Recruiter

SiteMinder Don't show me jobs from SiteMinder

Salary

£0 to £0 per year

Location

West London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Application Support Consultant SiteMinder is a technology company whose multi award winning online distribution products service the accommodation industry. Our products are trusted and used by thousands of accommodation providers in over 90 countries worldwide. This cloud based product suite continues to set the benchmark in online distribution technology by challenging conventional operating strategies. We are seeking an Application Support Consultant with 2+ years experience to help us provide outstanding service to our customers. You will need to have exceptional communication skills, a strong commitment to providing excellent customer service and a good command of the web. General knowledge or understanding of web based products such as SaaS and off premise solutions or travel technology experience will be highly valued. You will be working in a fast paced, exciting and rewarding environment with a great deal of opportunity to further your career. There is a strong team focus to this role. Main Responsibilities: Troubleshoot, analyse and own 2nd level support cases Accept escalated cases from Support team members Accept cases from CRM system based on, and work to, SLAs Update CRM case information, recording progress and communication with internal staff, customers or vendors Essential skills: Experience supporting a web-based application for 2+ years Exposure to UNIX / Linux command-lineAbility to diagnose and troubleshoot web service and connectivity issues Experience with XML / HTML / analysing log files Must have good capabilities using cross platform systems (Mac & Wintel) and common browser types (IE, Firefox, Chrome) Experience working within an SLA environmentExcellent customer service, team and communication skills Self-starter and strong end-to-end incident ownership abilities Excellent organisational skills; attention to detail is critical Desirable skills: Second language (Spanish, German, French, Italian etc) Tertiary qualification in a technical field SiteMinder is a global company and this position will be based in Hammersmith, London. Competitive remuneration based on experience. Please provide a covering letter and your CV when applying. Please no recruiters or agencies. application support consultant spanish german french italian it information technology accommodation saas crm unix linux xml html

Recruiter

IBB Solicitors Don't show me jobs from IBB Solicitors

Salary

£0 to £0 per month

Location

West London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

IBB offers all its staff exceptional opportunities in an exciting and supportive working environment. Our culture encourages our individuals to develop expertise and eminence in their own professional area. To do this requires the hard work and dedication of leading individuals throughout our Business Support teams. As West Londons leading law firm, IBB enjoys a reputation for representing significant clients in complex legal matters. We are always looking for talented individuals with the ability, integrity, and initiative necessary to maintain these qualities and to ensure that our firm continues to be a stimulating and rewarding place to work. What we look for As a growing firm, we recruit professional business support staff at all levels. We look for individuals who * flourish in a challenging professional environment * actively seek to add value in all that they do * are eager to work hard, learn new skills and take ownership of their career * embrace the ethos of IBB and share our core values * have a record of academic excellence and personal achievement * are excited about the prospect of being a part of IBB We value the skills, knowledge, expertise and relationships that quality individuals bring to the firm. At the same time, we are sensitive to the challenges involved in making a transition to a new firm, and we therefore invest considerable time and resources to facilitate your integration in to the firm. This role has a strong focus on digital marketing with duties including website content management, database management and SEO. You will be responsible for making sure content is kept up to date and that all published information is included online. Further to this you will be required to monitor effectiveness of online marketing which will include reporting using tools such as Google Analytics and CRM software. However, you will also be involved in supporting offline marketing including events, production of collateral and working closely with the Senior Marketing Manager to implement the firm's marketing strategy. A background in professional services marketing (legal, accountancy, architecture) is desirable but the team are looking for new thinking and solutions from any industry applied with insight and an eye to practical implementation. Experience with CRM systems, social media, web design, and SEO as well as email marketing software and Microsoft Office applications is essential, and an understanding of HTML would be advantageous. Job Purpose: The role will report to the Senior Marketing Manager and work closely with the M&BD team to * Implement the Firm-wide and Group Marketing Plans * Ensure timely delivery and budgetary control of assigned activities * Liaise with the web design/SEO and CRM agencies to deliver projects and ongoing improvements * Provide input and support in the development of digital marketing solutions. Key Responsibilities Principal Responsibilities: Insight: To have an understanding of IBBs business opportunities and demonstrate how digital marketing activities support these Understand IBBs brand positioning and values, and ensure all marketing activities reflect this To understand IBBs priority targets and key accounts in order to implement digital marketing campaigns that support these To understand competitor activity and provide recommendations as to how this may affect the success of digital marketing activities In conjunction with the M&BD team develop and implement digital marketing campaigns and projects Project Management: To liaise directly and build relationships with stakeholders in the business for effective implementation of digital activities To build relationships with internal Business Support Group (BSG) teams and resources and ensure effective utilisation of their services to support the digital marketing objectives To be the day to day contact with internal and external teams to ensure co-ordination and execution of activities such as email marketing shots, website content updates To regularly update the M&BD team on progress against plan Marketing and Business Development: Manage the CRM and the digital marketing from the CRM Develop and manage specific digital marketing campaigns and projects Manage content updates and continual functional improvement of the website Day-to-day search marketing management Campaign performance review and optimisation Report on traffic, targets and cost Stay up to date with new advances in online marketing Support the marketing team in the implementation of online and offline marketing activities Person Specification Person Specification Attributes: Ambitious and motivated Strong team player The confidence to work with senior individuals internally and externally, and happy to challenge views Ability to manage and prioritise multiple tasks High level of visual accuracy, attention to detail and interest in a variety of media. Enthusiasm for marketing activities in general and client service in particular A can do attitude, resilience and a sense of fun Competencies: Knowledge of best practice in SEO Online B2B and B2C digital marketing experience CMS (Content Management Systems) / HTML CRM software Experience in measuring online marketing campaigns Understanding of segmentation, and how diverse audiences consume types of media Use of social media including Twitter and LinkedIn Copywriting and proof-reading skills Strong project management skills Communication skills Experience required: Two to three years marketing experience Experience across the full marketing mix Experience at managing activities targeted toward senior business audience and private individuals Budget control Basic to good understanding of the legal profession is a prerequisite Education: Degree-educated preferably in marketing, design, IT or business CIM preferred Remuneration 18,000 - competitive (dependant on experience)

Recruiter

IBB Solicitors Don't show me jobs from IBB Solicitors

Salary

£0 to £0 per month

Location

West London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

IBB offers all its staff exceptional opportunities in an exciting and supportive working environment. Our culture encourages our individuals to develop expertise and eminence in their own professional area. To do this requires the hard work and dedication of leading individuals throughout our Business Support teams. As West Londons leading law firm, IBB enjoys a reputation for representing significant clients in complex legal matters. We are always looking for talented individuals with the ability, integrity, and initiative necessary to maintain these qualities and to ensure that our firm continues to be a stimulating and rewarding place to work. What we look for As a growing firm, we recruit professional business support staff at all levels. We look for individuals who * flourish in a challenging professional environment * actively seek to add value in all that they do * are eager to work hard, learn new skills and take ownership of their career * embrace the ethos of IBB and share our core values * have a record of academic excellence and personal achievement * are excited about the prospect of being a part of IBB We value the skills, knowledge, expertise and relationships that quality individuals bring to the firm. At the same time, we are sensitive to the challenges involved in making a transition to a new firm, and we therefore invest considerable time and resources to facilitate your integration in to the firm. The purpose of this role is to manage the provision of a complete finance service to fee earners in the practice. IBB has a mix of private and legally funded practice areas. This is a Head Legal cashier role within an established accounts team. Reporting to the Finance Director, you will need a minimum of 5 years relevant technical experience within a legal accounts environment. You will also have proven experience of managing and developing a team of cashiers. Key Responsibilities 1) To manage the accounts team between the two offices, ensuring an even distribution of workload between staff and ensuring the relevant resources are used effectively. 2) To ensure that systems and procedures comply with the solicitors accounts rules and practices; to be proactive in recommending changes to ensure compliance to these rules; to suggest changes in working methods; capitalise on potential for increased effectiveness and develop the service provided by the department to its internal clients. 3) Handling multiple ledger reconciliations and handling of receipts, payments and journals of transactions. 4) To process/authorise incoming and outgoing CHAPS and BACS payments on a daily basis using online banking systems and bankline terminal. 5) Processing of LSC / HMPG payments 6) Assist Finance Director with managing residual client ledger balances. 7) Manage purchase ledger and counsel ledger. 8) Liaison with and assistance to Credit control 9) To oversee and assist with other accounting activities as required, including: 1. writing office/expense cheques (inputting into AXXIA Accounts system) 2. entering bills on the computer and allocating costs between fee earners 3. checking and writing off balances on files that are ready for closure 4. entering up cash book & bank statements on a daily basis 5. reconciling deposit accounts. 6. Carrying out daily bank reconciliation between office and client accounts using the AXXIA practice management system. 7. Setting up direct debits 8. Producing month end journals including write offs 9. Processing quarter end, monthly and ad hoc reports. 10. Printing and checking Fee Earner Time Sheets daily. 11. Assisting with housekeeping on the Axxia practice management system. 12. Closing of files and general housekeeping of Criminal files 13. Entering both private and LSC bills on the computer and allocating costs between Fee Earners 10) To manage the accounts team to: * Ensure that workflow is monitored and work is allocated in line with the capabilities and capacity of team members * Manage appraisals for the team; with the Finance Director / Management Accountant in addition to providing support and guidance on day to day matters to team members * Ensure that team members receive the appropriate training, development and coaching to assist them in maximising performance in their role * Manage the team to ensure that time is used efficiently and effectively. 11) To prepare reports for the auditors and deal with their queries on request. 12) To contribute to the training, development and up skilling of fee earners; to provide constructive feedback to clients outside the finance team so that training needs can be promptly identified and addressed. Person Specification * Shortlisted applicants will have a strong background within legal cashiering * Up to date and good working knowledge of The Solicitors Accounts Rules and regulations * Previous supervisory and management experience * Excellent communication skills * Highly organised and able to coordinate / delegate a varied workload and manage workflows * Experience of appraising and developing / coaching team members * Ability to problem solve and have a results orientated approach * Ability to build and maintain relationships both within the finance team and with internal clients * Good passes in English and Maths GCSEs or equivalent * IT literate and conversant using MS Excel, Outlook, MS Word and knowledge of Financial reporting systems * Experience of using a computerised practice management system * Knowledge of legal aid would be a distinct advantage Remuneration Dependent on experience

Recruiter

Polaris Global Marketing Don't show me jobs from Polaris Global Marketing

Salary

From £50,000 to £100,000 per year

Location

West London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Make Your Sales Ability Really Pay Sales Professionals - Join the 2012 Boom! Are you finding it harder to work for a boss? Have you always wanted a better work/life balance? Then build your own business. Start Part time or full time. Sky's-The-Limit Income Opportunity. Manage your own schedule. Be a part of the 2012 Boom. The Opportunity Our sales associates work for themselves under an authorized representative model and earn very well for themselves while enjoying a tremendous self-regulated lifestyle and building equity in a business that they may one day decide to sell. We currently have associates earning over 10k + per month who are also enjoying late breakfasts with their family, three or four day weekends, and a round of golf with their colleagues in the afternoon. Apply Now - Free Info To Express interest in this opportunity please click the APPLY NOW button below. The Person Our existing sales associates have come from diverse backgrounds: from sales and marketing, to law, accounting, general management, customer service, business owners, to stay at home mums and dads looking to return to the work force. They all have one thing in common and that is to build a stronger financial wall around themselves and their family's that is sustainable throughout even the most hostile of economic climates. The Rewards By following our simple 3 step system, on a part time basis, you have the potential to earn a 6 figure plus income. Our global organization experienced over 100% growth last year, with 2012 set for greater expansion. Work from anywhere with simply your laptop and phone to earn extraordinary money, enjoy an interesting and professional occupation, all the while introducing the work/life balance you've always wanted. Join an enthusiastic, growing team who offer collegial support. Ongoing professional development opportunities for successful applicants. Apply Now - Free Info To Express interest in this opportunity please click the APPLY NOW button below. Would be suitable for: sales manager, account manager, sales executive, success education personal development training, marketing manager, director, law, accounting, sales rep, customer service. sales manager account manager sales executive success education personal development training

Recruiter

IBB Solicitors Don't show me jobs from IBB Solicitors

Salary

£0 to £0 per month

Location

West London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

IBB offers all its staff exceptional opportunities in an exciting and supportive working environment. Our culture encourages our individuals to develop expertise and eminence in their own professional area. To do this requires the hard work and dedication of leading individuals throughout our Business Support teams. As West Londons leading law firm, IBB enjoys a reputation for representing significant clients in complex legal matters. We are always looking for talented individuals with the ability, integrity, and initiative necessary to maintain these qualities and to ensure that our firm continues to be a stimulating and rewarding place to work. What we look for As a growing firm, we recruit professional business support staff at all levels. We look for individuals who * flourish in a challenging professional environment * actively seek to add value in all that they do * are eager to work hard, learn new skills and take ownership of their career * embrace the ethos of IBB and share our core values * have a record of academic excellence and personal achievement * are excited about the prospect of being a part of IBB We value the skills, knowledge, expertise and relationships that quality individuals bring to the firm. At the same time, we are sensitive to the challenges involved in making a transition to a new firm, and we therefore invest considerable time and resources to facilitate your integration in to the firm. Job purpose: The primary purpose of the role is to assist with the ongoing and planned improvements of the Firms business systems. This will include developing Case Management and Business Process Systems working with other members of the IT team along with representatives of specific business areas. Additionally, to create business information reports by extracting information from various sources and presenting in a clear format. Also, the job holder will provide assistance with resolving issues relating to the business systems. Principal Accountabilities: 1. Analyse business requirements for specific projects and translating requirements into business process diagrams ready for development. 2. Configure the DMS, PMS and BPS systems to operate as defined in business process diagrams. 3. Maintain the business systems databases by adding or changing information as required. 4. To challenge why and how business processes are currently undertaken and offer alternatives that will reduce cost and therefore time and improve quality and the overall client experience. 5. Assist with business systems change projects as changes are identified 6. Extract information from business systems for analysis by various parties within the firm. 7. Produce bespoke management reports with information stored in the business systems that is not otherwise available 8. Undertake projects, designed to resolve repetitive or disruptive issues that are ongoing 9. Assist with projects to replace or update the business systems and associated bespoke applications 10. Maintain documented information of systems design and configuration 11. Work closely with other Development Analysts to share knowledge, ideas and provide discussion. 12. Any other task that might normally be expected of a Development Analyst Person Specification Competencies and behaviours * Good customer service skills * Good communication skills * A team player, able to work with all members of the IT team * Highly organised * Strong project management skills * To project a mature professional attitude * A good understanding of legal terminology * Accurate and diligent Technical knowledge * Case Management or Business Process systems experience (Ideally FloSuite otherwise Axxia, Solcase, Pilgrim or TFB) * Document Management Systems (Ideally Filesite) * Practice Management Systems (Ideally Axxia otherwise Aderant, Elite or Pilgrim) * Business and systems analysis skills * Microsoft SQL Database * Scripting Stored Procedures, Javascript and MS Visual Studio * Microsoft Office document template creation and manipulation * Creation of reports and business information Qualifications * A minimum of 3 GCSEs, Grade C or above. Previous experience * 3-5 years working with Business process and Case management * Experience of business systems in a legal environment preferable Other * A car owner / driver * Able to work from any IBB location * Able to work out of hours when required Remuneration Up to 35,000 per annum

Recruiter

IBB Solicitors Don't show me jobs from IBB Solicitors

Salary

£0 to £0 per month

Location

West London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

The Group Head for Community Legal Services is Malcolm Underhill IBB has built a reputation for quality of service in pursuing compensation in cases involving accident, illness or death. Our lawyers are members of the Association of Personal Injury Lawyers (APIL), the Spinal Injuries Association, Accident Line, the Association of Child Abuse Lawyers and Headway, the brain injury association. We are specialists in head injury, spinal injury and child abuse claims. IBB currently have an exciting opportunity for a Legal Administrator to join our growing Personal Injury team based in our Uxbridge office. We require a committed individual with a genuine desire to develop a career within Personal Injury. This role will not lead to a training contract; however the learning and experience potential is vast. The role includes: * Providing a high quality legal service to all clients on all aspects of personal injury claims with regard to: a) taking statements and instructions from clients b) entering into correspondence and negotiation with insurers c) carrying out preliminary investigations into liability and quantum, including research d) advising as to offers of settlement made, under supervision e) drafting schedules of special damages Key Responsibilities * Provide assistance to solicitors within the PI team with their caseloads, to include preparing interlocutory applications and if appropriate, attending the same together with preparing more complex schedules of special damages. * Adhere to the Law Societys client care directive and to the firms own policies as set out in the office manual. * Maintain good file management as set out in the office manual. * Establish and maintain links with clients * To be self sufficient in the production of correspondence, accounts, etc.. With the use of the PC and relevant WP and accounts packages. * To keep abreast of all professional developments and participate in team training activities as appropriate. * Contribute towards the operational efficiency of the team by participating in group and team meetings developing legal and personal skills within the team context. * To ensure that all chargeable work is properly recorded on client matters. Person Specification IBB Core Values One IBB Be part of it. When working at IBB Solicitors you should expect to live by a set of shared values and behaviours. These values support our strategy of becoming a Leading Regional Law Firm. You are expected to be: Positive * Expecting the best of yourself and your colleagues * Being confident in your knowledge and contemporary in your outlook * Informing yourself of the IBB vision and strategy and helping to achieve our collective goals * Consistently achieving and overachieving against your individual performance objectives Caring * Caring about our clients, your colleagues and our community * Being personable, trustworthy and loyal * Building lasting relationships with clients and colleagues * Demonstrating exemplary standards of compliance and risk awareness * Actively and enthusiastically supervising junior staff to build their quality, development and confidence levels Engaged * Taking ownership of your actions * Being enthusiastic, enterprising and energetic in your work * Being responsive and accessible to your clients, colleagues and team leader: Being an engaged follower and team player as well as an engaged leader * Consistently achieving and over achieving against your team and individual performance targets United * Sharing knowledge and business development opportunities across teams and promoting our firm as a cohesive unit * Communicating clearly and honestly, and being considerate in what you say * Participating enthusiastically in practice management initiatives including attendance and delivery of training courses, seminars, technical updates and learning lunches. * Acting as a role model for those around you and looking for opportunities to develop junior staff Remuneration 17 - 19,000 per annum.

Recruiter

SiteMinder Don't show me jobs from SiteMinder

Salary

£0 to £0 per year

Location

West London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

Service Desk Analyst - Spanish SiteMinder is a technology company whose multi award winning online distribution products service the accommodation industry. Our products are trusted and used by thousands of accommodation providers in over 90 countries worldwide. This cloud based product suite continues to set the benchmark in online distribution technology by challenging conventional operating strategies. We are seeking an Service Desk Analyst, ideally with 2+ years experience, to help us provide outstanding service to our customers. You will need to have exceptional communication skills, a strong commitment to providing excellent customer service and a good command of the web. General knowledge or understanding of web based products such as SaaS and off premise solutions or travel technology experience will be highly valued. You will be working in a fast paced, exciting and rewarding environment with a great deal of opportunity to further your career. There is a strong team focus to this role. Main Responsibilities: * Provide support to our customers via telephone and email * Diagnose and solve problems * Escalate cases to 2nd Level where required * Accept cases from CRM system based on, and work to, SLAs * Update CRM case information, recording progress and communication with internal staff, customers or vendors * Collaborate with and assist other Support Team members Essential skills: * Fluent in Spanish and English * Strong computer literacy (PC or Mac) using multiple browser types (Firefox, Chrome) * Experience working within an SLA environment * Excellent customer service, team and communication skills * Self-starter and strong end-to-end incident ownership abilities * Excellent organisational skills; attention to detail is critical Desirable skills: * Basic HTML SiteMinder is a global company and this position will be based in Hammersmith, London. Competitive remuneration based on experience. Please provide a covering letter and your CV when applying. Please no recruiters or agencies. service desk analyst spanish html