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JOBG8 Don't show me jobs from JOBG8

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£0 to £0 per month

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London Don't show me jobs in this location

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Permanent

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Full time

Unified Communications Manager Location: London, London Firm Service: Internal Client Services Reference Code: 57729 Type of Position: Full-time Job Description Deloitte Touche Tohmatsu Limited is the largest private professional services organization in the world. Deloitte has approximately 170,000 staff at work in more than 140 countries, delivering audit, tax, consulting, enterprise risk and financial advisory services through its member firms. Deloitte LLP is the UK\'s fastest growing professional services firm with offices in 26 locations and employing approximately 13,000 staff nationwide. Deloitte UK also extends to Switzerland where we operate in 6 locations. Current global revenues are approximately 26.6 billion of that the UK contribution is 1,953 billion. Global headquarters are located in Manhattan, New York City and UK headquarters are located in 2 New Street Sq, London. It is the UK/Swiss practice of Deloitte Touche Tohmatsu, a global leader in professional services with more than 165,000 people in over 140 countries. Further information (including a list of our offices in the UK and Switzerland) may be found at: Background to Unified Communications This is an extremely busy and demanding role that sits within the core service operational infrastructure team reporting directly to the infrastructure manager. The current team comprises of 5 people (some remote) supporting a number of platforms, legacy and new, such as PBX, IPT and various versions of Exchange starting from 2003 inc, industry mobility brands such as Blackberry and GOOD . It is here that Deloitte place an extremely important level of availability and stability around smartphone devices. There is also a lync pilot due to start April 2012 which will form the strategic foundations of our Lync roadmap over the next 18 / 24 months Key Responsibilities This is a highly rewarding and challenging position for a highly experienced unified communications Manager, providing, operational and technical management across a truly enterprise platform. You will be responsible for all aspects of unified communications ensuring your team maintains and continually demonstrates the highest levels of service availability 24x7x365. The percentage of time spent between technical and management should be roughly about the same depending on the requirements at that time. You will also lead and be involved in the design and deployment of major system upgrades and assist in the design of new solutions. As part of our continuous improvement culture, this role will entail constant documentation of solutions and administration of service delivery policy and processes. Deloitte operates a global messaging platform where each member firm enjoys its own level of autonomy. However, at times there will be the need to engage and share ideas on functionality or troubleshooting problems with your peers. Performance management will form a key part of you management tasks, from prioritising tasks lists to developing and motivating the team and individual members. You are expected to be familiar with objective and development settings and be able to demonstrate the firm\'s values and strategy to your team. Key Generic Operational Tasks *Maintain existing management tool framework ensuring 100% availability of tools for use by the Service Delivery Team - Box Tone, Blackberry and GOOD consoles and Quest messaging tools etc. Staying abreast of changing technologies and best of breed solutions that improve Deloitte monitoring and reporting capabilities , making sure that this is cascaded through the teams *Conduct quarterly team, vendor roadmap and planning sessions (where appropriate) *Run weekly team meetings, listing minutes and actions and following these up *Utilise monitoring tools to collate and produce accurate long term statistics / benchmarking - per team and platform *Manage/monitor day to day usage of management tool framework by Service Delivery teams ensuring systems are correctly and consistently used *Provide or contribute to In-house training on current technologies on an ad-hoc basis *Produce or contribute to regular Executive Summary reports for Service Delivery Management team on all key Infrastructure Services (dependant on role and experience) *Ensure that platforms are maintained and patched to latest versions as and when these are released or workaround mitigations are put in-place. Under no circumstances should un-patched / un-secured platforms be deployed / operated within the live environment. *Manage platform lifecycle process - including the installation or decommission of platforms / applications sets within Deloitte standards *Maintain an accurate task list of operational requirements and where appropriate manage priorities. *Regular audit of platform documentation to ensure information is current and accurate *Ensure regular checks are performed on the Change Management Database (CMDB) and validate the integrity of platform assets by running weekly/monthly reports and ensuring appropriate changes are carried out. Skill Profile *Deep understanding of Unified Communications: OCS R2 / Lync 2010 with voice integration experience. *Excellent Exchange 2003/2007 and 2010 Configuring, Messaging, Administrator & Unified Messaging experience *Blackberry and GOOD mobility device and platform administration and design within a secure environment *Good Networking: TCP / IP / DNS / DHCP / SIP / TLS, Virtual Private Networks VPN, MPLS, Load Balancing *Security: Network and Application Security, Firewall technologies, SPAM, Anti-Virus, SMTP Security *Relevant experience with communications protocols such as H323 and *SIP *SIP Trunks *PBX technologies - Understanding basic administration and basic routing *Preferably hold a solid understanding of comprehensive multi-vendor UC solutions including, Polycom, Mitel, Siemens etc. *Collaboration (Presence, Microsoft OCS/Lync integration) *Collaboration (Conferencing, Web, Video, Audio) *PSTN Gateway *Traffic analysis & Reporting Essential Qualifications *Certified in Exchange 2010 and Lync 2010 (Voice specialisation of preference) *ITIL V3 *Prince 2 Desired Qualifications MCSE Windows 2008 or equivalent that demonstrates that the individual is proficient in Microsoft technologies MCITP, MCTS Lync Personal attributes *Thorough, demonstrates attention to detail *Able to work on own initiative with minimum supervision *Organized and able to identify and prioritize work *Supportive and reliable team member *Passionate about providing an enterprise class service *Ability make sure voice of Service Operations is heard in individual project meetings *Able to provide and demonstrate creative and innovative solutions *Team leadership abilities Key competencies *Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense *Excellent communication skills *Excellent documentation and analytical skills *Good verbal and written communication skills *Excellent troubleshooting and problem resolution skills *Able to work well to aggressive and pressurised deadlines Disposition Essential *Team player (building strong relationships with other support staff is key). *Must appreciate importance of standards and need for long term planning. *Methodical worker *Excellent Time keeper *Logical Thinker *Prepared to be hands on (i.e. Practical) *Flexible working hours *Mandatory joining of a scheduled 24x7 on-call-rota *Self-starter/ initiative *Flexibility and commitment *Customer facing skills Communication *Demonstrates excellent communication skills, both listening and verbal. *Competent in written communication skills along with presentation skills. *Able to effectively communicate technical issues with technical and non-technical audience. *Effectively communicates technical and product knowledge across the organization. *Demonstrates tact and empathy when communicating with business community. *Adapts to changing priorities and maintains a positive attitude. *Effectively uses teamwork skills to interact and collaborate on alternative approaches to issues throughout the organization. *Positively contributes to a high-morale/high-performance team culture, leading by example. Problem Solving *Requires analytical ability to troubleshoot and resolve common *Server environment problems. *Participates in problem solving discussions and provides suggestions. *Takes initiative to make sound decisions based on information obtained from business community.

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JOBG8 Don't show me jobs from JOBG8

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£0 to £0 per month

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Switzerland Don't show me jobs in this location

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Permanent

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Full time

Communication Manager, Data Center Migration, Pharma, English, Contract, Basel For our client, one of the most recognizable brands in Switzerland, SWISSLINX are looking for an experienced and motivated Communication Managers for a new contract in Basel. In this interesting new contract role, you will join a committed team of professionals working on a critical infrastructure project to consolidate existing data centers in Switzerland and the rest of Europe. In your role, you will be responsible for stakeholder management, operational communication and program internal communication of all programs. Furthermore, you will guarantee the maintenance and implementation of program communication plans as well as support and assist the Program Manager in the preparation of important documentation and communications. In order to be considered for this role, you will possess the following skills and experience: * A strong track record in communications working alongside senior figures * Prior experience working on the migration of data centers * Background in pharmaceuticals beneficial * Fluency in English Are you interested in a new challenge? Then please send us your full CV. If you possess the above skills and attributes and are interested in this opportunity, then please send your CV. We look forward to hearing from you. The Swisslinx Group provides bespoke recruitment solutions for technology, financial and executive positions in Switzerland and the Middle East. With more than twenty years experience our business relationships are driven by integrity, trust and discretion. For further information, please visit our website Swisslinx AG MrTim Williams Copyright Swisslinx AG 2011

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JOBG8 Don't show me jobs from JOBG8

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United States Don't show me jobs in this location

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Permanent

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Full time

Security Project Manager/Program Manager $80-90 Per hour W2 or C2C Sacramento, CA, 95816 12+ Month Project PROJECT SCOPE/TASKS The scope of this project encompasses the following tasks: Program Initiation & Setup * Develop an Information Security Program Phase I Charter * Establish program budget and take appropriate steps to ensure funding availability to support projects within the program * Develop and maintain program level Gantt chart * Establish program check points across projects against which progress can be measured * Develop program level Issue Management Plan * Develop program level Risk Management Plan * Develop program level Change Management Plan * Develop program level Resource Management Plan * Develop program level Stakeholder Management Plan * Establish Information Security Program Phase I organization * Establish program level performance criteria against which success can be measured * Establish Information Security Governance Committee and develop processes and structure to ensure that decisions are strategy based, timely, made by the appropriate entity, and serve to achieve successful delivery of the program * Build and maintain the program through the proper selection, prioritization, addition and/or removal of projects based on cost, benefit, and alignment with enterprise strategies, goals, and objectives * Ensure all projects under the program have appropriate levels of visibility, sponsorship, and support * Establish program level Communications Management Plan * Establish recurring Information Security Phase I Program meetings with project managers, key project teams, project sponsors, and/or other key entities as needed Program Delivery Facilitate the Information Security Governance Committee in its role as a decision making body in support of the program Drive program projects to achieve successful outcomes (projects completed successfully, benefits realized, improvements delivered to the enterprise) Ensure that dependencies among projects contained within the project are understood, managed, and delivered toward successful program performance. Manage the Information Security Phase I Program according to plans and in alignment with goals and objectives; take appropriate action if program deviates from plan Provide day-to-day program management to include monitoring and facilitating progress on all projects Review program performance at pre-defined check points to ensure program remains on track Manage program level issues through to full resolution Perform program level change management to control program baselines for scope, schedule, and budget Manage program level resources across projects to ensure that projects are staffed at an appropriate level Manage program level risks across projects and provide risk mitigation and/or contingency plans as needed to ensure optimal program performance Manage program level budget to ensure adequate funding levels are available to sustain the program successfully (including the identification and securing of on-going support funding needed for project implementations) Ensure program level activities and deliverables adhere to CalPERS, policies, standards, and procedures (Enterprise Architecture Board, Products Standard Board, etc.) Oversee, direct, and provide effective decision making to ensure projects meet required timelines Prepare and deliver informative/well managed communications supporting the program Prepare and deliver program status reports for distribution to ITSB Leadership, Information Security Governance Committee, and other key stakeholders Conduct recurring program meetings with project managers and review status, issues, and risks during each meeting Attend Project Management Office (PMO) project management review meetings as required Track lessons learned throughout the life of this program Administrative duties Submit detailed monthly timesheets with invoices Establish and maintain program related documents in PMO directory The Program Manager is expected to thoroughly understand and support the PMO Methodology including project status indicator practice and utilize project methodology documents as needed, throughout the life of the Program Additional Duties He or she is expected to work well with others in a collaborative manner and follow Client's Core Values Must keep security related information confidential as required DESIRED QUALIFICATIONS Additional highly desirable qualifications for this engagement include: Program Management knowledge Strong stakeholder management skills Six (6) years security industry experience Possession of one of the following security certifications: CISM, CISSP or GIAC Demonstrated experience managing security related projects Experience with the following security initiatives: o ISO 27002 implementation o NIST 800-53 compliance o Developing and implementing security policies o IDS/Firewalls, Cisco PIX specifically o Identity management