Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Online marketing is an essential function in helping to achieve the online sales performance and brand positioning for TUI Travel. The online marketing analyst will play a pivotal role in ensuring we are utilising all of the data and information available to us to continue to deliver the best ROI and fantastic campaigns. With multiple sources of data, this is a challenging role as we try and tie up all activity to ensure we have a 360 degree view of our marketing campaigns initially online but then extending to offline through econometric modelling. Online Marketing is evolving at an incredible pace and this role will evolve with that, so the candidate must be able to adapt and change accordingly. What You'll Be Doing * Provide ROI analysis on all marketing campaigns * Provision of information and insights regarding campaigns and customers * Analysis of marketing metrics to identify cause - effect relationships between marketing actions and short and long term financial benefits. * Identification of appropriate tools for production of competitor benchmarking and market trends * Help define best digital tracking solutions and models to allow for 100% transparency * Work with both internal and external analytics to define what data is required and how to acquire it. * Production of relevant and workable online attribution model across all online media and organic traffic - Development and management of a reporting framework which clearly attributes value across all digital marketing channels * Production of core MI and KPI that will clearly articulate our position within the business * Key representative in x channel data/research projects involving data analysis including econometric modelling, Research Online - Purchase Online projects What We're Looking For * Degree educated, ideally in business, marketing, mathematics or similar * Strong analytical and data skills * Experience and understanding of Web analytics packages - ideally Omniture suite. * Good communicator with internal and external departments * Must be flexible to adjust in a fast changing environment * Highly numeric * Ability to work under pressure * Logical thinker * Team Player * Experience in working with online marketing including understanding of adserving solutions such as Double click and Atlas is preferable but not essential. Key Relationships (Internal & External contacts) Person(s) Nature: * Online Marketing Manager - Line Manager and co-ordination * Marketing Agencies - Co-ordination of data/MI and technology solutions * Paid Search Manager - MI production / Attribution modelling * SEO Manager - Attribution modelling Hiring Manager - Justin Daich Job Division: Mainstream Location: Wigmore House online marketing analyst luton degree educated web analytics packages omniture good communicator highly numeric team player

Recruiter

DAC Beachcroft LLP Don't show me jobs from DAC Beachcroft LLP

Salary

£0 to £0 per month

Location

Bristol Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

The firm DAC Beachcroft is a leading international legal business with more than 2,000 people across the UK, Europe, Asia Pacific and Latin America. We provide a full service claims, transactional, commercial, risk and advisory capability. We work with clients in a select range of industry sectors and are market leaders in health, insurance and real estate. We are agile, progressive and easy to engage with. Our flexible approach to resourcing enables us to apply the right mix of legal, commercial and process skills to deliver the right outcome at the right price, depending on our clients individual needs. We pride ourselves on measuring our performance against our clients expectations. The department Our Management Information team provide a reporting service to both internal and external clients of the firm. The demand for MI reporting has grown considerably due to an increase in the number of new clients, growth in new areas of the firm and a growing awareness of the capabilities of the MI team with regards to management information. Core responsibilities This is a challenging and demanding MI Analyst position and will include a combination of client facing, technical and 'business as usual' responsibilities: 1. Client facing * Client facing to the business managing clients expectations, recording and documenting requirements. * Interfacing with the business around new projects and technologies. * Translation of operational terminology to technical specifications (and visa versa). * Developing new reports in accordance with client requirements as well as identifying areas where value can be added. * Liaising with internal and external stakeholders to ensure that requirements are gathered/understood and delivered against agreed targets/deadlines. 2. Technical * SQL Server 2005/2008 environment * Technical development work with current and future projects within a SQL Server 2005/2008 environment. * Ability to translate operational documentation into technical requirements and take forward with coding and extraction into meaningful reports to service our clients. * Lead and contribute to existing and future technical projects from experience already gained in current role / roles. * Be able to hit the ground running 3. BAU * Analysis of both internal/external reports, running existing reports and developing new ones * Responsible for production of MI against SLA's. * Generating regular and ad hoc reports for our internal/external clients against key performance indicators. * Fielding ad hoc requests for information from internal/external clients. * Identifying and implementing ways of improving data validation and automating report production. * Analysing client and management reporting data to identify trends and issues. * Handle confidential information in line with the firms data security protocols Key skills The successful candidate will be able to demonstrate the following key skills and attributes: 1. Essential skills/experience: * IT literate with advanced SQL SQL Server 2005/2008. * Ability to write complex queries involving different sources of data. * Educated to degree level with relevant experience or extensive MI experience gained from previous roles. * Excellent verbal and written client multi-level communication skills. * Problem solving and consulting skills, with the ability to work from vague requirements. * Strong analytical skills, able to think laterally to identify trends and make links between data from different sources. * Ability to work on simultaneous projects whilst consistently delivering a high quality service to multiple clients. * An effective team player, who can work in collaboration with colleagues to achieve common objectives. * A commercial approach to work with a good understanding of business drivers (profit & loss etc.) and service standards. * Able to move forward successfully with projects even when business priorities change. * Solutions orientated. 2. Desirable skills/experience: * Energetic, proactive and ambitious with a 'can do attitude'. * Ability to work under pressure and to SLA's and KPI's. * Excellent interpersonal skills and ability to communicate effectively to non-technical individuals. * Good analytical skills with a structured and methodical approach. * Highly organised with the ability to plan for short- to medium-term objectives. * Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness. * An understanding of relational databases. * Advanced Excel and VBA skills. * ASP.net / C# / PHP. * SSRS. * SSIS. * SSAS. DAC Beachcroft is an equal opportunities employer and we welcome applications from every sector of the community. If this opportunity sounds of interest to you, please send your CV via our online application system. Your application will be dealt with in the strictest of confidence.

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Bedfordshire Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance To deliver an effective Accounting service to a range of internal and external customers that help meet the strategic imperatives of the business. The role will interface between the Financial Accounting team and its internal and external customers (Individual Commercial and Accounting Finance teams, Reporting, business line managers, internal & external audit and statutory authorities), supporting collaborative team-working and improve co-ordination of activities. What You'll Be Doing Organisational effectiveness & cost management * Challenge existing accounting processes. * Work to adopt optimal working practices to ensure business needs are met efficiently and effectively. Financial Accounting * Maintain ledgers for TUI UK and associated legal entities for areas such as Goodwill, Interest, Investments etc. * Take responsibility for the chart of accounts, optimising the structure and ensuring compliance across all the accounting teams. * Ensure accuracy of GL to HFM mappings and reconciliations, working closely with the HFM reporting team to resolve process issues and maximise efficiency. * Ensure adherence to policy, challenging and advising where appropriate. * Review and control journals relating to all areas of balance sheet responsibility. * Involvement within other principal central accounting areas, e.g. Non-Trading company ownership. * Assist the Financial Controller with any ad-hoc accounting requests/projects. Management Accounting * Work with the Reporting Team to provide commentary and analysis relating to variances between actual and forecast/budgeted balance sheet accounts. * Ownership and accountability for flow of information to commercial analysts to enable forecasts to be updated and reflective. Financial control * Work with the MI Team to ensure the accuracy of data from the original source of data entry through to the reported results from the financial ledgers. * Document all the processes surrounding areas of responsibility and generate a solid role handbook. * Develop KPI reporting around key areas of control e.g.:- * HFM journal posting * Oracle journal posting and journal authorisation * Manage the month end Oracle reporting timetable and ensure communication to and application from all other accounting areas. * Work with the Finance systems teams to ensure adequate controls exist around access rights and continual monitoring and updating takes place. * Create a working manual for all internal accounting papers, across all areas of Finance and drive continual improvement in key areas. Audit management * Support the Financial Controller to develop and maintain relevant audit schedules and relevant backing documentation/audit evidence. * Work with Financial Controller and support Internal Audit to identify and correct sub-optimal internal controls and operating procedures. Key Relationships (Internal & External contacts) * Reporting team - Consult/inform * Commercial & Accounting teams - Consult/inform * MI team - Consult/inform * Group Finance - Consult/inform * SCC Consult/inform * External & Internal Audit - Consult/inform What We're Looking For * Qualified accountant with experience of financial/management accounting and/or audit * Good technical accounting and analytical skills * Strong systems & process skills * Strong problem solving skills * Influencing and organisational skills Key Behaviours required Customer Obsessed * Understands customers' current and future needs * Continually works to build the customer relationship * Recommends and implements changes to add value to the customer journey Value Driven * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receives it well and acts upon it Job Division: Mainstream Location: Wigmore House finance manager operations luton

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance To deliver an effective Accounting service to a range of internal and external customers that help meet the strategic imperatives of the business. The role will interface between the Financial Accounting team and its internal and external customers (Individual Commercial and Accounting Finance teams, Reporting, business line managers, internal & external audit and statutory authorities), supporting collaborative team-working and improve co-ordination of activities. What You'll Be Doing Organisational effectiveness & cost management * Challenge existing accounting processes. * Work to adopt optimal working practices to ensure business needs are met efficiently and effectively. * Lead the change process to ensure full adoption of the FA module within Oracle and to prepare for new ERP. * Develop reporting around capital spend and ensure it is aligned to budgets and forecasts - challenge any additions outside of the latest forecast. Financial Accounting * Maintain ledgers for TUI UK and associated legal entities for all Fixed Assets. * Ensure accuracy of GL to FAR reconciliation and management of all variances to audit level. * Liaise with the business to maintain and develop good working relationships, common understanding and improved processes. * Ensure adherence to policy, challenging and advising where appropriate. * Review and control journals relating to additions, disposals, depreciation, reclassifications etc. * Ensure all reconciliations in relation to Fixed Assets are reconciled and controlled highlighting any risks or control weaknesses. * Maintain the ledger chart of accounts for Fixed Assets, ensuring it reflects the financial accounting needs of the business. * Involvement within other principal central accounting areas, e.g. Non-Trading company ownership. * Assist the Financial Controller with any ad-hoc account in requests/projects. Management Accounting * Work with the Reporting Team to provide commentary and analysis relating to variances between actual and forecast/budgeted balance sheet accounts. * Manage integrity of data from Fixed Asset source systems uploads and ensure it is in the UK ledger in a timely manner. * Ownership and accountability for flow of information to commercial analysts to enable forecasts to be updated and reflective. * Assist with the development of improved Fixed Asset reporting and production of management packs for monthly/quarterly reviews with business * Lead regular reviews with Commercial Teams discussing reported results, highlighting risks and opportunities and ensuring accounting policies are adhered to. Financial control * Work with the MI Team to ensure the accuracy of data from the original source of data entry through to the reported results from the financial ledgers. * Support the SSC to ensure management of the invoicing of all adhoc invoices and any 3rd party query resolving. * Address the points highlighted within the latest internal audit review and external ICR. * Document all the processes around Fixed Asset ensuring control issues are addressed. * Ensure verification of assets takes place at regular intervals and is adopted across the businesses in line with our needs. * Develop key KPI reporting to ensure all FA requirements are being met and delivered within a controlled environment. Audit management * Support the Financial Controller to develop and maintain relevant audit schedules and relevant backing documentation/audit evidence. * Work with Financial Controller and support Internal Audit to identify and correct sub-optimal internal controls and operating procedures. Key Relationships (Internal & External contacts) * Reporting team - Consult/inform * Commercial & Accounting teams - Consult/inform * Group Finance - Consult/inform * SCC - Consult/inform * External & Internal Audit Consult/inform What We're Looking For * Qualified accountant with experience of financial/management accounting and/or audit * Good technical accounting and analytical skills * Strong systems & process skills * Strong problem solving skills Key Behaviours required Customer Obsessed * Understands customers' current and future needs * Continually works to build the customer relationship * Recommends and implements changes to add value to the customer journey Value Driven * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receives it well and acts upon it Job Division: Mainstream Location: Wigmore House fixed asset accountant luton good technical accounting analytical strong systems process strong problem solving skills adapts communication

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Bedfordshire Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance Support the Overhead Reporting Managers in the accounting, reporting & analysis of overhead expenditure for the UK&I mainstream division. Provide an effective suite of financial reports and KPIs in order that stakeholders within the UKI business have appropriate information to manage and control business performance and meet it's strategic objectives. What You'll Be Doing Month end close & reporting * Run extracts from Oracle and investigate variances to understand drivers of overhead costs at an account code/cost centre level * Prepare journals to recognise prepayments, accruals and or other cost reclassifications * Perform balance sheet account reconciliations Performance evaluation & reporting * Support the Overhead Reporting Managers in the analysis of month & YTD performance in order that key drivers of performance can be identified and variances to forecast, budget and prior year are explained * Ensure that performance information is consistent and aligned to ensure meaningful consolidation and comparability * Prepare monthly cost centre variance analysis * Business partner with cost centre managers to ensure cost centre analysis is understood and accurately presented * Prepare analysis on overheads for divisional board packs * Support the Overhead Reporting Managers & cost centre managers in identifying ways of reducing costs and challenging existing processes where appropriate Budgeting & Forecasting * Support the Overhead Reporting Managers in the development of the annual budget & 5YP for overheads * Support the Overhead Reporting Managers in the appraisal of the overall overheads forecast, taking into account current performance, changing market conditions and updated plans and initiatives. * Act as business partner to cost centre managers to develop budgets and make amendments to cost centre forecasts * Ensure the overheads risks and ops schedule is updated on a timely basis Audit * Support the Overhead Reporting Managers with responses to internal and external audit queries Key Relationships (Internal & External contacts) * Overhead Reporting Managers - Team Member/ Support * FP&A Manager - Team Member/ Support * Business stakeholders - Partner/consult/inform * Head of FP&A - Partner/consult/inform * Accounting team - Partner/consult/inform What We're Looking For * Qualified Accountant * Strong analytical and presentational skills * Strong excel & Powerpoint skills * HFM experience an advantage but not essential Key Behaviours required Customer Obsessed * Understands and anticipates customers' current and future needs * Continually works to build the customer relationship * Ensures customer perspective is included in business decisions * Recommends and implements changes to add value to the customer journey Value Driven * Proactively identifies commercial opportunities that make a good business case * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable * Is a major contributor of ideas for change to create exciting opportunities Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success * Promotes understanding of the vision and values to the wider business area Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receives it well and acts upon it Job Division: Mainstream Location: Wigmore House reporting analyst overheads luton

Recruiter

JOBG8 Don't show me jobs from JOBG8

Salary

£0 to £0 per month

Location

United States Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

DESCRIPTION: Our client provides consulting services for the deployment of Oracle Enterprise Solutions for mid-and-large-sized companies. They partner exclusively with Oracle with specialized practices for all Oracle Enterprise applications: Oracle E-business Suite, JD Edwards and PeopleSoft Enterprise, across several industry segment. REQUIRED SKILLS: - JDE E1 Toolset (CURRENT) - Job Cost experience is a plus, though projects are full-spectrum - IDEAL candidates will be part Developer/CNC/Systems Analyst Our client is willing to keep good people on projects versus losing them after a contract ends. They have many JDE projects and not enough people to fill all of their requirements. NOTE: This position will require 100% travel (expenses paid) Start Date: Immediately End Date: 12-month Contract Location: Primarily Illinois but client has numerous accounts in other Southeastern states, too. Our client will find work for assignments in other areas if necessary. No third parties.

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Bedfordshire Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance To deliver an effective Accounting service to a range of internal and external customers that help meet the strategic imperatives of the business. This role will be assisting in bringing control and accuracy to our Fixed Asset systems and processes - ensuring integrity in our General ledger. What You'll Be Doing Organisational effectiveness & cost management * Assist in developing and maintaining on-going reporting around capital spend and ensure it is aligned to budgets and forecasts - challenge any additions outside of the latest forecast. Financial Accounting * Maintain ledgers for TUI UK and associated legal entities for all Fixed Assets. * Ensure accuracy of GL to FAR reconciliation and management of all variances. * Ensure adherence to policy across all areas of our business. * Action and maintain journals relating to additions, disposals, depreciation, reclassifications etc. * Carry out reconciliations in relation to Fixed Assets highlighting any risks or control weaknesses. * Assist in the maintenance of the ledger chart of accounts for Fixed Assets, ensuring it reflects the financial accounting needs of the business. * Involvement within other principal central accounting areas, e.g. Non-Trading company ownership. * Assist the Fixed Asset accountant with any ad-hoc accounting requests/projects. Management Accounting * Assist with the development of improved Fixed Asset reporting and production of management packs for monthly/quarterly reviews with business Financial control * Work with the MI Team to ensure the accuracy of data from the original source of data entry through to the reported results from the financial ledgers. * Support the SSC to ensure management of the invoicing of all adhoc invoices and any 3rd party query resolving. * Provide support to the SSC on capex invoices and carry out control checks to maintain integrity of capital transactions. * Assist in the documentation of all the processes around Fixed Assets ensuring control issues are addressed. * Assist in the verification of assets at regular intervals in line with our needs. * Carry out KPI reporting to ensure all FA requirements are being met and delivered within a controlled environment. Audit management * Support the Fixed Asset accountant to develop and maintain relevant audit schedules and relevant backing documentation/audit evidence. * Work with Fixed Asset accountant to support Internal Audit to identify and correct sub-optimal internal controls and operating procedures. Key Relationships (Internal & External contacts) * Reporting team - Consult/inform * Commercial & Accounting teams - Consult/inform * MI team Consult/inform - Consult/inform * Group Finance - Consult/inform * SCC - Consult/inform * External & Internal Audit - Consult/inform What We're Looking For * Desire to study or working towards an accountancy qualification. * Good analytical skills * Experience in a transactional accounting area Key Behaviours required Customer Obsessed * Understands customers' current and future needs * Continually works to build the customer relationship * Recommends and implements changes to add value to the customer journey Value Driven * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receives it well and acts upon it Job Division: Mainstream Location: Wigmore House fixed assets assistant luton

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Bedfordshire Don't show me jobs in this location

Job term

Contract

Job hours

Full time

At A Glance To support the Finance Manager to drive the delivery of all financial aspects in relation to the 787 Key areas to support are the Balance Sheet reconciliation process and P&L reporting for Entry into Service and on-going costs What You'll Be Doing * Responsible for c.60m of 787 Enter into Service costs (EIS) * Reconciling all 787 Balance sheet accounts on a monthly basis * Analysis of all 787 EIS CAPEX and OPEX costs on a monthly basis as well as monitoring ongoing costs * Maintain 787 cost tracker, analyse variances and report to key partners of the business * Involvement in Business partnering on all aspects of the 787 project * Support the Finance manager in the development of Business cases * Preparing 787 weekly reporting to be delivered to the Project Management team * Maintaining 787 documentation library * Update Finance pre-delivery document on a monthly basis * Responsible for the Pre-delivery payment process for the 787 * Support the Finance manager on any other adhoc 787 related tasks * Analyse the cost differential between B767 and B787 Key Relationships (Internal & External contacts) * Airline Senior teams Partner/consult/inform * Airline Finance Team Team Member/Support/Inform * Other Commercial teams Inform/Support * Accounting team Partner/consult/Inform * Reporting team Partner/consult/inform What We're Looking For * Part qualified / Finalist * Strong analytical & Presentational skills (inc some level of data modelling skills) * A self starter * Capable of quickly building strong relationships at a senior level * Challenging approach Key Behaviours required Customer Obsessed * Understands and anticipates customers' current and future needs * Continually works to build the customer relationship * Ensures customer perspective is included in business decisions * Recommends and implements changes to add value to the customer journey Value Driven * Proactively identifies commercial opportunities that make a good business case * Gains buy-in from stakeholders and drives forward to solution * Champions change and prepares others to respond positively * Is personally accountable * Is a major contributor of ideas for change to create exciting opportunities Playing to Win * Has high self belief * Able to deliver to tight deadlines * Manages own emotions and supports the emotions of others - self aware * Approaches all tasks with passion - hungry for success * Promotes understanding of the vision and values to the wider business area Responsible Leadership * Persuades and influences peers and senior managers in their thinking and actions * Adapts communication to match audience * Engages peers and others with objectives by setting high expectations, and encourages others to excel * Proactively seeks out feedback, receives it well and acts upon it Job Division: Mainstream Location: Wigmore House b787 finance analyst luton 12 month fixed term

Recruiter

TUI UK & Ireland : Head Office Don't show me jobs from TUI UK & Ireland : Head Office

Salary

£0 to £0 per year

Location

Luton Don't show me jobs in this location

Job term

Permanent

Job hours

Full time

At A Glance To use the information available to work proactively with the business and with the After Travel team to resolve a customer's complaint at the first instance and to feedback the root causes to the relevant business areas. To support the management of the department by producing and reviewing operational reporting to ensure that departmental objectives are met. To support the head of department and our Finance business partner through accurate forecasting and reconciliation of customer care and operational budgets c8m. What You'll Be Doing * Managing circa 5 - 20 FTE, cascading the department and Company's vision, strategy and objectives to the team, ensuring each and every team member understands the role they play in achieving these objectives * Developing the team providing coaching and mentoring, setting individual objectives and personal development plans and ensuring that each team member is competent and capable of doing the same for their teams, supporting where necessary * Working with manual and automated data capture * Using Oscar to access customer information where necessary and competently using Business Objects * Future (internal operational and reporting) systems development including the After Travel and Change Control data capture and reporting requirements within the Phoenix project * Supporting the After Travel Customer Support Team through operational reporting to identify suitable KPI's and targets for the department and put steps in place to ensure these are measureable * Taking responsibility for resource management of the teams to ensure the right skills are in place at all times, proactively planning for peaks and troughs in activity as well as responding to current pressures * Working with the Team Managers to proactively identify areas of strengths and weakness within the team addressing poor performance areas * Measuring and analysing departmental MI to support the department in managing seasonal workload proactively and help identify pressure points * Responsibility for collating and analysing all customer feedback received into the department * Demonstrating a thorough understanding of the reasons why our customers have contacted us to allow us to, where possible, proactively resolve issues before they have been raised and supporting the 'After Travel Customer Support Team' to ensure our processes enable us to resolve any issues that cannot be proactively identified * Presenting output of customer feedback analysis to the business in a user friendly, useful and engaging format so that this information may be used to improve the products and service we offer and to ensure the same issues don't happen again * Monthly reconciliation of customer care and operational budgets of c8m and production of reporting and monthly balance sheet accruals in line with forecasts * Use forecasting models to manage compensation and operational budgets in-line with five year plan * Work with HE teams, suppliers and finance to ensure all compensation spent is reclaimed back into the business at first opportunity What We're Looking For * Strong communication skills (written and verbal) * Use of IT systems/tools to identify/measure data trends and presentation of outcome - Particularly Business Objects, Excel and Access. Oracle a benefit * Understanding of data processes and warehousing * Analytical & problem solving * Strong Presentation skills * Negotiation and influence * Team management and development * Ability to implement and manage change and adapt to a fast paced changing environment * Proven track record of delivering results that improve customer satisfaction and profit * Ability to project manage * Ability to demonstrate the balance between customer service and the commercial needs of the business * Strong personal accountability, commitment, and drive Hiring Manager - Kirsteen Craig Job Division: Mainstream Location: Wigmore House business analysis reclaims senior team manager luton strong communication skills it systems excel access oracle analytical problem solving presentation skills