responsibilities include: * Partner and support Sector businesses in the implementation of COSO framework to Finance functions. * Ensure consistent COSO messages are communicated on a timely basis to target audience. * Assess training needs, prepare training materials and conduct training where required. * Assist sectors with risk identification and assessment. * Drive control design and implementation around key risks. * Ensure existing processes and controls are documented to a consistently high standardised level. * Help businesses test existing control environment and remediate deficiencies. * Work with businesses to develop appropriate, sustainable controls monitoring plans. * Co-review business processes to identify improvements / efficiencies. * Lead initiatives to embed COSO in to "business as usual". * Provide support to Sectors on Group policy and procedures. * Support other non-Finance functions in rolling out COSO framework. * Develop and maintain multiple Stakeholder relationships. * Assist in the production and maintenance of the Group Accounting Policies and Group Reporting Manuals, ensuring that they are updated to reflect changes in accounting standards and reporting processes. * Participate in a variety of ad hoc projects as assigned including Compliance reviews / site visits. What We're Looking For * Qualified accountant / risk management professional with strong proven academic record from blue chip / Top 20 firm background. Ideally 1st time passes, 1st or 2nd class degree and strong A Level results and 3 years+ PQE. * Recent practical work experience and understanding of internal controls systems and frameworks (ideally COSO or SOX), corporate governance and policy, process and systems improvement projects. * Experience of large, complex organisations and small businesses. * Ability to develop strong relationships across the organisation and maintain credibility with a range of stakeholders. * Skilled communicator. * Confidence in managing Change and ability to operate in highly fluid environment. * Good project and time management skills, able to complete tasks to challenging deadlines. * IT systems knowledge / experience highly desirable. * Second language (French or German) desirable. * Dynamic individual looking to progress within a fast-paced company. * Likely to have experience of consumer-facing industries (eg leisure, retail). Working Relationships * Head of Group Compliance * Director of Group Audit Services * Director of Financial Reporting & Control * Head of Group Accounting and Group Accounting team * Head of Finance Academy & Projects * Head of Financial Accounting & Control - Mainstream * Sector COSO champions * Business Unit Finance Managers and Controllers * External Advisors * TUI AG Group Finance / Compliance teams * Colleagues in Fraud, Risk and Legal regulatory teams Summary This role will play a key part in ensuring the COSO framework is rolled out to Finance functions. Success in this role is likely to lead to promotion within this progressive and sector-leading Group. Job Division: Group Location: TUI Travel House compliance sector business partner crawley 3 years pqe coso sox skilled communicator it systems knowledge tui ag group finance