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Do you have customer service experience? Are you great at talking to people? Do you love working with great people? We want to hear from you! Put your skills to good use! We have an energetic, fast paced environment filled with both successful and competitive individuals. We are focused on the growth and success of both our clients and consumers. With outstanding success in Glasgow, we are looking to expand to into new markets and we are looking for individuals to become part of an exciting new campaign. We are looking for fun, confident personalities, with excellent customer service skills and people who like being part of a team to join us. Interested in gaining experience but afraid you do not have the right skill set? We will provide you with mentoring and guidance with strong individuals within our industry. What we need from you: * Willingness to learn * Enthusiasm * Ambition * Great Customer Service Skills Applicants will work in Sales and Marketing and experience the following: * Full Product Training * Travel opportunities * Access to a National Network Immediate start! Please send a copy of your CV, your availability, and your best contact number. We will contact local candidates as soon as possible to arrange preliminary meetings. sales management pa promotions marketing customer services immediate no experience money pr rep representative city centre client care hospitality waiter waitress admin hospitality marketing sales team work leadership management customer service
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At A Glance Based in Crawley TUI Specialist & Activity Sector is part of TUI Travel PLC, the world's leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don't rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth. We're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands). Specialist Holidays Group is the UK's leading collection of niche holiday brands. It is home to the UK's largest ski operator plus 10 specialist UK brands offering high quality, flexible holidays to a range of worldwide destinations. Brand names include Crystal, Meon Villas, Sovereign, Citalia, Hayes and Jarvis, Jetsave, Austravel and Thomson Worldwide. With core customer source markets across the UK and Ireland, the division employs 1,600 staff and delivers revenue of over 500m. The purpose of this role is to handle and settle customer complaints to minimise complaint costs, whilst achieving maximum customer satisfaction and retention within the UKSD businesses. Participate in and support the quality adherence process to ensure that causes for complaint are resolved and not repeated. What You'll Be Doing * To thoroughly investigate, document and respond to complaints within deadlines set by UKISD and by external authorities with a view to achieving customer satisfaction and meeting the needs of the business. * To meet output targets. * To meet method of response targets. * To be responsible for the highest standards of accuracy and presentation in both written and verbal communications. * To liaise with suppliers and internal departments to maximise the recovery of compensation and provide information for the Quality Assurance process. * To meet recovery targets. * To meet method of payment targets. * To assist when requested in the preparation of monthly, yearly and ad hoc reports and database management to ensure costs and results are monitored. * To identify Health and Safety/liability/legal issues within complaint/resort correspondence and to escalate these appropriately and to supply the necessary information to legal services when requested. * To uphold complete confidentiality at all times. * To attend training sessions and carry out occasional overseas inspections/educational visits. * Gain knowledge of the current Issue Management System and maintain the integrity of the information that is entered. * To maintain professional working relationships with all business contacts in a problem-solving environment. * To provide feedback to source of complaint for all brands, highlighting any issues for concern and any possible areas for improvement. * To answer or return incoming phone calls and/or emails in accordance with company policy. * To help out with ad-hoc projects as requested and as time allows. * To perform all tasks using the highest level of the appropriate Tui Winning Behaviours. What We're Looking For Essential: The successful candidate will: * Have at least 12 months work experience dealing with customer complaints * Have previous experience of taking ownership of, dealing with and resolving complex customer issues to the mutual benefit of the customer and the business * Be able to resolve problems and negotiate resolutions effectively * Be highly organised and able to demonstrate excellent attention to detail * Be able to work alone using their initiative, as well as being able to work as part of a team * Be able to work under pressure and to targets whilst showing accurate grammar and numerical skills * Have a professional telephone manner * Have a sound working knowledge of Microsoft Word is essential, and familiarity with Excel, Travelink and Crisys systems would be an advantage Desirable: * Experience working in the travel industry within a Customer Relations environment would be beneficial but not essential Other Information: This is a key role in ensuring that clients' queries and complaints are resolved to the mutual benefit of the customer and the business and that information is provided to ensure complaints are minimised and the quality of the product is upheld. This role reports to the Customer Relations Supervisor. What We Can Offer * Competitive salary * Holiday entitlement of 25 days increasing with service to 28 days * Holiday concession purchase * Affinity reward scheme - online discounts on products & services * Late seat and accommodation offers * Childcare vouchers * Cycle to work scheme * In-flight discount of 20% * Foreign exchange discount at TUI retail outlets * Contributory Pension scheme * Career progression opportunities . Job Division: Specialist & Activity Location: The Atrium - Crawley customer relations quality assurance executive be able to resolve problems negotiate organised numerical skills professional telephone manner microsoft word excel
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Position: Media Lawyer The Company: Headquartered in the UK and owner/operator of four cable movie networks located in the USA, the Netherlands, Belgium, France and Turkey, the Company encounters the widest range of legal issues inside and outside the UK. It is expanding rapidly and must increase the size of its legal team. Job Description: An executive role for a UK-qualified solicitor responsible for legal advice and decision-making on the wide range of daily legal issues encountered by the Company. The position requires a solid foundation in UK media and commercial law and the ability to work effectively with international counsel in each of the markets in which the Company operates. This position will augment the efforts of our long-time legal consultant who is available in the office on a limited weekly basis. The successful applicant should have the equivalent of 3-5 years post qualification experience of broadcast TV and digital distribution. They will have qualified with a top level firm of solicitors and ideally will have spent time as a member of an in-house legal team with a leading entertainment brand. Furthermore, the successful candidate will demonstrate the following: * A UK solicitor's qualification with the equivalent of 3-5 years experience * A broad range of experience in Pay TV and online video distribution * An excellent ability to problem-solve; * Thoroughness, completeness and attention to detail; * Well-honed negotiation skills; * Effectiveness as a team member; * Organized and disciplined approach to self-management; * Excellent commercial acumen and a strong understanding of commercial and media law Remuneration: 50,000 - 60,000. media lawyer solicitor legal counsel attorney
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Cisco is the world leaders in video conferencing equipment. We design and develop the most technologically advanced video conferencing equipment available on the market today. Network Products focus on video conferencing network infrastructure utilising DSPs, FPGAs and multicore processors to provide the most powerful systems available. They design and develop the majority of their hardware and software in-house to obtain the performance and flexibility required. Network Products are currently looking to fill multiple new positions for experienced embedded software developers. These are based in Langley, UK and are to work on both existing products and to develop the next generation of systems. This position exists within the media processing team. This team covers everything to do with audio and video including handling media packet streams, decoding and encoding media, multi-channel audio and video composition, and interprocessor communications in a near-"bare metal" environment using multi-core, multi-processor platforms. The team's goal is to develop and introduce features that enrich the media aspects of the video conferencing experience, leading to ever more natural communication. The team also assists in designing future hardware architectures and helps bring them to life. They lead the evaluation of new media processing components and assist in the design of future platforms that are central to the company's success. They also work closely with other teams to deliver world-class products using the platforms they produce. Main duties and responsibilities: * Designing, implementing and maintaining complex components. Focussing on one or more of: multi-processor/multi-core media frameworks, video and audio codecs, media packet-handling and signal processing algorithms. * Architectural and system design of high performance platforms and software. * Implementation and optimisation of code. * Evaluating components for future platforms including prototyping and risk assessment. * Working closely with test and support teams to ensure and maintain the quality of the product. Mandatory skills and experience: British educated candidates must have achieved at least A, A, B at A level (and ideally straight A grades) plus a 2i or 1st class honours degree in Computer Science, Engineering, Science or Maths, from one of the UK's top universities. Those educated outside the UK need to have achieved the same standard. Required technical skills are: * Real-time embedded C software development. * An understanding of modern processors. * Code optimisation for particular hardware architectures. Supported by solid experience in at least two of the following: * Experience of programming for networking applications. * Audio or video media processing and codec development. * Media handling frameworks. * DSP programming. Desirable skills and experience: The following tasks and technologies feature in the work at TANDBERG, experience of one or more of them is therefore useful, but not vital. * Development of software for multi-processor and/or multi-core architectures. * Encryption algorithms. real time embedded c audio or video media processing and codec development
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ENTERTAINMENT & MEDIA - Trainee Sales - Film & Video Game Packages - No Experience Required! FIRST CLASS CONCEPTS in GLASGOW is an outsourced sales & customer-acquisition company looking for 15+ PEOPLE with great customer service skills and an interest in talking about the latest MOVIES, FILMS, and/or VIDEO GAMES! Are you at least 18 years old & able to commute to GLASGOW CITY CENTRE? Are you excited about a NEW CHALLENGE & looking for a FUN, ENERGETIC ENVIRONMENT? We've recently acquired a new client in the entertainment industry and they need our help to acquire more customers in the GLASGOW area, so we need to grow ASAP! In just over 7 years, our newest client has become the LEADING EUROPEAN FILM SUBSCRIPTION SERVICE, combining the benefits of DVD rental by post and, more recently, WATCHING MOVIES ONLINE. Customers choose from a selection of OVER 70,000 TITLES across Blu-ray, DVDs, video games and digital streaming. Our client currently has nearly 1.6 million members and operates in the UK, Germany, Sweden, Denmark, and Norway. However, they want to continue this growth so we are looking to work with SELF-MOTIVATED AND ENTHUSIASTIC INDIVIDUALS to help them with this expansion in the GLASGOW area! REQUIREMENTS: * Excellent customer service skills (no sales experience necessary!) * Must be over 18 (in order to sign-up new customers) * Movie, Film & Video Game knowledge is very helpful * Experience using an iPad is helpful, but not required * Full time availability is ideal because the more you put in, the more you get out * Smart dress and a professional attitude are encouraged * Must be able to work independently and within a team environment We even offer product-training workshops and ongoing guidance to ensure you are set up for individual success. A strong work ethic and desire to succeed are recommended because earnings & growth are both performance-based. Growth opportunities are available because our industry is growing rapidly and we need people to look after new markets and clients. We have multiple spots to fill, but we've already begun meeting with qualified individuals, so DON'T DELAY - SEND YOUR CV TODAY! Simply send your CV through the online application process. Covering letters are not necessary as long as you are prepared to answer questions over the phone and in person. We aim to contact successful applicants within 1-3 working days! entertainment media film films movie movies game games video videos streaming ipad sales retail customer service
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Legal Counsel Queens Park, London Brief job overview: Leading UK based global media company requires a 2+ years PQE lawyer ideally with media/corporate experience. This exciting in-house media role offers outstanding breadth and business exposure. Reporting to the Head of Corporate Legal Services the role will involve: * Liaising with senior management, sales, programming, advertising, on-air and accounts teams on terms and structure of commercial and corporate agreements. * Assisting with M&A and business development projects, corporate governance, regulatory and company secretarial matters. * Drafting and negotiating various media-related contracts covering all aspects of company business - examples include but are not limited to: distribution of channels in worldwide territories; agency agreements; acquisition agreements; playout and TX agreements, language versioning agreements and advertising agreements. * Where appropriate instructing and liaising with external legal counsel. * Implementing procedures for administration and storage of commercial contracts. * Ad hoc duties as directed. Specific requirements: * 2+ years PQE in private practice or in-house * Corporate Finance/M&A background preferable * Media/Broadcasting experience either in-house or in private practice preferable * Strong communication and project management skills * IT literate Salary: 40-50k + competitive benefits package To apply for this position please apply online with your CV and a cover letter. The closing date is 25 May 2012. Please note if you have not received any communication from the Company within 3 weeks of your submission of your CV you have not been successful on this occasion. legal counsel lawyer attorney solicitor 2 years pqe media corporate corporate finance m a
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HOSPITALITY/ CUSTOMER SERVICE RELATED EXPERIENCE WANTED Think Marketing is a marketing firm based in Edinburgh. Our clients rely on us as the ultimate compliment to their media based campaigns. We are currently diversifying our portfolio and looking to double our sales, marketing, administrative, public relations, and customer service sectors. Our client representatives become experts in helping our clients gain new, profitable customers by taking the time to meet with them in person. On the spot answers to questions and the ability to make a decision in a comfortable environment often puts these customers at ease. We intend to be our clients' number one source of new customer acquisition! If you're looking for an opportunity to develop your business communication skills, take control of your development, and work with like-minded people; we'd love to hear from you. We help begin lasting relationships with their new customers by taking time to meet with them in person where they work, live and shop. Previous marketing and sales experience is not required because our clients run educational workshops and provide relevant training materials. We are looking for candidates with strong communication skills, who enjoy interacting with people, and can contribute in a business environment. ** Candidates must be at least 18 years of age and have the right to work in the UK. Working hours and salary will vary based on campaign, and will be discussed during the meeting process. Earnings are accumulated on a daily basis, and rewarded only on completed sales. We may invite you to spend a day observing an experienced fundraiser before reaching a final decision, (this is still a period of observation & will have no claims for compensation). ** Please note: This opening is not based in a restaurant/ bar or retail shop - our openings involve face-to-face customer interaction, so we're looking for people with this type of experience. marketing customer service catering hospitality graduate retail sales business development telecoms construction media sales trainee telecommunication broadband surveyor
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CUSTOMER SERVICE RELATED EXPERIENCE WANTED - IMMEDIATE START Think Marketing is a marketing firm based in Edinburgh. Our clients rely on us as the ultimate compliment to their media based campaigns. We are currently diversifying our portfolio and looking to double our sales, marketing, administrative, public relations, and customer service sectors. Our client representatives become experts in helping our clients gain new, profitable customers by taking the time to meet with them in person. On the spot answers to questions and the ability to make a decision in a comfortable environment often puts these customers at ease. We intend to be our clients' number one source of new customer acquisition! If you're looking for an opportunity to develop your business communication skills, take control of your development, and work with like-minded people; we'd love to hear from you. We help begin lasting relationships with their new customers by taking time to meet with them in person where they work, live and shop. Previous marketing and sales experience is not required because our clients run educational workshops and provide relevant training materials. We are looking for candidates with strong communication skills, who enjoy interacting with people, and can contribute in a business environment. ** Candidates must be at least 18 years of age and have the right to work in the UK. Working hours and salary will vary based on campaign, and will be discussed during the meeting process. Earnings are accumulated on a daily basis, and rewarded only on completed sales. We may invite you to spend a day observing an experienced fundraiser before reaching a final decision, (this is still a period of observation & will have no claims for compensation). ** Please note: This opening is not based in a restaurant/ bar or retail shop - our openings involve face-to-face customer interaction, so we're looking for people with this type of experience. marketing customer service catering hospitality graduate retail sales business development telecoms construction media sales trainee telecommunication broadband surveyor
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CUSTOMER SERVICE RELATED EXPERIENCE WANTED Think Marketing is a marketing firm based in Edinburgh. Our clients rely on us as the ultimate compliment to their media based campaigns. We are currently diversifying our portfolio and looking to double our sales, marketing, administrative, public relations, and customer service sectors. Our client representatives become experts in helping our clients gain new, profitable customers by taking the time to meet with them in person. On the spot answers to questions and the ability to make a decision in a comfortable environment often puts these customers at ease. We intend to be our clients' number one source of new customer acquisition! If you're looking for an opportunity to develop your business communication skills, take control of your development, and work with like-minded people; we'd love to hear from you. We help begin lasting relationships with their new customers by taking time to meet with them in person where they work, live and shop. Previous marketing and sales experience is not required because our clients run educational workshops and provide relevant training materials. We are looking for candidates with strong communication skills, who enjoy interacting with people, and can contribute in a business environment. ** Candidates must be at least 18 years of age and have the right to work in the UK. Working hours and salary will vary based on campaign, and will be discussed during the meeting process. Earnings are accumulated on a daily basis, and rewarded only on completed sales. We may invite you to spend a day observing an experienced fundraiser before reaching a final decision, (this is still a period of observation & will have no claims for compensation). ** Please note: This opening is not based in a restaurant/ bar or retail shop - our openings involve face-to-face customer interaction, so we're looking for people with this type of experience. marketing customer service catering hospitality graduate retail sales business development telecoms construction media sales trainee telecommunication broadband surveyor
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CUSTOMER SERVICE RELATED EXPERIENCE WANTED Think Marketing is a marketing firm based in Edinburgh. Our clients rely on us as the ultimate compliment to their media based campaigns. We are currently diversifying our portfolio and looking to double our sales, marketing, administrative, public relations, and customer service sectors. Our client representatives become experts in helping our clients gain new, profitable customers by taking the time to meet with them in person. On the spot answers to questions and the ability to make a decision in a comfortable environment often puts these customers at ease. We intend to be our clients' number one source of new customer acquisition! If you're looking for an opportunity to develop your business communication skills, take control of your development, and work with like-minded people; we'd love to hear from you. We help begin lasting relationships with their new customers by taking time to meet with them in person where they work, live and shop. Previous marketing and sales experience is not required because our clients run educational workshops and provide relevant training materials. We are looking for candidates with strong communication skills, who enjoy interacting with people, and can contribute in a business environment. ** Candidates must be at least 18 years of age and have the right to work in the UK. Working hours and salary will vary based on campaign, and will be discussed during the meeting process. Earnings are accumulated on a daily basis, and rewarded only on completed sales. We may invite you to spend a day observing an experienced fundraiser before reaching a final decision, (this is still a period of observation & will have no claims for compensation). ** Please note: This opening is not based in a restaurant/ bar or retail shop - our openings involve face-to-face customer interaction, so we're looking for people with this type of experience. marketing customer service catering hospitality graduate retail sales business development telecoms construction media sales trainee telecommunication broadband surveyor
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