Recruiter

Vanquis Bank Don't show me jobs from Vanquis Bank

Salary

From £40,000 to £45,000 per year

Location

Chatham Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

SQL Server Database Developer At Vanquis we offer customers excellent products backed by great people, which is why we were voted Credit Card Provider of the Year in 2009, 2010 and 2011 and have now accepted over 1 million customers. We have a vacancy for a SQL Server Database Developer to help us provide an outstanding service to our customers. 80% of our customers would recommend us to a friend. We've got a great business, fantastic people and ambitious growth plans. By taking advantage of this great opportunity to join us as a SQL Server Database Developer you can become part of a business where people come first and employee engagement is recognised as a major key to company success. Our SQL team of seven are currently working on the launch of new platform supporting International cards and UK Loans, Application system upgrades, Enterprise Data Warehouse and BI development as well as continual improvement of the core Credit Card business. In summary, your key responsibilities will be: *Architect and build new database (T-SQL) and ETL solutions (SSIS/ DTS) for strategic projects and key business initiatives *Provide consultancy to business users where required translating technical terminology and concepts for the understanding of the end user *Design and create Business Intelligence solutions (cubes) *Support SQL Server environments and processes to achieve departmental and company BAU uptime SLAs (including out of hours support as standard) *Ensure the department's adherence to the banks change and release management practises supported by appropriate source control tools (Redgate SQL Source Control and Microsoft Team Foundation Server) More specifically, you'll need to cover the following: *Development and Maintenance of T-SQL Scripting, Stored Procedures, DTS/SSIS and ETL routines *Create and maintain OLAP cubes using SSAS *Develop and maintain reporting using SSRS and other tools *T-SQL query optimisation *Ensure that new data sources are compatible with the data warehouse infrastructure and can be accommodated via ETL techniques *Provide consultancy to business colleagues (departmental and project orientated) regarding application, solution, ETL and database development and design. *As and when required, carry out database administration and maintenance tasks including capacity planning, security and integrity planning, index generation, performance tuning (including ETL and stored procedures) and any other associated administration processes *Support and adherence to Change Management practices *Work with Third Parties to deploy changes to data structures and content *Troubleshoot failures of implemented processes, including those designed and implemented by other Database developers, administrators or external resources *Migration to, and support of, SQL 2008/12 including rewriting of DTS ETL procedures into SSIS You'll need knowledge of the following: *Database development techniques and technologies *Data Warehousing techniques and technologies *SQL 2005/8 (essential) Experience, skills and behaviours: *You also have a proven track record in database design, development and ETL technologies and excellent Transact SQL skills *You are trained and practiced in Data Warehouse technologies and techniques *You have experience of working on large projects *You have experience of SQL Server database administration techniques and processes *A Microsoft Certified Developer qualification would be a distinct advantage *We need someone who is adaptable and able to work as part of a Team using initiative alongside their more analytical skills *You'll need to be a strong communicator who is able to build relationships whilst driving and managing change *You are confident in your decision making and understand the change management process

Recruiter

Vanquis Bank Don't show me jobs from Vanquis Bank

Salary

From £14,000 to £19,000 per year

Location

Chatham Don't show me jobs in this location

Job term

Contract

Job hours

Full time

Bi-Lingual Customer Account Agent (Polish and English) 14,000 to 19,000 + (depending on skills and experience) + Incentive + Benefits Chatham, Kent At Vanquis Bank, we're looking for people with good customer service abilities and fluent communication skills in English and Polish to help influence the development of our new International business in Poland. At Vanquis we offer customers excellent products backed by great people, which is why we were voted Credit Card Provider of the Year in 2009, 2010 and 2011 and have now accepted over 1 million customers. We provide an outstanding service to our customers and this is reflected in the fact that over 80% of our customers would recommend us to a friend. We've got a great business, fantastic people and ambitious growth plans. By taking advantage of this great opportunity to join us as a Customer Account Agent, you can become part of our success story and help shape our Polish International business. Based at our state of the art call centre in Chatham in Kent, in close proximity to London, you will be responsible for effectively servicing our International customer base in Poland. Working to individual and team performance targets, you will be the first point of contact for new and existing customers. Day-to-day you will deal with a range of enquiries covering initial customer acquisition, through to servicing and contacting to secure payment as well as working to resolve customer issues. While ensuring adherence to company procedures and compliance you will also identify issues, suggest solutions and help drive improvements. The ability to multitask and effectively manage your time, whilst delivering exceptional customer service is paramount. You will have worked in a fast paced, high performance, target driven banking environment that has a focus on service quality. You'll need to be adaptable as you'll be working in an innovative environment and will need to quickly adopt new practices and ideas Educated to a good GCSE standard or equivalent including English and Maths you must be able to communicate fluently (both written and verbally) in English and Polish. You will also have experience of working in a customer service role ideally gained in a contact centre environment. Knowledge of the Polish financial services industry would be an advantage. Self-motivated, you will be comfortable working to targets and able to use your initiative when needed. With an eye for detail, you will be able to present ideas, explain options and solutions in a clear manner over the telephone. You must also be flexible to work a rotational shift system that will involve early starts (7am) and late finishes (7pm) as well as weekend working. This is an excellent opportunity to help create and build a brand new proposition as well as be part of a highly dynamic and productive team. To apply please email your CV and covering letter to the email address below; call centre