2 results
Procurement Executive - Luton (ID: 105098) Don't show me jobs with titles like this
Standard job- Recruiter
- TUI Travel, Group Head Office Don't show me jobs from TUI Travel, Group Head Office
- Salary
- £0 to £0 per year
- Location
- Luton Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
At A Glance * To support the procurement and commercial activities for the TUI group airlines in the areas of inflight, catering and other related services. To ensure flexibility within the team the role will also cover other categories of expenditure. * To optimise commercial costs, revenue opportunities and quality requirements in line with internal customer airline requirements. * To engage customer airline by building relationships, operational & financial knowledge and build subject matter expertise and ensuring consistency in approach across all categories. * To cover the purchasing and supplier management of both high value/ high risk and low value/high risk contracts and to identify and deliver group wide synergies. * Negotiate and draft robust commercial agreements * To ensure all company (purchasing & audit) policies and procedures are followed What You'll Be Doing The role will be based in Luton. Overseas travel will be required. * Responsible for the development and communication of the inflight commercial strategy. * Responsible for supporting other categories as and when required by the business * Responsible for strategy, tactics and plans to ensure delivery of bought in goods and services is achieved at the lowest total cost of ownership, in accordance with agreed targets and aligned to internal customer airline objectives. * Responsible for ensuring the purchasing process meets audit and compliance requirements. * Responsible for agreeing targets, priorities and managing the relationship with internal customers. * Responsible for providing consistent and relevant and accurate commercial analysis to support purchasing recommendations and business cases. * Responsible for the identification and delivery of synergies and savings benefits across all airline businesses in TUI Travel PLC clearly communicating opportunities to customers. * Responsible for working closely with the operational and financial stakeholders and team colleagues to ensure timely, accurate financial information is available to support pricing and budgeting exercises and to identify and manage risks and opportunities for the business * Responsible for building relationships with key supplier and for the supplier relationship management processes. * Accountable for working with operational and financial stakeholders to ensure contract benefits are delivered throughout the term of the contract. * Accountable for clear communication on strategy, strategic options, recommendations and contract content and structure. * Accountable for producing timely project plans with the buy-in of relevant stakeholders. * Responsible for ensuring the right contractual conditions are in place to manage business risk What We're Looking For * Of graduate calibre. * Demonstrable high level of commercial acumen. * Ability to quickly identify and understand key drivers in any scenario. * Proven track record of prioritisation and managing under pressure. * Willingness and capacity to learn. * Strong numeric and analytical skills. * Strong communication, influencing and persuading skills. * Customer centric approach which targets resources to provide best return on investment for the business. * Confidence to challenge assumptions and to ask why. * Understanding of cultural differences and ability to manage the complexity and ambiguity resulting from multiple stakeholders of differing sizes and based in different countries. * Excellent change management skills. * Excellent understanding of TTPLC strategy and financial implications of any commercial decision. * CIPS qualification desirable. * Experience in an aviation environment desirable. Personal attributes: * A commercial mind-set, continually evaluating the costs and benefits of a decision. * Attention to detail is a must, along with the flexibility and stamina to complete the task. * Dynamic in approach, with a "can do" attitude. * Able to work in a rapidly change environment, prioritising accordingly. * Ability to innovate without compromising standards and commercial terms. * Treats all customers as individuals. * Determination and resilience. * Able to work on their own initiative as well as part of a team. Job Division: Group Location: Wigmore House procurement executive luton strong numeric analytical skills strong communication influencing and persuading skills ttplc cips
- Posted on
- Reference
- GR710-1
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Business Analysis & Reclaims Senior Team Manager - Luton (ID: 92766) Don't show me jobs with titles like this
Standard job- Recruiter
- TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office
- Salary
- £0 to £0 per year
- Location
- Luton Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
At A Glance To use the information available to work proactively with the business and with the After Travel team to resolve a customer's complaint at the first instance and to feedback the root causes to the relevant business areas. To support the management of the department by producing and reviewing operational reporting to ensure that departmental objectives are met. To support the head of department and our Finance business partner through accurate forecasting and reconciliation of customer care and operational budgets c8m. What You'll Be Doing * Managing circa 5 - 20 FTE, cascading the department and Company's vision, strategy and objectives to the team, ensuring each and every team member understands the role they play in achieving these objectives * Developing the team providing coaching and mentoring, setting individual objectives and personal development plans and ensuring that each team member is competent and capable of doing the same for their teams, supporting where necessary * Working with manual and automated data capture * Using Oscar to access customer information where necessary and competently using Business Objects * Future (internal operational and reporting) systems development including the After Travel and Change Control data capture and reporting requirements within the Phoenix project * Supporting the After Travel Customer Support Team through operational reporting to identify suitable KPI's and targets for the department and put steps in place to ensure these are measureable * Taking responsibility for resource management of the teams to ensure the right skills are in place at all times, proactively planning for peaks and troughs in activity as well as responding to current pressures * Working with the Team Managers to proactively identify areas of strengths and weakness within the team addressing poor performance areas * Measuring and analysing departmental MI to support the department in managing seasonal workload proactively and help identify pressure points * Responsibility for collating and analysing all customer feedback received into the department * Demonstrating a thorough understanding of the reasons why our customers have contacted us to allow us to, where possible, proactively resolve issues before they have been raised and supporting the 'After Travel Customer Support Team' to ensure our processes enable us to resolve any issues that cannot be proactively identified * Presenting output of customer feedback analysis to the business in a user friendly, useful and engaging format so that this information may be used to improve the products and service we offer and to ensure the same issues don't happen again * Monthly reconciliation of customer care and operational budgets of c8m and production of reporting and monthly balance sheet accruals in line with forecasts * Use forecasting models to manage compensation and operational budgets in-line with five year plan * Work with HE teams, suppliers and finance to ensure all compensation spent is reclaimed back into the business at first opportunity What We're Looking For * Strong communication skills (written and verbal) * Use of IT systems/tools to identify/measure data trends and presentation of outcome - Particularly Business Objects, Excel and Access. Oracle a benefit * Understanding of data processes and warehousing * Analytical & problem solving * Strong Presentation skills * Negotiation and influence * Team management and development * Ability to implement and manage change and adapt to a fast paced changing environment * Proven track record of delivering results that improve customer satisfaction and profit * Ability to project manage * Ability to demonstrate the balance between customer service and the commercial needs of the business * Strong personal accountability, commitment, and drive Hiring Manager - Kirsteen Craig Job Division: Mainstream Location: Wigmore House business analysis reclaims senior team manager luton strong communication skills it systems excel access oracle analytical problem solving presentation skills
- Posted on
- Reference
- TUI1914
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