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Vanquis Bank Don't show me jobs from Vanquis Bank

Salary

Up to £22,000 per year

Location

ME44EL Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Operations Analyst If your dream is to one day number amongst the best in business, then Vanquis Bank is the place for you. The working environment is vibrant, fast moving and hard working. We also place a high value on our people and their development, as it is only through them can we achieve our growth plans. If you are ambitious and want to grow your career within the Financial Services sector then this role is definitely for you. Vanquis Bank is growing 35% year on year in the UK and expanding overseas. This is an ideal time to join a growing business and carve out a career as part of the next generation of management. As an Operations Analyst you will develop your analytical, management and leadership skills and produce World class deliverables for a World class operation. We want you to challenge current processes and technology and design innovative solutions to complex problems. You'll need to propose, develop and deploy strategies that create measurable steps towards our business goals. We are offering a limited number of candidates the first step on a career ladder as an Operations Analyst *A dedicated mentor from our highly skilled and experienced Management team *The chance to get great insight to our business as a whole and specialise in a selected number of areas *Training - both in house and externally *Invaluable on the job, practical experience - you'll be part of either Credit Operations, Sales and Service or Business Analytics but will have contact across the whole business *A view of a financial organisation from all aspects - the forecasting, the costs, the people, the analysis and of course, the service we provide To be considered you'll need *A numerate degree (for example Maths, Economics, Engineering or any Science) at 2:1 *Some work experience, particularly in the financial sector, would be an advantage but is not essential - aptitude is more important *The ability to demonstrate strong numeric and verbal reasoning skills *To be a self starter who is able to take an idea from concept to delivery and then measure the results *To be assertive enough to make sure your voice is heard but a good networker who can be flexible *A can do attitude with the ability to stay focussed on results and solutions even if there are set backs *To be enthusiastic and ambitious and someone who can thrive in our open and dynamic environment *Commitment - to your future and ours As well as a fantastic opportunity in its self we are offering a generous salary (22,000 p.a.) and an exciting benefits package. We are the kind of people who want to do well for themselves and are committed to going the extra mile for each other too. So, if you think you've got what it takes to join us we'd love to hear from you. Closing date 8 June 2012 operations analyst analytical graduate degree

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DAC Beachcroft LLP Don't show me jobs from DAC Beachcroft LLP

Salary

£0 to £0 per month

Location

Bristol Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

The firm DAC Beachcroft is a leading international legal business with more than 2,000 people across the UK, Europe, Asia Pacific and Latin America. We provide a full service claims, transactional, commercial, risk and advisory capability. We work with clients in a select range of industry sectors and are market leaders in health, insurance and real estate. We are agile, progressive and easy to engage with. Our flexible approach to resourcing enables us to apply the right mix of legal, commercial and process skills to deliver the right outcome at the right price, depending on our clients individual needs. We pride ourselves on measuring our performance against our clients expectations. The department Our Management Information team provide a reporting service to both internal and external clients of the firm. The demand for MI reporting has grown considerably due to an increase in the number of new clients, growth in new areas of the firm and a growing awareness of the capabilities of the MI team with regards to management information. Core responsibilities This is a challenging and demanding MI Analyst position and will include a combination of client facing, technical and 'business as usual' responsibilities: 1. Client facing * Client facing to the business managing clients expectations, recording and documenting requirements. * Interfacing with the business around new projects and technologies. * Translation of operational terminology to technical specifications (and visa versa). * Developing new reports in accordance with client requirements as well as identifying areas where value can be added. * Liaising with internal and external stakeholders to ensure that requirements are gathered/understood and delivered against agreed targets/deadlines. 2. Technical * SQL Server 2005/2008 environment * Technical development work with current and future projects within a SQL Server 2005/2008 environment. * Ability to translate operational documentation into technical requirements and take forward with coding and extraction into meaningful reports to service our clients. * Lead and contribute to existing and future technical projects from experience already gained in current role / roles. * Be able to hit the ground running 3. BAU * Analysis of both internal/external reports, running existing reports and developing new ones * Responsible for production of MI against SLA's. * Generating regular and ad hoc reports for our internal/external clients against key performance indicators. * Fielding ad hoc requests for information from internal/external clients. * Identifying and implementing ways of improving data validation and automating report production. * Analysing client and management reporting data to identify trends and issues. * Handle confidential information in line with the firms data security protocols Key skills The successful candidate will be able to demonstrate the following key skills and attributes: 1. Essential skills/experience: * IT literate with advanced SQL SQL Server 2005/2008. * Ability to write complex queries involving different sources of data. * Educated to degree level with relevant experience or extensive MI experience gained from previous roles. * Excellent verbal and written client multi-level communication skills. * Problem solving and consulting skills, with the ability to work from vague requirements. * Strong analytical skills, able to think laterally to identify trends and make links between data from different sources. * Ability to work on simultaneous projects whilst consistently delivering a high quality service to multiple clients. * An effective team player, who can work in collaboration with colleagues to achieve common objectives. * A commercial approach to work with a good understanding of business drivers (profit & loss etc.) and service standards. * Able to move forward successfully with projects even when business priorities change. * Solutions orientated. 2. Desirable skills/experience: * Energetic, proactive and ambitious with a 'can do attitude'. * Ability to work under pressure and to SLA's and KPI's. * Excellent interpersonal skills and ability to communicate effectively to non-technical individuals. * Good analytical skills with a structured and methodical approach. * Highly organised with the ability to plan for short- to medium-term objectives. * Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness. * An understanding of relational databases. * Advanced Excel and VBA skills. * ASP.net / C# / PHP. * SSRS. * SSIS. * SSAS. DAC Beachcroft is an equal opportunities employer and we welcome applications from every sector of the community. If this opportunity sounds of interest to you, please send your CV via our online application system. Your application will be dealt with in the strictest of confidence.

Recruiter

DAC Beachcroft LLP Don't show me jobs from DAC Beachcroft LLP

Salary

£0 to £0 per month

Location

Bristol Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

The firm DAC Beachcroft is a leading international legal business with more than 2,000 people across the UK, Europe, Asia Pacific and Latin America. We provide a full service claims, transactional, commercial, risk and advisory capability. We work with clients in a select range of industry sectors and are market leaders in health, insurance and real estate. We are agile, progressive and easy to engage with. Our flexible approach to resourcing enables us to apply the right mix of legal, commercial and process skills to deliver the right outcome at the right price, depending on our clients individual needs. We pride ourselves on measuring our performance against our clients expectations. The department Central Projects is a project management and change team, managing and delivering cross functional projects for the firm to assist with the implementation of the strategy. This provides a centralise dedicated resource to deal with increasing demand for this discipline. Core responsibilities * Proactively identifying and resolving business issues to help the firm achieve strategic goals * Working across the business to analyse new requirements and assess the impact on the business operationally and technically * Providing business analysis throughout the whole life cycle - requirements gathering, requirements analysis, writing functional specifications, development support and testing through to implementation and measuring business improvements * Recommending actions that will overcome business problems, achieve business benefits or increase efficiency and effectiveness * Documenting new or amended business processes and assisting the business through the implementation phase * Building and maintaining key relationships throughout the business whilst working closely with project managers and other colleagues to deliver effective solutions * Acting as liaison between the business and technical staff * Working closely with the IT team where appropriate to deliver technical solutions to business requirements * Being flexible with regard to some travel and overnight stays * Handling confidential information in line with the firm's data security protocols Key skills This is a great opportunity to implement change across the firm and work through the whole project lifecycle. The candidate will be able to demonstrate the following key skills and attributes: Essential: * Recent business analysis experience working across the full project life cycle on technical and non-technical business projects * Strong analytical skills, able to think laterally to identify trends and make links between data from different sources * Excellent commercial awareness with a good understanding of business drivers, service standards and the role of business change in achieving strategic objectives * A "can do" attitude and proactive approach * Solutions oriented and keen to take responsibility for delivery of effective solutions * Recent experience of business process re-engineering and delivering business change * Understanding of Agile/Business Transformation skills (Six Sigma, Lean processes) * Proficient with requirements capture and diagramming tools eg Visio * Experience of workflow / case management systems * Able to use a blend of skills including analysis, IT, team work, lateral thinking and communication * Understanding of how IT systems can be used to improve operational efficiency * Able to see the bigger picture, but paying close attention to detail in designing a solution * Excellent organisational skills together with an ability to ensure that tasks are delivered on time and to the required standard * Able to work under pressure as part of a team, prioritising a heavy workload and meeting challenging deadlines * A collaborative approach to working with others together with the willingness to take on additional responsibilities as required by the business DAC Beachcroft is an equal opportunities employer and we welcome applications from every sector of the community. If this opportunity sounds of interest to you, please send your CV via our online application system. Your application will be dealt with in the strictest of confidence.

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IBB Solicitors Don't show me jobs from IBB Solicitors

Salary

£0 to £0 per month

Location

West London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

IBB offers all its staff exceptional opportunities in an exciting and supportive working environment. Our culture encourages our individuals to develop expertise and eminence in their own professional area. To do this requires the hard work and dedication of leading individuals throughout our Business Support teams. As West Londons leading law firm, IBB enjoys a reputation for representing significant clients in complex legal matters. We are always looking for talented individuals with the ability, integrity, and initiative necessary to maintain these qualities and to ensure that our firm continues to be a stimulating and rewarding place to work. What we look for As a growing firm, we recruit professional business support staff at all levels. We look for individuals who * flourish in a challenging professional environment * actively seek to add value in all that they do * are eager to work hard, learn new skills and take ownership of their career * embrace the ethos of IBB and share our core values * have a record of academic excellence and personal achievement * are excited about the prospect of being a part of IBB We value the skills, knowledge, expertise and relationships that quality individuals bring to the firm. At the same time, we are sensitive to the challenges involved in making a transition to a new firm, and we therefore invest considerable time and resources to facilitate your integration in to the firm. Job purpose: The primary purpose of the role is to assist with the ongoing and planned improvements of the Firms business systems. This will include developing Case Management and Business Process Systems working with other members of the IT team along with representatives of specific business areas. Additionally, to create business information reports by extracting information from various sources and presenting in a clear format. Also, the job holder will provide assistance with resolving issues relating to the business systems. Principal Accountabilities: 1. Analyse business requirements for specific projects and translating requirements into business process diagrams ready for development. 2. Configure the DMS, PMS and BPS systems to operate as defined in business process diagrams. 3. Maintain the business systems databases by adding or changing information as required. 4. To challenge why and how business processes are currently undertaken and offer alternatives that will reduce cost and therefore time and improve quality and the overall client experience. 5. Assist with business systems change projects as changes are identified 6. Extract information from business systems for analysis by various parties within the firm. 7. Produce bespoke management reports with information stored in the business systems that is not otherwise available 8. Undertake projects, designed to resolve repetitive or disruptive issues that are ongoing 9. Assist with projects to replace or update the business systems and associated bespoke applications 10. Maintain documented information of systems design and configuration 11. Work closely with other Development Analysts to share knowledge, ideas and provide discussion. 12. Any other task that might normally be expected of a Development Analyst Person Specification Competencies and behaviours * Good customer service skills * Good communication skills * A team player, able to work with all members of the IT team * Highly organised * Strong project management skills * To project a mature professional attitude * A good understanding of legal terminology * Accurate and diligent Technical knowledge * Case Management or Business Process systems experience (Ideally FloSuite otherwise Axxia, Solcase, Pilgrim or TFB) * Document Management Systems (Ideally Filesite) * Practice Management Systems (Ideally Axxia otherwise Aderant, Elite or Pilgrim) * Business and systems analysis skills * Microsoft SQL Database * Scripting Stored Procedures, Javascript and MS Visual Studio * Microsoft Office document template creation and manipulation * Creation of reports and business information Qualifications * A minimum of 3 GCSEs, Grade C or above. Previous experience * 3-5 years working with Business process and Case management * Experience of business systems in a legal environment preferable Other * A car owner / driver * Able to work from any IBB location * Able to work out of hours when required Remuneration Up to 35,000 per annum

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Spargonet Consulting Don't show me jobs from Spargonet Consulting

Salary

£0 to £0 per month

Location

London Don't show me jobs in this location

Job term

Contract

Job hours

Full time

Invoicing Business Analyst Spargonet Consulting, an estalished IT Services Company with 35 years pedigree, is seeking an Invoicing Business Analyst to work for a highly successful Trading House in London. Invoicing Business Analyst required with demonstrable experience of delivering IT around Finance and Accounting. The role will involve undertaking the analysis around purchases and sales invoices and the link to VAT and accounting systems. The role is part of a larger accounting systems replacement project. Ideal candidates will be able to demonstrate solid business analysis skills together with detailed, finance, accounting and purchase/sales invoicing knowledge. In addition candidates must have excellent communication and inter-personnel skills and a strong attention to detail. Experience of working on similar projects is essential. business Analyst finance accounting invoice Spargonet Consulting Plc is a leading IT consultancy with over thirty year`s pedigree and experience of supplying IT services to household name blue chip clients within a range of business sectors. By joining the personable team at Spargonet, you become a valued member of our personnel with good prospects of a rewarding and challenging career by joining our associate network. All applications welcome for an informal and confidential discussion. invoicing business analyst

Recruiter

Vanquis Bank Don't show me jobs from Vanquis Bank

Salary

Up to £35,000 per year

Location

ME44EL Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At Vanquis we offer customers excellent products backed by great people, which is why we were voted Credit Card Provider of the Year in 2009, 2010, 2011 and 2012 and have now accepted over 1 million customers. We provide an outstanding service to our customers and this is reflected in the fact that over 80% of our customers would recommend us to a friend. We've got a great business, fantastic people and ambitious growth plans. By taking advantage of this great opportunity to join us as a Contact Strategy and Dialler Analyst you can become part of a business where people come first and employee engagement is recognised as a major key to company success. Vanquis Bank is growing 35% year on year in the UK and expanding overseas. This is an ideal time to join a growing business as a Contact Strategy and Dialler Analyst. Live contact with our customers is vital to our success and you will be able to see the impact of your work in headline business metrics. Vanquis is an industry leader in telephony contact and you will need to be an innovator as well as an imitator. As our Contact Strategy and Dialler Analyst you will be responsible for designing and delivering improvements in our contact effectiveness with our customers through voice, SMS, Email and new media. You'll build solutions with our technology partners as well as measuring and maintaining the effectiveness of our existing portfolio of contact methods. You will drive operational focus based on your findings and use an innovative approach to come to the best solution. Skills and Experience: Essential *Some knowledge of T-SQL programming in SQL Server or PL/SQL programming in Oracle *You hold a degree of 2:2 or above *You are able to demonstrate strong numeric and verbal reasoning skills and a logical approach to problem solving *You are a self starter who is able to take an idea from concept to delivery and measure the results *You need to be a collaborative team player who thrives in an open and dynamic environment. You are able to communicate effectively at all levels and pitch your oral and written communication at the right level depending on your audience. You are assertive enough to get your voice heard and remain focussed on delivery and solutions. Advantageous *Knowledge of stored code including procedures and triggers *Advanced Excel skills, including VBA macro programming *Work experience in an analytical role, especially in the finance sector *Knowledge of a progressive dialler system

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SiteMinder Don't show me jobs from SiteMinder

Salary

£0 to £0 per year

Location

West London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Service Desk Analyst - Spanish SiteMinder is a technology company whose multi award winning online distribution products service the accommodation industry. Our products are trusted and used by thousands of accommodation providers in over 90 countries worldwide. This cloud based product suite continues to set the benchmark in online distribution technology by challenging conventional operating strategies. We are seeking an Service Desk Analyst, ideally with 2+ years experience, to help us provide outstanding service to our customers. You will need to have exceptional communication skills, a strong commitment to providing excellent customer service and a good command of the web. General knowledge or understanding of web based products such as SaaS and off premise solutions or travel technology experience will be highly valued. You will be working in a fast paced, exciting and rewarding environment with a great deal of opportunity to further your career. There is a strong team focus to this role. Main Responsibilities: * Provide support to our customers via telephone and email * Diagnose and solve problems * Escalate cases to 2nd Level where required * Accept cases from CRM system based on, and work to, SLAs * Update CRM case information, recording progress and communication with internal staff, customers or vendors * Collaborate with and assist other Support Team members Essential skills: * Fluent in Spanish and English * Strong computer literacy (PC or Mac) using multiple browser types (Firefox, Chrome) * Experience working within an SLA environment * Excellent customer service, team and communication skills * Self-starter and strong end-to-end incident ownership abilities * Excellent organisational skills; attention to detail is critical Desirable skills: * Basic HTML SiteMinder is a global company and this position will be based in Hammersmith, London. Competitive remuneration based on experience. Please provide a covering letter and your CV when applying. Please no recruiters or agencies. service desk analyst spanish html

Recruiter

SiteMinder Don't show me jobs from SiteMinder

Salary

£0 to £0 per year

Location

West London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Setup and Training Analyst SiteMinder is a technology company whose multi award winning online distribution products service the accommodation industry. Our products are trusted and used by thousands of accommodation providers in over 90 countries worldwide. This cloud based product suite continues to set the benchmark in online distribution technology by challenging conventional operating strategies. We are seeking two Setup and Training Analysts to setup new customers on SiteMinder's systems and to provide effective and high quality training to our valued clients. You will need to have exceptional communication skills, a strong commitment to providing excellent customer service and the ability to configure and update extranets. General knowledge or understanding of web based products such as SaaS and off premise solutions or travel technology experience will be highly valued. You will be working in a fast paced, exciting and rewarding environment with a great deal of opportunity to further your career. There is a strong team focus in this role. Main Responsibilities: * Setup new customers on SiteMinder's systems * Provide training to hotels over the telephone and occasionally in person * Schedule and arrange training sessions, maintain the Training Diary * Accept cases from CRM system based on, and work to, SLAs * Update CRM case information, recording progress and communication with customers or vendors Essential skills: * Experience delivering IT, computer or online training * Strong computer literacy (PC or Mac) using multiple browser types (Firefox, Chrome) * English first language or completely fluent * Experience working within an SLA environment, managing multiple deadlines * Excellent customer service, team and communication skills * Self-starter and strong end-to-end incident ownership abilities * Excellent organisational skills and attention to detail Desirable skills: * Second language (Spanish, German, French, Italian etc) * HTML (basic) SiteMinder is a global company and this position will be based in Hammersmith, London. Competitive remuneration based on experience. Please provide a covering letter and your CV when applying. Please no recruiters or agencies. setup and training analyst spanish german french italian xml html saas crm customer relationship management

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TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Online marketing is an essential function in helping to achieve the online sales performance and brand positioning for TUI Travel. The online marketing analyst will play a pivotal role in ensuring we are utilising all of the data and information available to us to continue to deliver the best ROI and fantastic campaigns. With multiple sources of data, this is a challenging role as we try and tie up all activity to ensure we have a 360 degree view of our marketing campaigns initially online but then extending to offline through econometric modelling. Online Marketing is evolving at an incredible pace and this role will evolve with that, so the candidate must be able to adapt and change accordingly. What You'll Be Doing * Provide ROI analysis on all marketing campaigns * Provision of information and insights regarding campaigns and customers * Analysis of marketing metrics to identify cause - effect relationships between marketing actions and short and long term financial benefits. * Identification of appropriate tools for production of competitor benchmarking and market trends * Help define best digital tracking solutions and models to allow for 100% transparency * Work with both internal and external analytics to define what data is required and how to acquire it. * Production of relevant and workable online attribution model across all online media and organic traffic - Development and management of a reporting framework which clearly attributes value across all digital marketing channels * Production of core MI and KPI that will clearly articulate our position within the business * Key representative in x channel data/research projects involving data analysis including econometric modelling, Research Online - Purchase Online projects What We're Looking For * Degree educated, ideally in business, marketing, mathematics or similar * Strong analytical and data skills * Experience and understanding of Web analytics packages - ideally Omniture suite. * Good communicator with internal and external departments * Must be flexible to adjust in a fast changing environment * Highly numeric * Ability to work under pressure * Logical thinker * Team Player * Experience in working with online marketing including understanding of adserving solutions such as Double click and Atlas is preferable but not essential. Key Relationships (Internal & External contacts) Person(s) Nature: * Online Marketing Manager - Line Manager and co-ordination * Marketing Agencies - Co-ordination of data/MI and technology solutions * Paid Search Manager - MI production / Attribution modelling * SEO Manager - Attribution modelling Hiring Manager - Justin Daich Job Division: Mainstream Location: Wigmore House online marketing analyst luton degree educated web analytics packages omniture good communicator highly numeric team player

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Bedfordshire Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Support the Overhead Reporting Managers in the accounting, reporting & analysis of overhead expenditure for the UK&I mainstream division. Provide an effective suite of financial reports and KPIs in order that stakeholders within the UKI business have appropriate information to manage and control business performance and meet it's strategic objectives. What You'll Be Doing Month end close & reporting * Run extracts from Oracle and investigate variances to understand drivers of overhead costs at an account code/cost centre level * Prepare journals to recognise prepayments, accruals and or other cost reclassifications * Perform balance sheet account reconciliations Performance evaluation & reporting * Support the Overhead Reporting Managers in the analysis of month & YTD performance in order that key drivers of performance can be identified and variances to forecast, budget and prior year are explained * Ensure that performance information is consistent and aligned to ensure meaningful consolidation and comparability * Prepare monthly cost centre variance analysis * Business partner with cost centre managers to ensure cost centre analysis is understood and accurately presented * Prepare analysis on overheads for divisional board packs * Support the Overhead Reporting Managers & cost centre managers in identifying ways of reducing costs and challenging existing processes where appropriate Budgeting & Forecasting * Support the Overhead Reporting Managers in the development of the annual budget & 5YP for overheads * Support the Overhead Reporting Managers in the appraisal of the overall overheads forecast, taking into account current performance, changing market conditions and updated plans and initiatives. * Act as business partner to cost centre managers to develop budgets and make amendments to cost centre forecasts * Ensure the overheads risks and ops schedule is updated on a timely basis Audit * Support the Overhead Reporting Managers with responses to internal and external audit queries Key Relationships (Internal & External contacts) * Overhead Reporting Managers - Team Member/ Support * FP&A Manager - Team Member/ Support * Business stakeholders - Partner/consult/inform * Head of FP&A - Partner/consult/inform * Accounting team - Partner/consult/inform What We're Looking For * Qualified Accountant * Strong analytical and presentational skills * Strong excel & Powerpoint skills * HFM experience an advantage but not essential Key Behaviours required Customer Obsessed * Understands and anticipates customers' current and future needs * Continually works to build the customer relationship * Ensures customer perspective is included in business decisions * Recommends and implements changes to add value to the customer journey Value Driven * Proactively identifies commercial opportunities that make a good business case * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable * Is a major contributor of ideas for change to create exciting opportunities Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success * Promotes understanding of the vision and values to the wider business area Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receives it well and acts upon it Job Division: Mainstream Location: Wigmore House reporting analyst overheads luton