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Senior Material Suppliers - Luton (ID: 105096) Don't show me jobs with titles like this
Standard job- Recruiter
- TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office
- Salary
- £0 to £0 per year
- Location
- Luton Don't show me jobs in this location
- Job term
- Permanent
- Job hours
- Full time
At A Glance Provide full material support to production areas including Maintrol, Line Maintenance, Base Maintenance, Workshops and with External Suppliers, What You'll Be Doing In addition to the roles of a Material Supplier:- Operational Support * Procurement of aircraft spare parts * Tracing and tracking of ongoing shipments worldwide * Expedite the delivery of parts into the shops or to other stations * Coordination of case to case logistic activities worldwide * Monitor task progress and take necessary action to deliver in agreed timescale / budget completing all paperwork in an accurate and timely manner * Maintaining a shift handover log for designated area at the end of each day * Liaising with other departments as necessary (e.g. outside agencies, airport authorities, maintrol etc) * Willing to travel to support outsourced maintenance * Act up to Duty Material Supplier as requested and within agreed level of authority * You will be required to work rosters which will include unsocial hours. Forward Provisioning/Supplier Management * Performance Manage Strategic suppliers ensuring SLA are meet. * Forward provision materials to meet business needs. * Manage 'loans-in' are minimised and exposure to surplus and waste is minimised. * Liaising with the engineering community develop provisioning models. * Support and participate in the tendering / contract development. * Ensure maximum value for money in any buying decision. * Deliver appropriate and timely management reporting across all areas of responsibility. * Progress and expedite outstanding orders for the timely delivery of material. What We're Looking For * 'A' Level - NVQ level 3 * Aviation background with supply chain experience * Strong IT skills and knowledge of engineering systems * Procurement & tendering experience Personal Attributes * Customer Focused * Team player * Strong communicator * Ability to work on own initiative * Commercial acumen * Problem Solving * Drives high performance * Delights customers Behaviours * Displays enthusiasm and commitment * Achieves win-win outcomes * Demonstrates self-confidence * Maintains focus under pressure * Displays drive and determination * Is focused on results * Maintains high standards of ethics i.e. keeps promises, tells the truth, follows through on commitments. * Continually seeks to build on and improve customer relationships. * Proactively manages customer relationships to ensure results are in alignment with expectations. * Goes above and beyond role expectations by finding new ways to provide value. * Confident on what needs to be done to maximise performance * Speaks and presents effectively in individual or group situations Any additional relevant information * Ability to hold a airport identification permit Hiring Manager - Tim McGregor Job Division: Mainstream Location: Wigmore House senior material suppliers luton a level nvq level 3 strong it skills customer focused team player strong communicator problem solving
- Posted on
- Reference
- TUI1928
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AP Query & Processing Associate - Luton - 12 Months Fixed Term (ID: 127139) Don't show me jobs with titles like this
Standard job- Recruiter
- TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office
- Salary
- £0 to £0 per year
- Location
- Luton Don't show me jobs in this location
- Job term
- Contract
- Job hours
- Full time
At A Glance Reporting directly to the AP Query & Processing Assistant Manager, the AP Query & Processing Associate is part of a team responsible for processing c. 1.5 million invoices annually (c. 1 million hotel invoices, c. 250,000 overheads and expenses invoices and c. 250,000 airline invoices) efficiently and to schedule, within policy guidelines and to business standards, as well as handling and resolving all related queries. The AP Query & Processing team has significant voice and email contact with suppliers and with offshore processing teams, so the Associate will be expected to build exceptional working relationships with all key stakeholders to deliver a best-in-class service. What You'll Be Doing * Process invoices through all source systems in line with supplier contractual terms and with the appropriate authorisation: * Hotel Payments * Ground Transport and Agents * Airlines * Tour Operations * Engineering * Clear 'invoice on hold' queues prior to month end * Monitor and resolve queries from internal and external parties * Escalate process issues and non conformance, as required * Identify and resolve any issues that arise from offshore activities * Identify issues relating to service delivery, process improvement and compliance * Liaise with internal departments and individuals to resolve queries * Promote exceptional working relationships with direct customers by dealing with queries in a prompt, efficient and professional manner * Support and coach other AP Query & Processing Associates both onshore and offshore, and share knowledge to enable the team to become more multi-skilled to process any invoice and resolve any query * Support and implement continuous improvement opportunities (both system and procedural) * Ensure all internal controls are fully adhered to and make recommendations for improvement * Ensure records are maintained and archived to satisfy audit and statutory requirements * Undertake other adhoc activities as deemed necessary Key Relationships (Internal & External contacts) * Query & Processing Assistant Manager - Support/Consult/Inform * Peer Finance Group - Consult/Inform * External stakeholders - Consult/Inform * Offshore partner - Develop/Consult/Inform * Managers within the SSC and wider Business - Support/Consult/Inform What We're Looking For * Experience of working in a customer-facing/high volume transaction processing type role is desirable * Excellent customer service and telephone manner * Excellent communication skills, both written and oral * Good problem solving, organisational skills and attention to detail * Good influencing skills * Good interpersonal skills including persuasiveness and/or assertiveness skills * Competent user of MS Office (Word, Excel, Powerpoint, Outlook) * Ability to speak an additional European language(s) an advantage * Experience of working with an offshore partner an advantage * Experience of working in a Shared Service Centre an advantage Hiring Manager - Karen Nielson Closing Date - 28th May 2012 Job Division: Mainstream Location: Wigmore House ap query processing associate luton 12 months fixed term excellent customer service telephone manner communication organisational influencing interpersonal skills ms office
- Posted on
- Reference
- TUI1948-1
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