Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance To use the information available to work proactively with the business and with the After Travel team to resolve a customer's complaint at the first instance and to feedback the root causes to the relevant business areas. To support the management of the department by producing and reviewing operational reporting to ensure that departmental objectives are met. To support the head of department and our Finance business partner through accurate forecasting and reconciliation of customer care and operational budgets c8m. What You'll Be Doing * Managing circa 5 - 20 FTE, cascading the department and Company's vision, strategy and objectives to the team, ensuring each and every team member understands the role they play in achieving these objectives * Developing the team providing coaching and mentoring, setting individual objectives and personal development plans and ensuring that each team member is competent and capable of doing the same for their teams, supporting where necessary * Working with manual and automated data capture * Using Oscar to access customer information where necessary and competently using Business Objects * Future (internal operational and reporting) systems development including the After Travel and Change Control data capture and reporting requirements within the Phoenix project * Supporting the After Travel Customer Support Team through operational reporting to identify suitable KPI's and targets for the department and put steps in place to ensure these are measureable * Taking responsibility for resource management of the teams to ensure the right skills are in place at all times, proactively planning for peaks and troughs in activity as well as responding to current pressures * Working with the Team Managers to proactively identify areas of strengths and weakness within the team addressing poor performance areas * Measuring and analysing departmental MI to support the department in managing seasonal workload proactively and help identify pressure points * Responsibility for collating and analysing all customer feedback received into the department * Demonstrating a thorough understanding of the reasons why our customers have contacted us to allow us to, where possible, proactively resolve issues before they have been raised and supporting the 'After Travel Customer Support Team' to ensure our processes enable us to resolve any issues that cannot be proactively identified * Presenting output of customer feedback analysis to the business in a user friendly, useful and engaging format so that this information may be used to improve the products and service we offer and to ensure the same issues don't happen again * Monthly reconciliation of customer care and operational budgets of c8m and production of reporting and monthly balance sheet accruals in line with forecasts * Use forecasting models to manage compensation and operational budgets in-line with five year plan * Work with HE teams, suppliers and finance to ensure all compensation spent is reclaimed back into the business at first opportunity What We're Looking For * Strong communication skills (written and verbal) * Use of IT systems/tools to identify/measure data trends and presentation of outcome - Particularly Business Objects, Excel and Access. Oracle a benefit * Understanding of data processes and warehousing * Analytical & problem solving * Strong Presentation skills * Negotiation and influence * Team management and development * Ability to implement and manage change and adapt to a fast paced changing environment * Proven track record of delivering results that improve customer satisfaction and profit * Ability to project manage * Ability to demonstrate the balance between customer service and the commercial needs of the business * Strong personal accountability, commitment, and drive Hiring Manager - Kirsteen Craig Job Division: Mainstream Location: Wigmore House business analysis reclaims senior team manager luton strong communication skills it systems excel access oracle analytical problem solving presentation skills

Recruiter

JOBG8 Don't show me jobs from JOBG8

Salary

From £30,000 to £40,000 per year

Location

Oxfordshire Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

30-40k + 5% bonus + 1.5k on-call + benefits A great opportunity for an enthusiastic 3rd line Systems Support Engineer with either Cisco (CCNP), Linux or Microsoft Server 2008 experience (and willing to develop skills in the other areas) to work in an enterprise-scale ISP environment for an award-winning IT employer. RM Education is the leading IT provider to schools with over 2000 staff worldwide and recipient of the 'UK's Top IT Employer' award in 2009 & 2010. Working within our Internet Hosting division, you'll provide 2nd/3rd line troubleshooting support, systems monitoring and proactive improvement identification; ultimately helping to support the 5000+ UK schools who rely 24/7 on our innovative email systems, broadband connectivity and enterprise level web hosting solutions (20+ data centres, 8000 network devices, 4000 Servers, 800,000 email inboxes, 15TB of data backed up weekly etc). You'll demonstrate a good level of technical proficiency and a natural inclination to fix things, but will also critically show a huge thirst for learning and a desire to broaden technical skills with the support that you'd expect from a renowned employer. Working in a wider department that includes a Worldwide Redhat Engineer of the Year and multiple CCIEs means candidates at all levels of experience will have opportunities to further develop and remain challenged in a growing and dynamic environment. The Individual * Of graduate calibre with experience of supporting enterprise level network related infrastructure such as Cisco, Linux and MS Server 2003/2008. * Keen willingness to learn, develop and utilise broader technical competencies. * Exceptional communication and interpersonal skills. * Self motivated and enthusiastic, good problem solving abilities, high standards of customer service, improvement focused and a team-centric approach. * Experience with any of the following will be advantageous although training can be provided: Cisco routing and switching, Cisco IOS, WANs, Intel-based server hardware, SANs, VM Ware, TCP/IP, DNS and other Internet related technologies such as proxies, back-ups, Firewalls, web caches and email Servers. * Flexible to be on-call 2-3 out of hours shifts per month. Why you should consider this role * Challenging role with an expanding broad array of Microsoft, Linux, Cisco technologies, ensures continual learning in an enterprise level environment. * Excellent career development, training and progression opportunities across RM. * Educational ICT is a rewarding market sector, which means that RM combines a culture of commercial dynamism and innovation with the core values of improving life chances for millions of young people. For more information and to apply online using job ref: '3507'

Recruiter

TUI Travel, Group Head Office Don't show me jobs from TUI Travel, Group Head Office

Salary

£0 to £0 per year

Location

Kent Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance The Retail Marketing Manager is responsible for supporting First Choice and Thomson brand preference through the development and activation of consumer facing communication in the retail environment, including window displays, in-store POS and digital screens. What You'll Be Doing Strategy & activity * Manage every window display campaign (currently three per year). This includes concept development in line with business strategy and ATL campaigns, presentation of concepts to senior stakeholders through to artwork creation, print production and distribution into stores * Lead production and delivery of all in-store POS for both estates, including activity for Mainstream, FX, Cruise and third parties * Oversee POS distribution in line with the retail re-brand programme * Digital POS management and development of optimum content strategy for future roll out * Own ad hoc retail project work, including on-going development of the POS database * Manage ad hoc shop marketing requests and shop support activity * Plan new shop opening activity to raise awareness and drive footfall * Oversee shop event programme and develop a strategy for the future * Brief wider business on retail marketing plans and campaigns, including commercial teams, stores, regional/divisional managers and senior members of the business * Develop strong, on-going relationships with store and operations teams to ensure business and marketing needs are met * Represent Retail Marketing at regular planning meetings * Conduct research, carry out trials and make recommendations for improvement of our retail marketing communications * Spend time in the field understanding the local relationship between store and customers: Regularly monitor competitor activity & Develop a good understanding of different shop types in the estate * Support SMM and GM Retail Transformation with implementation of retail innovation: Understanding latest retail technologies, trends and best practices Budgets * Management of retail marketing budget for window and in-store POS, ensuring all expenditure is made within budget and with appropriate approval * Manage purchase order and invoice process, to ensure all expenditure is approved, forecasted and accounted for in line with business policies and processes * Ensure all requested back up material is provided Supplier management * Manage the day-to-day relationship with relevant suppliers * Ensure they are briefed on strategy, objectives and priorities Team management * Manage the Marketing Executives and Administrator who provide support to the Retail & Local team * Manage other activity as and when required Key Relationships (Internal & External contacts): Internal * Senior Marketing Manager - line manager * Retail Operations contacts - DSMs, RSMs, Sales Managers and Trading contacts, Shop Mgrs * Senior Distribution team including Retail Director and Head of Sales - gaining buy in of concepts * Wider Brand and Retail & Local Marketing teams - share processes and learnings * Third party, FX and CruiseDeals teams * CRM, Web, eCommerce and PR teams - ensuring co-ordination of activity and messages * eCommerce & Retail - contact strategy that integrates all channel activity * In-house design team * Product - commercial priorities for inclusion in activity, understanding of new USPs External * Creative agencies and retail marketing consultancies - supplier management, budget control and development prioritisation What We're Looking For * Educated to a degree standard * Proven experience of working in a similar marketing communications role * Proven experience of marketing campaign planning, briefing and execution through to delivery * Retail marketing experience including POS, merchandising and event support * Proven analytical skills and the ability to manage and interpret large volumes of data * Some experience of working with brand proposition and marketing strategy development * Some experience of briefing and interpreting insight to influence communication planning * Highly organised with a flexible approach to working within a fast changing, fast moving environment * Excellent presentation and communication skills, with proven ability to influence senior stakeholders * Managed external agencies and suppliers * Managed a large and complex budget * People management experience * Ability to work autonomously and align priorities with wider business strategy * PC literate - Excel, Word, PowerPoint * Attention to detail and excellent spelling and grammar Hiring Manager - Amanda Lakin Job Division: Mainstream Location: Wigmore House marketing manager retail luton management strategy relationships retail budget

Recruiter

TUI Travel, Group Head Office Don't show me jobs from TUI Travel, Group Head Office

Salary

£0 to £0 per year

Location

Crawley Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance The purpose of the role is to develop an HR services function for all UK employees supporting UK & Ireland, Specialist and Activity Sectors and Group Functions providing initial HR support and guidance on HR policies, benefits, and payroll associated information and review other business opportunities for such a service provision. In leading and managing multi disciplined teams this role is responsible for providing a consistent and high quality HR service to the business. Through excellence in customer service it is essential that our employees and line managers are able to rely on the responsiveness, accuracy and timeliness of the advice and guidance that is provided. Our aim is to make it as easy as possible for our people to do their job and through monitoring and continuous improvement we will deliver a great customer experience. What You Will Be Doing * Motivate, lead and manage multi disciplined teams to deliver a comprehensive HR Shared service centre through excellent levels of customer service * Lead the implementation and delivery of HR Services processes to ensure they run smoothly, accurately, efficiently and effectively through the team's effective engagement and cross-team working * Assure the quality of the service that is provided to our staff whether that be through more formal service level agreements or responding more generally to feedback in a timely manner * Manage strategic HR Services issues of significant impact on the business to ensure effective solution and activities completed on time to expectations that also meet audit and legal compliance. This will require co-ordination across a number of areas * Lead and manage the teams to ensure performance standards are met, development plans are in place and the appropriate training has been identified to engage and develop the teams * Provide expert advice, acting as the HR Services specialist, being a final point of escalation, to ensure optimum solutions are developed * To work with the Senior HR leaders and through the HR administration process review, develop the most effective HR Services organisation structure and strategy. * Build knowledge, awareness and capability across the wider HR function and into to the business in order that we optimise our systems and processes * Work in collaboration with members of the wider HR team and the Payroll manager and team * Meet with relevant suppliers / account managers on regular basis and review service levels HR processes * Management of the HR Services teams to ensure required HR support and administration for employees is carried out in an accurate and timely manner * Responsibility to ensure processes, systems, benefits and policies are updated and legally compliant. Communicate changes as necessary * Promote the HR Services team functions to all businesses to encourage all businesses to use the function. Management and development of HR services teams to ensure teams are up to date on legislative HR and internal policy changes * Work closely with the Head of Resourcing to ensure a seamless interface between recruitment and recruitment administration * Seek out opportunities to simplify / streamline our policies and procedures and drive more on line/self service concepts - with an ongoing focus on continuous improvement * Ensure the quality and integrity of our people data * Identify ways in which our service offering can be expanded / enhanced - e.g. how do we support new markets, how do we leverage HR services as a concept further and opportunities for revenue generation? We Are Looking For * At least 8 years generalist HR experience, both strategically and operationally, including at least 3-5 years team management gained within a customer service, related environment/organisation * Expert within field with an in depth knowledge of external market best practice and effective external networks; and considerable and comprehensive experience in HR services and Benefits administration * Experience in shared services implementations and business integration - operating at senior management level * Broader business experience is valuable - e.g. project management, IT, process mapping * Client Focus - very complex stakeholder landscape * Experience of managing others - and how it underpins the broader HR agenda * Execution - ability to take responsibility for the outputs of the team, take ownership for delivery * Enthuses others - able to get the most from the team - instil passion and energy for a customer orientated approach to work * Nurtures talent - managing a junior team - help them to grow and develop their career - but hold them to account for their performance * Good industry knowledge, including appropriate regulatory bodies requirements, to ensure solutions delivered meet business needs * Demonstrated ability to relate and respond to the operating and bottom-line needs of the business; good commercial awareness * Good negotiating skills including ability to develop effective, and mutually beneficial, agreements with 3rd party suppliers * Proven leadership skills; effective at motivating, coaching and leading teams * Resilient, pragmatic and commercial approach to HR, not a 'purist'. Prepared to be 'hands on' * Experience with technical areas including recruitment, organisation development and learning, compensation & benefits * Proactive, independent and resilient * Strong communication and interpersonal and influencing skills; ability to influence at the highest levels and command respect for business view as well as HR view * Creative thinker with the ability to translate vision into tangible propositions * Respectful of others - able to work in a team * Analytical - data and systems confident - able to draw insights from multiple sources Job Division: Mainstream Location: Crawley Offices hr services manager motivate project management it process mapping good industry knowledge resilient pragmatic communication interpersonal influencing skills creative thinker analytical

Recruiter

DAC Beachcroft LLP Don't show me jobs from DAC Beachcroft LLP

Salary

£0 to £0 per month

Location

Bristol Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

The firm DAC Beachcroft is a leading international legal business with more than 2,000 people across the UK, Europe, Asia Pacific and Latin America. We provide a full service claims, transactional, commercial, risk and advisory capability. We work with clients in a select range of industry sectors and are market leaders in health, insurance and real estate. We are agile, progressive and easy to engage with. Our flexible approach to resourcing enables us to apply the right mix of legal, commercial and process skills to deliver the right outcome at the right price, depending on our clients individual needs. We pride ourselves on measuring our performance against our clients expectations. The department Central Projects is a project management and change team, managing and delivering cross functional projects for the firm to assist with the implementation of the strategy. This provides a centralise dedicated resource to deal with increasing demand for this discipline. Core responsibilities * Proactively identifying and resolving business issues to help the firm achieve strategic goals * Working across the business to analyse new requirements and assess the impact on the business operationally and technically * Providing business analysis throughout the whole life cycle - requirements gathering, requirements analysis, writing functional specifications, development support and testing through to implementation and measuring business improvements * Recommending actions that will overcome business problems, achieve business benefits or increase efficiency and effectiveness * Documenting new or amended business processes and assisting the business through the implementation phase * Building and maintaining key relationships throughout the business whilst working closely with project managers and other colleagues to deliver effective solutions * Acting as liaison between the business and technical staff * Working closely with the IT team where appropriate to deliver technical solutions to business requirements * Being flexible with regard to some travel and overnight stays * Handling confidential information in line with the firm's data security protocols Key skills This is a great opportunity to implement change across the firm and work through the whole project lifecycle. The candidate will be able to demonstrate the following key skills and attributes: Essential: * Recent business analysis experience working across the full project life cycle on technical and non-technical business projects * Strong analytical skills, able to think laterally to identify trends and make links between data from different sources * Excellent commercial awareness with a good understanding of business drivers, service standards and the role of business change in achieving strategic objectives * A "can do" attitude and proactive approach * Solutions oriented and keen to take responsibility for delivery of effective solutions * Recent experience of business process re-engineering and delivering business change * Understanding of Agile/Business Transformation skills (Six Sigma, Lean processes) * Proficient with requirements capture and diagramming tools eg Visio * Experience of workflow / case management systems * Able to use a blend of skills including analysis, IT, team work, lateral thinking and communication * Understanding of how IT systems can be used to improve operational efficiency * Able to see the bigger picture, but paying close attention to detail in designing a solution * Excellent organisational skills together with an ability to ensure that tasks are delivered on time and to the required standard * Able to work under pressure as part of a team, prioritising a heavy workload and meeting challenging deadlines * A collaborative approach to working with others together with the willingness to take on additional responsibilities as required by the business DAC Beachcroft is an equal opportunities employer and we welcome applications from every sector of the community. If this opportunity sounds of interest to you, please send your CV via our online application system. Your application will be dealt with in the strictest of confidence.

Recruiter

GAAPweb Don't show me jobs from GAAPweb

Salary

From £45,000 to £50,000 per year

Location

London Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

A luxury Retail company is looking to recruit a Business Analyst for its Emerging Markets team. My client is looking for someone with passion and the ambition to work for a fast-paced, rapidly growing and evolving organisation. Main duties: lead the consolidation of financial reporting and analysis for the business in emerging markets; budgeting and forecasting across the region, identifying key trends and presenting results to senior management; analysing the budget plans and making recommendations in line with company expectations; you will work alongside the Retail and Wholesale teams within emerging markets and be expecting to liaise on a daily basis with senior management and group finance; month end review and reporting in line with company standards and develop consistent practices and procedures; identify and analyse trends, linking these with the Planning and Merchandising teams. Candidate must have: ACA/ACCA/CIMA qualification; previous experience working within retail; excellent knowledge of SAP and strong Excel skills.

Recruiter

GAAPweb Don't show me jobs from GAAPweb

Salary

From £33,000 to £35,000 per year

Location

Suffolk Don't show me jobs in this location

Job term

Contract

Job hours

Full time

Reporting to the Managing Director you will and have a direct influence on the organisations growth during this period. Typical duties will involve: producing monthly management packs; projected cash flows and monthly costing reports; ensuring weekly bank reconciliations are carried out; process of monthly payroll using Sage payroll. My client is ideally seeking a fully qualified Accountant in the first instance. Working knowledge of Sage Line 50 and Sage Payroll are also required.